Splunk Enterprise Security and OpenText Operations Bridge are leading solutions in the IT operations management category. Splunk has an edge due to its comprehensive features and operational intelligence capabilities.
Features: Splunk Enterprise Security excels with extensive data search capabilities, comprehensive log management, and real-time operational intelligence. Its key features include the Search Processing Language (SPL), machine learning capabilities, real-time alerts, and customizable dashboards, providing actionable insights and a holistic view of applications. OpenText Operations Bridge focuses on centralized alert management, event correlation, and scalable architecture, offering unified visibility and integrating multiple operational data sources to streamline incident management.
Room for Improvement: Splunk has challenges with ease of setup for less experienced users, and enhancements in visualization, security administration, and documentation could improve its user-friendliness. Customization complexity and pricing also pose issues for smaller organizations. OpenText Operations Bridge would benefit from improved user interface design, streamlined integration, and better performance optimization, considering its resource-intensive nature.
Ease of Deployment and Customer Service: Splunk provides versatile deployment options, including public, private, and hybrid clouds, alongside responsive multi-tier support. Users appreciate its comprehensive documentation, though some report support delays. OpenText Operations Bridge is designed for on-premises and hybrid cloud environments, with mixed reviews on customer support and deployment complexity requiring skilled personnel.
Pricing and ROI: Splunk’s pricing is high, based on data ingestion volumes, which can be prohibitive yet justified by its capabilities, often yielding significant ROI through operational efficiencies. OpenText Operations Bridge, while expensive, offers flexible pricing models tailored to organizational needs, delivering substantial value by reducing operational complexities in larger enterprises. However, licensing clarity could enhance customer satisfaction.
Splunk's cost is justified for large environments with extensive assets.
OpenText goes out to bring the right people to answer any inquiries I have.
If you want to write your own correlation rules, it is very difficult to do, and you need Splunk's support to write new correlation rules for the SIEM tool.
The technical support for Splunk met my expectations.
It is easy to scale.
They struggle a bit with pure virtual environments, but in terms of how much they can handle, it is pretty good.
It provides a stable environment but needs to integrate with ITSM platforms to achieve better visibility.
It is very stable.
Splunk is more business-friendly due to its prettier interface.
Splunk Enterprise Security would benefit from a more robust rule engine to reduce false positives.
What Splunk could do better is to create an API to the standard SIEM tools, such as Microsoft Sentinel.
Data retention can be better. If we want to look at the data for five months or six months, that is not available to us. We only have a history of 20 or 30 days.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
The platform requires significant financial investment and resources, making it expensive despite its comprehensive features.
I saw clients spend two million dollars a year just feeding data into the Splunk solution.
Splunk is priced higher than other solutions.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
This capability is useful for performance monitoring and issue identification.
They have approximately 50,000 predefined correlation rules.
Splunk Enterprise Security's most valuable features are its stability and the robust Splunk Search Processing Language.
Splunk Enterprise Security is widely used for security operations, including threat detection, incident response, and log monitoring. It centralizes log management, offers security analytics, and ensures compliance, enhancing the overall security posture of organizations.
Companies leverage Splunk Enterprise Security to monitor endpoints, networks, and users, detecting anomalies, brute force attacks, and unauthorized access. They use it for fraud detection, machine learning, and real-time alerts within their SOCs. The platform enhances visibility and correlates data from multiple sources to identify security threats efficiently. Key features include comprehensive dashboards, excellent reporting capabilities, robust log aggregation, and flexible data ingestion. Users appreciate its SIEM capabilities, threat intelligence, risk-based alerting, and correlation searches. Highly scalable and stable, it suits multi-cloud environments, reducing alert volumes and speeding up investigations.
What are the key features?Splunk Enterprise Security is implemented across industries like finance, healthcare, and retail. Financial institutions use it for fraud detection and compliance, while healthcare organizations leverage its capabilities to safeguard patient data. Retailers deploy it to protect customer information and ensure secure transactions.
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