NinjaOne vs TOPdesk comparison

NinjaOne and TOPdesk are both solutions in the IT Service Management (ITSM) category. NinjaOne is ranked #8 with an average rating of 7.7, while TOPdesk is ranked #15 with an average rating of 8.0. NinjaOne holds a 3.0% mindshare in ISM, compared to TOPdesk’s 2.0% mindshare. Additionally, 94% of NinjaOne users are willing to recommend the solution, compared to 84% of TOPdesk users who would recommend it.

NinjaOne

Read 18 NinjaOne reviews

6,652 Views
1,197 Comparison Views

94% willing to recommend

TOPdesk

Read 10 TOPdesk reviews

1,139 Views
797 Comparison Views

84% willing to recommend

NinjaOne

TOPdesk

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

TOPdesk and NinjaOne compete in the IT service management space. NinjaOne has the upper hand due to its extensive features, advanced capabilities, and cloud-based deployment, offering greater efficiency despite its higher cost.

Features: TOPdesk provides robust ticket management, a customizable service desk platform, and flexibility suited for organizations needing extensive configurations. NinjaOne offers superior remote monitoring and management along with streamlined automation processes, resulting in comprehensive IT management. NinjaOne's dynamic approach includes a capable mobile app and effective task scheduling through scripts.

Room for Improvement: TOPdesk could benefit from enhancing its remote monitoring capabilities, expanding automation options, and simplifying its user interface for ease of use. NinjaOne can enhance its reporting abilities, integration with other platforms, and expand network device monitoring to match its desktop and server capabilities.

Ease of Deployment and Customer Service: TOPdesk employs an on-premises deployment model that can be complex but offers more control over data infrastructure. In contrast, NinjaOne's cloud-based setup ensures quicker, simpler installations. NinjaOne stands out for its responsive and proactive customer service, making it attractive for those valuing ease and speed in deployment.

Pricing and ROI: TOPdesk is budget-friendly with lower initial setup costs, catering to resource-conscious businesses. However, NinjaOne delivers a higher ROI with its robust feature set, enhancing productivity and long-term savings justifying its premium pricing.

To learn more, read our detailed NinjaOne vs. TOPdesk Report (Updated: July 2025).

Buyer's Guide

NinjaOne vs. TOPdesk

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NinjaOne

Ranking in IT Service Management (ITSM)

8th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (32nd), Server Monitoring (8th), Remote Access (20th), Vulnerability Management (26th), Mobile Device Management (MDM) (6th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (2nd), Patch Management (9th), MSP Backup (3rd), Unified Endpoint Management (UEM) (9th)

TOPdesk

Ranking in IT Service Management (ITSM)

15th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Help Desk Software (17th)

Mindshare comparison

As of July 2025, in the IT Service Management (ITSM) category, the mindshare of NinjaOne is 3.0%, down from 3.3% compared to the previous year. The mindshare of TOPdesk is 2.0%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Martina Peneva

People Technology Lead at Scandinavian Tobacco Group

Implement service management changes while addressing UI improvements

Topdesk's user interface makes it easy to handle requests and escalate them to other groups or reassign them when working on a single ticket. Additionally, the service management tool in HR allows for a change in delivering services, replacing email communication with ticket raising. The knowledge library enables the local HR to store and share relevant information and frequently asked cases, enhancing collaboration. The ticket system also facilitates escalating cases to other involved departments. IT, HR, and some other teams primarily use this system.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The customer support at NinjaOne is excellent, rated ten out of ten."

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."

"Good at managing updates and for remote support."

"The tool's most valuable feature is third-party application updates."

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."

"The software's automation tools have solved critical deployment problems for small businesses."

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

More NinjaOne pros

"TOPdesk is overall very stable."

"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI."

"The most valuable feature of the solution is the ticketing feature."

"The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult."

"Change management is the most critical feature."

"Its ITSM approach is quite useful."

"The most valuable feature of TOPdesk is the reports."

"It is an easy-to-use solution."

More TOPdesk pros

Cons

"The NinjaOne distribution server is highly dependent on an active directory."

"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."

"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

"NinjaOne's pricing and user interface needs improvement."

"I want NinjaOne to improve the reports."

More NinjaOne cons

"The solution's change management could be better."

"An operator is also a user but requires creating two different records."

"If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket."

"It is time-consuming to add new users."

"From a UI perspective, there is room for improvement. It sometimes takes many steps to do something simple, like creating or moving a knowledge item."

"Change management implementation, facility management, and making reservations on assets can be improved."

"One of the disadvantages of TOPdesk is the reporting tool. It is very poor and not in real-time. You do not always receive the correct information."

"This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package."

More TOPdesk cons

Pricing and Cost Advice

"NinjaRMM uses a subscription model."

"The product's pricing depends on the number of PCs or devices."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"We got a pretty good deal. It was fairly affordable."

"Its pricing is great."

"The pricing is reasonable and cheaper than ConnectWise."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

More NinjaOne pricing and cost advice

"There are three fee options to choose from for a company and these options compared to market prices are very high. For example, if I use one of the first options for 10 assets, then it costs 20,000 Euros. If you went to competitors, then you pay less."

"The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date."

"The solution is inexpensive compared to competitors."

"The solution's pricing is reasonable and not expensive."

"Compared to other products in this segment, I think that they are priced well and not too expensive."

"TOPdesk's pricing is cheaper than Jira's."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Government

Retailer

Financial Services Firm

Educational Organization

19%

Computer Software Company

16%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

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What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

See all answers

What needs improvement with NinjaOne?

The network monitoring needs to be improved.

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What do you like most about TOPdesk?

The most valuable feature of TOPdesk is the reports.

See all answers

What is your experience regarding pricing and costs for TOPdesk?

The solution's pricing is reasonable and not expensive.

See all answers

What needs improvement with TOPdesk?

From a UI perspective, there is room for improvement, as some tasks like creating or moving a knowledge item within the library require many steps instead of simple actions like drag and drop. This...

See all answers

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Product Reports

Buyer's Guide

NinjaOne

June 2025

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Buyer's Guide

Help Desk Software

June 2025

Download TOPdesk product report

Overview

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

NinjaOne

Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS

TOPdesk

Sample Customers

Status Pros, Mitchell and Company

City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.

Buyer's Guide

NinjaOne vs. TOPdesk

July 2025

Free Report: NinjaOne vs. TOPdesk

Find out what your peers are saying about NinjaOne vs. TOPdesk and other solutions. Updated: July 2025.

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