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SmartBear TestComplete vs Zephyr Enterprise comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (8th), Regression Testing Tools (5th), Test Automation Tools (7th)
Zephyr Enterprise
Average Rating
7.6
Reviews Sentiment
5.6
Number of Reviews
9
Ranking in other categories
Test Management Tools (7th)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 5.8%, down 6.1% compared to last year.
Zephyr Enterprise, on the other hand, focuses on Test Management Tools, holds 5.6% mindshare, down 8.5% since last year.
Test Automation Tools Market Share Distribution
ProductMarket Share (%)
SmartBear TestComplete5.8%
Tricentis Tosca15.3%
OpenText Functional Testing7.1%
Other71.8%
Test Automation Tools
Test Management Tools Market Share Distribution
ProductMarket Share (%)
Zephyr Enterprise5.6%
OpenText Application Quality Management9.0%
Tricentis qTest8.7%
Other76.7%
Test Management Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Integration with tool streamlines test management but needs better exporting options
I use it for test management within Jira This tool boasts an incredibly user-friendly interface that integrates seamlessly with other Jira tools. I particularly appreciate its intuitive features for designing test plans, creating test cases, and executing test cycles. Some areas for improvement,…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are the desktop and mobile modules."
"The ability to run a whole suite of tests automatically (which we did overnight)."
"It works very fine. It is fast on almost any machine, and it is also very well organized. I like its object mapping and its capability to find and interact with almost everything that exists on Windows."
"In TestComplete, I saw a conformed package of a tool that kept everybody in consistency. The team was able to regenerate further tests without having to manipulate more code because the record feature is great."
"Selenium integration."
"This company offers end-to-end capabilities for test suite creation and execution. One feature that I particularly appreciate is the tagging system. Tags are highly valuable, as they allow you to assign tags to your test cases. When there's an impact in a specific area, you can search for and run all test cases associated with that tag. I find this functionality very useful."
"SmartBear TestComplete performs some self-healing and has a feature called OCR (optical character recognition)."
"The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts."
"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."
"Zephyr Enterprise is a stable solution."
"It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."
"It has integration with test automation tools."
"It has 90% of the basic features you need without having to pay a lot of extra money."
"It has a very intuitive user experience."
"We use the solution for test case management."
"It has a very intuitive user experience."
 

Cons

"The way objects are added and used when utilizing descriptive programming could be improved. It is a little unwieldy, compared to UFT."
"What is currently missing from this solution is better support for mobile testing."
"In SmartBear TestComplete the integration with Jenkins could be easier. Additionally, some of the controls could have better customization options. For example, if a grid is used and it contains multiple controls within it, it can be a checkbox, radio button, or any kind of control, the way the Object Spy is operating currently there is a lot of room for improvement."
"Stability issues occurred only when connecting to the SourceSafe. Sometimes, after getting the latest version, the tool hangs and it should be reopened in order to recover."
"It is very hard to read the test log generated by TestComplete Executor if the log file is very big. TestComplete Executor is a small tool for just running the TestComplete test framework (not for developing)."
"Name Mapping feature should be clearer. Whenever I use it, I do not really know what will work and what will not work."
"Increased performance with less memory and CPU usage."
"The integration tools could be better."
"Creating better default varieties of reporting would make the product much better and more popular."
"Zephyr Enterprise needs to redesign the reporting."
"We would like support for the agile and behavior-driven development (BDD) approaches."
"The solution is not really stable. Sometimes in the past, some pages wouldn't load due to issues."
"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."
"It's difficult to export the test cases in Zephyr, especially with screenshots or attachments, making sharing test cases not very easy."
"We have a lot of automation for our products, and we require a utility for its integration with automation. Currently, we have to write this utility ourselves. It would be great if they can provide such a utility."
"We faced some errors while uploading the test cases."
 

Pricing and Cost Advice

"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"The product is becoming more and more expensive."
"It comes with a high cost."
"We have a TestComplete 12 license."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"The pricing is a little above average — it could be lower."
"It costs a couple of thousand dollars for a little more than 125 users, per month."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
15%
Financial Services Firm
12%
Government
6%
Financial Services Firm
24%
Computer Software Company
9%
Comms Service Provider
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise20
Large Enterprise32
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What needs improvement with Zephyr Enterprise?
Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.
 

Also Known As

No data available
SmartBear Zephyr
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about SmartBear TestComplete vs. Zephyr Enterprise and other solutions. Updated: July 2020.
880,844 professionals have used our research since 2012.