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Office 365 vs Zoom comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Office 365
Average Rating
8.4
Number of Reviews
54
Ranking in other categories
Content Collaboration Platforms (9th)
Zoom
Average Rating
8.4
Number of Reviews
206
Ranking in other categories
Virtual Meetings (1st)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Office 365 is designed for Content Collaboration Platforms and holds a mindshare of 6.0%, down 7.1% compared to last year.
Zoom, on the other hand, focuses on Virtual Meetings, holds 11.5% mindshare, down 15.9% since last year.
Content Collaboration Platforms
Virtual Meetings
 

Featured Reviews

Minos Pitsillides - PeerSpot reviewer
Mar 31, 2022
Excellent technical support, easy to install, but the price, while affordable, could be improved
Office 365 is scalable, but it is dependent on the situation. We don't have a problem with it from an organizational standpoint. They started with 100 employees and then added another 500 after six months, for a total of 600 employees. The setup of new users, new emails, and new applications to be assigned to the new users is straightforward. They also provide the PowerShell command, which they provided more, development type, like, for example, you can create users, not manually, but through a script that can create users, for example, 100 users in two, three minutes, and you don't do it manually. They're fantastic. My portfolio contains approximately 50 companies. Office 365 is our primary platform for the 50 companies. I only have one on G Suite, and the majority of them will be migrating from G Suite to 365 in the coming month.
AlexandruCioruta - PeerSpot reviewer
Apr 11, 2024
Easy to use and provides good video and sound quality
I've been using the solution for different vendor meetings and training The most valuable features of Zoom are quick connectivity, screen sharing, and quick response. The solution provides good video and sound quality. The solution's screen-sharing and presentation capabilities are really good.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Office 365 is automatic saving. If something happens on the computer your work is saved."
"The most valuable feature of Office 365 is that it has many solutions bundled together."
"It's very stable."
"The technical support is outstanding."
"It is stable."
"There's a lot there in terms of apps and features."
"The most valuable feature of this solution is the integration."
"It's nice that it's an all-in-one solution and everything is all in one place."
"Zoom helps you to share your screen and allows someone to take remote control during Zoom meetings. Compared with other platforms like Teams and Webex, it's on par."
"Zoom is easy to use and you can have a session with someone with a few mouse clicks. It is easier to use than Microsoft Teams."
"The biggest advantage with Zoom, compared to other similar products, is the simplicity."
"You don't need to be technical in order to use it."
"One of the biggest features of Zoom is its stability."
"Zoom has helped me with collaboration and remote working."
"I find it very easy to use for multiple persons."
"A good option for online meetings."
 

Cons

"In terms of improvement, it should have tutorials when you first have the opportunity to use it, to be able to really learn it."
"The one big problem with the solution is if you are presenting in Teams and someone puts their hand up, you don't get a notification. If you are running a meeting and just presenting you don't know that people have their hands up and want to ask a question."
"The integration with mobile services is not so good. It's coming, but they could improve a lot."
"Microsoft Defender for Office 365 could use some customization, but this area for improvement is trivial."
"There are some complexities to the initial setup if you use some of the more advanced features."
"I'd like to see them add more features in the future in order to continue to advance the product."
"We have had some connectivity issues."
"The feature to convert PDF file to a Word document needs improvement as well as the feature to save the file automatically when typing, without using the save command."
"One thing I do wish was that there was more visibility. Sometimes I have to click into a reply-all to find out who is in the meeting and whether they've accepted or not."
"Whiteboarding would allow me to utilize the screen to draw something, explain, and write something."
"I can't speak to any aspect that needs improvement."
"I would appreciate it if the updates weren't so frequent."
"The voice quality could improve, and there are issues with the background."
"Although I have not experienced this issue directly, I have heard that there are a lot of security issues with Zoom. Security is very important to us and I have read in the news, there have been a few security issues with them, which worries us in general. We have to update this solution to use it for business purposes soon. We have to check it with an independent security product to verify its safety."
"There must be an option to ask permission from the host to record the Zoom meeting."
"It's a heavy application that requires a lot of bandwidth. I would like to see Zoom incorporate those features where you can share documents and form teams while still maintaining efficiency."
 

Pricing and Cost Advice

"Licensing fees are paid on a monthly basis, or we prepay them."
"The price of Office 365 is very expensive."
"I think that we pay $9.99 USD per user, monthly."
"For the moment, we are paying on a monthly basis because we are still adapting the support and how we want to proceed. I think we will move to paying for the annual license."
"The pricing is high and has actually caused us to limit the number of licenses we purchase due to budgeting."
"Licensing, billing, and accounting are available from the management interface."
"The pricing is good for all the features that we receive, e.g., Skype for Business."
"We have a license to use this solution. We have an E3 license which covers many different solutions."
"I am making yearly payments. So, I am paying 250 USD a year."
"Zoom is free."
"Licensing fees are paid on a yearly basis."
"There are no licensing fees required."
"Zoom is free."
"Has a paid account for multiple users as well as a free option."
"The pricing is reasonable."
"We have to pay for the product's license."
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Top Industries

By visitors reading reviews
Educational Organization
82%
Computer Software Company
2%
Financial Services Firm
2%
Government
2%
Educational Organization
90%
University
2%
Computer Software Company
1%
Financial Services Firm
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What are the differences between SnapComms and Office 365?
Here are the key differences between SnapComms and Office 365: SnapComms is specifically designed for employee communications, while Office 365 is a suite of productivity tools for bus...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
 

Comparisons

 

Also Known As

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1
No data available
 

Overview

 

Sample Customers

Me & the Bees Lemonade
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Office 365 vs. Zoom and other solutions. Updated: April 2023.
815,854 professionals have used our research since 2012.