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SmartBear TestComplete vs Zephyr Enterprise comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (7th), Regression Testing Tools (5th), Test Automation Tools (6th)
Zephyr Enterprise
Average Rating
7.6
Reviews Sentiment
5.6
Number of Reviews
9
Ranking in other categories
Test Management Tools (7th)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 5.3%, down 5.9% compared to last year.
Zephyr Enterprise, on the other hand, focuses on Test Management Tools, holds 5.0% mindshare, down 7.1% since last year.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.3%
Tricentis Tosca10.5%
OpenText Functional Testing7.8%
Other76.4%
Test Automation Tools
Test Management Tools Mindshare Distribution
ProductMindshare (%)
Zephyr Enterprise5.0%
OpenText Application Quality Management9.6%
TestRail5.7%
Other79.7%
Test Management Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
JM
Director - Quality Engineering at a financial services firm with 501-1,000 employees
Integration with tool streamlines test management but needs better exporting options
I use it for test management within Jira This tool boasts an incredibly user-friendly interface that integrates seamlessly with other Jira tools. I particularly appreciate its intuitive features for designing test plans, creating test cases, and executing test cycles. Some areas for improvement,…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It works very fine. It is fast on almost any machine, and it is also very well organized. I like its object mapping and its capability to find and interact with almost everything that exists on Windows."
"The most valuable features of the SmartBear TestComplete are self-healing, they reduce the maintenance required."
"The product is stable for what we are currently using it for, and it is sufficient for us."
"Data driven testing using Microsoft Excel Viewing properties of objects using Object Spy Organizing test runs using the Test Items page of the project editor"
"TestComplete fits almost almost perfectly with a large amount of stacks, such as Delphi, C#, Java and web applications, making it an amazing feature for companies that want to automate UI tests on each application built in-house."
"I like the cross browser compatibility, as it saves a lot of time re-writing scripts to accommodate different browsers."
"TestComplete is simple, it's a very easy-to-use tool."
"TestComplete is a great product."
"At this moment, it is fulfilling our requirements."
"We use the solution for test case management."
"If anyone is looking for a good, lightweight, flexible and agile test management product, I think they would do very well with Zephyr Enterprise."
"It has integration with test automation tools."
"It's very simple to use, which is beneficial, and it has 90% of the basic features you need without having to pay a lot of extra money."
"It has a very intuitive user experience."
"Zephyr Enterprise is a stable solution."
"Now, we are getting consolidated reports in one place, we have all our metrics and repository together, and this is helpful."
 

Cons

"Increased performance with less memory and CPU usage."
"Unfortunately, TestExecute does not enable us to select the Tests that has to be executed."
"I pay for support and maintenance; having used the “support” functions through online forums, I can say there is room for improvement."
"I didn't use it very heavily. One issue that I found was that there wasn't a quick way or a button to move Visual Basic scripts to TestComplete. We have a lot of such scripts in our organization, and it would be very useful to have some option to easily move these scripts. It is currently possible to convert these scripts to TestComplete, but it is not easy. I have to write some code, but everything is not available immediately."
"Name Mapping feature should be clearer. Whenever I use it, I do not really know what will work and what will not work."
"The integration tools could be better."
"Some of the objects/parent objects are dynamically created in the web page. During the test, TestComplete will have problem to identify these kind of objects."
"I would like to see improved language support, with Python being my first choice."
"It's difficult to export the test cases in Zephyr, especially with screenshots or attachments, making sharing test cases not very easy."
"We have a lot of automation for our products, and we require a utility for its integration with automation. Currently, we have to write this utility ourselves. It would be great if they can provide such a utility."
"Security needs improvement to protect customer information better."
"The solution is not really stable. Sometimes in the past, some pages wouldn't load due to issues."
"For JIRA, in comparison to other solutions, such as TestRail, Zephyr is good, but it is not as good as DFS."
"Creating better default varieties of reporting would make the product much better and more popular."
"Additionally, they could improve the daily reporting. It does generate reports, but they are screen based reports."
"The reporting, and the ability to reorganize the test repository, which are a little stifling. There is definitely room for improvement there."
 

Pricing and Cost Advice

"The solution's pricing is too high."
"Buy modules on demand. If you have a four-person team and they will each automate tests only 25% of the time, it's better to buy a floating licence and share the tool during the work day."
"SmartBear TestComplete is an expensive tool."
"The price is less, compared to other products, such as QTP."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"We have a TestComplete 12 license."
"It is approximately $6,000 a year."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"DFS is more expensive than Zephyr. DFS is around $32 per person, whereas Zephyr is $10 per person. There is a major difference in the price, which is the main reason why we are trying to shift to Zephyr."
"It costs a couple of thousand dollars for a little more than 125 users, per month."
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Outsourcing Company
10%
Financial Services Firm
10%
Construction Company
10%
Financial Services Firm
26%
Construction Company
9%
Outsourcing Company
7%
Comms Service Provider
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
What needs improvement with Zephyr Enterprise?
Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.
What advice do you have for others considering Zephyr Enterprise?
I would recommend it mainly for manual testing and test management. Within Zephyrscale, they also have automated testing, however, I would recommend it only for test management. The overall rating ...
 

Also Known As

No data available
SmartBear Zephyr
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about Tricentis, Katalon Studio, Worksoft and others in Test Automation Tools. Updated: August 2026.
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