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SmartBear TestComplete vs Zephyr Enterprise comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (8th), Regression Testing Tools (5th), Test Automation Tools (6th)
Zephyr Enterprise
Average Rating
7.6
Reviews Sentiment
5.6
Number of Reviews
9
Ranking in other categories
Test Management Tools (7th)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 6.1%, up 5.9% compared to last year.
Zephyr Enterprise, on the other hand, focuses on Test Management Tools, holds 5.5% mindshare, down 7.6% since last year.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete6.1%
Tricentis Tosca12.0%
OpenText Functional Testing6.3%
Other75.6%
Test Automation Tools
Test Management Tools Mindshare Distribution
ProductMindshare (%)
Zephyr Enterprise5.5%
OpenText Application Quality Management8.4%
Tricentis qTest6.8%
Other79.3%
Test Management Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Integration with tool streamlines test management but needs better exporting options
I use it for test management within Jira This tool boasts an incredibly user-friendly interface that integrates seamlessly with other Jira tools. I particularly appreciate its intuitive features for designing test plans, creating test cases, and executing test cycles. Some areas for improvement,…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We already have the UI smoke test and have integrated to our build system, which runs each day for multiple versions of the product and saves us a lot of time."
"Runs in different remote machines. We have multiple versions of the software being tested."
"The product has many features."
"Technical support is excellent, and if you reach out to them, they will get back to you within 24 hours."
"Test automation with TestComplete significantly (estimated 80%) reduced the regression timeline for a complex AUT with a large number of test cases."
"The database checkpoints detect problems which are difficult for a human resource to find."
"Valuable for us is the ability to identify objects by using Find methods."
"The solution has saved a lot of human resources by running full regression tests prior to each release, and over the years many major bugs have been detected by the tool, saving us the big expense of fixing problems after a release."
"It has a very intuitive user experience."
"We use the solution for test case management."
"It's very simple to use, which is beneficial, and it has 90% of the basic features you need without having to pay a lot of extra money."
"Zephyr Enterprise is a stable solution."
"It has 90% of the basic features you need without having to pay a lot of extra money."
"It has many features, but the main things that we need are the test cycles and integration with automation because we have automation for the web and mobile applications. We use it for test case management to run the test cases and get the results. At this moment, it is fulfilling our requirements. We are able to get the test execution report and the test pass and fail report. This summary is delivered to our management."
"It has a very intuitive user experience."
"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."
 

Cons

"Some of the objects/parent objects are dynamically created in the web page. During the test, TestComplete will have problem to identify these kind of objects."
"They have some benefits which TestComplete doesn't have, but in general TestComplete overcomes them."
"The level of technical support leaves a lot to be desired."
"It is very hard to read the test log generated by TestComplete Executor if the log file is very big. TestComplete Executor is a small tool for just running the TestComplete test framework (not for developing)."
"The test object repository needs to be improved. The hierarchy and the way we identify the objects in different applications, irrespective of technology, needs adjustments. The located and test objects are not as flexible compared to other commercial tools."
"In SmartBear TestComplete the integration with Jenkins could be easier. Additionally, some of the controls could have better customization options. For example, if a grid is used and it contains multiple controls within it, it can be a checkbox, radio button, or any kind of control, the way the Object Spy is operating currently there is a lot of room for improvement."
"It is expensive, and it is difficult to acquire living in Brazil. They should facilitate this."
"What is currently missing from this solution is better support for mobile testing."
"We faced some errors while uploading the test cases."
"The only thing I have missed is an easy way to configure showing the latest execution results of all test cases linked in JIRA (story/epic), thus, receiving the state of a feature."
"Creating better default varieties of reporting would make the product much better and more popular."
"We would like support for the agile and behavior-driven development (BDD) approaches."
"We have a lot of automation for our products, and we require a utility for its integration with automation. Currently, we have to write this utility ourselves. It would be great if they can provide such a utility."
"For JIRA, in comparison to other solutions, such as TestRail, Zephyr is good, but it is not as good as DFS."
"Security needs improvement to protect customer information better."
"Zephyr Enterprise needs to redesign the reporting."
 

Pricing and Cost Advice

"The price of SmartBear TestComplete could be less. The main challenge is when it comes to node-locked. They should use a subscription model, such as a monthly-based subscription or, a quarterly-based subscription. Their floating license is very expensive, and this high price should be reduced or provide, at a minimum, a subscription model."
"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"Our ROI is about $10,000 a year."
"It is approximately $6,000 a year."
"The licensing costs are in the range of $1,000 to $3,000."
"SmartBear TestComplete is an expensive tool."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"It costs a couple of thousand dollars for a little more than 125 users, per month."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
13%
Computer Software Company
10%
Construction Company
6%
Financial Services Firm
22%
Computer Software Company
9%
University
6%
Construction Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What needs improvement with Zephyr Enterprise?
Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.
What advice do you have for others considering Zephyr Enterprise?
I would recommend it mainly for manual testing and test management. Within Zephyrscale, they also have automated testing, however, I would recommend it only for test management. The overall rating ...
 

Also Known As

No data available
SmartBear Zephyr
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about SmartBear TestComplete vs. Zephyr Enterprise and other solutions. Updated: July 2020.
892,287 professionals have used our research since 2012.