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SmartBear TestComplete vs Zephyr Enterprise comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (6th), Regression Testing Tools (5th), Test Automation Tools (5th)
Zephyr Enterprise
Average Rating
7.6
Reviews Sentiment
5.6
Number of Reviews
9
Ranking in other categories
Test Management Tools (7th)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 5.4%, down 5.9% compared to last year.
Zephyr Enterprise, on the other hand, focuses on Test Management Tools, holds 5.0% mindshare, down 6.6% since last year.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.4%
Tricentis Tosca10.5%
OpenText Functional Testing8.2%
Other75.9%
Test Automation Tools
Test Management Tools Mindshare Distribution
ProductMindshare (%)
Zephyr Enterprise5.0%
OpenText Application Quality Management9.8%
TFS5.9%
Other79.3%
Test Management Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Integration with tool streamlines test management but needs better exporting options
I use it for test management within Jira This tool boasts an incredibly user-friendly interface that integrates seamlessly with other Jira tools. I particularly appreciate its intuitive features for designing test plans, creating test cases, and executing test cycles. Some areas for improvement,…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Data driven testing using Microsoft Excel Viewing properties of objects using Object Spy Organizing test runs using the Test Items page of the project editor"
"The solution has a very nice interface."
"Good test coverage through automation and provides unique solutions to most of the automation challenges (e.g. comparison of images)."
"The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts."
"TestComplete is simple, it's a very easy-to-use tool."
"Recording and playback of tests were easier with SmartBear TestComplete...It is a scalable solution."
"Mainly, when we did an evaluation and comparison, TestComplete had two big advantages - Good technology support Relatively low price in comparison to other vendor tools"
"Customer Service: It's good. Technical Support: It's good."
"It's very simple to use, which is beneficial, and it has 90% of the basic features you need without having to pay a lot of extra money."
"At this moment, it is fulfilling our requirements."
"It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."
"Zephyr really improves the testing of the product on many levels - planning, test case creation, automation goals, test reporting, and verification of the testing."
"We use the solution for test case management."
"The solution does its job well."
"Now, we are getting consolidated reports in one place, we have all our metrics and repository together, and this is helpful."
"It has a very intuitive user experience."
 

Cons

"Right now, when you buy the solution, you need to pay for one solution. You receive one set up and you install it and it's just in that one machine. It would be ideal if they could offer one subscription where you can connect to different machines with a group subscription."
"A test case design (schema) module would be nice."
"The licensing costs are a little bit high and should be reduced."
"It is very difficult to have multiple developers when using Name Mapping. You can’t merge all the files and this creates conflicts."
"One notable drawback is the absence of native integration with Git."
"The pricing is the constraint."
"Error handling features in the tool are a little limited."
"The web testing framework of TestComplete is not very helpful for an Automation Engineer; it requires the same effort as Selenium, and in most cases, Selenium proves to be a better testing tool for web-based testing."
"Security needs improvement to protect customer information better."
"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."
"Additionally, they could improve the daily reporting. It does generate reports, but they are screen based reports."
"The only thing I have missed is an easy way to configure showing the latest execution results of all test cases linked in JIRA (story/epic), thus, receiving the state of a feature."
"It's difficult to export the test cases in Zephyr, especially with screenshots or attachments, making sharing test cases not very easy."
"We would like support for the agile and behavior-driven development (BDD) approaches."
"For JIRA, in comparison to other solutions, such as TestRail, Zephyr is good, but it is not as good as DFS."
"Creating better default varieties of reporting would make the product much better and more popular."
 

Pricing and Cost Advice

"It comes with a high cost."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"The pricing is pretty reasonable."
"Our ROI is about $10,000 a year."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"We have a TestComplete 12 license."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"It costs a couple of thousand dollars for a little more than 125 users, per month."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
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Top Industries

By visitors reading reviews
Manufacturing Company
14%
Financial Services Firm
11%
Outsourcing Company
10%
Construction Company
10%
Financial Services Firm
25%
Construction Company
8%
Outsourcing Company
7%
Comms Service Provider
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Zephyr Enterprise?
Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.
What advice do you have for others considering Zephyr Enterprise?
I would recommend it mainly for manual testing and test management. Within Zephyrscale, they also have automated testing, however, I would recommend it only for test management. The overall rating ...
 

Also Known As

No data available
SmartBear Zephyr
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about Tricentis, Worksoft, Katalon Studio and others in Test Automation Tools. Updated: October 2026.
915,533 professionals have used our research since 2012.