What is our primary use case?
I use the solution in my company for marketing and tracking leads and traffic on our website. In my company, we tracked how many traffic speeds we have on our website, all the lead generation, and so on. We were tracking various metrics with the tool, like how many total customers are viewing our website for the first time, how many are actively participating, how many are converting to, and maybe trying to use a product. We were tracking different metrics.
What is most valuable?
HubSpot was integrated into our website. We found HubSpot to be efficient, performing very well compared to other web analytical tools. Our whole website was deeply integrated through HubSpot, which is why we were using it. Though there might be other analytical tools as well, like Google Analytics, we found that HubSpot is good since it was deeply integrated within our website, so we were able to get clearer metrics, and we were able to track real-time data pretty well.
What needs improvement?
In some cases, the data might not be updated. We had a few instances where we had to reach out to HubSpot's team in order to get it sorted so that they could update the data as often. The updates were not reflecting properly.
In the future, the tool could use AI to improve the analytics. Maybe the product could use AI to make it easy for users to use it for the first time. New users could use the tool's AI chatbot to get help navigating the product for the first time. The tool could concentrate on improving the analytics and the overall user experience with AI.
For how long have I used the solution?
I have been using HubSpot Marketing Hub for ten months. My company has a partnership with HubSpot. We are also users of the tool.
What do I think about the stability of the solution?
The tool sometimes experienced delays in updating the metrics. Latency-wise, I can't comment on the tool's 100 percent quality. The tool is sometimes not properly updated, so we can keep it around 95 to 96 percent stable.
What do I think about the scalability of the solution?
The tool's scalability was pretty good. We were able to get the tool integrated into our website, and we were able to scale it across our organization pretty well. Many of the folks from the marketing team were using it, so scalability was good.
I work in an enterprise-level company.
How are customer service and support?
The solution's technical support was good. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have used Google Analytics. If I compare HubSpot to Google, only the integration part differs in both solutions. If not for the integration part, Google and HubSpot are similar.
How was the initial setup?
The product's initial setup phase was pretty easy.
I was not involved in the tool's deployment. The tool's deployment was taken care of by my IT team.
There was no need for me to maintain the solution. The overall maintenance was not required at all.
What's my experience with pricing, setup cost, and licensing?
For our organization, HubSpot was pretty affordable compared to Google Analytics.
What other advice do I have?
The automation capability in HubSpot is pretty good. I know we were able to generate reports. We could automate a little of the data in the tool, and we were able to get data, send reports on a daily or, a frequency that we can set. Based on the frequency, we are able to get reports. We automated some of the metrics over there.
When I was using the tool four months ago, no AI features were embedded in it. Some features would have been implemented when I was using the tool.
I rate the tool as eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner