SolarWinds NPM and Splunk ITSI (IT Service Intelligence) are two prominent tools in IT management. While users appreciate the pricing and support of SolarWinds NPM, many find Splunk ITSI to be a superior product due to its advanced features, making it worth the higher price.
Features: SolarWinds NPM is noted for its comprehensive network monitoring capabilities, user-friendly dashboards, and quick deployment. Splunk ITSI stands out with advanced data analytics, machine learning capabilities, and predictive insights. Users generally find Splunk ITSI's feature set more robust and innovative compared to SolarWinds NPM, though both products effectively meet core monitoring needs.
Room for Improvement: SolarWinds NPM users often report issues with scalability, integration with third-party tools, and higher customization. Splunk ITSI users mention the steep learning curve, interface complexity, and configuration difficulties. SolarWinds NPM appears to need enhancements in scalability, while Splunk ITSI must address usability and complexity concerns.
Ease of Deployment and Customer Service: SolarWinds NPM receives positive feedback for straightforward deployment and responsive customer support. Splunk ITSI, while powerful, is often seen as more complex to deploy, requiring significant expertise and time, but users note effective customer service. SolarWinds NPM is preferred for quick deployment, but Splunk ITSI is valued for thorough support despite deployment complexity.
Pricing and ROI: SolarWinds NPM is favored for its competitive pricing and quick realization of ROI. Splunk ITSI, though costly, is justified by advanced functionalities and comprehensive insights, which users find provide significant ROI over time. SolarWinds NPM is considered more cost-effective initially, while Splunk ITSI is viewed as a high-value investment due to its extensive capabilities.
The return on investment is significant as the solution effectively reduces costs while being worth its expense.
If there is no timely response, getting a resolution is more difficult.
We had contact with SolarWinds regarding the implementation, and they were helpful.
They have good technical support.
The technical support is excellent, and I would rate it at ten.
SolarWinds NPM is scalable and effective in handling large network infrastructures.
Splunk is highly scalable, with the ability to expand efficiently.
The NPM product is stable, particularly when used for simple network monitoring.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
Customers have given feedback about the delayed response times from the technical team.
SolarWinds needs to upscale on observability and add full-fledged observability features, including security features.
Features such as taking backup of the devices or configurations of the devices can be included in further versions of SolarWinds NPM.
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
PRTG's package offers all features in one bundle, which is cost-effective.
The solution is considered expensive.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
It provides a detailed overview of the network, which is valuable.
SolarWinds NPM has specific modules for monitoring different network capabilities, which provides rich features for carrying out specific tasks.
The most valuable feature for us is the database performance analyzer, which we use a lot.
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Having features like IT Service Intelligence enhances our organization by providing actionable insights quickly, which is crucial for operational efficiency.
| Product | Market Share (%) |
|---|---|
| SolarWinds NPM | 4.4% |
| Zabbix | 11.4% |
| LibreNMS | 4.4% |
| Other | 79.8% |
| Product | Market Share (%) |
|---|---|
| Splunk ITSI (IT Service Intelligence) | 2.5% |
| PagerDuty Operations Cloud | 21.5% |
| Opsgenie | 13.0% |
| Other | 63.0% |
| Company Size | Count |
|---|---|
| Small Business | 59 |
| Midsize Enterprise | 33 |
| Large Enterprise | 84 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 32 |
SolarWinds NPM is a network monitoring solution that enables you to detect, diagnose, and resolve network performance issues and outages quickly and efficiently. The solution is a powerful tool that can help you increase service levels, reduce downtime with multi vendor network monitoring, simplify the management of complex network devices, improve operational efficiency, and much more.
SolarWinds NPM Features
SolarWinds NPM has many valuable key features. Some of the most useful ones include:
SolarWinds NPM Benefits
There are several benefits to implementing SolarWinds NPM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the SolarWinds NPM solution.
PeerSpot user Andrew N., Senior Network Engineer at Element Critical, says, “The "Performance Analyzer" feature is the solution's most valuable aspect. It's able to do the bounded graphs of all the interface stats, from errors to broadcasts and to current traffic. With a click of a button you're able to, in one interface, look at historical data for those items.” He also adds, “From the troubleshooting point of view, just having that peace of mind is great. And, The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes."
Daniel S., Systems and Data Warehouse Supervisor at MMSD, mentions, “The alerting and usage tracking is a valuable feature because it alerts us when we're getting near capacity on disk space, network utilization or processor utilization. It helps us manage our capacity and enables us to be proactive.”
A Senior Vice President and CIO at a financial services firm explains, “As we look to add more servers to our virtual environment and to understand the impact, the solution allows us to dig into the historical charts related to capacity planning. It also gives us visibility of spikes and allows us to track down the reasons for their occurrences. So too, it makes room for potential processes that have gotten hung or runaway and to know when it's time to reboot a server or service.”
Dinesh N., Digital Innovation at Bobcat Company, states, “The best part of the solution is the sharing display. It gives a general public ID wherein everyone can link to a public display. That's a good feature.”
Fazal A., Implementation & Support Specialist at 360Factors, comments, “We have configured multiple alerts for our network devices, including routers and switches, so that we are notified if any interface goes down. In the event an interface goes down, we have multiple reports that include availability monitoring, network uptime monitoring, and network downtime monitoring. These reports are on multiple schedules such as the end of the day, end of the last business day of the week, monthly, and quarterly. This gives us the ability to provide reports to our management and let them know the performance of our network.”
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
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