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Oracle E-Business Suite vs Salesforce Sales Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle E-Business Suite
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
152
Ranking in other categories
Field Service Management (2nd), ERP (6th), Activity Based Costing Software (1st), Benefits Administration (6th), Enterprise Resource Planning for Manufacturing (1st), Product Configuration and Quoting (3rd)
Salesforce Sales Cloud
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
113
Ranking in other categories
CRM (1st), Opportunity Management (2nd), Sales Force Automation (1st), Conversation Intelligence Software (2nd)
 

Mindshare comparison

While both are Sales Applications solutions, they serve different purposes. Oracle E-Business Suite is designed for ERP and holds a mindshare of 4.7%, down 5.9% compared to last year.
Salesforce Sales Cloud, on the other hand, focuses on CRM, holds 9.9% mindshare, up 9.4% since last year.
ERP
CRM
 

Featured Reviews

Nandan Gopalakrishna - PeerSpot reviewer
Offers a wide range of functionalities for large enterprises but system requires expertise to implement and configure
In the past few years, the main challenge has been the annual maintenance cost. We've often replaced Oracle with Dynamics, which is cheaper than Oracle but still expensive for governments in Africa with limited budgets to sustain it. So, the main challenge is the cost versus the value. We don't get lower value with Dynamics 365, and I've seen governments implement other alternatives like Odoo, too. They don't see the value in paying millions of dollars in maintenance fees. Oracle needs to understand the reality of the situation. In the African market, Oracle is the least of the considerations. People don't even want to consider Oracle. They need to come up with something more cost-effective because people do not see the value in paying those maintenance fees. As a system integrator, I don't gain anything because most of the money gets transferred to Oracle. They need to relook at their licensing models. NetSuite is pretty rigid for a cloud-based suite. There are varying requirements to make changes to the configuration, which becomes a hassle compared to even Dynamics. They need to relax how they handle this. The licensing is also very complicated, with so many parameters that it's confusing, and sizing becomes confusing. Streamlining the licensing would be helpful so that it becomes transparent for the customer.
Richard Mottershead - PeerSpot reviewer
Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation
Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup is easy."
"The solution has strong financial models and a strong database."
"The most valuable features of Oracle EBS are its ease of use, integration capabilities, and the General Ledger reporting, including the FSG reporting."
"It is a very stable solution."
"The most valuable features are straight-through processing because we need to make sure that we have a good end-to-end process."
"The financial module has excellent features that many find valuable, while the HCM module is also highly regarded."
"The solution is perfect for big industry and high-scale e-business transactions."
"The most valuable features of the Oracle E-Business Suite are best practices, built-in processes, and easy configuration. Plenty of system functionality and customization."
"When it comes to the lead management process, we track and evaluate the different stages and the challenges in each stage. It's so that the entire team has visibility of what's going on with each individual lead."
"The solution can scale massively. I've been quite impressed."
"Our use case within the organization covers the entire cycle from lead generation, demand planning, and opportunities to realization and closure. For our clients, Salesforce is used more to plot the cycle from products to cash and lead to revenue. They mostly build offers and pricing quotations in the Salesforce environment through their field marketing agents."
"It is nice to have the install base information at your fingertips when you look up a company."
"The most significant features of Salesforce Sales Cloud that boosted our sales productivity are workflow management and integrated commentary. Workflow management allows us to progress from exploration and qualification to closing a sale. The integrated commentary feature lets us open conversation threads around a sale and bring in team members, enhancing collaboration."
"The product is very fast and responsive. There's no lag time when you are on the platform."
"You can capture all the contacts that relate to an account or business, including personal details."
"The most valuable features of Salesforce Sales Cloud are ease of use. It is very simple for the sales team to use. You can integrate it with a lot of other systems."
 

Cons

"The UI interface is not great."
"A lot more automation can be brought into E-Business Suite."
"The implementation can take quite a bit of time."
"Standard reporting needs to be changed. Many of the standard reports look the same as they did in version 10.7, 20 years ago."
"In Oracle E-Business Suite, there should be a proper document flow for each transaction."
"It's difficult for some customers to understand in the beginning. A user really has to understand the processes."
"The way things are going, Oracle is not putting much effort into their master data management. They need to look into machine data and then the integrated data domain."
"Oracle E-Business Suite is hard and takes six months to one year to implement."
"The developer console might be enhanced."
"I would love Salesforce to keep on committing and building out what they call flows. It's their point-and-click version of coding. You don't have to be a coder to create essentially what a developer would have to normally, which is a great feature, but it could still be improved upon."
"The licensing price could be cheaper."
"It is a bit pricey."
"The solution's design could be improved."
"Sales Cloud could be improved with more training. In general, the training is very good, but you have to really seek out some good options in order to upskill yourself. Another thing, which could also be a benefit, is that Sales is very customizable. If you move from one organization to another, you can see your Salesforce as before, but their Sales Cloud may look completely different from what you're used to. It's not like Microsoft Excel or Trello, where the layout and all the functions are the same. Because it's so customizable, I feel like there is a bit of a learning curve when you inherit another Sales Cloud instance. To be honest, I think that's the beauty of Salesforce because you can customize it so much to fit your needs as a company. It follows your processes and use cases in order for you to get the most out of the system itself."
"The solution's customer support is not so good."
"The product lacks to offer some AI capabilities."
 

Pricing and Cost Advice

"Fees for support and licensing should be reduced."
"Oracle has different licensing models available. For example, concurrent user license metric and power unit licensing metric. It is different from product to product, but for the application itself, the license is by the number of users."
"In my opinion, the prices for Oracle ERP are reasonable, especially considering the various discounts that are often available."
"Products concerning areas like CRM and ERP should provide value at lesser costs to customers, especially if you consider that the initial cost of implementation is high."
"Find a best Oracle partner and get a better discount."
"USD $100,000 annually."
"There is an annual licensing fee and you are able to add features depending on the scope of the environment."
"At our various customers, the software tends to pay for itself in less than two years."
"The price is fair."
"Implementation and add-ons may be additional costs."
"I've seen the prices for Salesforce Sales Cloud, but I haven't been the one to handle the money. As someone who's only visually looked at the price, I would imagine it's on the pricier side, but they do have a ton of leverage, and seeing that everyone I've worked for has always been dedicated to continuing Salesforce. I've never worked for anyone who has threatened to leave. Everyone has accepted the pricing for what they offer."
"The main thing is it is costly. Salesforce it is not cheap, it's costly. Some of our customers say it is a costly solution. So, we have lost some sale opportunities regarding the high price. This is the main thing that we are facing. It is sales per user and the user price is about $150 per month, per user for the Enterprise Edition. The other edition is less than this, but it is costly. A company that has 70 or 80 users would pay more than $8,000 USD yearly because it is cloud based."
"Salesforce Sales Cloud is an expensive solution."
"The tool's pricing is based on the number of users. It has a different pricing for 0-100 and another for 100-500 users."
"We must pay for the licenses."
"The price of the Salesforce Sales Cloud is expensive. We pay monthly for the solution but we are billed quarterly."
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Top Industries

By visitors reading reviews
Educational Organization
66%
Computer Software Company
5%
Manufacturing Company
4%
Financial Services Firm
4%
Educational Organization
77%
Computer Software Company
4%
Financial Services Firm
3%
Manufacturing Company
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Oracle E-Business Suite?
It was very easy to integrate the product into our existing infrastructure.
What is your experience regarding pricing and costs for Oracle E-Business Suite?
Licensing costs were a significant consideration, and Oracle Analytics was deemed too expensive compared to Power BI, which we opted for due to Outlook 365 licensing.
What needs improvement with Oracle E-Business Suite?
Additional improvements could include better healthcare management functionalities, such as specialized modules for OPD and IPD for patients. A more web-based user experience like Oracle Fusion wou...
What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
What needs improvement with Salesforce Sales Cloud?
There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.
 

Also Known As

Oracle EBS, OEBS
Sales Cloud, SFDC, Salesforce
 

Learn More

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Overview

 

Sample Customers

Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Find out what your peers are saying about SAP, Microsoft, Oracle and others in ERP. Updated: December 2024.
829,634 professionals have used our research since 2012.