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Oracle E-Business Suite vs Salesforce Sales Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle E-Business Suite
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
153
Ranking in other categories
Field Service Management (1st), ERP (6th), Activity Based Costing Software (1st), Benefits Administration (6th), Enterprise Resource Planning for Manufacturing (1st), Product Configuration and Quoting (3rd)
Salesforce Sales Cloud
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
114
Ranking in other categories
CRM (1st), Opportunity Management (2nd), Sales Force Automation (1st), Conversation Intelligence Software (2nd)
 

Mindshare comparison

While both are Sales Applications solutions, they serve different purposes. Oracle E-Business Suite is designed for ERP and holds a mindshare of 4.6%, down 5.7% compared to last year.
Salesforce Sales Cloud, on the other hand, focuses on CRM, holds 9.5% mindshare, up 9.6% since last year.
ERP
CRM
 

Featured Reviews

James Balbach - PeerSpot reviewer
Centralizes our enterprise-wide functions but could benefit from cloud migration
We have dealt with customer service, and it was awful. For a system this size, it felt like we were merely buying software from them. They weren't really partnered with us on it. Reporting bugs and getting feedback, as well as having engineers work on issues, was very transactional. There was no real ownership on Oracle's part. During several support cases, it became difficult to determine ownership at Oracle and get status updates. The on-premises Oracle support is not great in my experience, and I think this is true in the industry. We've read about their software as a solution, and theoretically, their SaaS portal support is a lot better.
Richard Mottershead - PeerSpot reviewer
Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation
Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's highly customizable."
"The most valuable features of Oracle EBS are its ease of use, integration capabilities, and the General Ledger reporting, including the FSG reporting."
"The system is very stable."
"This is a world-class application that includes a lot of business processes from other ERPs that Oracle has acquired."
"The most valuable features of Oracle E-Business Suite are all the 15 to 20 modules. We use them on a day-to-day basis."
"It can be an essential solution for those who can not just push to the cloud because they have critical data restrictions."
"The most valuable feature of Oracle E-Business Suite is the customization."
"The solution has strong financial models and a strong database."
"The tool is a feature-rich platform. It is cloud-based means it's accessible to multiple people in the organization simultaneously. It's a collaborative CRM system where updates are visible to everyone. You can use it lightly with basic notes or extensively with lots of information. It supports multimedia, allowing you to upload video and audio clips. Overall, it's a feature-rich platform, and I don't have one specific feature that stands out; it's just very functional and rich."
"The features of Sales Cloud most useful for testing and running email campaigns are highly valuable."
"There are many extremely useful features."
"The most significant features of Salesforce Sales Cloud that boosted our sales productivity are workflow management and integrated commentary. Workflow management allows us to progress from exploration and qualification to closing a sale. The integrated commentary feature lets us open conversation threads around a sale and bring in team members, enhancing collaboration."
"The reporting is easy and helpful."
"Different leads and fields can be utilized inside of Salesforce, using the Sales Path to follow those specific leads, and what leads convert over into opportunities. The leveraging of fields help to track progress on the user interface."
"The most valuable features are the reporting and the custom codes."
"Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them."
 

Cons

"The system alerts could be improved."
"A lot more automation can be brought into E-Business Suite."
"Movement of CIP Inventory cannot be monitored in Inventory module when we are using the CIP Account or movement of CIP Inventory in Asset module, which is not flexible like Inventory module."
"The way things are going, Oracle is not putting much effort into their master data management. They need to look into machine data and then the integrated data domain."
"They don't have built-in bank integrations, which would be very helpful."
"The initial setup was a little complex."
"We are moving to the cloud and are looking at the cloud version of it for the cost of ownership and a more modernized integrated platform."
"HRMS analyzers should be automatically updated to be the most recent because Oracle support always asks for the latest version of the analyzer output."
"The product lacks to offer some AI capabilities."
"The solution's scalability has some limitations."
"The connectivity has some latency. It could be more responsive."
"In the next release, I would like to see more integration."
"The developer console might be enhanced."
"I would like if Sales Cloud had the flexibility to create or edit the forms used to submit requests. Right now, they're fixed, and users can't edit them. Only administrators have editing privileges, so it takes too long to make changes."
"Salesforce could improve its response speed. Compared to AWS, it is slower, which could be a hindrance."
"The user interface could be better in Salesforce Sales Cloud because it feels a little heavy."
 

Pricing and Cost Advice

"The pricing of the solution is at about $700-$750 per year."
"In order to minimize the implementation and consultancy costs, business lines should have proper definitions. They need to have a proper way of retrieving their data, which should be structured well."
"At the time of purchasing the license the price was reasonable."
"I have found the solution overall to be expensive. There are additional fees on top of the standard license."
"Oracle E-Business Suite is heavy subscriptions based and the solution's upgrades, under the technology licensing, are quite costly. Additionally, support is an extra cost. The price of the solution could be reduced."
"Oracle E-Business Suite is cheaper than SAP. It is expensive."
"The licensing cost of Oracle E-Business Suite is quite competitive. It's quite flexible, so it can be adapted to the requirements of my company. For confidentiality purposes, I'm unable to disclose how much Oracle E-Business Suite costs, but I'm rating its cost as eight out of ten."
"Find a best Oracle partner and get a better discount."
"The licensing fees are reasonable."
"It's expensive, storage being the most costly aspect."
"Not the cheapest"
"Sales Cloud is expensive."
"You need to pay for the license per user per month. For example, you need to pay $100 per user. If you have 200 users using your Salesforce, that would be multiplied by a hundred, that's $20,000 per month and a quarter million per year."
"Pricing is reasonable."
"In terms of investment value and return of the investment, Salesforce right now is pretty good on the Western markets where the price of the employees is pretty high."
"The subscription is on a monthly basis."
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Top Industries

By visitors reading reviews
Educational Organization
67%
Computer Software Company
5%
Manufacturing Company
4%
Financial Services Firm
3%
Educational Organization
77%
Computer Software Company
4%
Financial Services Firm
3%
Manufacturing Company
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Oracle E-Business Suite?
It was very easy to integrate the product into our existing infrastructure.
What needs improvement with Oracle E-Business Suite?
Oracle E-Business Suite should be more detailed and user-friendly. I should be able to customize the screen or application without needing technical support. The configuration and setup process is ...
What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
What needs improvement with Salesforce Sales Cloud?
Improving system performance and processing speed would enhance productivity and allow for even smoother workflows according to my view. Additionally, introducing faster data retrieval and real-tim...
What is your primary use case for Salesforce Sales Cloud?
My primary use case for Salesforce is to streamline sales strategies, define key sales parameters, and manage focus areas effectively. I leverage Salesforce to record, track, and optimize our sales...
 

Also Known As

Oracle EBS, OEBS
Sales Cloud, SFDC, Salesforce
 

Overview

 

Sample Customers

Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Find out what your peers are saying about SAP, Microsoft, Oracle and others in ERP. Updated: February 2025.
838,533 professionals have used our research since 2012.