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SmartBear TestComplete vs Zephyr Enterprise comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (8th), Regression Testing Tools (5th), Test Automation Tools (6th)
Zephyr Enterprise
Average Rating
7.6
Reviews Sentiment
5.6
Number of Reviews
9
Ranking in other categories
Test Management Tools (7th)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 5.8%, down 5.9% compared to last year.
Zephyr Enterprise, on the other hand, focuses on Test Management Tools, holds 5.1% mindshare, down 7.6% since last year.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.8%
Tricentis Tosca11.0%
OpenText Functional Testing7.0%
Other76.2%
Test Automation Tools
Test Management Tools Mindshare Distribution
ProductMindshare (%)
Zephyr Enterprise5.1%
OpenText Application Quality Management9.4%
TestRail5.9%
Other79.6%
Test Management Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Integration with tool streamlines test management but needs better exporting options
I use it for test management within Jira This tool boasts an incredibly user-friendly interface that integrates seamlessly with other Jira tools. I particularly appreciate its intuitive features for designing test plans, creating test cases, and executing test cycles. Some areas for improvement,…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This application is helping a lot in regression testing."
"It's a really good product with minimal issues."
"Object spy and object recognition are working very well, giving us a lot of possibilities."
"Good test coverage through automation and provides unique solutions to most of the automation challenges (e.g. comparison of images)."
"This has allowed us to make significant product changes, new server deployments, and hosting changes with high confidence."
"The automation has improved over time, allowing it to integrate with other external tools for defect tracking."
"The solution's most valuable aspect is how easy it is to create tests."
"The reporting is ready to use and doesn't require any setup."
"Now, we are getting consolidated reports in one place, we have all our metrics and repository together, and this is helpful."
"It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."
"At this moment, it is fulfilling our requirements."
"Zephyr Enterprise is a stable solution."
"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."
"The solution does its job well."
"Zephyr really improves the testing of the product on many levels - planning, test case creation, automation goals, test reporting, and verification of the testing."
"We use the solution for test case management."
 

Cons

"It seems to crash once every two to three months."
"The artificial intelligence needs to be improved."
"A test case design (schema) module would be nice."
"The pricing is the constraint."
"Error handling features in the tool are a little limited."
"A major part of the product that needs improvement is the licenser."
"Stability issues occurred only when connecting to the SourceSafe. Sometimes, after getting the latest version, the tool hangs and it should be reopened in order to recover."
"More APIs could be added."
"The solution is not really stable. Sometimes in the past, some pages wouldn't load due to issues."
"For JIRA, in comparison to other solutions, such as TestRail, Zephyr is good, but it is not as good as DFS."
"Zephyr Enterprise needs to redesign the reporting."
"Additionally, they could improve the daily reporting. It does generate reports, but they are screen based reports."
"The only thing I have missed is an easy way to configure showing the latest execution results of all test cases linked in JIRA (story/epic), thus, receiving the state of a feature."
"Security needs improvement to protect customer information better."
"We faced some errors while uploading the test cases."
"We are looking for advanced support with integration to CI tools. This is something which Zephyr does not have today."
 

Pricing and Cost Advice

"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"SmartBear TestComplete is an expensive tool."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"The pricing is pretty reasonable."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"The pricing is a little above average — it could be lower."
"The licensing costs are in the range of $1,000 to $3,000."
"The solution's pricing is too high."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
"It costs a couple of thousand dollars for a little more than 125 users, per month."
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Top Industries

By visitors reading reviews
Manufacturing Company
14%
Financial Services Firm
11%
Construction Company
9%
Computer Software Company
8%
Financial Services Firm
23%
Computer Software Company
7%
University
6%
Construction Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Zephyr Enterprise?
Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.
What advice do you have for others considering Zephyr Enterprise?
I would recommend it mainly for manual testing and test management. Within Zephyrscale, they also have automated testing, however, I would recommend it only for test management. The overall rating ...
 

Also Known As

No data available
SmartBear Zephyr
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about Tricentis, Katalon Studio, Worksoft and others in Test Automation Tools. Updated: May 2026.
899,324 professionals have used our research since 2012.