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SmartBear TestComplete vs Zephyr Enterprise comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (8th), Regression Testing Tools (5th), Test Automation Tools (6th)
Zephyr Enterprise
Average Rating
7.6
Reviews Sentiment
5.6
Number of Reviews
9
Ranking in other categories
Test Management Tools (7th)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 6.1%, up 5.9% compared to last year.
Zephyr Enterprise, on the other hand, focuses on Test Management Tools, holds 5.5% mindshare, down 7.6% since last year.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete6.1%
Tricentis Tosca12.0%
OpenText Functional Testing6.3%
Other75.6%
Test Automation Tools
Test Management Tools Mindshare Distribution
ProductMindshare (%)
Zephyr Enterprise5.5%
OpenText Application Quality Management8.4%
Tricentis qTest6.8%
Other79.3%
Test Management Tools
 

Featured Reviews

George Mahlangu - PeerSpot reviewer
Automation Tester at Telesure Investment Holdings (TIH)
Record and playback functionality makes it easier to script and create automated tests
Headless testing would be a big improvement. For example, when we run our regression suite, we need to start a virtual machine and run the tests interactively. There isn't a way to run the tests headlessly without logging into the virtual machine. That's the one feature I think would really take TestComplete to the next level. Another feature that would be a valuable addition is that instead of generating MHT files when you enter an incident in Azure DevOps, they should have a way to generate something like an HTML file. MHT files are an outdated technology that requires Internet Explorer to open. With current technologies and Microsoft's updates to Edge, you can end up with MHT files that you can't open. That's a feature they could improve upon. Each tool has its own way of generating reports. Maybe if you go open source with something like the Allure Report and add an Allure Report extension to Azure DevOps, that would provide clearer and nicer reports. I know TestComplete has its own way of implementing alerts, but the issue is that you don't see the screenshots in Allure report when you use it.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Integration with tool streamlines test management but needs better exporting options
I use it for test management within Jira This tool boasts an incredibly user-friendly interface that integrates seamlessly with other Jira tools. I particularly appreciate its intuitive features for designing test plans, creating test cases, and executing test cycles. Some areas for improvement,…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In all projects where I participated it helped significantly improve and speed up regression testing, which is usually bottleneck before release."
"Using TestComplete I was able to immediately (after installation) begin coding regression tests for available functionality."
"It's very helpful that, when you have a recording in one application, in one navigator, you can replay every step in different applications."
"I changed because I did not have any solutions as close to the real thing as this."
"The solution has saved a lot of human resources by running full regression tests prior to each release, and over the years many major bugs have been detected by the tool, saving us the big expense of fixing problems after a release."
"Object spy and object recognition are working very well, giving us a lot of possibilities."
"You can record your actions and play them back later."
"The solution helps improve the stability of our product. It also decreases the work of our manual quality assurance engineers."
"It has 90% of the basic features you need without having to pay a lot of extra money."
"At this moment, it is fulfilling our requirements."
"The solution does its job well."
"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."
"Zephyr really improves the testing of the product on many levels - planning, test case creation, automation goals, test reporting, and verification of the testing."
"Now, we are getting consolidated reports in one place, we have all our metrics and repository together, and this is helpful."
"It has integration with test automation tools."
"Zephyr Enterprise is a stable solution."
 

Cons

"Right now, the product only supports Windows."
"I have used it for Web Application automation and sometimes find difficulties while recognizing dynamically-generated runtime object."
"If that engine could better identify more XPaths automatically and make the process more flexible, that would be better."
"The artificial intelligence needs to be improved."
"If that engine could better identify more XPaths automatically and make the process more flexible, that would be better."
"Sometimes the app crashes during test execution based on the amount of code that is running."
"Right now, the product only supports Windows."
"I would like to see improved language support, with Python being my first choice."
"Additionally, they could improve the daily reporting. It does generate reports, but they are screen based reports."
"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."
"We have a lot of automation for our products, and we require a utility for its integration with automation. Currently, we have to write this utility ourselves. It would be great if they can provide such a utility."
"We faced some errors while uploading the test cases."
"We are looking for advanced support with integration to CI tools. This is something which Zephyr does not have today."
"The solution is not really stable. Sometimes in the past, some pages wouldn't load due to issues."
"Zephyr Enterprise needs to redesign the reporting."
"We would like support for the agile and behavior-driven development (BDD) approaches."
 

Pricing and Cost Advice

"The solution's pricing is too high."
"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"The licensing costs are in the range of $1,000 to $3,000."
"SmartBear TestComplete is an expensive tool."
"The price of SmartBear TestComplete could be less. The main challenge is when it comes to node-locked. They should use a subscription model, such as a monthly-based subscription or, a quarterly-based subscription. Their floating license is very expensive, and this high price should be reduced or provide, at a minimum, a subscription model."
"Buy modules on demand. If you have a four-person team and they will each automate tests only 25% of the time, it's better to buy a floating licence and share the tool during the work day."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"It is approximately $6,000 a year."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
"It costs a couple of thousand dollars for a little more than 125 users, per month."
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
13%
Computer Software Company
10%
Construction Company
6%
Financial Services Firm
22%
Computer Software Company
8%
University
6%
Construction Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What needs improvement with Zephyr Enterprise?
Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.
What advice do you have for others considering Zephyr Enterprise?
I would recommend it mainly for manual testing and test management. Within Zephyrscale, they also have automated testing, however, I would recommend it only for test management. The overall rating ...
 

Also Known As

No data available
SmartBear Zephyr
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about SmartBear TestComplete vs. Zephyr Enterprise and other solutions. Updated: July 2020.
886,858 professionals have used our research since 2012.