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PeerSpot user
Marketing Executive | Strategy | Automation | Digital | Social | Content | Ops | VOC | CRM | CX | at DZone/AnswerHub
Real User
Great for content curation and dissemination
Pros and Cons
  • "We are now able to manage and measure content (blogs, CTAs, and landing pages)."
  • "Increase the CRM size for sole proprietors before increasing the fee."

What is our primary use case?

I continue to use HubSpot for content curation and dissemination. I have written more than 500 blog posts on marketing, employee, and customer engagement, and also more than 1000 articles on the state of different aspects of IT. I have a lot of information on the value of various constituencies. As such, that is what I am using HubSpot to do at least three times a day. 

The analytics enable me to see which content is driving the most page views and click-throughs.              

How has it helped my organization?

We are now able to manage and measure content (blogs, CTAs, and landing pages). HubSpot serves as my Content Management Network for more than 500 of my own articles and gives me access to those that I have written for DZone.

What is most valuable?

Content creation and dissemination. I love that I am able to access the 500 plus blog posts on my site, as well as the more than 800 articles I have written for DZone.com.

What needs improvement?

Increase the CRM size for sole proprietors before increasing the fee. As an employee working to get some consulting projects, in addition to my full-time work, I am not in a position to accumulate a large number of MQLs. These are unlikely to nurture into SQLs given their geography.

Buyer's Guide
HubSpot Marketing Hub
April 2025
Learn what your peers think about HubSpot Marketing Hub. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,253 professionals have used our research since 2012.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

It has not been an issue.

How are customer service and support?

Customer Service:

Excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

No.

What about the implementation team?

In-house; myself.

What was our ROI?

Undetermined.

What's my experience with pricing, setup cost, and licensing?

Have sufficient content before signing up for the 30-day trial.

Which other solutions did I evaluate?

Yes. Eloqua, Marketo, Act-On

What other advice do I have?

Great customer support and information of value on the site.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Anterpreet Kaur - PeerSpot reviewer
Search Engine Optimization Specialist at SkipTheDishes
Real User
Top 5
A helpful platform providing connected tools and experiences
Pros and Cons
  • "HubSpot is a very helpful solution."
  • "The solution is not recommended for launching investment."

What is our primary use case?

The solution is used for website development and marketing automation.

What is most valuable?

HubSpot is a very helpful solution. 

What needs improvement?

The solution is not recommended for launching investment. 

For how long have I used the solution?

I have been using HubSpot Marketing Hub for three years.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and support?

The technical support was in-house and took 30 minutes to answer a question.

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

The solution can be rated a nine out of ten for lead and process testing and as a CRM.

It is a good platform if you want to use it to track your sales platform.

I rate the overall solution a six out of ten. 

Disclosure: PeerSpot has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.
PeerSpot user
Buyer's Guide
HubSpot Marketing Hub
April 2025
Learn what your peers think about HubSpot Marketing Hub. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,253 professionals have used our research since 2012.
reviewer2536929 - PeerSpot reviewer
Associate Software Engineer at a computer software company with 501-1,000 employees
Real User
Offers good automation capabilities to users
Pros and Cons
  • "The product's initial setup phase was pretty easy."
  • "The tool could concentrate on improving the analytics and the overall user experience with AI."

What is our primary use case?

I use the solution in my company for marketing and tracking leads and traffic on our website. In my company, we tracked how many traffic speeds we have on our website, all the lead generation, and so on. We were tracking various metrics with the tool, like how many total customers are viewing our website for the first time, how many are actively participating, how many are converting to, and maybe trying to use a product. We were tracking different metrics.

What is most valuable?

HubSpot was integrated into our website. We found HubSpot to be efficient, performing very well compared to other web analytical tools. Our whole website was deeply integrated through HubSpot, which is why we were using it. Though there might be other analytical tools as well, like Google Analytics, we found that HubSpot is good since it was deeply integrated within our website, so we were able to get clearer metrics, and we were able to track real-time data pretty well.

What needs improvement?

In some cases, the data might not be updated. We had a few instances where we had to reach out to HubSpot's team in order to get it sorted so that they could update the data as often. The updates were not reflecting properly.

In the future, the tool could use AI to improve the analytics. Maybe the product could use AI to make it easy for users to use it for the first time. New users could use the tool's AI chatbot to get help navigating the product for the first time. The tool could concentrate on improving the analytics and the overall user experience with AI.

For how long have I used the solution?

I have been using HubSpot Marketing Hub for ten months. My company has a partnership with HubSpot. We are also users of the tool.

What do I think about the stability of the solution?

The tool sometimes experienced delays in updating the metrics. Latency-wise, I can't comment on the tool's 100 percent quality. The tool is sometimes not properly updated, so we can keep it around 95 to 96 percent stable.

What do I think about the scalability of the solution?

The tool's scalability was pretty good. We were able to get the tool integrated into our website, and we were able to scale it across our organization pretty well. Many of the folks from the marketing team were using it, so scalability was good.

I work in an enterprise-level company.

How are customer service and support?

The solution's technical support was good. I rate the technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Google Analytics. If I compare HubSpot to Google, only the integration part differs in both solutions. If not for the integration part, Google and HubSpot are similar.

How was the initial setup?

The product's initial setup phase was pretty easy.

I was not involved in the tool's deployment. The tool's deployment was taken care of by my IT team.

There was no need for me to maintain the solution. The overall maintenance was not required at all.

What's my experience with pricing, setup cost, and licensing?

For our organization, HubSpot was pretty affordable compared to Google Analytics.

What other advice do I have?

The automation capability in HubSpot is pretty good. I know we were able to generate reports. We could automate a little of the data in the tool, and we were able to get data, send reports on a daily or, a frequency that we can set. Based on the frequency, we are able to get reports. We automated some of the metrics over there.

When I was using the tool four months ago, no AI features were embedded in it. Some features would have been implemented when I was using the tool.

I rate the tool as eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PeerSpot user
Marketing manager at Wowtickets
Real User
Top 5Leaderboard
Provides good enterprise features and helps in scaling businesses
Pros and Cons
  • "The product has the most valuable enterprise features."
  • "HubSpot Marketing Hub’s user interface could be more accessible for a regular user to understand."

What is our primary use case?

We use HubSpot Marketing Hub for brand awareness and marketing campaigns.

What is most valuable?

The product has the most valuable enterprise features. It is a complete enterprise solution with useful tools and technology.

What needs improvement?

HubSpot Marketing Hub’s user interface could be more accessible for a regular user to understand.

For how long have I used the solution?

We have been using HubSpot Marketing Hub for seven years.

What do I think about the stability of the solution?

It is a stable product. I rate its stability a seven or eight out of ten.

What do I think about the scalability of the solution?

It is a scalable platform. We get many sales leads using it. I rate its scalability a seven out of ten.

How are customer service and support?

The technical support services are good. I can easily reach them in case of queries.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup process is easy. It takes two months to complete.

What's my experience with pricing, setup cost, and licensing?

HubSpot Marketing Hub is less expensive than Salesforce. However, it is a complete product from a business perspective.

What other advice do I have?

It is a unique platform for scaling businesses by reaching large audiences in a very short span. With the help of a segmentation feature, we can reach the right audience at the right time. We can identify the right opportunity to increase sales.

I rate HubSpot Marketing Hub an eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2137596 - PeerSpot reviewer
Web Specialist and Marketing Expert at a manufacturing company with 10,001+ employees
Real User
Unique and very user-friendly
Pros and Cons
  • "Very user-friendly."
  • "An expensive solution."

What is our primary use case?

We use this solution for analytics for our marketing campaigns and the basic CRM.
I'm a web and digital marketing expert. We are an industrial company and customers of HubSpot. 

What is most valuable?

This product is unique and very user-friendly. It's very helpful for our needs. 

What needs improvement?

This product is quite expensive. 

For how long have I used the solution?

I've been using this solution for a few weeks.

What do I think about the stability of the solution?

The solution is stable. 

How was the initial setup?

We worked with an agency that assisted us with the implementation. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs are expensive but it's worth the money. I believe we paid for a professional license.

Which other solutions did I evaluate?

We didn't evaluate any other options. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Marketing Executive | Strategy | Automation | Digital | Social | Content | Ops | VOC | CRM | CX | at DZone/AnswerHub
Real User
Collected all of our digital content and allowed us to repurpose and share with other relevant content over time.

What is our primary use case?

I use HubSpot to aggregate all of my content, create calls to action and landing pages, to generate leads for my consulting practice. As a research analyst and marketing strategist, I use HubSpot to disseminate my content across my social media channels and to keep me up to date on comments so I can respond in a timely manner.

How has it helped my organization?

Collected all of our digital content and allowed us to repurpose and share with other relevant content over time. Able to put together lead nurturing programs based on personas to move MQLs to SQLs and trials to customers.

I am able to continue to share information of value with several different personas depending on the content I am sharing.

What is most valuable?

Content management and dissemination since we are always creating more content. Lead management and nurturing customized for target personas.

What needs improvement?

I am not in a position to afford the CRM at this point. I would like to get to a point where I can justify using it.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

I have not.

How are customer service and technical support?

Customer Service:

10+

Technical Support:

10+

Which solution did I use previously and why did I switch?

No, I have not found a solution that meets my needs better than HubSpot.

How was the initial setup?

Very straightforward and CSRs were very helpful any time I have a question.

What about the implementation team?

I implemented the solution myself.

What was our ROI?

Undetermined at this point.

What's my experience with pricing, setup cost, and licensing?

Take the 30-day free trial with HubSpot and any other vendor. Some marketing automation solutions are better for lead scoring and lead management, but I have not found a better solution for someone using content marketing as their primary lead generation strategy.

Which other solutions did I evaluate?

Eloqua, Marketo, Act-On, Silverpop, Adobe, Pardot

What other advice do I have?

Easy to use. Great customer support.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Alina R. - PeerSpot reviewer
Marketing manager at DeskAlerts
Real User
It saves a lot of time

What is our primary use case?

We use it as a CRM and as a CMS.

How has it helped my organization?

It saves a lot of time. 

What is most valuable?

  • Marketing module
  • Contacts
  • Reports.  

What needs improvement?

Analytics system could be better.

For how long have I used the solution?

Still implementing.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Web Coordinator at LyntonWeb
Real User
Ease of editing and creating templates after initial development with the Design Manager
Pros and Cons
  • "Customer support is helpful and responsive."
  • "Ease of editing and creating templates after initial development with the Design Manager."
  • "It can be disorienting when they put out a new release/beta test without informing us. It can be a bit disorienting to have to figure out how to access and adjust things in a new layout unexpectedly."

What is our primary use case?

  • Helping to create client websites
  • Adding content
  • Minor template tweaks
  • Custom website and landing pages
  • Blogs
  • Templates
  • Widgets
  • Workflows
  • Email

How has it helped my organization?

  • Overall speed and ease of use.
  • Sandbox environment allows for real-time examples to test and share with clients on the environment. 
  • It allows us to shine with a deep understanding of the platform.

What is most valuable?

  • Sandbox environment: Provides a great way to test new templates and create content in the environment, then share it with the client for real-time evaluation.
  • Great file manager: Easy to work with, edit images, and organize files. 
  • Design Manager: Ease of editing and creating templates after initial development.
  • HubDB: Great for modules, tables, resources and beautiful dynamic pages

What needs improvement?

HubSpot is constantly working to improve and innovate. A downside to this is that sometimes it can be disorienting when they put out a new release/beta test without informing us. It can be a bit disorienting to have to figure out how to access and adjust things in a new layout unexpectedly. 

For how long have I used the solution?

One to three years.

How is customer service and technical support?

Customer support is helpful and responsive. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partnership.
PeerSpot user
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Updated: April 2025
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Buyer's Guide
Download our free HubSpot Marketing Hub Report and get advice and tips from experienced pros sharing their opinions.