No more typing reviews! Try our Samantha, our new voice AI agent.

SmartBear TestComplete vs Zephyr Enterprise comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (7th), Regression Testing Tools (5th), Test Automation Tools (6th)
Zephyr Enterprise
Average Rating
7.6
Reviews Sentiment
5.6
Number of Reviews
9
Ranking in other categories
Test Management Tools (7th)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 5.7%, down 6.0% compared to last year.
Zephyr Enterprise, on the other hand, focuses on Test Management Tools, holds 5.2% mindshare, down 7.6% since last year.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.7%
Tricentis Tosca10.9%
OpenText Functional Testing7.4%
Other76.0%
Test Automation Tools
Test Management Tools Mindshare Distribution
ProductMindshare (%)
Zephyr Enterprise5.2%
OpenText Application Quality Management9.6%
TestRail6.0%
Other79.2%
Test Management Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Integration with tool streamlines test management but needs better exporting options
I use it for test management within Jira This tool boasts an incredibly user-friendly interface that integrates seamlessly with other Jira tools. I particularly appreciate its intuitive features for designing test plans, creating test cases, and executing test cycles. Some areas for improvement,…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of SmartBear TestComplete for me is the image comparison functionality; it quickly detects any changes in the UI."
"The most valuable feature of this solution is regression testing tools."
"TestComplete replaced QTP as the preferred choice of tool for the organization; it is much faster, works better across technologies (especially Flex-based UI), and is better compatible with newer technologies directly out of the box."
"This has allowed us to make significant product changes, new server deployments, and hosting changes with high confidence."
"Recording and playback of tests were easier with SmartBear TestComplete...It is a scalable solution."
"Object Browser is the most powerful feature."
"The solution is great as a record and playback tool, and it also has valuable regression testing."
"The most valuable features of the SmartBear TestComplete are self-healing, they reduce the maintenance required."
"Zephyr really improves the testing of the product on many levels - planning, test case creation, automation goals, test reporting, and verification of the testing."
"We use the solution for test case management."
"At this moment, it is fulfilling our requirements."
"Now, we are getting consolidated reports in one place, we have all our metrics and repository together, and this is helpful."
"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."
"Zephyr Enterprise is a stable solution."
"The solution does its job well."
"It has a very intuitive user experience."
 

Cons

"The code editor, though following eclipse-style, is still a work in progress and gives a very poorly formatted code once viewed via other editing tools like Notepad++."
"Customer Service can be slow to respond to electronic forms of communication and they do not have a way for a customer to speak directly to customer support."
"This tool is also very expensive compared to the similar tools in the market. Price needs to be affordable."
"This solution could be improved by making it easier to visualize where there is a failure without having to look at it in detail."
"In SmartBear TestComplete the integration with Jenkins could be easier. Additionally, some of the controls could have better customization options. For example, if a grid is used and it contains multiple controls within it, it can be a checkbox, radio button, or any kind of control, the way the Object Spy is operating currently there is a lot of room for improvement."
"Product is not stable enough and it crashes often."
"The solution doesn't have a very flexible pricing model."
"The artificial intelligence needs to be improved."
"Additionally, they could improve the daily reporting. It does generate reports, but they are screen based reports."
"We are looking for advanced support with integration to CI tools. This is something which Zephyr does not have today."
"Creating better default varieties of reporting would make the product much better and more popular."
"Zephyr Enterprise needs to redesign the reporting."
"It's difficult to export the test cases in Zephyr, especially with screenshots or attachments, making sharing test cases not very easy."
"We faced some errors while uploading the test cases."
"Security needs improvement to protect customer information better."
"We would like support for the agile and behavior-driven development (BDD) approaches."
 

Pricing and Cost Advice

"The pricing is a little above average — it could be lower."
"The price of SmartBear TestComplete could be less. The main challenge is when it comes to node-locked. They should use a subscription model, such as a monthly-based subscription or, a quarterly-based subscription. Their floating license is very expensive, and this high price should be reduced or provide, at a minimum, a subscription model."
"It comes with a high cost."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"The product is becoming more and more expensive."
"We have a TestComplete 12 license."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
"It costs a couple of thousand dollars for a little more than 125 users, per month."
report
Use our free recommendation engine to learn which Test Automation Tools solutions are best for your needs.
903,257 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
11%
Construction Company
10%
Computer Software Company
8%
Financial Services Firm
23%
Construction Company
8%
Computer Software Company
6%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Zephyr Enterprise?
Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.
What advice do you have for others considering Zephyr Enterprise?
I would recommend it mainly for manual testing and test management. Within Zephyrscale, they also have automated testing, however, I would recommend it only for test management. The overall rating ...
 

Also Known As

No data available
SmartBear Zephyr
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about Tricentis, Katalon Studio, Worksoft and others in Test Automation Tools. Updated: June 2026.
903,257 professionals have used our research since 2012.