No more typing reviews! Try our Samantha, our new voice AI agent.

SmartBear TestComplete vs Zephyr Enterprise comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (8th), Regression Testing Tools (5th), Test Automation Tools (6th)
Zephyr Enterprise
Average Rating
7.6
Reviews Sentiment
5.6
Number of Reviews
9
Ranking in other categories
Test Management Tools (7th)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 6.1%, up 5.9% compared to last year.
Zephyr Enterprise, on the other hand, focuses on Test Management Tools, holds 5.5% mindshare, down 7.6% since last year.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete6.1%
Tricentis Tosca12.0%
OpenText Functional Testing6.3%
Other75.6%
Test Automation Tools
Test Management Tools Mindshare Distribution
ProductMindshare (%)
Zephyr Enterprise5.5%
OpenText Application Quality Management8.4%
Tricentis qTest6.8%
Other79.3%
Test Management Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Integration with tool streamlines test management but needs better exporting options
I use it for test management within Jira This tool boasts an incredibly user-friendly interface that integrates seamlessly with other Jira tools. I particularly appreciate its intuitive features for designing test plans, creating test cases, and executing test cycles. Some areas for improvement,…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"TestComplete has strong reporting capabilities. The reports they generate are really good."
"If a user is testing behavioral actions, then SmartBear is a very good product to go to."
"This application is helping a lot in regression testing."
"This tool is very easy to use and very powerful."
"We were able to run tests on daily promotions of software so all software was tested every night, making any bugs instantly visible the next morning."
"Good test coverage through automation and provides unique solutions to most of the automation challenges (e.g. comparison of images)."
"Test automation with TestComplete significantly (estimated 80%) reduced the regression timeline for a complex AUT with a large number of test cases."
"The solution helps improve the stability of our product; it also decreases the work of our manual quality assurance engineers."
"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."
"It's very simple to use, which is beneficial, and it has 90% of the basic features you need without having to pay a lot of extra money."
"We use the solution for test case management."
"It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."
"It has integration with test automation tools."
"Zephyr really improves the testing of the product on many levels - planning, test case creation, automation goals, test reporting, and verification of the testing."
"It has 90% of the basic features you need without having to pay a lot of extra money."
"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."
 

Cons

"The solution needs to extend the possibilities so that we can test on other operating systems, platforms and publications for Android as well as iOS."
"The solution doesn't have a very flexible pricing model."
"The test object repository needs to be improved. The hierarchy and the way we identify the objects in different applications, irrespective of technology, needs adjustments. The located and test objects are not as flexible compared to other commercial tools."
"Implementation of screen recording during testing (video recording)."
"The way objects are added and used when utilizing descriptive programming could be improved. It is a little unwieldy, compared to UFT."
"What is currently missing from this solution is better support for mobile testing."
"The solution needs Mac OS support. Right now, the solution has only been developed to accommodate Windows OS."
"Error handling features in the tool are a little limited."
"For JIRA, in comparison to other solutions, such as TestRail, Zephyr is good, but it is not as good as DFS."
"We faced some errors while uploading the test cases."
"We are looking for advanced support with integration to CI tools. This is something which Zephyr does not have today."
"We would like support for the agile and behavior-driven development (BDD) approaches."
"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."
"Additionally, they could improve the daily reporting. It does generate reports, but they are screen based reports."
"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."
"Creating better default varieties of reporting would make the product much better and more popular."
 

Pricing and Cost Advice

"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"The product is becoming more and more expensive."
"We have a TestComplete 12 license."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"The option we chose was around $2,000 USD."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"Our ROI is about $10,000 a year."
"The solution's pricing is too high."
"It costs a couple of thousand dollars for a little more than 125 users, per month."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
report
Use our free recommendation engine to learn which Test Automation Tools solutions are best for your needs.
886,576 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
12%
Computer Software Company
10%
Construction Company
6%
Financial Services Firm
22%
Computer Software Company
8%
Comms Service Provider
7%
University
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What needs improvement with Zephyr Enterprise?
Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.
What advice do you have for others considering Zephyr Enterprise?
I would recommend it mainly for manual testing and test management. Within Zephyrscale, they also have automated testing, however, I would recommend it only for test management. The overall rating ...
 

Also Known As

No data available
SmartBear Zephyr
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about SmartBear TestComplete vs. Zephyr Enterprise and other solutions. Updated: July 2020.
886,576 professionals have used our research since 2012.