OpenText Diagnostics vs WhatsUp Gold comparison

OpenText and Progress Software are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #65, while Progress Software is ranked #24 with an average rating of 9.5. OpenText holds a 0.2% mindshare in APM, compared to Progress Software’s 0.5% mindshare. Additionally, 75% of OpenText users are willing to recommend the solution, compared to 85% of Progress Software users who would recommend it.

OpenText Diagnostics

Read 4 OpenText Diagnostics reviews

434 Views
272 Comparison Views

75% willing to recommend

WhatsUp Gold

Read 24 WhatsUp Gold reviews

867 Views
700 Comparison Views

85% willing to recommend

OpenText Diagnostics

WhatsUp Gold

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Diagnostics and WhatsUp Gold offer distinct advantages in the network monitoring space. Users indicate that WhatsUp Gold leads in features and overall functionality, although OpenText Diagnostics has strengths in various other areas.

What features are offered by OpenText Diagnostics in comparison to WhatsUp Gold?

OpenText Diagnostics users appreciate its in-depth reporting, robust diagnostic tools, and detailed analytics. WhatsUp Gold users value comprehensive monitoring capabilities, ease of integration, and versatile monitoring options.

What areas of improvement can be found in OpenText Diagnostics in comparison to WhatsUp Gold?

For OpenText Diagnostics, users mention the need for a more intuitive design, better performance metrics visualization, and improved user interface. WhatsUp Gold users highlight the need for improved cloud integration, faster bug fixes, and enhanced alerting functionality.

How is the ease of deployment and customer service of OpenText Diagnostics in comparison to WhatsUp Gold?

OpenText Diagnostics is noted for a straightforward deployment process but receives mixed reviews on customer service responsiveness. WhatsUp Gold is praised for its quick deployment and highly responsive customer support.

What setup costs and ROI can be seen with OpenText Diagnostics in comparison to WhatsUp Gold?

OpenText Diagnostics users report satisfaction with its pricing model and ROI achieved through detailed analytics. WhatsUp Gold users acknowledge higher pricing but justify it with the superior set of features and faster ROI.

To learn more, read our detailed OpenText Diagnostics vs. WhatsUp Gold Report (Updated: April 2025).

Buyer's Guide

OpenText Diagnostics vs. WhatsUp Gold

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Diagnostics

Ranking in Application Performance Monitoring (APM) and Observability

65th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

WhatsUp Gold

Ranking in Application Performance Monitoring (APM) and Observability

24th

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (26th), Server Monitoring (14th), IT Infrastructure Monitoring (27th)

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Diagnostics is 0.2%, down from 0.2% compared to the previous year. The mindshare of WhatsUp Gold is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Ravi Suvvari

Performance and Fault-tolerance Architect with 1,001-5,000 employees

Very good for transaction level monitoring, but expensive and HP needs better support and training

HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

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Tom Condo

Supervisor Information Services Operations at Seminole County Public Schools

If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue

When it comes to the intuitiveness of the topology mapping feature, our network architect created a vision diagram of our entire network and then created the links tied into the WhatsUp active monitoring to different spots on our topology map. It's one of the more critical functions we do here. We have the map displayed in different places in our room and help desk. We get alerted via emails but we can also see it visually. It does what it says it's going to do. We find this feature very helpful. The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is. All the information is provided. This feature really helps. You can see the correlation between that link and what failed. This feature is very helpful. The interface is fairly intuitive. Some of our users used SolarWinds and Nagios, and WhatsUp is easy in comparison. Once you get set up, the look, feel, and configuration are good. Our network architect had never used it before but he was able to create the Visio and map. It was very simple. He has no problems with it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."

"For banking and telecom solutions, it's been quite useful."

"The diagnostics and configuration are the solution's most valuable aspects."

"The user interface is good enough."

"It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."

"The most valuable feature is the monitoring of resources."

"The solution effectively monitors network devices and servers."

"The most valuable feature is the auto-discovery function."

"The installation and configuration process are easy."

"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."

"The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface."

More WhatsUp Gold pros

Cons

"The interface could be more user friendly."

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."

"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."

"The technical support does not bother to respond."

"The point system is not clear and clarity around this would improve our understanding of the system."

"The new release cadence needs to be improved. It takes a while for them to add new features and functionality. There should be a quicker turnaround with new versions."

"The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."

"The initial setup of WhatsUp Gold is a medium range of difficulty levels. However, if it is your first time it could be difficult."

"Regional product team support is not very good."

"Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible."

"Adding on services increases the cost and on the version we have there is no option for ATM monitoring."

More WhatsUp Gold cons

Pricing and Cost Advice

Information not available

"There is a license needed to use WhatsUp Gold."

"The pricing can be on the expensive side when considering competing products."

"The most valuable feature is the cost compared to other solutions."

"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."

"The price of WhatsUp Gold is good."

"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."

"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."

"This is a well priced solution."

More WhatsUp Gold pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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848,476 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

19%

Manufacturing Company

11%

Computer Software Company

11%

Educational Organization

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

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What do you like most about WhatsUp Gold?

The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one l...

See all answers

What is your experience regarding pricing and costs for WhatsUp Gold?

Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...

See all answers

What needs improvement with WhatsUp Gold?

Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be benefici...

See all answers

Comparisons

Dynatrace vs OpenText Diagnostics

Compared 43% of the time

Splunk AppDynamics vs OpenText Diagnostics

Compared 32% of the time

Broadcom DX Application Performance Management vs OpenText Diagnostics

Compared 26% of the time

More OpenText Diagnostics Competitors

Grafana vs WhatsUp Gold

Compared 13% of the time

PRTG Network Monitor vs WhatsUp Gold

Compared 9% of the time

Zabbix vs WhatsUp Gold

Compared 9% of the time

SolarWinds NPM vs WhatsUp Gold

Compared 8% of the time

Nagios XI vs WhatsUp Gold

Compared 6% of the time

More WhatsUp Gold Competitors

Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2025

Download OpenText Diagnostics product report

Buyer's Guide

WhatsUp Gold

March 2025

Download WhatsUp Gold product report

Also Known As

Micro Focus Diagnostics, MF Diagnostics

No data available

Overview

Diagnostics software monitors application transaction health in traditional, virtualized and cloud environments allowing quick isolation and resolution of issues. It gives you a common tool to easily collaborate across the entire application lifecycle and release higher-quality applications. Diagnostics software provides deep drill down into transactions from the end user through the back end. And it uniquely serves as a single tool set for pre-production and production to diagnose application performance bottlenecks quickly and improve quality.

OpenText

Explore and manage your entire network infrastructure effortlessly with WhatsUp Gold's robust layer 2/3 discovery, creating a detailed interactive map from the edge to the cloud. Monitor devices, wireless controllers, servers, virtual machines, applications, and traffic flows across various environments. Real-time alerts ensure optimal performance, allowing you to meet or exceed SLAs. The platform offers customizable maps, dashboards, and alerts for easy network management. Quickly resolve issues with intuitive workflows, reducing Mean Time to Resolution (MTTR). WhatsUp Gold's integrated log management provides easy visibility and control of device log data, allowing monitoring, filtering, searching, and alerting on syslogs or Windows logs. Archive logs to comply with regulatory requirements and preserve historical data, all through a user-friendly interface. Streamline network monitoring and issue resolution with WhatsUp Gold, making network management efficient and hassle-free.

Progress Software

Sample Customers

BSkyB, Alior Bank

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Buyer's Guide

OpenText Diagnostics vs. WhatsUp Gold

April 2025

Free Report: OpenText Diagnostics vs. WhatsUp Gold

Find out what your peers are saying about OpenText Diagnostics vs. WhatsUp Gold and other solutions. Updated: April 2025.

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