Oracle CRM vs Sage CRM comparison

Oracle and Sage are both solutions in the CRM category. Oracle is ranked #9 with an average rating of 7.4, while Sage is ranked #27 with an average rating of 8.3. Oracle holds a 3.3% mindshare in CRM, compared to Sage’s 0.5% mindshare. Additionally, 89% of Oracle users are willing to recommend the solution, compared to 77% of Sage users who would recommend it.

Oracle CRM

Read 38 Oracle CRM reviews

1,447 Views
1,118 Comparison Views

89% willing to recommend

Sage CRM

Read 8 Sage CRM reviews

306 Views
190 Comparison Views

77% willing to recommend

Oracle CRM

Sage CRM

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Executive SummaryUpdated on Dec 19, 2024

Oracle CRM and Sage CRM are two prominent players in the CRM software market. Oracle CRM has the advantage in terms of integration and scalability, while Sage CRM stands out for its user-friendly features and seamless Microsoft Office 365 integration.

Features: Oracle CRM offers comprehensive functionality across various business verticals, with robust integrations with Oracle E-Business ERP. Its cloud solutions facilitate cost reduction, flexibility, and customization, alongside strong analytics and reporting capabilities. Sage CRM emphasizes tracking staff communications and offers customizable workflows. Its integration with Microsoft Office 365 and notable reporting tools make it appealing to users.

Room for Improvement: Oracle CRM could benefit from enhancements in its interface and performance, as well as improved integration with other platforms like Salesforce. The learning curve requires simplification, and customer support needs better responsiveness. Sage CRM should improve its integration with email platforms and enhance its analytics tools. Attention to performance stability and UI modernization is needed.

Ease of Deployment and Customer Service: Oracle CRM provides diverse deployment options including on-premises, cloud, and hybrid solutions, offering global customer support despite some reports of delayed response times. Sage CRM supports both on-premises and cloud deployment, with generally positive but sometimes slower technical support. Oracle's variety offers deployment flexibility, while Sage's options ensure stability.

Pricing and ROI: Oracle CRM has a high pricing model targeting large enterprises, with opportunities for cost optimization through integrated solutions. Its ROI is recognized through efficiency and cost reduction. Sage CRM is moderately priced and reports financial benefits with a focus on process efficiency and operational savings. Oracle requires a larger initial investment compared to Sage.

To learn more, read our detailed Oracle CRM vs. Sage CRM Report (Updated: March 2025).

Buyer's Guide

Oracle CRM vs. Sage CRM

March 2025

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Helped 845,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Sage CRM

Ranking in CRM

27th

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Oracle CRM is 3.3%, down from 4.1% compared to the previous year. The mindshare of Sage CRM is 0.5%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Omair Bokhari

Head of IT Operations at Fatima Group

Helps business track their customers, sales leads, and opportunities

An area for improvement is the vendors' inability to understand the customers' requirements and communicate them to Oracle. When we started to implement the tool, and during the very initial phases of the product, when Oracle launched it, our company opted for it. We faced a few challenges related to the product speed associated with some functionalities that were not available when the tool was just launched, but later on, it became available, and right now, we are actually using it. The tool is fulfilling our requirements. There were no major hiccups or challenges due to the tool. The solution's mobile app needs to be enriched with more functionalities in the future.

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Samuel Benavides

Project Manager at Exis TI

Useful employee and client monitoring, reliable, and good online support database

I would encourage people to use this solution. Sage CRM is effective because it allows for all communication, transactions, cases, opportunities, and leads to be accessed by team members. This means that even if an individual is absent, the team can still respond to clients, customers, or suppliers in a timely manner. As a result, there is a high level of efficiency in decision-making and time management with the use of CRM. It is highly flexible. I rate Sage CRM an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I find the reporting features impactful."

"The solution is scalable."

"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."

"The reporting features are valuable."

"It is very simple."

"The most valuable features of the solution I like are its stability and customization."

"The forecasting reporting section was the most useful."

"Case management, incident management, and request management features are valuable."

More Oracle CRM pros

"Sage CRM is flexible, customizable, and user-friendly."

"The solution's technical support is fast to respond."

"It has been helpful for opportunity management and lease management."

"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."

"The part I like the most is the reporting."

"We have found the solution to be stable."

"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."

"The most valuable feature is the case management system, which allows for the customization of workflows and saving solutions."

Cons

"The user interface and performance could be better."

"The product is complicated to use for new users."

"The data visualization should be better in Oracle CRM."

"I would like to see the UI improved ."

"Their support could be faster. Like any other solution provider, in some cases, it takes time to get their response, and sometimes, they do not fix the issue in the first round. Therefore, we have to go through another round."

"I think Oracle CRM could improve its user interface and user experience to make it more engaging. Currently, it has a more traditional enterprise look, but I believe it could benefit from more catchy and engaging colours and designs to better engage with users and stakeholders. While the capabilities might be there, the interface may not be very inviting for first-time users."

"A specialized team is required for managing Oracle, which is extra overhead for the customer."

"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."

More Oracle CRM cons

"The scalability of this solution depends on whether you have a team that can configure it for scale."

"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."

"With regards to monitoring the transaction with alerts, it could be better."

"I would like Sage to improve their UI."

"Its user interface could be better."

"The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement."

"Sage CRM doesn't have a dashboard for dynamic reporting."

"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."

Pricing and Cost Advice

"The licensing is on a yearly basis."

"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."

"There are licenses needed to use this solution and they are managed by our product team."

"The product’s pricing is very high."

"There is a license required to use this solution. The price is reasonable for a CRM."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"The cost of a license with support is slightly higher than a regular license."

More Oracle CRM pricing and cost advice

"Though my company has to have a perpetual license per user, there is a need to make annual payments towards the costs attached to the support my organization receives from Sage CRM's technical team."

"We pay for eight core modules and 20 user licenses and this costs us $1500 per year."

"The product is expensive."

"We have a yearly license."

"From an African perspective, the solution is relatively expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

13%

University

12%

Government

11%

Computer Software Company

29%

Government

13%

Manufacturing Company

10%

Financial Services Firm

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

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What do you like most about Sage CRM?

The solution's technical support is fast to respond.

See all answers

What is your experience regarding pricing and costs for Sage CRM?

The product is expensive.

See all answers

What needs improvement with Sage CRM?

The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement.

See all answers

Comparisons

Siebel CRM vs Oracle CRM

Compared 35% of the time

SAP CRM vs Oracle CRM

Compared 32% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 13% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 11% of the time

Zoho CRM vs Oracle CRM

Compared 5% of the time

More Oracle CRM Competitors

Microsoft Dynamics CRM vs Sage CRM

Compared 100% of the time

More Sage CRM Competitors

Product Reports

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Oracle CRM

March 2025

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CRM

March 2025

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Also Known As

Market2Lead

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Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

SageCRM software automates sales tasks such as creating quotes and orders, forecasting sales, progressing leads, and converting them to opportunities using sales workflows. Using CRM software, your marketing team can identify the sources of leads, opportunities and closed sales. They can also find customer information for upcoming campaigns and send targeted email marketing campaigns. When customers place orders for your products or services after these marketing campaigns, you can track these orders using an ERP or business management solution. It can be fully integrated CRM or Sage Sales, Marketing, Service modules to suit your business needs.

Sage

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Avis, Fuji Xerox, Formula 1

Buyer's Guide

Oracle CRM vs. Sage CRM

March 2025

Free Report: Oracle CRM vs. Sage CRM

Find out what your peers are saying about Oracle CRM vs. Sage CRM and other solutions. Updated: March 2025.

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