We performed a comparison between Salesforce Platform and Zoho Creator based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We used it for providing a 360 view of the customers from within Salesforce. So, a lot of data got presented there, for which we used Einstein Analytics. The Einstein Analytics dashboards were really great."
"The most valuable aspect of the solution is the unit coordination between sales and marketing when it comes to lead management."
"The keyword search helps me in finding stuff quickly. So, I don't have to click around a lot."
"One of the main features of the solution is it is flexible."
"It's an easy platform for salespeople to quickly and efficiently be able to track an opportunity."
"The solution scales extremely well."
"Salesforce is cloud-based, so there's no installation involved. You simply log in using the provided organization login. There's no need for installation."
"The solution provides a preferred method of backing up data."
"Zoho Creator is a flexible and powerful solution. I like the tool's advanced modification feature which helps to modify its layout and setup scripts."
"It has a simple user interface, not so difficult to use. You can add AI models, integration, and third-party connections."
"Can access information from other Zoho packages and you can write custom scripts."
"The solution's flexibility and quick turnaround are valuable."
"Zoho Creator is a flexible open platform that is good for development in a complex environment that other platforms may not support. It isn't a challenge for me to develop any kind of complex application in Zoho."
"Zoho Creator is easy to design and accessible for any business purpose. The solution is priced low and helps you meet business requirements. You can write a script based on requirements and trigger it whereby the customer will receive notifications. It is a customizable application."
"It is a very, very scalable tool."
"The most important thing is Zoho Creator's functionality. Other cloud platforms cannot provide its functionality."
"In Salesforce, every customer is unique and it's not possible to bundle them together effectively if they are from the same company or move companies, et cetera."
"The pricing of the solution is an area with certain shortcomings that need improvement since, right now, I am not sure if Salesforce Platform has any plans for start-ups or small businesses."
"Although the platform is already set up for you, there's a lot of customization that needs to be done, especially for any new component we start using. For whatever solution we wanted, we had to think for ourselves and design it all on our own. And, unfortunately, there were some components that were not really mature in the beginning, like Tableau for example."
"This platform is indeed on the expensive side."
"I think that Salesforce can improve lead management when it comes to B2C. I would like to have more features specifically related to the B2C segment. The current process where you create a lead that's in the B2C segment and it creates an account makes no sense."
"Salesforce is a pretty cumbersome product. It's a product that you need to spend quite a bit of time customizing to your unique business model. Unless you have somebody in house that knows it really well, you're better off spending money with a consultant to get what you need."
"Salesforce Platform could improve by having better integration with Microsoft Azure. For development, we use Microsoft Azure and there was proper integration between the two solutions. We had issues with the customer and they were logged into the Salesforce Platform. We did not have any good way of integrating those issues into the R&D. The R&D mainly uses Microsoft Azure."
"There needs to be more documentation."
"The user interface and the user experience should be improved."
"They still don't have a PDF conversion feature."
"Zoho Creator's UX design needs to be improved."
"Sometimes technical support does not answer our queries."
"Zoho provides different channels for support, like chat and email. There's also a multi-brand support self-service support portal, but it's time-consuming to deal with it. If we create a portal on Zoho, we need to pay an additional cost per user. It's a flexible platform, but there are limitations, such as the EBI. We need to purchase additional EBIs and other features that some businesses require. If we are developing complex applications, we need to set up many virtual automation and use API calls."
"Though the pricing level is low compared to other products in the market, I suggest they allow portal users to pay for the solution based on their requirements."
"Could have more pre-built integrations for pulling data from the wider Zoho ecosystem as well as other systems."
"The platform's technical support services need improvement."
Salesforce Platform is ranked 9th in Rapid Application Development Software with 82 reviews while Zoho Creator is ranked 12th in Rapid Application Development Software with 19 reviews. Salesforce Platform is rated 8.2, while Zoho Creator is rated 8.6. The top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". On the other hand, the top reviewer of Zoho Creator writes "The solution provides accessible and high functionality at a competitive price point". Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and ServiceNow, whereas Zoho Creator is most compared with Microsoft Power Apps, Mendix, Oracle Application Express (APEX), Caspio and Studio Creatio. See our Salesforce Platform vs. Zoho Creator report.
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