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SmartBear TestComplete vs Zephyr Enterprise comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (7th), Regression Testing Tools (5th), Test Automation Tools (6th)
Zephyr Enterprise
Average Rating
7.6
Reviews Sentiment
5.6
Number of Reviews
9
Ranking in other categories
Test Management Tools (7th)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 6.0%, up 5.9% compared to last year.
Zephyr Enterprise, on the other hand, focuses on Test Management Tools, holds 5.2% mindshare, down 7.8% since last year.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete6.0%
Tricentis Tosca11.4%
OpenText Functional Testing6.8%
Other75.8%
Test Automation Tools
Test Management Tools Mindshare Distribution
ProductMindshare (%)
Zephyr Enterprise5.2%
OpenText Application Quality Management9.4%
TestRail6.3%
Other79.1%
Test Management Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Integration with tool streamlines test management but needs better exporting options
I use it for test management within Jira This tool boasts an incredibly user-friendly interface that integrates seamlessly with other Jira tools. I particularly appreciate its intuitive features for designing test plans, creating test cases, and executing test cycles. Some areas for improvement,…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I changed because I did not have any solutions as close to the real thing as this."
"TestComplete is much more flexible, light, and easy to use."
"TestComplete is a good product compared to other options that are on the market."
"Complete works perfectly with CUTE."
"In all projects where I participated it helped significantly improve and speed up regression testing, which is usually bottleneck before release."
"Runs in different remote machines. We have multiple versions of the software being tested."
"Regressions and Smoke was done manually in the past, which has been replaced by Automated Testing."
"With TestComplete, we need just eight hours (or even less if we're using multiple machines) for stability and stress testing, whereas manual tests would take 48 hours."
"It has a very intuitive user experience."
"Zephyr Enterprise is a stable solution."
"It has integration with test automation tools."
"It has a very intuitive user experience."
"Now, we are getting consolidated reports in one place, we have all our metrics and repository together, and this is helpful."
"At this moment, it is fulfilling our requirements."
"It has 90% of the basic features you need without having to pay a lot of extra money."
"The solution does its job well."
 

Cons

"I didn't use it very heavily. One issue that I found was that there wasn't a quick way or a button to move Visual Basic scripts to TestComplete. We have a lot of such scripts in our organization, and it would be very useful to have some option to easily move these scripts. It is currently possible to convert these scripts to TestComplete, but it is not easy. I have to write some code, but everything is not available immediately."
"Right now, in terms of recording and scripting the solution is not user-friendly."
"I would like to see improved language support, with Python being my first choice."
"Product ungracefully crashes or hangs sometimes."
"The code editor, though following eclipse-style, is still a work in progress and gives a very poorly formatted code once viewed via other editing tools like Notepad++."
"One notable drawback is the absence of native integration with Git."
"Often crashes with large projects. File check-in takes too much time in TFS."
"The integration tools could be better."
"The solution is not really stable. Sometimes in the past, some pages wouldn't load due to issues."
"Security needs improvement to protect customer information better."
"For JIRA, in comparison to other solutions, such as TestRail, Zephyr is good, but it is not as good as DFS."
"We faced some errors while uploading the test cases."
"Additionally, they could improve the daily reporting. It does generate reports, but they are screen based reports."
"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."
"It's difficult to export the test cases in Zephyr, especially with screenshots or attachments, making sharing test cases not very easy."
"We are looking for advanced support with integration to CI tools. This is something which Zephyr does not have today."
 

Pricing and Cost Advice

"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
"It is approximately $6,000 a year."
"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"Buy modules on demand. If you have a four-person team and they will each automate tests only 25% of the time, it's better to buy a floating licence and share the tool during the work day."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"The solution's pricing is too high."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"SmartBear TestComplete is an expensive tool."
"It costs a couple of thousand dollars for a little more than 125 users, per month."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
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Top Industries

By visitors reading reviews
Manufacturing Company
14%
Financial Services Firm
12%
Computer Software Company
10%
Construction Company
6%
Financial Services Firm
22%
Computer Software Company
8%
University
6%
Construction Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Zephyr Enterprise?
Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.
What advice do you have for others considering Zephyr Enterprise?
I would recommend it mainly for manual testing and test management. Within Zephyrscale, they also have automated testing, however, I would recommend it only for test management. The overall rating ...
 

Also Known As

No data available
SmartBear Zephyr
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about SmartBear TestComplete vs. Zephyr Enterprise and other solutions. Updated: July 2020.
896,298 professionals have used our research since 2012.