Quest KACE Systems Management Appliance (SMA) vs Vicarius vRx comparison

Quest KACE Systems Management Appliance (SMA) vs. Vicarius vRx

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Helped 824,129 peers since 2012

Categories and Ranking

Quest KACE Systems Manageme...

Ranking in Patch Management

10th

Average Rating

8.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Configuration Management (14th), Endpoint Compliance (7th)

Vicarius vRx

Ranking in Patch Management

9th

Average Rating

8.4

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Vulnerability Management (15th), Risk-Based Vulnerability Management (5th)

Featured Reviews

Fernando Cezario

Level 2 Support at Tigs

Helpful for IT asset management and offer a good dashboard

I like the KACE software dashboard so much! It's convenient. I don't need to know technical details like file formats (PDF or whatever) for installation, even for applications like Adobe. Here's how I use it: Let's say I have a license for Adobe and I need to install it on a computer named Julian. I simply open a case, enter the name of the application (Adobe), open the dashboard, and search for the computer named Julian. Once I select the computer, it shows up in the dashboard. Now, in the same case, I can open a large batch of software, select the application (Adobe Acrobat again), and choose the computer named Julian. KACE then deploys the application with minimal errors, usually within one or two minutes. Julian even receives a notification on their computer that the installation process has begun. It's fantastic! Moreover, it helped so much streamline our IT asset management and inventory. Sometimes someone changes the computer assigned to someone else. For example, Juliano had a computer, and then Matos changed it to his own use. I wouldn't know about this change if it weren't for KACE. KACE automatically tracks this information and saves it for me, allowing me to call it up on the dashboard. For example, if I need to find Juliano's computer in the system, I don't need to search through endless spreadsheets. I just search for "Juliano" in KACE. KACE also lists other details like the last login user. So, if I see "Juliano" on KACE but a different user is logged in, that tells me something might be wrong. I find this functionality very helpful for IT asset management.

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Navdeep Saini

Principal Engineer at Blue HERON Technologies

It protects applications against zero-day threats

Vicarius vRx helps consolidate multiple tools for patching and remediation. It's critical that Vicarius combines vulnerability discovery, prioritization, and remediation in a single platform. We selected it for that reason. It protects us well. We use other tools, but we always go back to Vicarius to ensure everything's in line. It reduces the time needed to detect and remediate threats by about an hour. I would estimate it saves us about 20 hours each month that we can allocate to something else.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The single pane of glass for managing devices is helpful because it allows me to perform updates and control things without having to disturb the doctors or nurses."

"KACE has made our life much easier since we got off the Microsoft solution. The Microsoft solution was a lot harder to image over different ports and stuff. They would only have this one place where we could do all the imaging. Now, we have a whole building where we can image from. This means that we can image from our storage area, where we have a place to do our imaging. We can also image right at our desks, which is a lot easier."

"The most valuable feature is the imaging of computers through the SDA... Being able to do that so quickly with the SDA, and to then use the SMA for reinstalling software, has been huge for our productivity."

"We use the Systems Deployment appliance. It's our bread and butter. It is every machine that gets imaged here in this building and out through the whole state goes through the SDA. We rely on it completely. There is no manual process of getting a laptop out of a box, plugging it up, turning it on, and waiting for Windows to start. If you were to go to Best Buy and buy a brand new laptop, you spend the next two to three hours just setting it up. We don't do that. We get a laptop, plug it into the network, connect it to the SDA, and within about three clicks, we're done."

"When vulnerabilities are exploited so much, it is nice to be able to quickly detect or deploy what is needed within our off-work hours or during work hours without a reboot."

"The software asset management has been a big help, even when it comes to license true-ups. I can use it to find out how many Tivoli we have, and boom, there's the number... And you can actually click on the information about the software and it shows, for example, that these five servers are where it's being reported. If you really want, you can log in to them and validate."

"This product made the job easy to do without having to go put hands on the machines."

"We're able to deploy software and push out fixes to endpoints faster than ever."

More Quest KACE Systems Management Appliance (SMA) pros

"We can easily deploy patches for third-party applications. It automatically downloads the patches for you. You do not have to download them, upload them to the solution, and configure your own scripts or anything like that. It is all automatic."

"Vicarius vRx has reduced 70% of the time we spend on patching."

"Vicarius vRx has reduced our mean time to remediate vulnerabilities by 20%."

"Patchless Protection helps protect us from vulnerabilities that may not yet have patches from the manufacturer. I've used it for a piece of software that we don't have a patch for. It monitors that software, analyzes it, and makes sure nothing nefarious is going on when it's vulnerable."

"The ability to consolidate vulnerability discovery, prioritization, and remediation in one platform is crucial."

"Vicarius vRx's automation feature is its most valuable, allowing us to automate manual tasks, receive automated reports, and easily check device update status."

"Vicarius vRx has reduced meantime to remediate by 90 percent."

"Agent-based scanning is the most valuable feature."

More Vicarius vRx pros

Cons

"It took a little bit of time to figure out how to use the KACE Service Desk. I like the way that I'm able to customize it. But when it comes to how our techs are able to use it, it's not as functional as our current solution, which is BMC FootPrints Service Desk."

"I think it should have the ability to have the applications automatically update. It would be really helpful if this would override what the user might choose to do."

"There may be a good reason why some things are not easily able to be done, yet it needs work to compete with some of the other ticketing systems out there now."

"Paying for the product should come with full and extended training anytime it is needed."

"The initial setup was complex. It is a Linux-based virtual server, where the customer cannot get into the back-end, so you can only follow their prompts. Then, there are specific things that have to be done in their implementation and upgrade phases that have to be done in a certain order or steps. If you don't get those steps right, the system doesn't work. I think that either simplifying that process or providing really good step-by-step documentation would be helpful."

"Sometimes the information is not as real time as it's supposed to be."

"My biggest complaint is that almost every time they send out a new version, it fixes something and breaks another. Something that wasn't working in the last version now works, but something else stops; or they'll remove some dashboard that I really found to be nice and replace it with something totally different that I could care less about."

"The labeling process should be more streamlined. It should be easier to do. It gets confusing at times."

More Quest KACE Systems Management Appliance (SMA) cons

"Based on the request from our clients, it would be great to have an MDM solution. If they can manage vulnerabilities on mobile devices too, that would be great. Having scripting capabilities on mobile devices would be very useful. That was the request we had from lots of clients."

"In the past, Vicarius vRx was cheap, but now they have adjusted their pricing policy, resulting in higher renewal costs."

"I would like to see a way to build a virtual environment where we can test patches in real-time before we deploy."

"Unlike previous vulnerability management systems that relied on network scanning appliances to discover and assess endpoints, Vicarius' agent-based approach is less effective for devices like switches, routers, and printers where agent installation is impractical."

"Areas that need improvement include the CPU usage and the delay between sending updates and receiving feedback on their status."

"The network device vulnerability scans can be improved. It would be helpful to be able to mitigate those vulnerabilities using SSH or SNMP to get those those updates out to those devices. I don't know if that is possible because it doesn't run an agent. But at the very least, having that CPE information relative to network devices would be incredibly helpful."

"They do have a search function for device names. They already have a list of all our devices, however, if I'm looking for something, sometimes the name does not come up at the top of the list."

"I would appreciate additional filter options, such as the ability to filter by AWS tags."

More Vicarius vRx cons

Pricing and Cost Advice

"We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems."

"Licensing is done on a per device basis, so it's dependent on how many agents you've got installed."

"Their pricing is per end-point device. There is an initial cost for the license for the server, which is pretty low, and then there is a per end-point device license, which is also fairly low. So, the pricing is still reasonable."

"We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management."

"The pricing and licensing are good. It's worth it."

"We are also saving on the licensing fee, compared to other endpoint management solutions."

"Based on other solutions that we had implemented, its pricing seems to be quite competitive. It is not inexpensive, but it is also not more expensive than any other solution. They have the standard licensing fees and support fees."

"We buy consulting fees from Software Factory, then we pay extra for it."

More Quest KACE Systems Management Appliance (SMA) pricing and cost advice

"Vicarius vRx is priced competitively within the market."

"Vicarius vRx offers a competitive price point for the features it provides."

"From a pricing perspective, Vicarius was cheaper compared to other competitors."

"It is in the middle. It is not the cheapest solution, but it is also not terribly expensive. We found it to be a good fit. It is fairly priced."

"The pricing is great because we are a reseller of the product. It is really up to us and Vicarius, and they are very easy to work with."

"In the past, Vicarius vRx was cheap, but now they have adjusted their pricing policy, resulting in higher renewal costs. We have had some conversations with them regarding a smaller jump in the renewal cost."

"Vicarius' pricing was reasonable compared to the other systems we evaluated."

"The pricing was very reasonable and fair compared to other products. I liked that there was no tiered system. One price gave access to everything, which is nice. It is not something you get too often with enterprise IT."

More Vicarius vRx pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

University

12%

Government

10%

Financial Services Firm

10%

Computer Software Company

17%

Media Company

15%

Non Profit

13%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Quest KACE Systems Management?

KACE automatically tracks this information and saves it for me, allowing me to call it up on the dashboard. For example, if I need to find Juliano's computer in the system, I don't need to search t...

What is your experience regarding pricing and costs for Quest KACE Systems Management?

The pricing is in the middle range of the market, not too expensive but not the cheapest either.

What needs improvement with Quest KACE Systems Management?

The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface and lacks a manual configuration option.

What is your experience regarding pricing and costs for Vicarius vRx?

Vicarius vRx is priced competitively within the market.

What needs improvement with Vicarius vRx?

I have several applications on developers' assets and computers that cannot be updated due to potential conflicts with their current development tools. It would be beneficial if Vicarius vRx could ...

What is your primary use case for Vicarius vRx?

We use Vicarius vRx for the visibility of all the assets in one place on the patch management status. The risk we're trying to mitigate is the need to patch a critical vulnerability across numerous...

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Product Reports

Quest KACE Systems Management Appliance (SMA)

Download Quest KACE Systems Management Appliance (SMA) product report

Quest KACE Systems Management Appliance (SMA) report

Vicarius vRx

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Also Known As

Dell KACE Systems Management

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Quest Software

Vicarius

Overview

Quest KACE Systems Management Appliance is a comprehensive endpoint and service desk management platform. It supports IT operations with functionalities such as ticketing, patch management, software deployment, and asset management.

KACE provides robust automation for managing software distribution and patch tasks. Organizations depend on it for security updates, system compliance, and centralized control over diverse devices. Integration with tools like Bomgar and ServiceNow enhances its remote support capabilities, while its intuitive interface streamlines IT processes, increasing productivity. Managing thousands of endpoints, it supports accreditation compliance and reports on system status and security.

What are the key features of Quest KACE SMA?

Automation: Streamlines software deployment and patch management.
Asset Management: Offers comprehensive inventory controls.
Integration: Compatible with Bomgar and ServiceNow for enhanced remote support.
System Deployment: SDA simplifies deployment across multiple machines.
Intuitive Interface: Facilitates IT task management from a single pane.

What benefits and ROI should users look for?

Increased Productivity: Simplifies IT tasks, optimizing resources.
Centralized Control: Manages a wide range of devices from one interface.
Security Compliance: Ensures systems are updated and compliant.
Enhanced Support: Improved remote support through integrations.
Reporting Capabilities: Provides insights into IT operations and status.

Quest KACE Systems Management Appliance is implemented across industries needing robust IT management solutions such as healthcare for compliance and security, education for asset tracking, and corporate enterprises for efficient IT operations. Its multifunctional nature caters to diverse industry requirements, enhancing communication and data management.

Vicarius vRx supports managed service providers and partners with compliance packages, vulnerability management, and patching for PCI, HIPAA, and cybersecurity needs, focusing on third-party and OS patching, especially on Microsoft Windows.

Vicarius vRx automates patching, virtualized patching, and severity prioritization through its cloud-based, agent-based approach which enhances consistency and flexibility. It includes patchless protection to block malware in unpatched software and features simplified dashboards for integrated vulnerability discovery and remediation. Users appreciate the user-friendly scripting engine, efficient third-party software patching, and real-time cybersecurity updates. Community support and customizable deployment options further add value. However, users find name changes and login difficulties confusing and report tediousness when configuring multiple reports. Desired improvements include virtual environment for patch testing, enhanced network device vulnerability scans, and better Microsoft Endpoint Manager interactions.

What are the key features of Vicarius vRx?

Automated patching: Streamlines the process of patching applications and operating systems.
Virtualized patching: Enables patching in a virtual environment to prevent disruptions.
Severity prioritization: Helps prioritize vulnerabilities to address the most critical issues first.
Patchless protection: Blocks malware in software that hasn't been patched yet.
User-friendly scripting engine: Simplifies the creation and execution of scripts for automation.
Integrated vulnerability discovery: Combines detection and remediation in a single dashboard.
Real-time updates: Provides immediate cybersecurity updates and notifications.
Community support: Offers robust support from the user community.
Customizable deployment options: Allows tailoring to fit specific requirements.

What benefits and ROI can users expect?

Time-saving: Reduces the time required for software patching and management.
Vulnerability reduction: Decreases the number of vulnerabilities through automated processes.
Enhanced security: Provides patchless protection and real-time updates to improve security postures.
Flexibility: The cloud-based, agent-based approach adapts to various environments and needs.
Simplified management: User-friendly interfaces and streamlined processes offer easier administration.
Improved compliance: Helps meet PCI, HIPAA, and cybersecurity regulatory requirements.

Among managed service providers, Vicarius vRx is implemented for updating systems, showing capabilities to customers in lab environments, and securing endpoints through agent-based patching. These providers use vRx to efficiently manage third-party software patching and to maintain cybersecurity standards across industries.

Sample Customers

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Information Not Available

Quest KACE Systems Management Appliance (SMA) vs. Vicarius vRx