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SmartBear TestComplete vs Zephyr Enterprise comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (7th), Regression Testing Tools (5th), Test Automation Tools (6th)
Zephyr Enterprise
Average Rating
7.6
Reviews Sentiment
5.6
Number of Reviews
9
Ranking in other categories
Test Management Tools (7th)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 5.3%, down 5.9% compared to last year.
Zephyr Enterprise, on the other hand, focuses on Test Management Tools, holds 5.0% mindshare, down 7.1% since last year.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.3%
Tricentis Tosca10.5%
OpenText Functional Testing7.8%
Other76.4%
Test Automation Tools
Test Management Tools Mindshare Distribution
ProductMindshare (%)
Zephyr Enterprise5.0%
OpenText Application Quality Management9.6%
TestRail5.7%
Other79.7%
Test Management Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Integration with tool streamlines test management but needs better exporting options
I use it for test management within Jira This tool boasts an incredibly user-friendly interface that integrates seamlessly with other Jira tools. I particularly appreciate its intuitive features for designing test plans, creating test cases, and executing test cycles. Some areas for improvement,…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The database checkpoints detect problems which are difficult for a human resource to find."
"For us, the automated test farm of 20 virtual machines for execution, 20 TestComplete licenses and 20 automated testers are doing the job of 100 manual testers."
"Even with my limited programming knowledge, I was able to create automation tests using the Keyword Test feature."
"I used different solution afterwards and I can say there is no other product with such great flexibility."
"Test automation with TestComplete significantly (estimated 80%) reduced the regression timeline for a complex AUT with a large number of test cases."
"When compared to other tools, it is very simple."
"Such anticipation, preparation and workarounds are the way to ‘Doing it right, with TestComplete’."
"With TestComplete, I can discover bugs faster and easier than testing manually."
"At this moment, it is fulfilling our requirements."
"The solution does its job well."
"Now, we are getting consolidated reports in one place, we have all our metrics and repository together, and this is helpful."
"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."
"It has a very intuitive user experience."
"We use the solution for test case management."
"Zephyr really improves the testing of the product on many levels - planning, test case creation, automation goals, test reporting, and verification of the testing."
"Zephyr Enterprise is a stable solution."
 

Cons

"There could be API interfaces with this tool."
"Right now, the product only supports Windows."
"The solution doesn't have a very flexible pricing model."
"The tool sometimes seems a little unstable and crashes sometimes on Windows 10."
"The solution needs Mac OS support. Right now, the solution has only been developed to accommodate Windows OS."
"The recording function, when using Python, could be improved, as it does not work well in recording testing."
"The solution needs more training manuals or some form of online forum for learning. It needs more documentation."
"The test object repository needs to be improved."
"Security needs improvement to protect customer information better."
"The only thing I have missed is an easy way to configure showing the latest execution results of all test cases linked in JIRA (story/epic), thus, receiving the state of a feature."
"The solution is not really stable. Sometimes in the past, some pages wouldn't load due to issues."
"Additionally, they could improve the daily reporting. It does generate reports, but they are screen based reports."
"We are looking for advanced support with integration to CI tools. This is something which Zephyr does not have today."
"We would like support for the agile and behavior-driven development (BDD) approaches."
"For JIRA, in comparison to other solutions, such as TestRail, Zephyr is good, but it is not as good as DFS."
"Creating better default varieties of reporting would make the product much better and more popular."
 

Pricing and Cost Advice

"The pricing is a little above average — it could be lower."
"The pricing is pretty reasonable."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"It comes with a high cost."
"SmartBear TestComplete is an expensive tool."
"It is approximately $6,000 a year."
"The option we chose was around $2,000 USD."
"We have a TestComplete 12 license."
"It costs a couple of thousand dollars for a little more than 125 users, per month."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
10%
Construction Company
10%
Outsourcing Company
10%
Financial Services Firm
26%
Construction Company
8%
Outsourcing Company
7%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Zephyr Enterprise?
Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.
What advice do you have for others considering Zephyr Enterprise?
I would recommend it mainly for manual testing and test management. Within Zephyrscale, they also have automated testing, however, I would recommend it only for test management. The overall rating ...
 

Also Known As

No data available
SmartBear Zephyr
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about Tricentis, Katalon Studio, Worksoft and others in Test Automation Tools. Updated: August 2026.
912,930 professionals have used our research since 2012.