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Office 365 vs Zoom comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Office 365
Average Rating
8.4
Number of Reviews
54
Ranking in other categories
Content Collaboration Platforms (9th)
Zoom
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
207
Ranking in other categories
Virtual Meetings (1st)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Office 365 is designed for Content Collaboration Platforms and holds a mindshare of 4.9%, down 6.9% compared to last year.
Zoom, on the other hand, focuses on Virtual Meetings, holds 11.5% mindshare, down 14.9% since last year.
Content Collaboration Platforms
Virtual Meetings
 

Featured Reviews

Minos Pitsillides - PeerSpot reviewer
Excellent technical support, easy to install, but the price, while affordable, could be improved
Office 365 is scalable, but it is dependent on the situation. We don't have a problem with it from an organizational standpoint. They started with 100 employees and then added another 500 after six months, for a total of 600 employees. The setup of new users, new emails, and new applications to be assigned to the new users is straightforward. They also provide the PowerShell command, which they provided more, development type, like, for example, you can create users, not manually, but through a script that can create users, for example, 100 users in two, three minutes, and you don't do it manually. They're fantastic. My portfolio contains approximately 50 companies. Office 365 is our primary platform for the 50 companies. I only have one on G Suite, and the majority of them will be migrating from G Suite to 365 in the coming month.
Kallol Chaudhuri - PeerSpot reviewer
Helped us tremendously in collaborating with each other and getting our work done and offers the breakout rooms feature.
We are a team located across various locations. Not in the same geographic location. We are distributed. And it's not possible to physically travel and meet people. Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult. The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills. So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it. So it's like a simulation of a real brainstorming session I'd have in a physical space.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Reliable without any glitches."
"It's inexpensive to license."
"As an email provider, I believe Office 365 is the best email provider."
"The integration with other applications is pretty good."
"​Great impact on project management and team collaboration."
"My primary use case is for preparing presentations to teach, often on PowerPoint."
"There's a lot there in terms of apps and features."
"The most valuable feature of Office 365 is automatic saving. If something happens on the computer your work is saved."
"The solution provides good video quality."
"I find it very easy to use for multiple persons."
"The solution is easy to set up."
"The Mozilla extension is useful to schedule meetings."
"I don't have any issues with the scalability of Zoom."
"The solution is much better and more reliable than Microsoft Teams or Webex."
"The main benefit is that it allows us to easily connect and collaborate, even in areas with less reliable internet."
"It is a stable solution."
 

Cons

"Normally, they have a way to work with specific developments, and I think they shouldn't allow the partners to make some changes they have made. When I have a client with a lot of changes, we have a problem with that because there aren't rules to develop inside the ERP, so you can do anything."
"I would like to see better integration with Teams, and better usability with SharePoint."
"Integration with other platforms can be improved."
"Improvements can be made to the products generic offering. It's not customized for health care. It doesn't understand the meaning of health care related concepts. Providing a greater degree of industry specificity would make the tool much more unique and valuable."
"If two people update the same file, it causes issues."
"I started working a lot on Microsoft Teams and I find it a bit vast. It should be divided out a bit so that someone can use it for basic functionality, like audio, video, and calls. Then, if someone wants more advanced functionality for file sharing and team creation, and so on, they could use a separate app."
"Sometimes the synchronization between the desktop and online is a little bit slow."
"Sometimes the configurations of the error troubleshooting are pretty problematic and there are a lot of issues that happen even if you follow the step-by-step guides. They can work on fixing this issue. If there are a lot of issues in your Windows or your Office or anything, you restart your PC and it works. They need to get rid of this need."
"Zoom's stability is an area with certain shortcomings that need improvement."
"The security of the solution could improve."
"The free version of Zoom could be improved and offer more functionality. We would also like to have whiteboard and drawing functionality."
"Zoom could use more background options."
"Considering the main function of Zoom, it should make the video functioning part a little bit more friendly."
"I have had the occasional problem with the connection and stability."
"I'd like for there to be more integrations possible in the future."
"Zoom is an immature product that is not yet stable."
 

Pricing and Cost Advice

"We have a license to use this solution. We have an E3 license which covers many different solutions."
"For the moment, we are paying on a monthly basis because we are still adapting the support and how we want to proceed. I think we will move to paying for the annual license."
"I would rate the solution 3 out of 5 for the price. I think Microsoft presents a good solution concerning the price."
"The price of Office 365 is very expensive."
"Good reporting and good value subscriptions for international calls."
"I think that we pay $9.99 USD per user, monthly."
"The pricing is not really high, but one can get the software with the license key for free."
"Most of the time, we purchase Microsoft Exchange licenses, which are less expensive and provide only an email platform and 50 gigabytes of email storage for free."
"Zoom is available with an open license that can support meetings of up to 40 minutes."
"In the basic version, there is a 40-minute time limit on group meetings."
"Zoom is free to use."
"The cost of Zoom is approximately $150 USD annually."
"There is a yearly license for this solution. I would like it if they offered better prices."
"The tool's paid version is not that expensive. You need to pay 150 USD per year."
"Has a paid account for multiple users as well as a free option."
"I am using the free version of the solution. However, it has a time limit of 45 minutes for meetings. We do not have meetings longer than 45 minutes, it is fine for us."
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Top Industries

By visitors reading reviews
Educational Organization
84%
Computer Software Company
2%
Financial Services Firm
2%
Government
2%
Educational Organization
92%
University
1%
Financial Services Firm
1%
Computer Software Company
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What are the differences between SnapComms and Office 365?
Here are the key differences between SnapComms and Office 365: SnapComms is specifically designed for employee communications, while Office 365 is a suite of productivity tools for bus...
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
What is your experience regarding pricing and costs for Zoom?
I use the free version of Zoom and have not encountered significant issues in its use. I also use the free version of Google Meet.
 

Comparisons

 

Also Known As

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1
No data available
 

Overview

 

Sample Customers

Me & the Bees Lemonade
Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies
Find out what your peers are saying about Office 365 vs. Zoom and other solutions. Updated: April 2023.
837,501 professionals have used our research since 2012.