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Salesforce Platform vs Zoho Creator comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
Salesforce Platform enhances ROI by boosting revenue, efficiency, and agility while reducing silos, despite gradual organizational benefits.
Sentiment score
8.0
Zoho Creator's cost-effectiveness, ease of use, and integration capabilities boost productivity, streamline workflows, and improve decision-making.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
 

Customer Service

Sentiment score
6.8
Salesforce customer service is praised for responsiveness and expertise, but technical support has mixed feedback on response time.
Sentiment score
6.6
Zoho Creator's support is responsive and helpful, with room for improvement in response times for complex issues.
 

Scalability Issues

Sentiment score
7.7
Salesforce Platform efficiently scales for various user counts, supports customization, and accommodates both small and large organizations effectively.
Sentiment score
6.8
Zoho Creator is praised for scalability and low-code features, but faces challenges with high traffic and potential cost issues.
Salesforce's scalability was not a problem.
There are certain limitations if the data volume is large due to execution limits.
 

Stability Issues

Sentiment score
8.2
Salesforce Platform is praised for its stability, minimal glitches, rare issues, timely updates, and overall reliable performance.
Sentiment score
7.6
Zoho Creator is a stable, reliable platform, praised for security and efficient automation despite minor issues.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
 

Room For Improvement

Salesforce Platform struggles with high costs, complex interface, integration issues, and needs improved automation, AI, and pricing flexibility.
Zoho Creator users face challenges with role hierarchy, limited customization, stability issues, and inadequate support and integrations.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
In terms of scalability, there are certain limitations if the data volume is large due to execution limits.
 

Setup Cost

Salesforce Platform is considered costly, with complex pricing and negotiation needed, though some find its features justify the expense.
Zoho Creator offers competitive and flexible pricing, but additional database costs can rise, especially impacting Indian mid-sized firms.
Pricing is a little on the higher side for the Indian market, especially for mid-sized and small-sized companies with 30 to 40 users.
 

Valuable Features

Salesforce Platform enhances productivity with quick delivery, scalability, integration, customization, user-friendly features, and comprehensive CRM capabilities.
Zoho Creator offers flexible, low-code app development with strong integration, customization, and support for business processes and reporting.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
The most valuable features of Salesforce are its level of customization and integration.
Zoho Creator provides a quick turnaround in terms of project closures, which is the most important benefit.
 

Categories and Ranking

Salesforce Platform
Ranking in Rapid Application Development Software
7th
Ranking in Low-Code Development Platforms
5th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
92
Ranking in other categories
PaaS Clouds (7th), Mobile Development Platforms (3rd), No-Code Development Platforms (2nd)
Zoho Creator
Ranking in Rapid Application Development Software
13th
Ranking in Low-Code Development Platforms
9th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
21
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the Rapid Application Development Software category, the mindshare of Salesforce Platform is 5.6%, down from 6.3% compared to the previous year. The mindshare of Zoho Creator is 0.9%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Yasser_Anter - PeerSpot reviewer
Has customization and integration capabilities which increase efficiency
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events. The previous version had a complicated interface where multiple pages and data entries were required, which was not pleasant for sales teams or business users. Also, deploying Salesforce took a long time, about four to five months, which is not ideal for any business.
Gokulakrishnan G - PeerSpot reviewer
Quick turnaround on project closures with a drag-and-drop interface and good value for money
Zoho Creator provides a quick turnaround in terms of project closures, which is the most important benefit. Its drag-and-drop interface enhances app development. Integrations and schedulers are also used. Zoho applications are cloud-based, which makes updates automatic since it's a SaaS-based application. In terms of stability, we have had no issues. It is satisfactory and has value for money, especially if things are properly strategized to save time.
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831,158 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
13%
Government
10%
Manufacturing Company
8%
Educational Organization
73%
Financial Services Firm
4%
Computer Software Company
4%
University
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How would you choose between Microsoft PowerApps and Salesforce Platform?
I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work better in your environment. Similarly, if you have a Salesforce integration in pla...
How does Salesforce Platform compare with Azure?
Microsoft’s Windows Azure platform is not easy or intuitive to deploy. The difficulty will be impacted by the type of application that you are trying to use the platform to build. Organizations tha...
Do you build applications using low-code or pro-code builders on Salesforce Platform?
At my organization, we have only used Salesforce Platform's low-code builder. The reason for this is not because we do not like the pro-code option, but because we do not see the need of using it, ...
What do you like most about Zoho Creator?
The deployment process is quite straightforward.
What is your experience regarding pricing and costs for Zoho Creator?
Pricing is a little on the higher side for the Indian market, especially for mid-sized and small-sized companies with 30 to 40 users. Thus, it becomes a little price-sensitive.
What needs improvement with Zoho Creator?
Sometimes, codes that are working fine can suddenly throw errors without any specific reason. This requires reaching out to support for resolution. In terms of scalability, there are certain limita...
 

Also Known As

Salesforce1, Force.com, Salesforce App Cloud
No data available
 

Learn More

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Overview

 

Sample Customers

ADP
Estate Crush Winery, Integra Services, Avidpays, Napa Valley Film Festival, Marionnaud, The Institute of Hormonal Health, Stone Tapert
Find out what your peers are saying about Salesforce Platform vs. Zoho Creator and other solutions. Updated: January 2025.
831,158 professionals have used our research since 2012.