No more typing reviews! Try our Samantha, our new voice AI agent.

SmartBear TestComplete vs Tricentis NeoLoad comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
SmartBear TestComplete automation saves time, enhances client satisfaction, and boosts efficiency, with annual savings of approximately $10,000.
Sentiment score
7.0
Tricentis NeoLoad improves ROI through cost-effectiveness, enhanced performance testing, increased efficiency, and significant annual cost savings.
Once set up, only one person is needed to handle all tasks, reducing the requirement for multiple personnel.
QA Analyst at a tech services company with 501-1,000 employees
 

Customer Service

Sentiment score
6.9
SmartBear TestComplete's customer support is knowledgeable but inconsistent, with delays and unresolved issues needing faster escalation and responses.
Sentiment score
7.6
Tricentis NeoLoad is praised for quick paid customer service, but technical support varies post-acquisition; documentation is comprehensive.
I can rate it around eight because I think they are much faster than OpenText or Micro Focus.
Senior Solution Architect at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.4
SmartBear TestComplete is scalable and adaptable, with flexible scripting, but may require licensing for wider deployment.
Sentiment score
7.5
Tricentis NeoLoad scales effectively to 5,000 users, competing with LoadRunner, but may require extra resources for higher loads.
For scalability, I can rate Tricentis NeoLoad around three.
Senior Solution Architect at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
6.9
SmartBear TestComplete generally stable, but users report crashes, memory leaks, and HTML5 testing delays in certain scenarios.
Sentiment score
7.4
Tricentis NeoLoad is stable and reliable but occasionally shows glitches, especially during large projects or extensive virtual user tests.
 

Room For Improvement

SmartBear TestComplete faces challenges in object recognition, integrations, licensing, performance, and support across browsers and mobile devices.
NeoLoad users seek improved stability, protocol support, flexible licensing, enhanced collaboration, integration, and reduced learning curve.
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature.
QA Analyst at a tech services company with 501-1,000 employees
The effect of the new license policy is that NeoLoad becomes more and more unattractive for smaller companies, and only bigger companies are interested or find the license fee fair.
Performance.Test.Consulting at a tech vendor with 201-500 employees
I would probably like to see some new functionalities for Tricentis NeoLoad, such as a converting mechanism.
Senior Solution Architect at a tech vendor with 10,001+ employees
 

Setup Cost

SmartBear TestComplete's pricing and licensing receive mixed reviews, seen as both reasonable and costly depending on usage and modules.
Tricentis NeoLoad offers flexible pricing options and is often more cost-effective than HP LoadRunner, despite varied budget views.
 

Valuable Features

SmartBear TestComplete excels in cross-platform automation, integration, and support for multiple languages, enhancing automated testing efficiency and maintenance.
Tricentis NeoLoad excels in collaboration, ease of use, integration, and cost-effectiveness with strong protocol support and efficient features.
The most valuable feature of SmartBear TestComplete for me is the image comparison functionality.
QA Analyst at a tech services company with 501-1,000 employees
Most graphs can be configured with drag-and-drop, which is handy, and you get graphs suitable for reporting issues.
Performance.Test.Consulting at a tech vendor with 201-500 employees
I find that my team is using the features at Tricentis NeoLoad most effectively, as my role is to get that data out of the tool, and they do the analysis.
Senior Solution Architect at a tech vendor with 10,001+ employees
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (8th), Regression Testing Tools (5th), Test Automation Tools (6th)
Tricentis NeoLoad
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
67
Ranking in other categories
Performance Testing Tools (3rd), Load Testing Tools (3rd)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 5.8%, down 5.9% compared to last year.
Tricentis NeoLoad, on the other hand, focuses on Performance Testing Tools, holds 11.6% mindshare, down 16.1% since last year.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.8%
Tricentis Tosca11.0%
OpenText Functional Testing7.0%
Other76.2%
Test Automation Tools
Performance Testing Tools Mindshare Distribution
ProductMindshare (%)
Tricentis NeoLoad11.6%
OpenText Professional Performance Engineering (LoadRunner Professional)14.4%
Apache JMeter9.8%
Other64.2%
Performance Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
SK
Senior Solution Architect at a tech vendor with 10,001+ employees
Performance testing has improved daily analysis workflows and supports detailed repair decisions
For Tricentis NeoLoad, I don't think there is much that needs improvement. Probably the use of the features can be made much more user-friendly, but this one didn't take it. Other than that, I'm not sure what could be improved. I would probably like to see some new functionalities for Tricentis NeoLoad, such as a converting mechanism, so that if my earlier project could be running, loader, some of the tools, if they have the converter-enabled in the back to the tool, probably I can just use the converter, and they would do the script conversion. For our script, they are open to order at the new system. Other than that, probably they can bring them into that suite together to the new role so they can utilize that as well to do some data population there. For now, we could have some product to create the data, and then we would like to ask in another. Then we did two reviews; it probably says that has been enabled for the tool. That will be once using so that we can have a single source which can run yet, as it's currently running one for a function or a performance. They don't have anything for this data, actually. That is also there, so we can just move. We can just move left to that. That can be used as a platform for both functional support system, but we can do that as very effective. If there are something like service utilization and the ability to place some of the visible analogs, that would make it much easier to have one tool that scales all the services.
report
Use our free recommendation engine to learn which Test Automation Tools solutions are best for your needs.
900,051 professionals have used our research since 2012.
 

Comparison Review

it_user104961 - PeerSpot reviewer
Penetration and Neoload Tester at a university with 501-1,000 employees
Apr 13, 2014
LoadRunner vs NeoLoad
The six phases of an IT project Enthusiasm Disillusionment Panic Search for the guilty Punishment of the innocent (the performance tester) Praise and rewards for the incompetent non-participants This article has been put together as part of an evaluation of the performance test tools NeoLoad and…
 

Top Industries

By visitors reading reviews
Manufacturing Company
14%
Financial Services Firm
11%
Construction Company
9%
Computer Software Company
8%
Financial Services Firm
11%
Manufacturing Company
9%
Construction Company
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise12
Large Enterprise51
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
Do you recommend Tricentis NeoLoad?
I highly recommend Tricentis NeoLoad for companies that are in need of a versatile load and performance testing tool. This relatively inexpensive solution is recognized by organizations like Oxford...
What is your primary use case for Neotys NeoLoad?
My use case for the product is that if this is in the phone, it could start repairing using the product; it's an ERB application. It's a priority to use the two tools Tricentis NeoLoad ratio to the...
What is your experience regarding pricing and costs for Tricentis NeoLoad?
The vendor offers flexible licensing options. Tricentis NeoLoad has a SaaS platform. The solution can probably be available between 30 and 50 thousand per year, while open-source tools cost way less.
 

Also Known As

No data available
NeoLoad, Neotys NeoLoad
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Dell, H&R Block, Best Buy, Orange, Verizon Wireless, ING, Mazda, Siemens, University of Oxford
Find out what your peers are saying about Tricentis, Katalon Studio, Worksoft and others in Test Automation Tools. Updated: May 2026.
900,051 professionals have used our research since 2012.