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SmartBear TestComplete vs Zephyr Enterprise comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (8th), Regression Testing Tools (5th), Test Automation Tools (7th)
Zephyr Enterprise
Average Rating
7.6
Reviews Sentiment
5.6
Number of Reviews
9
Ranking in other categories
Test Management Tools (7th)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 5.8%, down 6.1% compared to last year.
Zephyr Enterprise, on the other hand, focuses on Test Management Tools, holds 5.6% mindshare, down 8.5% since last year.
Test Automation Tools Market Share Distribution
ProductMarket Share (%)
SmartBear TestComplete5.8%
Tricentis Tosca15.3%
OpenText Functional Testing7.1%
Other71.8%
Test Automation Tools
Test Management Tools Market Share Distribution
ProductMarket Share (%)
Zephyr Enterprise5.6%
OpenText Application Quality Management9.0%
Tricentis qTest8.7%
Other76.7%
Test Management Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Integration with tool streamlines test management but needs better exporting options
I use it for test management within Jira This tool boasts an incredibly user-friendly interface that integrates seamlessly with other Jira tools. I particularly appreciate its intuitive features for designing test plans, creating test cases, and executing test cycles. Some areas for improvement,…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are the desktop and mobile modules."
"The integration with various tools is important."
"The most valuable feature is the integration with Azure DevOps."
"TestComplete has strong reporting capabilities. The reports they generate are really good."
"The solution is great as a record and playback tool. It also has valuable regression testing."
"SmartBear TestComplete performs some self-healing and has a feature called OCR (optical character recognition)."
"It is a strong automation tool for desktop, browser, and API testing."
"The solution helps improve the stability of our product. It also decreases the work of our manual quality assurance engineers."
"Zephyr Enterprise is a stable solution."
"We use the solution for test case management."
"It has integration with test automation tools."
"It has a very intuitive user experience."
"It has 90% of the basic features you need without having to pay a lot of extra money."
"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."
"The solution does its job well."
"It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."
 

Cons

"Headless testing would be a big improvement."
"I didn't use it very heavily. One issue that I found was that there wasn't a quick way or a button to move Visual Basic scripts to TestComplete. We have a lot of such scripts in our organization, and it would be very useful to have some option to easily move these scripts. It is currently possible to convert these scripts to TestComplete, but it is not easy. I have to write some code, but everything is not available immediately."
"Right now, when you buy the solution, you need to pay for one solution. You receive one set up and you install it and it's just in that one machine. It would be ideal if they could offer one subscription where you can connect to different machines with a group subscription."
"Occasionally, image comparison results in failures, possibly due to issues with resolution or font size on the server side, which can be challenging to identify."
"During the distribution of our regression test cases, the control IDs are not always recognized correctly."
"Name Mapping feature should be clearer. Whenever I use it, I do not really know what will work and what will not work."
"Increased performance with less memory and CPU usage."
"TestComplete gives support to do requests to a SOAP web service but has no support to do HTTP requests on Restful services."
"Security needs improvement to protect customer information better."
"It's difficult to export the test cases in Zephyr, especially with screenshots or attachments, making sharing test cases not very easy."
"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."
"The solution is not really stable. Sometimes in the past, some pages wouldn't load due to issues."
"Creating better default varieties of reporting would make the product much better and more popular."
"We faced some errors while uploading the test cases."
"Zephyr Enterprise needs to redesign the reporting."
"We would like support for the agile and behavior-driven development (BDD) approaches."
 

Pricing and Cost Advice

"The licensing costs are in the range of $1,000 to $3,000."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"SmartBear TestComplete is an expensive tool."
"It is approximately $6,000 a year."
"We have a TestComplete 12 license."
"Our ROI is about $10,000 a year."
"Buy modules on demand. If you have a four-person team and they will each automate tests only 25% of the time, it's better to buy a floating licence and share the tool during the work day."
"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
"It costs a couple of thousand dollars for a little more than 125 users, per month."
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Top Industries

By visitors reading reviews
Manufacturing Company
15%
Computer Software Company
15%
Financial Services Firm
12%
Government
5%
Financial Services Firm
23%
Computer Software Company
9%
Manufacturing Company
7%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise20
Large Enterprise32
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What needs improvement with Zephyr Enterprise?
Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.
 

Also Known As

No data available
SmartBear Zephyr
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about SmartBear TestComplete vs. Zephyr Enterprise and other solutions. Updated: July 2020.
881,036 professionals have used our research since 2012.