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SmartBear TestComplete vs Zephyr Enterprise comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (7th), Regression Testing Tools (5th), Test Automation Tools (6th)
Zephyr Enterprise
Average Rating
7.6
Reviews Sentiment
5.6
Number of Reviews
9
Ranking in other categories
Test Management Tools (7th)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 6.0%, up 5.9% compared to last year.
Zephyr Enterprise, on the other hand, focuses on Test Management Tools, holds 5.2% mindshare, down 7.8% since last year.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete6.0%
Tricentis Tosca11.4%
OpenText Functional Testing6.8%
Other75.8%
Test Automation Tools
Test Management Tools Mindshare Distribution
ProductMindshare (%)
Zephyr Enterprise5.2%
OpenText Application Quality Management9.4%
TestRail6.3%
Other79.1%
Test Management Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Integration with tool streamlines test management but needs better exporting options
I use it for test management within Jira This tool boasts an incredibly user-friendly interface that integrates seamlessly with other Jira tools. I particularly appreciate its intuitive features for designing test plans, creating test cases, and executing test cycles. Some areas for improvement,…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Test items, project variables helps in managing automation suite and scheduling execution."
"It works very fine. It is fast on almost any machine, and it is also very well organized. I like its object mapping and its capability to find and interact with almost everything that exists on Windows."
"When compared to other tools, it is very simple."
"After TestComplete, we have been able to reduce that time to less than one week."
"The solution helps improve the stability of our product. It also decreases the work of our manual quality assurance engineers."
"I tell people it is cheaper than ALM with the same features and better UI."
"It is value for money, and different licensing options are available."
"SmartBear TestComplete performs some self-healing and has a feature called OCR (optical character recognition)."
"It's very simple to use, which is beneficial, and it has 90% of the basic features you need without having to pay a lot of extra money."
"We use the solution for test case management."
"It has a very intuitive user experience."
"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."
"It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."
"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."
"Zephyr Enterprise is a stable solution."
"It has 90% of the basic features you need without having to pay a lot of extra money."
 

Cons

"I pay for support and maintenance; having used the “support” functions through online forums, I can say there is room for improvement."
"To bring it up to a 10, I would be looking for the addition of some key functional API testing."
"One notable drawback is the absence of native integration with Git."
"There is a problem with usability because the speed decreases, which could be an issue with scalability because of too many hits on the site."
"The pricing is the constraint."
"The solution needs Mac OS support. Right now, the solution has only been developed to accommodate Windows OS."
"The solution needs to extend the possibilities so that we can test on other operating systems, platforms and publications for Android as well as iOS."
"The solution needs Mac OS support."
"The solution is not really stable. Sometimes in the past, some pages wouldn't load due to issues."
"Creating better default varieties of reporting would make the product much better and more popular."
"We are looking for advanced support with integration to CI tools. This is something which Zephyr does not have today."
"Zephyr Enterprise needs to redesign the reporting."
"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."
"For JIRA, in comparison to other solutions, such as TestRail, Zephyr is good, but it is not as good as DFS."
"Security needs improvement to protect customer information better."
"Additionally, they could improve the daily reporting. It does generate reports, but they are screen based reports."
 

Pricing and Cost Advice

"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"SmartBear TestComplete is an expensive tool."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"The pricing is a little above average — it could be lower."
"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
"The price of SmartBear TestComplete could be less. The main challenge is when it comes to node-locked. They should use a subscription model, such as a monthly-based subscription or, a quarterly-based subscription. Their floating license is very expensive, and this high price should be reduced or provide, at a minimum, a subscription model."
"Buy modules on demand. If you have a four-person team and they will each automate tests only 25% of the time, it's better to buy a floating licence and share the tool during the work day."
"It costs a couple of thousand dollars for a little more than 125 users, per month."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
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Top Industries

By visitors reading reviews
Manufacturing Company
14%
Financial Services Firm
11%
Computer Software Company
10%
Construction Company
6%
Financial Services Firm
22%
Computer Software Company
8%
University
6%
Construction Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Zephyr Enterprise?
Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.
What advice do you have for others considering Zephyr Enterprise?
I would recommend it mainly for manual testing and test management. Within Zephyrscale, they also have automated testing, however, I would recommend it only for test management. The overall rating ...
 

Also Known As

No data available
SmartBear Zephyr
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about SmartBear TestComplete vs. Zephyr Enterprise and other solutions. Updated: July 2020.
896,510 professionals have used our research since 2012.