Try our new research platform with insights from 80,000+ expert users

SmartBear TestComplete vs Tricentis NeoLoad comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
SmartBear TestComplete automation saves time, enhances client satisfaction, and boosts efficiency, with annual savings of approximately $10,000.
Sentiment score
7.0
Tricentis NeoLoad delivers significant ROI by enhancing testing efficiency, saving costs, and quickly addressing performance issues.
Once set up, only one person is needed to handle all tasks, reducing the requirement for multiple personnel.
 

Customer Service

Sentiment score
6.9
SmartBear TestComplete's customer support is knowledgeable but inconsistent, with delays and unresolved issues needing faster escalation and responses.
Sentiment score
7.6
Tricentis NeoLoad offers responsive, expert support, praised for flexibility, though some experience occasional delays; overall satisfaction remains high.
 

Scalability Issues

Sentiment score
7.4
SmartBear TestComplete is scalable and adaptable, with flexible scripting, but may require licensing for wider deployment.
Sentiment score
7.5
Tricentis NeoLoad efficiently scales for varying user volumes, supporting large applications with high user satisfaction and deployment flexibility.
 

Stability Issues

Sentiment score
6.9
SmartBear TestComplete generally stable, but users report crashes, memory leaks, and HTML5 testing delays in certain scenarios.
Sentiment score
7.4
Tricentis NeoLoad is generally stable, though large-scale performance tests and environment settings may cause minor stability issues.
 

Room For Improvement

SmartBear TestComplete faces challenges in object recognition, integrations, licensing, performance, and support across browsers and mobile devices.
NeoLoad needs protocol support, UI improvements, affordable pricing, better documentation, and refined reporting for large projects.
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature.
The smallest license fee is very high, and there is no starter package at the moment.
 

Setup Cost

SmartBear TestComplete's pricing and licensing receive mixed reviews, seen as both reasonable and costly depending on usage and modules.
Tricentis NeoLoad is seen as cost-effective and flexible, adaptable to business needs, but costs can rise with expanded use.
 

Valuable Features

SmartBear TestComplete excels in cross-platform automation, integration, and support for multiple languages, enhancing automated testing efficiency and maintenance.
Tricentis NeoLoad offers easy script creation, integration, and comprehensive analysis for effective performance testing across various environments.
The most valuable feature of SmartBear TestComplete for me is the image comparison functionality.
Most graphs can be configured with drag-and-drop, which is handy, and you get graphs suitable for reporting issues.
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (7th), Regression Testing Tools (4th), Test Automation Tools (5th)
Tricentis NeoLoad
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
66
Ranking in other categories
Performance Testing Tools (3rd), Load Testing Tools (2nd)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 6.0%, down 6.8% compared to last year.
Tricentis NeoLoad, on the other hand, focuses on Performance Testing Tools, holds 16.1% mindshare, up 14.7% since last year.
Test Automation Tools
Performance Testing Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
Dirk O. Schweier - PeerSpot reviewer
Key reports enable insightful analysis and useful for continuous performance validation
Since the ownership of NeoLoad has changed to Tricentis, they have done a very poor job with license management. They changed the license policy very abruptly. The effect of the new license policy is that NeoLoad becomes more and more unattractive for smaller companies, and only bigger companies are interested or find the license fee fair. The smallest license fee is very high, and there is no starter package at the moment.
report
Use our free recommendation engine to learn which Test Automation Tools solutions are best for your needs.
861,524 professionals have used our research since 2012.
 

Comparison Review

it_user104961 - PeerSpot reviewer
Apr 13, 2014
LoadRunner vs NeoLoad
The six phases of an IT project Enthusiasm Disillusionment Panic Search for the guilty Punishment of the innocent (the performance tester) Praise and rewards for the incompetent non-participants This article has been put together as part of an evaluation of the performance test tools NeoLoad and…
 

Top Industries

By visitors reading reviews
Computer Software Company
18%
Manufacturing Company
15%
Financial Services Firm
13%
Government
6%
Educational Organization
16%
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
Do you recommend Tricentis NeoLoad?
I highly recommend Tricentis NeoLoad for companies that are in need of a versatile load and performance testing tool. This relatively inexpensive solution is recognized by organizations like Oxford...
What is your primary use case for Neotys NeoLoad?
The solution is for continuous performance validation. The important thing is that it's not just for one load test and then forgotten. I try to integrate the performance tests into our pipelines, w...
What do you like most about Tricentis NeoLoad?
The most valuable feature of Tricentis NeoLoad for us has been its ability to easily monitor all the load generators and configure the dynamics and data rates. Additionally, we can monitor individu...
 

Also Known As

No data available
NeoLoad, Neotys NeoLoad
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Dell, H&R Block, Best Buy, Orange, Verizon Wireless, ING, Mazda, Siemens, University of Oxford
Find out what your peers are saying about Tricentis, UiPath, OpenText and others in Test Automation Tools. Updated: June 2025.
861,524 professionals have used our research since 2012.