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NinjaOne vs TOPdesk comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
7.6
TOPdesk's support is professional and prompt, though some seek more tailored customer service tools despite efficient fault-reporting.
 

Room For Improvement

No sentiment score available
Sentiment score
4.4
TOPdesk needs upgrades in change management, reporting, user interface, AI, integration, and improved modularity to match competitors.
 

Scalability Issues

No sentiment score available
Sentiment score
7.5
TOPdesk's scalability is valued for IT service management but has mixed feedback, especially with increasing licenses and operator demands.
 

Setup Cost

No sentiment score available
No sentiment score available
TOPdesk pricing is user and module-based, often seen as competitive, ideal for large enterprises, less so for small.
 

Stability Issues

No sentiment score available
Sentiment score
7.8
TOPdesk provides stable, reliable performance, especially when hosted off-premises, with high user satisfaction and quick resolution of issues.
 

Valuable Features

No sentiment score available
No sentiment score available
TOPdesk offers valuable IT management features, strong reporting, user-friendly ticketing, and adapts via customer feedback for increased efficiency.
 

Categories and Ranking

NinjaOne
Ranking in IT Service Management (ITSM)
6th
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
15
Ranking in other categories
Network Monitoring Software (25th), Server Monitoring (9th), Remote Access (11th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (10th), Remote Monitoring and Management (RMM) (1st), Patch Management (4th), MSP Backup (4th), Unified Endpoint Management (UEM) (6th)
TOPdesk
Ranking in IT Service Management (ITSM)
12th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
9
Ranking in other categories
Help Desk Software (14th)
 

Mindshare comparison

As of November 2024, in the IT Service Management (ITSM) category, the mindshare of NinjaOne is 3.5%, up from 3.4% compared to the previous year. The mindshare of TOPdesk is 1.6%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Aziz Lyazami - PeerSpot reviewer
A tool that helps with a lot of configurations and creates automation processes that work perfectly
I had recently dealt with something that was frustrating in NinjaOne, but I don't remember what it was. I would love it if I could deploy automation processes for locations because, currently, at my workplace, we can't deploy automation processes for locations. In NinjaOne, there is a need to create groups. I already have 12 or 14 locations, where sometimes I just want to deploy some updates, software, or something for specific locations, but I can't do so since I have to go and create a group for that location, which is a lot more work, which I don't like. I would love it if the aforementioned area is considered for improvement. The ticketing system in NinjaOne is not the best. I think NinjaOne has been working on its ticketing system. I have seen how there has been a huge improvement in the tool recently, but it is still not as good as the ticket systems in the market. At my workplace, we don't use ticketing systems. I am waiting for NinjaOne to improve its ticketing system so that I can use it. There is a lot of room for growth and adding more features in NinjaOne. I love how NinjaOne gives its users the possibility to create a custom field, allowing them to create whatever they want. I haven't used NinjaOne a lot, so I don't have anything in mind as to what extra features it needs to have. If I just sit down and look at NinjaOne, I will get a list of things I would love to have in it.
Bruno Clemente - PeerSpot reviewer
A highly scalable solution that has good reporting features
TOPdesk has features that allow only the financial managers to approve or deny the company's dealings With TOPdesk, we can concentrate all the requests from the company to only one system, and then we can manage the team's productivity. The most valuable feature of TOPdesk is the reports. We…
report
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Manufacturing Company
7%
Government
7%
Retailer
6%
Educational Organization
60%
Computer Software Company
9%
Financial Services Firm
3%
Manufacturing Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
The product's pricing depends on the number of PCs or devices.
What needs improvement with NinjaOne?
NinjaOne didn't have a lot of issues, but a few things. Like, I used and I experienced that there was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and ...
What do you like most about TOPdesk?
The most valuable feature of TOPdesk is the reports.
What is your experience regarding pricing and costs for TOPdesk?
The solution's pricing is reasonable and not expensive.
What needs improvement with TOPdesk?
The solution should be made more user-friendly.
 

Comparisons

 

Learn More

 

Overview

 

Sample Customers

Status Pros, Mitchell and Company
City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
Find out what your peers are saying about NinjaOne vs. TOPdesk and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.