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VMware NSX vs Zscaler Internet Access comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
VMware NSX enhances infrastructure efficiency, CAPEX savings, cybersecurity, and ROI, but initial costs and security effectiveness have mixed reviews.
Sentiment score
6.2
Zscaler Internet Access cuts costs by removing legacy systems and reducing security, hardware, and management expenses, enhancing efficiency.
The managed service aspect of Zscaler Internet Access has allowed for reduced staffing costs, resulting in a saving of approximately 20-25% compared to prior expenses.
 

Customer Service

Sentiment score
6.6
VMware NSX customer service is praised for efficiency and expertise, but improvements in accessibility and responsiveness are desired.
Sentiment score
6.6
Zscaler Internet Access's support is praised for responsiveness and knowledge, though improvements in communication and response times are needed.
They were always helpful.
Our technicians have a good support experience from the company.
The technical support from VMware NSX deserves a rating of seven out of ten.
The technical support for Zscaler Internet Access is rated around seven out of ten due to some response time issues and the engagement model.
I find customer support to be quite adequate
 

Scalability Issues

Sentiment score
7.7
VMware NSX is praised for its scalability, robust performance, and efficient network integration, despite some complexity in scaling.
Sentiment score
7.4
Zscaler Internet Access offers seamless scalability for varying user bases, though some encounter bandwidth and regional data center issues.
There is a high level of satisfaction with its ability to scale.
I find Zscaler Internet Access to be highly scalable, which was one of the reasons for choosing it.
Zscaler Internet Access is scalable and has points of presence across the globe to ensure low latency and reliable connections.
They require close to 200,000 megabits per second, and this bandwidth requirement has posed problems for both Zscaler and Netskope.
 

Stability Issues

Sentiment score
8.1
VMware NSX is highly stable, with strong performance, scalability, and frequent updates addressing most bugs and integration concerns.
Sentiment score
7.4
Zscaler Internet Access is praised for reliability and stability, despite occasional regional performance issues and being expensive.
For stability, I would rate VMware NSX as a nine out of ten.
Zscaler Internet Access is stable and capable of building resilient architectures.
Zscaler Internet Access is very stable, and I would rate its stability as nine out of ten.
 

Room For Improvement

VMware NSX faces challenges in costs, complexity, and user satisfaction, needing enhancements in automation, scalability, and security features.
Zscaler Internet Access needs better integration, improved interfaces, pricing, performance, more data centers, and enhanced government site reliability.
The pricing for the product is another area for improvement as I'm not satisfied nowadays.
The initial configuration and integration within our existing environment were not easy.
The licensing model is expensive and could be more flexible, especially after Broadcom bought VMware.
Zscaler Internet Access has introduced AI control for tools such as ChatGPT, providing options to restrict to text-only input without file or image uploads through CASB restriction controls.
In future updates, I would like to see some of the features bundled into the existing product set, perhaps more AI features and a refreshed interface.
The response time and engagement model for technical support could be improved to handle complex outages more efficiently.
 

Setup Cost

VMware NSX is viewed as costly, with complex licensing and high initial costs, particularly impacting smaller organizations.
Zscaler Internet Access is costly but valued for its robust security features, global coverage, and comprehensive capabilities.
The cost of VMware NSX is considered high.
VMware NSX is a little higher in price compared to the competition.
There is room for improvement in terms of pricing.
Zscaler Internet Access is less expensive than competitors like Palo Alto, offering a premium service justified by security enhancements and cost-effective scalability.
Zscaler Internet Access is recognized as an expensive solution.
 

Valuable Features

VMware NSX offers enhanced security, seamless management, and flexibility with automation, scalability, and integration for cloud and on-premises solutions.
Zscaler Internet Access excels in URL filtering, threat protection, and secure access, noted for scalability and seamless user experience.
Micro-segmentation enhances security and provides more secure data in your data center.
It's robust, stable, and easy to use.
The micro-segmentation feature is beneficial for adhering to strict security regulations from our security department.
It prevents numerous web attacks through its AI/ML incorporated capability which identifies malware, threats, and viruses.
The most valuable feature for me is the ability to see how my network and traffic looks with modules like analytics and insights.
Its cloud-native proxy architecture ensures high availability and resilience, even in challenging regions like China.
 

Categories and Ranking

VMware NSX
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
105
Ranking in other categories
Network Virtualization (2nd), Cloud and Data Center Security (3rd), Network Traffic Analysis (NTA) (7th), Network Detection and Response (NDR) (9th), Network Automation (5th), Microsegmentation Software (1st)
Zscaler Internet Access
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
57
Ranking in other categories
Secure Web Gateways (SWG) (3rd), Internet Security (2nd)
 

Mindshare comparison

While both are Enterprise Networking solutions, they serve different purposes. VMware NSX is designed for Network Virtualization and holds a mindshare of 40.9%, down 45.7% compared to last year.
Zscaler Internet Access, on the other hand, focuses on Secure Web Gateways (SWG), holds 14.2% mindshare, down 17.2% since last year.
Network Virtualization Market Share Distribution
ProductMarket Share (%)
VMware NSX40.9%
Cisco ACI45.3%
Cisco Enterprise Network Functions Virtualization3.5%
Other10.300000000000011%
Network Virtualization
Secure Web Gateways (SWG) Market Share Distribution
ProductMarket Share (%)
Zscaler Internet Access14.2%
Cisco Umbrella17.1%
Prisma Access by Palo Alto Networks10.9%
Other57.8%
Secure Web Gateways (SWG)
 

Featured Reviews

MagdyRaafat - PeerSpot reviewer
Enhanced security and streamlined management drive efficient connectivity
Open source is a standard solution where you take a gray box or white box and put the software from your end. You can do programming with Ansible and make the network work in the software-defined mode, providing automation and management capabilities. I am currently working with VMware. It integrates easily with everything and can work with any system. When discussing micro-segmentation, it enhances security, providing more secure data in your data center while allowing for extra layers of security outside your data center. If you have an ACI, there is communication between locations, keeping your data secure in your data center and throughout the path it takes, such as to SD-WAN or the cloud. I work with cloud solutions including AWS, Azure, GCP, and private cloud. My overall rating for VMware NSX is 8.5 out of 10.
Mohan Janarthanan - PeerSpot reviewer
User access management and threat prevention are enhanced with user-friendly controls
The best features Zscaler Internet Access offers include application control, tenant segregation, and PoP center regions which have low availability zones. The internet access is very successful and bandwidth speed is excellent. It also has application-based control, URL-based control, and SSL inspection capabilities, which are very useful. Additionally, the in-depth CASB segregation is very beneficial to us. One unique feature I found helpful is the tenant level restrictions, which we use to only access our organization's tenant level mail IDs, drives, and specific tenant level access while restricting public access. Zscaler Internet Access has positively impacted our organization as we have noticed substantial outputs and income. It has improved our security environment control and endpoint protection. It prevents numerous web attacks through its AI/ML incorporated capability which identifies malware, threats, and viruses. It has a toggle button to enable features entirely at the tenant level for all users onboarded into Zscaler Internet Access, resulting in much better outcomes.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
12%
Manufacturing Company
8%
Government
8%
Computer Software Company
15%
Manufacturing Company
11%
Financial Services Firm
10%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise23
Large Enterprise68
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise8
Large Enterprise39
 

Questions from the Community

What are the biggest differences between Cisco ACI and VMware NSX?
There are some very major differences between both the Products and to name a few. -Cisco ACI have physical network gear (9K Switches) where the Code runs in ACI Policy Mode & the UCS server wh...
What are the biggest differences between Cisco ACI and VMware NSX?
Once you know your way around the Cisco ecosystem, using Cisco ACI is not so difficult. It is a global product, so when you change one interface, changes are automatically reflected on every switch...
What do you like most about VMware NSX?
The product has valuable features for security and network extension.
Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zscaler Internet Access is a good option for carrying out multiple security functi...
Which is better, Zscaler internet access or Netsckope CASB?
We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify and manage cloud applications, protecting your sensitive data from exfiltration....
 

Also Known As

VMware Nicira, Lastline Defender
ZIA
 

Overview

 

Sample Customers

City of Avondale, Lumeta, Kroll Ontrack, Heartland Payment Systems, Baystate Heallth, Exostar, Tribune Media, iGATE, NTT Communications, Synergent, California Natural Resources Agency, Bloomington Public Schools, Columbia Sportswear, Join Experience S.A, Schuberg Philis
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
Find out what your peers are saying about Cisco, VMware, Array Networks and others in Network Virtualization. Updated: August 2025.
867,676 professionals have used our research since 2012.