Splunk ITSI (IT Service Intelligence) vs xMatters comparison

Splunk and Everbridge are both solutions in the IT Alerting and Incident Management category. Splunk is ranked #4 with an average rating of 8.2, while Everbridge is ranked #9. Splunk holds a 3.9% mindshare in IMS, compared to Everbridge’s 6.0% mindshare. Additionally, 97% of Splunk users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

Splunk ITSI (IT Service Int...

Read 50 Splunk ITSI (IT Service Intelligence) reviews

214 Views
133 Comparison Views

97% willing to recommend

xMatters

Read 31 xMatters reviews

830 Views
472 Comparison Views

96% willing to recommend

Splunk ITSI (IT Service Int...

xMatters

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 2, 2025

xMatters and Splunk ITSI compete in the IT service management space. xMatters has the upper hand in integration capabilities and customer service, while Splunk ITSI is stronger in analytics and machine learning.

Features: xMatters offers automated incident management and integrates seamlessly with ServiceNow to improve resolution times and user management. It provides on-call rotation automation and accurate incident logging. Splunk ITSI features advanced analytics and machine learning, providing anomaly detection, predictive capabilities, and comprehensive IT service management.

Room for Improvement: xMatters could enhance its reporting capabilities, streamlining integration processes, and offer more intuitive customization features. It also requires better community support. Splunk ITSI needs more cost-effective pricing, improved predictive analytics, and simpler integration and customization processes to maximize its potential.

Ease of Deployment and Customer Service: xMatters is versatile across private, public, and hybrid cloud environments and is praised for an intuitive platform and excellent customer service. Splunk ITSI is flexible across cloud configurations but struggles with integration and has a steep learning curve. xMatters user service is more engaging and personalized compared to Splunk ITSI's standard experience.

Pricing and ROI: xMatters’ pricing is based on the number of users rather than alerts, offering a better ROI when used for notifications from multiple monitoring tools. Though considered expensive, it provides cost savings through improved incident management. Splunk ITSI is premium-priced, which might be a barrier for some organizations, but its analytics and integration capabilities justify the cost for larger enterprises seeking deep insights.

To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. xMatters Report (Updated: March 2025).

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. xMatters

March 2025

Download the complete report

Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk ITSI (IT Service Int...

Ranking in IT Alerting and Incident Management

4th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (10th)

xMatters

Ranking in IT Alerting and Incident Management

9th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the IT Alerting and Incident Management category, the mindshare of Splunk ITSI (IT Service Intelligence) is 3.9%, up from 1.2% compared to the previous year. The mindshare of xMatters is 6.0%, down from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

Sunil K R

Senior Software Engineer at Wipro Limited

Helps improve our incident response time, and our mean time to resolve, but visibility is limited

In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

Read full review

Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Our mean time to detect is down to five minutes."

"I find the episode review, glass tables, and correlation search features very useful."

"The service analyzer view and automatic creation of incidents are valuable."

"The root cause analysis is very helpful for us."

"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."

"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."

"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."

"It's scalable and expands well."

More Splunk ITSI (IT Service Intelligence) pros

"The most valuable feature is getting alerts out to my user base. xMatters is the only solution that I know that has robust scheduling, calendaring for groups, and that provides very good delineation of who gets alerted and on which devices they receive their alerts."

"xMatters stood out to us during our research because of the versatility of its rotas, how we could set up various group rotas, different shift patterns, the ability to order devices and add personal devices etc. It's a much more flexible solution than ServiceNow, the in-house tool we also evaluated."

"People are able to go in and update their contact information and even set things like when they're going to be on vacation and who their backup is."

"For our organization, sending notifications out via subscriptions for outages."

"The automatic logging that's built into xMatters, especially the timeline of events, is very helpful because we can figure out why a particular person got a call... Having that level of detail built-in makes it really easy for me or the managers to prove that's what happened, and we can self-serve that information. It gives people the autonomy to know why they got a call."

"The cloud solution reduces alarming to the core, which means no need to provision your server, which is great."

"The ability to have the rota and then configure notifications that you can directly fire them into the group is most valuable. The India shift is from 2:00 AM to 9:00 AM, and then it is the UK shift from 9:00 AM to 5:00 PM UK time, and then there is also a defined US shift and on-call hours. It allows us to make sure that everyone is going to get notified when they need to be about an issue. We can target specific locations or users with notifications."

"Workflows and messaging are most valuable. Workflows are very useful. They are important for consolidating information or stopping duplication from happening. We put all the information into xMatters and then the workflow will push the same information in the correct format directly through to other applications that our end users frequently use, such as Slack, email, and Workplace."

More xMatters pros

Cons

"The problem becomes the price, as Splunk is an expensive product."

"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."

"It would be good if an interface was included in the next release."

"Splunk ITSI consumes a lot of CPU resources."

"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."

"While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."

"The user interface visualization could be improved."

"We have problems doing upgrades and operating alternate new versions."

More Splunk ITSI (IT Service Intelligence) cons

"I would like to see some more user templates. There are roles — administrator, user, etc. — but it would be nice to create a user template that restricted what people assigned that role could do."

"It took me awhile to get used to whatever was available in the interface. The interface from two years ago was a bit more confusing when looking at where you should go"

"Reporting is the weakest point of xMatters. Since xMatters has very limited reporting and only maintains logs of events for a short period of time, we export event and conference logs to our ITSM solution."

"We have to create an Excel sheet for onboarding users and then upload it. But if an employee resigns, we don't have any checkpoints to validate whether the user is still active or not. We have to do that manually every week: Check who has left the organization, and do a cross-check, whether this person had any licenses or signed in to xMatters."

"One of the main reasons why we don't use xMatters for monitoring and alerting is that it doesn't use the rota to call the person who's on-call. It doesn't look up the rota to find out who's on-call and then contacts that person directly. I am not sure if this has changed now, but the last time we checked, this functionality wasn't there. This is one of the main improvements. We're happy with the rest of it."

"If you are not one of the big players of their customers, the chance that one of your minor wishes will granted are very small."

"It has not improved our organization."

"A lot of the issues that we've had have already been addressed. However, they could be clearer with the actual throughput and the costs. The throughput that we signed up for was a lot lower than what we needed, and we had to pay a lot more to get the throughput that we needed."

More xMatters cons

Pricing and Cost Advice

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

"Pricing has some room for improvement."

"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

"Splunk pricing is high."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

"I'm not really involved with the cost standpoint. I've only heard rumors of how much it costs, and if it costs what I think it costs, its cost is very high as compared to a lot of other tools that we're using here. It seems on the higher end from a cost standpoint."

"You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools. "

"There's a significant difference between a full license, which allows people to respond to and acknowledge receipt of messages, and a more scaled-down license, which just allows people to see the notification. So we need to evaluate what license they need when onboarding new users because the full license is significantly more expensive."

"I do not think it is worth the value."

"The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."

"Then, in pricing, you are limited on your number of SMS messages that you can send a month and the licensing cost annually."

"The pricing is too high... we procured 150 licenses and we have almost 1,500 users in IT. We had to come up with a few ideas for determining which users get a license and which users don't need one. Due to the limitation of the number of licenses, we were unable to integrate the user profiles with Active Directory."

"I would definitely say it's worth the value. I wouldn't say it's expensive, but most people who pick xMatters are not going to select xMatters based on price. There are other lower-priced competitors that are out there. But I would say for what we're getting, it's worth the money."

More xMatters pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.

See recommendations

846,617 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

14%

Government

11%

Manufacturing Company

Computer Software Company

32%

Financial Services Firm

20%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Splunk ITSI is expensive compared to other tools.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...

See all answers

Ask a question

Earn 20 points

Comparisons

ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence)

Compared 17% of the time

Dynatrace vs Splunk ITSI (IT Service Intelligence)

Compared 13% of the time

Splunk Observability Cloud vs Splunk ITSI (IT Service Intelligence)

Compared 9% of the time

OpsRamp vs Splunk ITSI (IT Service Intelligence)

Compared 9% of the time

Elastic Observability vs Splunk ITSI (IT Service Intelligence)

Compared 9% of the time

More Splunk ITSI (IT Service Intelligence) Competitors

Everbridge IT Alerting vs xMatters

Compared 35% of the time

PagerDuty Operations Cloud vs xMatters

Compared 29% of the time

ServiceNow vs xMatters

Compared 22% of the time

Opsgenie vs xMatters

Compared 14% of the time

More xMatters Competitors

Product Reports

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

March 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Buyer's Guide

xMatters

March 2025

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.

Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.

Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.

Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.

Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.

Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Everbridge

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. xMatters

March 2025

Free Report: Splunk ITSI (IT Service Intelligence) vs. xMatters

Find out what your peers are saying about Splunk ITSI (IT Service Intelligence) vs. xMatters and other solutions. Updated: March 2025.

DOWNLOAD NOW

846,617 professionals have used our research since 2012.

See our Splunk ITSI (IT Service Intelligence) vs. xMatters report.

See our list of best IT Alerting and Incident Management vendors.

We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.