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VMware NSX vs Zscaler Internet Access comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
VMware NSX enhances infrastructure efficiency, CAPEX savings, cybersecurity, and ROI, but initial costs and security effectiveness have mixed reviews.
Sentiment score
5.9
Organizations using Zscaler Internet Access achieve financial gains, improved security, and operational efficiency, with significant cost savings.
The managed service aspect of Zscaler Internet Access has allowed for reduced staffing costs, resulting in a saving of approximately 20-25% compared to prior expenses.
Head Of Security Engineering Principle Architect at a tech services company with 11-50 employees
 

Customer Service

Sentiment score
6.7
VMware NSX customer service is praised for efficiency and expertise, but improvements in accessibility and responsiveness are desired.
Sentiment score
6.7
Zscaler Internet Access is praised for responsive, knowledgeable support, though some report initial delays and suggest improving customer interactions.
They were always helpful.
Senior VMware Administrator at Johnson Controls, Inc.
They are quick and understand things easily, so the support is aligned very effectively.
Windows Redhat Linux Vmware & Azure & Cloud & Nutanix Ahv-Vmware & Backup Senior System Administrator at AlDawaa Medical Services
Our technicians have a good support experience from the company.
Joint Staff Officer at Hellenic National Defence General Staff
The technical support for Zscaler Internet Access is rated around seven out of ten due to some response time issues and the engagement model.
Head Of Security Engineering Principle Architect at a tech services company with 11-50 employees
Zscaler Internet Access customer service is really very good.
Product Owner at a financial services firm with 501-1,000 employees
I find customer support to be quite adequate
Group IT Manager at a wholesaler/distributor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.7
VMware NSX is praised for its scalability, robust performance, and efficient network integration, despite some complexity in scaling.
Sentiment score
7.4
Zscaler Internet Access offers scalable cloud-based solutions, highly rated for reliability, with some financial and regional considerations.
There is a high level of satisfaction with its ability to scale.
Senior IT Strategy Consultant at a financial services firm with 1,001-5,000 employees
With the pricing structure that they currently have, it is only for big customers.
Product Owner at a financial services firm with 501-1,000 employees
I find Zscaler Internet Access to be highly scalable, which was one of the reasons for choosing it.
Group IT Manager at a wholesaler/distributor with 10,001+ employees
Zscaler Internet Access is scalable and has points of presence across the globe to ensure low latency and reliable connections.
Head Of Security Engineering Principle Architect at a tech services company with 11-50 employees
 

Stability Issues

Sentiment score
8.1
VMware NSX is highly stable, with strong performance, scalability, and frequent updates addressing most bugs and integration concerns.
Sentiment score
7.4
Zscaler Internet Access is stable and reliable, with minor latency issues and high user satisfaction for global deployments.
The product performs at 99% efficiency without any showstoppers or significant issues.
Windows Redhat Linux Vmware & Azure & Cloud & Nutanix Ahv-Vmware & Backup Senior System Administrator at AlDawaa Medical Services
For stability, I would rate VMware NSX as a nine out of ten.
Services Presales Solutions Architecture - UAE & Gulf at a tech vendor with 10,001+ employees
Zscaler Internet Access is stable and capable of building resilient architectures.
Head Of Security Engineering Principle Architect at a tech services company with 11-50 employees
Zscaler Internet Access is very stable, and I would rate its stability as nine out of ten.
Group IT Manager at a wholesaler/distributor with 10,001+ employees
 

Room For Improvement

VMware NSX faces challenges in costs, complexity, and user satisfaction, needing enhancements in automation, scalability, and security features.
Zscaler Internet Access needs better integrations, reporting, simpler pricing, improved performance, user-friendliness, and more data centers for enhanced user experience.
The initial configuration and integration within our existing environment were not easy.
Senior IT Strategy Consultant at a financial services firm with 1,001-5,000 employees
The pricing for the product is another area for improvement as I'm not satisfied nowadays.
Senior VMware Administrator at Johnson Controls, Inc.
The licensing model is expensive and could be more flexible, especially after Broadcom bought VMware.
Services Presales Solutions Architecture - UAE & Gulf at a tech vendor with 10,001+ employees
The response time and engagement model for technical support could be improved to handle complex outages more efficiently.
Head Of Security Engineering Principle Architect at a tech services company with 11-50 employees
In future updates, I would like to see some of the features bundled into the existing product set, perhaps more AI features and a refreshed interface.
Cyber Security Architect at a manufacturing company with 1,001-5,000 employees
Zscaler Internet Access has introduced AI control for tools such as ChatGPT, providing options to restrict to text-only input without file or image uploads through CASB restriction controls.
Assosiate Vice President at Novac Technology Solutions
 

Setup Cost

VMware NSX is viewed as costly, with complex licensing and high initial costs, particularly impacting smaller organizations.
Zscaler Internet Access is costly but valued for robust cloud security; opinions differ on its competitive pricing.
The cost of VMware NSX is considered high.
Senior IT Strategy Consultant at a financial services firm with 1,001-5,000 employees
VMware NSX is a little higher in price compared to the competition.
Joint Staff Officer at Hellenic National Defence General Staff
There is room for improvement in terms of pricing.
Senior VMware Administrator at Johnson Controls, Inc.
Zscaler Internet Access is recognized as an expensive solution.
Group IT Manager at a wholesaler/distributor with 10,001+ employees
Zscaler Internet Access is less expensive than competitors like Palo Alto, offering a premium service justified by security enhancements and cost-effective scalability.
Head Of Security Engineering Principle Architect at a tech services company with 11-50 employees
Of course, it is an expensive product.
Product Owner at a financial services firm with 501-1,000 employees
 

Valuable Features

VMware NSX offers enhanced security, seamless management, and flexibility with automation, scalability, and integration for cloud and on-premises solutions.
Zscaler Internet Access offers advanced security features, scalability, and high performance, enhancing secure internet access and threat prevention.
Micro-segmentation enhances security and provides more secure data in your data center.
Services Presales Solutions Architecture - UAE & Gulf at a tech vendor with 10,001+ employees
The most powerful feature of VMware NSX is the micro-segmentation that allows us to separate the different protocols our application works with.
Joint Staff Officer at Hellenic National Defence General Staff
I value the ability to dynamically configure our network on the fly using VMware NSX.
Senior IT Strategy Consultant at a financial services firm with 1,001-5,000 employees
It prevents numerous web attacks through its AI/ML incorporated capability which identifies malware, threats, and viruses.
Assosiate Vice President at Novac Technology Solutions
The most valuable feature for me is the ability to see how my network and traffic looks with modules like analytics and insights.
Group IT Manager at a wholesaler/distributor with 10,001+ employees
Some of the most valuable features of Zscaler Internet Access include secure web gateways, URL filtering, data loss prevention, anti-malware defense, file extension blocking, and a comprehensive categorization system.
Head Of Security Engineering Principle Architect at a tech services company with 11-50 employees
 

Categories and Ranking

VMware NSX
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
106
Ranking in other categories
Network Virtualization (2nd), Cloud and Data Center Security (2nd), Network Traffic Analysis (NTA) (5th), Network Detection and Response (NDR) (7th), Network Automation (3rd), Microsegmentation Software (1st)
Zscaler Internet Access
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
58
Ranking in other categories
Secure Web Gateways (SWG) (3rd), Internet Security (2nd)
 

Mindshare comparison

While both are Enterprise Networking solutions, they serve different purposes. VMware NSX is designed for Network Virtualization and holds a mindshare of 34.1%, down 46.1% compared to last year.
Zscaler Internet Access, on the other hand, focuses on Secure Web Gateways (SWG), holds 13.3% mindshare, down 16.0% since last year.
Network Virtualization Market Share Distribution
ProductMarket Share (%)
VMware NSX34.1%
Cisco ACI37.8%
Cisco Elastic Services Controller6.5%
Other21.599999999999994%
Network Virtualization
Secure Web Gateways (SWG) Market Share Distribution
ProductMarket Share (%)
Zscaler Internet Access13.3%
Cisco Umbrella15.1%
Prisma Access by Palo Alto Networks9.2%
Other62.400000000000006%
Secure Web Gateways (SWG)
 

Featured Reviews

TAIYAB HASAN - PeerSpot reviewer
Windows Redhat Linux Vmware & Azure & Cloud & Nutanix Ahv-Vmware & Backup Senior System Administrator at AlDawaa Medical Services
Has improved network visibility and security through micro-segmentation and SDN capabilities
This feature gives us flexibility and allows us to manage everything under one pane. We can see everything on one console, including network operations and behavior. Monitoring and security are among the best features for VMware NSX. For micro-segmentation, it's integrated with our endpoint security. If there are any issues with servers or VMs, it notifies us so we can isolate the servers and investigate. It provides distributed security features such as firewall and intrusion, IDS, IPS. The security level with IPS and IDS in VMware NSX is excellent. It also provides logical switching and routing which gives an extra layer for Layer 2 and Layer 3 switching requirements. The solution provides flexibility, automation, and self-service capabilities, resulting in cost savings as extensive expertise isn't required. Once automation and self-service are implemented, many tasks can be completed automatically. Load balancing is another excellent feature. Multiple servers can run on load balancing features, which is particularly useful since we have many application servers running. Sharing loads between servers provides the best performance.
Mohan Janarthanan - PeerSpot reviewer
Assosiate Vice President at Novac Technology Solutions
User access management and threat prevention are enhanced with user-friendly controls
The best features Zscaler Internet Access offers include application control, tenant segregation, and PoP center regions which have low availability zones. The internet access is very successful and bandwidth speed is excellent. It also has application-based control, URL-based control, and SSL inspection capabilities, which are very useful. Additionally, the in-depth CASB segregation is very beneficial to us. One unique feature I found helpful is the tenant level restrictions, which we use to only access our organization's tenant level mail IDs, drives, and specific tenant level access while restricting public access. Zscaler Internet Access has positively impacted our organization as we have noticed substantial outputs and income. It has improved our security environment control and endpoint protection. It prevents numerous web attacks through its AI/ML incorporated capability which identifies malware, threats, and viruses. It has a toggle button to enable features entirely at the tenant level for all users onboarded into Zscaler Internet Access, resulting in much better outcomes.
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
9%
Government
8%
Computer Software Company
14%
Manufacturing Company
11%
Financial Services Firm
10%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise23
Large Enterprise69
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise37
 

Questions from the Community

What are the biggest differences between Cisco ACI and VMware NSX?
There are some very major differences between both the Products and to name a few. -Cisco ACI have physical network gear (9K Switches) where the Code runs in ACI Policy Mode & the UCS server wh...
What are the biggest differences between Cisco ACI and VMware NSX?
Once you know your way around the Cisco ecosystem, using Cisco ACI is not so difficult. It is a global product, so when you change one interface, changes are automatically reflected on every switch...
What do you like most about VMware NSX?
The product has valuable features for security and network extension.
Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zscaler Internet Access is a good option for carrying out multiple security functi...
Which is better, Zscaler internet access or Netsckope CASB?
We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify and manage cloud applications, protecting your sensitive data from exfiltration....
What is your experience regarding pricing and costs for Zscaler Internet Access?
It is only for big companies currently and they only focus on that. That is one of the problems to get into the market. Of course, it is an expensive product.
 

Also Known As

VMware Nicira, Lastline Defender
ZIA
 

Overview

 

Sample Customers

City of Avondale, Lumeta, Kroll Ontrack, Heartland Payment Systems, Baystate Heallth, Exostar, Tribune Media, iGATE, NTT Communications, Synergent, California Natural Resources Agency, Bloomington Public Schools, Columbia Sportswear, Join Experience S.A, Schuberg Philis
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
Find out what your peers are saying about Cisco, Broadcom, Array Networks and others in Network Virtualization. Updated: November 2025.
879,422 professionals have used our research since 2012.