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SAP ERP vs Salesforce Sales Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Salesforce Sales Cloud enhances adoption, decision-making, efficiency; benefits include ROI, productivity, visibility, collaboration, and non-profit fundraising.
Sentiment score
7.8
SAP ERP enhances ROI with inventory reduction, automation, and data analysis, though ROI timelines can take up to three years.
 

Customer Service

Sentiment score
7.1
Salesforce Sales Cloud's varying support quality depends on subscription, with premium options preferred and community resources enhancing user experience.
Sentiment score
6.4
SAP ERP customer service is highly rated; technical support is satisfactory but could be faster, with cost considerations noted.
 

Scalability Issues

Sentiment score
7.8
Salesforce Sales Cloud scales well for various business sizes, though challenges and costs may arise with over 3,000 users.
Sentiment score
7.9
SAP ERP is highly scalable, supporting large organizations with flexibility, though cloud solutions may enhance scalability further.
Salesforce is highly scalable and operates efficiently.
 

Stability Issues

Sentiment score
8.2
Salesforce Sales Cloud is highly stable and reliable, with minor issues often related to configuration rather than the platform.
Sentiment score
8.1
SAP ERP is stable and reliable, with high ratings despite occasional issues mainly due to manual configurations.
I have not experienced any degradation in Salesforce's performance.
 

Room For Improvement

Salesforce Sales Cloud needs simplified functionality, improved UI, better integration, more customization, and enhanced performance, automation, and analytics.
SAP ERP needs interface, integration, and cost improvements alongside better training, support, customization, mobility, and international financial management.
Compared to AWS, it is slower, which could be a hindrance.
 

Setup Cost

Salesforce Sales Cloud is costly but offers extensive capabilities; price negotiation is advised for large-scale deployments.
SAP ERP has high costs but offers comprehensive features, making it valuable for enterprise data management despite expenses.
 

Valuable Features

Salesforce Sales Cloud provides comprehensive CRM features, customizable tools, and integrations to enhance productivity, reporting, and sales management.
SAP ERP offers integration, customization, robust financial management, automation, scalability, real-time reporting, and support for industry-specific operations.
Its easy-to-navigate interface aids in delivering clear vision and organization, especially for sales and business management.
 

Categories and Ranking

Salesforce Sales Cloud
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
114
Ranking in other categories
CRM (1st), Opportunity Management (2nd), Sales Force Automation (1st), Conversation Intelligence Software (2nd)
SAP ERP
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
104
Ranking in other categories
ERP (2nd)
 

Mindshare comparison

Salesforce Sales Cloud and SAP ERP aren’t in the same category and serve different purposes. Salesforce Sales Cloud is designed for CRM and holds a mindshare of 9.5%, up 9.6% compared to last year.
SAP ERP, on the other hand, focuses on ERP, holds 20.2% mindshare, down 22.7% since last year.
CRM
ERP
 

Featured Reviews

Richard Mottershead - PeerSpot reviewer
Infinitely customizable, good end-to-end sales and customer management processes but lacks good documentation
Essentially, it's the CRM solution for managing customers and leads. The features that had the most significant impact on our sales efficiency include flexibility, regular updates, and very good end-to-end sales and customer management processes. AI and machine learning are on the agenda for next year. Initially, it will be very silo-based, but eventually, we'll be integrating MIBI data into our solution. Sales Cloud's reporting and analytics capabilities influenced our sales strategy quite a lot. We can build every report as a dashboard, and there are various sorts of things. We are using Tableau as our MIBI analytic solution, which is also owned by Salesforce these days.
Srinivasan Kuppuswamy - PeerSpot reviewer
The amazing, robust framework with unlimited scalability earns its #1 status
The solution is not ready for the current e-commerce environment. Its was built for large enterprises who need to predictably optimize their human, material, and financial resources. ERP has evolved and businesses are changing. There are not many large corporations. Most are small enterprises with the capabilities of large enterprises through networking and platform integration. Some companies promote products but get things done with other enterprises as a network. Companies do not want to create new capacity but want to leverage existing capacity with innovative products. They do not want to spend resources on duplicating capacity or facilities. I do not think any ERP product is ready to support this environment so ERPs as a whole might end up being used for back-office functions only. It is not easy to evolve an ERP product because its intent is to integrate functions and processes within an organization. Whereas, in the new business model, processes are not limited to one's own enterprise but cut across different enterprises. There is no enterprise solution as this point in time for the current e-commerce environment so companies must integrate with many solutions.
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Top Industries

By visitors reading reviews
Educational Organization
77%
Computer Software Company
4%
Financial Services Firm
3%
Manufacturing Company
2%
Manufacturing Company
14%
Computer Software Company
12%
Retailer
6%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Salesforce Sales Cloud?
The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.
What needs improvement with Salesforce Sales Cloud?
Improving system performance and processing speed would enhance productivity and allow for even smoother workflows according to my view. Additionally, introducing faster data retrieval and real-tim...
What is your primary use case for Salesforce Sales Cloud?
My primary use case for Salesforce is to streamline sales strategies, define key sales parameters, and manage focus areas effectively. I leverage Salesforce to record, track, and optimize our sales...
Is Anaplan better than SAP ERP?
There are different aspects of both Anaplan and SAP ERP that I like and dislike. Anaplan improves forecast accuracy and drives up the quality of analytics. Rather than spending all of their time co...
What do you like most about SAP ERP?
The solution has made the most significant impact on our human resources function, specifically in HR operations and HR analytics. One feature of SAP ERP that I found most valuable is its use of co...
What needs improvement with SAP ERP?
There is a need for improvement in the business analytics aspect in financial reporting and also in sales and marketing analytics.
 

Comparisons

 

Also Known As

Sales Cloud, SFDC, Salesforce
No data available
 

Overview

 

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
B&G Manufacturing, Unilever, Life is good Inc., Joy Global Inc., City of Cape Town, Bhopal Municipal, Corporation (BMC), adidas Group, Butcher & Packer Supply Company, Franklin Valve L.P., Evoshield, Prime Meats, a Norsan Group company, EMC Corporation, Varian Medical Systems Inc., FC Bayern Mªnchen AG, AkzoNobel Chemicals B.V., T¾V Rheinland, Pacific Drilling S.A., Fire & Rescue New South Wales, University of Amsterdam, Pa_alon S.A.
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