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SmartBear TestComplete vs Zephyr Enterprise comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
75
Ranking in other categories
Functional Testing Tools (7th), Regression Testing Tools (5th), Test Automation Tools (6th)
Zephyr Enterprise
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
8
Ranking in other categories
Test Management Tools (6th)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 6.2%, down 7.7% compared to last year.
Zephyr Enterprise, on the other hand, focuses on Test Management Tools, holds 9.0% mindshare, down 13.1% since last year.
Test Automation Tools
Test Management Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
Tin Bùi - PeerSpot reviewer
Highly stable solution and meets users' needs
It's mostly used for sales and customer verification. We gather customer information and verify that it's a real person Security is always a top priority in the IT business. We would like to see improvements in the security measures to ensure that customer information is protected. I have been…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This company offers end-to-end capabilities for test suite creation and execution. One feature that I particularly appreciate is the tagging system. Tags are highly valuable, as they allow you to assign tags to your test cases. When there's an impact in a specific area, you can search for and run all test cases associated with that tag. I find this functionality very useful."
"I like the cross browser compatibility. It saves a lot of time re-writing scripts to accommodate different browsers."
"Complete works perfectly with CUTE. That includes all dialogues, right-click menus, or system dialogues, etc., which are handled well."
"You can record your actions and play them back later."
"The solution has a very nice interface."
"It is a strong automation tool for desktop, browser, and API testing."
"It allows us to test both desktop and web applications."
"The product has many features."
"We use the solution for test case management."
"Zephyr Enterprise is a stable solution."
"It has integration with test automation tools."
"The solution does its job well."
"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."
"It has 90% of the basic features you need without having to pay a lot of extra money."
"It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."
 

Cons

"Product is not stable enough and it crashes often."
"The recording function, when using Python, could be improved, as it does not work well in recording testing."
"The solution needs more training manuals or some form of online forum for learning. It needs more documentation."
"What is currently missing from this solution is better support for mobile testing."
"The licensing costs are a little bit high and should be reduced."
"The solution needs to extend the possibilities so that we can test on other operating systems, platforms and publications for Android as well as iOS."
"SmartBear products generally have a weak link when it comes to integration with other test management tools like Inflectra."
"The artificial intelligence needs to be improved."
"Zephyr Enterprise needs to redesign the reporting."
"We faced some errors while uploading the test cases."
"We would like support for the agile and behavior-driven development (BDD) approaches."
"Security needs improvement to protect customer information better."
"Creating better default varieties of reporting would make the product much better and more popular."
"We have a lot of automation for our products, and we require a utility for its integration with automation. Currently, we have to write this utility ourselves. It would be great if they can provide such a utility."
"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."
"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."
 

Pricing and Cost Advice

"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"Our ROI is about $10,000 a year."
"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"The solution's pricing is too high."
"The licensing costs are in the range of $1,000 to $3,000."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"We have a TestComplete 12 license."
"It costs a couple of thousand dollars for a little more than 125 users, per month."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Manufacturing Company
13%
Financial Services Firm
12%
Government
8%
Computer Software Company
19%
Financial Services Firm
17%
Manufacturing Company
10%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I don't know much about the pricing, however, I think it's cheaper.
What needs improvement with SmartBear TestComplete?
The recording function, when using Python, could be improved, as it does not work well in recording testing.
What needs improvement with Zephyr Enterprise?
We faced some errors while uploading the test cases. The error was not clear. We did not know what the error was.
What is your primary use case for Zephyr Enterprise?
We use the solution for test case management.
 

Also Known As

No data available
SmartBear Zephyr
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about SmartBear TestComplete vs. Zephyr Enterprise and other solutions. Updated: July 2020.
830,726 professionals have used our research since 2012.