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Salesforce Platform vs Zoho Creator comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.0
Salesforce customer service is praised for responsiveness and expertise, but technical support has mixed feedback on response time.
No sentiment score available
Zoho Creator's support is knowledgeable and well-rated but sometimes slow for complex issues and occasionally hard to contact.
 

Room For Improvement

Sentiment score
5.1
Salesforce Platform struggles with high costs, complex interface, integration issues, and needs improved automation, AI, and pricing flexibility.
No sentiment score available
Users seek simplified licensing, improved UI customization, better interactivity, enhanced stability, and more integrations and technical support.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
 

Scalability Issues

Sentiment score
8.3
Salesforce Platform efficiently scales for various user counts, supports customization, and accommodates both small and large organizations effectively.
No sentiment score available
Zoho Creator is scalable, handling increased users and data effectively, though some note issues with heavy traffic or high data volumes.
Salesforce's scalability was not a problem.
 

Setup Cost

Sentiment score
7.5
Salesforce Platform is considered costly, with complex pricing and negotiation needed, though some find its features justify the expense.
No sentiment score available
Zoho Creator offers competitive, flexible pricing with plans ranging from $10 to $35 per user monthly, billed annually.
 

Stability Issues

Sentiment score
8.1
Salesforce Platform is praised for its stability, minimal glitches, rare issues, timely updates, and overall reliable performance.
Sentiment score
7.8
Zoho Creator is stable and reliable, with minor issues, praised for automation, data security, and handling complex applications.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
 

Valuable Features

Sentiment score
8.0
Salesforce Platform enhances productivity with quick delivery, scalability, integration, customization, user-friendly features, and comprehensive CRM capabilities.
No sentiment score available
Zoho Creator enables quick, low-code development, customization, third-party integration, and simple, secure deployment for business applications and ERP enhancements.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
The most valuable features of Salesforce are its level of customization and integration.
 

Categories and Ranking

Salesforce Platform
Ranking in Rapid Application Development Software
8th
Ranking in Low-Code Development Platforms
6th
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
92
Ranking in other categories
PaaS Clouds (7th), Mobile Development Platforms (3rd), No-Code Development Platforms (2nd)
Zoho Creator
Ranking in Rapid Application Development Software
13th
Ranking in Low-Code Development Platforms
9th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
20
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Rapid Application Development Software category, the mindshare of Salesforce Platform is 5.6%, down from 6.3% compared to the previous year. The mindshare of Zoho Creator is 1.0%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

ChrisTook - PeerSpot reviewer
Reliable with good reporting and custom dashboards
I don't have any huge love for it. I don't have any huge love for most of the tech solutions I use. Working in software sales could be better. The tasks, the reminders, and keeping myself on point, for example, in that sense, the forecasting could all be better. It could be maybe a bit more user-intuitive. I've been using the Lightning version for the last couple of years. There were a couple of features that were lost from Salesforce Classic to Lightning, though I recognize some of the improvements. Better UI and UX would be great. They should offer more help built into the platform itself. It would be really useful if, for example, in the reporting tab, I could have a little wizard or something which says, "Hey, this is your first time visiting the reports tab. Here are details and Youtube videos," et cetera.
Sagar Gaikwad - PeerSpot reviewer
The solution provides accessible and high functionality at a competitive price point
When working on an application or solution, the main part is the functionality instead of the look and feel. You could customize the look and feel, but the normal public uses a higher user interface, a rich extra interface. Zoho Creator does not support that because the solution is used for its functionality based on your core businesses and core values, but they will launch that, and it is already available in CRM. Today, they are extending their feature set. Though the pricing level is low compared to other products in the market, I suggest they allow portal users to pay for the solution based on their requirements. It is cheap, about $1.1, but it would be better to lower the number for those who just maintain the data instead of using Excel sheets because that will be much easier. Some don't have the budget for features like that cloud. This is a feature they have already provided free of cost for one user, but if someone wants ten or five users, a lower price would be better.
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
12%
Government
10%
Manufacturing Company
8%
Educational Organization
72%
Computer Software Company
5%
Financial Services Firm
4%
Manufacturing Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
What do you like most about Zoho Creator?
The deployment process is quite straightforward.
What is your experience regarding pricing and costs for Zoho Creator?
Zoho Creator's pricing is fine. It's subscription-based.
What needs improvement with Zoho Creator?
The solution has limitations on development. It will not be suitable if you have 4000-5000 users.
 

Also Known As

Salesforce1, Force.com, Salesforce App Cloud
No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

ADP
Estate Crush Winery, Integra Services, Avidpays, Napa Valley Film Festival, Marionnaud, The Institute of Hormonal Health, Stone Tapert
Find out what your peers are saying about Salesforce Platform vs. Zoho Creator and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.