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SmartBear TestComplete vs Zephyr Enterprise comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (7th), Regression Testing Tools (5th), Test Automation Tools (6th)
Zephyr Enterprise
Average Rating
7.6
Reviews Sentiment
5.6
Number of Reviews
9
Ranking in other categories
Test Management Tools (7th)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 5.7%, down 6.0% compared to last year.
Zephyr Enterprise, on the other hand, focuses on Test Management Tools, holds 5.2% mindshare, down 7.6% since last year.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.7%
Tricentis Tosca10.9%
OpenText Functional Testing7.4%
Other76.0%
Test Automation Tools
Test Management Tools Mindshare Distribution
ProductMindshare (%)
Zephyr Enterprise5.2%
OpenText Application Quality Management9.6%
TestRail6.0%
Other79.2%
Test Management Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Integration with tool streamlines test management but needs better exporting options
I use it for test management within Jira This tool boasts an incredibly user-friendly interface that integrates seamlessly with other Jira tools. I particularly appreciate its intuitive features for designing test plans, creating test cases, and executing test cycles. Some areas for improvement,…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Valuable for us is the ability to identify objects by using Find methods."
"This product is quite mature, able to compete with other products in the market, and I would highly recommend it."
"It's very helpful that, when you have a recording in one application, in one navigator, you can replay every step in different applications."
"If a user is testing behavioral actions, then SmartBear is a very good product to go to."
"TestComplete is a great product."
"I like the cross browser compatibility, as it saves a lot of time re-writing scripts to accommodate different browsers."
"Recording and playback of tests were easier with SmartBear TestComplete...It is a scalable solution."
"The product is stable for what we are currently using it for, and it is sufficient for us."
"It has integration with test automation tools."
"We use the solution for test case management."
"Zephyr Enterprise is a stable solution."
"It has a very intuitive user experience."
"Now, we are getting consolidated reports in one place, we have all our metrics and repository together, and this is helpful."
"At this moment, it is fulfilling our requirements."
"It's very simple to use, which is beneficial, and it has 90% of the basic features you need without having to pay a lot of extra money."
"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."
 

Cons

"There could be API interfaces with this tool."
"The test object repository needs to be improved. The hierarchy and the way we identify the objects in different applications, irrespective of technology, needs adjustments. The located and test objects are not as flexible compared to other commercial tools."
"The initial deployment of TestComplete was difficult, but with the assistance of SmartBear technical support, I was able to get it up and running."
"I pay for support and maintenance; having used the “support” functions through online forums, I can say there is room for improvement."
"They have some benefits which TestComplete doesn't have, but in general TestComplete overcomes them."
"The solution needs Mac OS support. Right now, the solution has only been developed to accommodate Windows OS."
"Headless testing would be a big improvement."
"The learning curve of the solution's user interface is a little high for new users."
"Additionally, they could improve the daily reporting. It does generate reports, but they are screen based reports."
"The solution is not really stable. Sometimes in the past, some pages wouldn't load due to issues."
"We are looking for advanced support with integration to CI tools. This is something which Zephyr does not have today."
"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."
"We would like support for the agile and behavior-driven development (BDD) approaches."
"The only thing I have missed is an easy way to configure showing the latest execution results of all test cases linked in JIRA (story/epic), thus, receiving the state of a feature."
"We faced some errors while uploading the test cases."
"For JIRA, in comparison to other solutions, such as TestRail, Zephyr is good, but it is not as good as DFS."
 

Pricing and Cost Advice

"The pricing is pretty reasonable."
"Buy modules on demand. If you have a four-person team and they will each automate tests only 25% of the time, it's better to buy a floating licence and share the tool during the work day."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"The pricing is a little above average — it could be lower."
"The solution's pricing is too high."
"The price is less, compared to other products, such as QTP."
"It costs a couple of thousand dollars for a little more than 125 users, per month."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
11%
Construction Company
10%
Computer Software Company
8%
Financial Services Firm
23%
Construction Company
8%
Computer Software Company
6%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Zephyr Enterprise?
Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.
What advice do you have for others considering Zephyr Enterprise?
I would recommend it mainly for manual testing and test management. Within Zephyrscale, they also have automated testing, however, I would recommend it only for test management. The overall rating ...
 

Also Known As

No data available
SmartBear Zephyr
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about Tricentis, Katalon Studio, Worksoft and others in Test Automation Tools. Updated: June 2026.
903,933 professionals have used our research since 2012.