iGrafx Process360 Live Platform Reviews

Name: iGrafx Process360 Live Platform
Brand: iGrafx
Rating: 4 (17 reviews)

4.2 out of 5

17 reviews
91% willing to recommend

627 followers

What is iGrafx Process360 Live Platform?

The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling workflows, simulating potential changes, or employing predictive analytics, Process360 Live facilitates a seamless journey towards process intelligence and management, pivotal for modern businesses aiming for operational excellence.

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iGrafx Process360 Live Platform is the #11 ranked solution in top Process Mining solutions, #16 ranked solution in Business Process Design tools, and #19 ranked solution in BPM Software. PeerSpot users give iGrafx Process360 Live Platform an average rating of 8.4 out of 10. iGrafx Process360 Live Platform is most commonly compared to Camunda: iGrafx Process360 Live Platform vs Camunda. iGrafx Process360 Live Platform is popular among the large enterprise segment, accounting for 71% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 23% of all views.

Buyer's Guide

iGrafx Process360 Live Platform

October 2024

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Helped 814,763 peers since 2012

Featured reviews

SangameshwarKadole

Senior Process Engineer at Wells Fargo International Solutions

The solution, iGrafx, is used in my company globally as a BPM solution. I use iGrafx since I am involved in process or service modeling for my company. My company uses iGrafx for web modeling and iGrafx FlowCharter's desktop version, apart from the solution's other functionalities, like iGrafx…

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SumitKumar9

Architect at HCL

The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process. By improving this, the user will have a more varied gamut of tools to showcase the information they have within the process. Not all processes are the same. We have many types of domains, and all those domains have different types of processes. Adding additional symbols or object types would enable us to better express ourselves, which would result in a more detailed and accurate process. iGrafx would also benefit from including more diagrams like other solutions offer, along with BNM, which has constructs that can be used.

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Ganesh-Iyer

Managing Director at SSA Techknowlogies (P) Ltd

One of the more important updates that have happened lately in the tool is related to the tool's ability to process data mining. What I mean by data mining is that now you have the ability to take the timestamp of the data from the ERP or transactional data, create your process maps, and then try to see how much compliance is actually happening within your processes. The aforementioned area is one capability that has been added to the tool over the last few years. You can now tell with the tool how much of your process is actually following the required path where everything is approved and where it goes for exception handling, how many transactions are going, what type of transactions really get into exceptions, and then take care of the management and make improvements. One of the areas in the product with certain shortcomings where improvements are required includes the tool's reporting capabilities. The ability to get into customer template requirements and then create different reports from the data they have is one area which can be improved.

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iGrafx Process360 Live Platform mindshare

Product category:

As of November 2024, the mindshare of iGrafx Process360 Live Platform in the Business Process Design category stands at 1.2%, down from 1.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Process Design

Key learnings from peers

Last updated Nov 3, 2024

Valuable Features

iGrafx Process360 Live Platform is valued for its IDEF0 add-on, BPMN and collaboration features, comprehensive web repository, 360 approach, risk and control assessment, Lean Six Sigma notations, process simulations, and KPI integration with real-time monitoring. It simplifies process design, enhances performance, supports data analysis, and provides customizable landing pages. Users praise its user-friendly interface, stable integration with Minitab, and ability to customize processes for various industries, especially in banking and financial services.

"The solution's most beneficial feature is the 360 approach, where documentation, process mining, simulation, and automation capabilities are in one solution."
"One of the biggest plus points of the product stems from the fact that I have never seen any glitches in it."
"The solution's technical support is of good quality since they offer fast and seamless services."

Room for Improvement

iGrafx Process360 Live Platform users suggest that improvements are needed in usability, particularly for web modeling and ease of linking with ERP systems. There are requests for better integration with iOS, reduced costs, and improved report generation. Users also highlight issues with the printability of complex workflows, a need for more symbols in process modeling, and enhanced language support. Licensing complexity and format limitations for file types pose additional challenges for users.

"If customers want to change the color or the logo, they have to go through every page to verify everything is right."
"One of the areas in the product with certain shortcomings where improvements are required includes the tool's reporting capabilities."
"The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings."

Pricing

iGrafx Process360 Live Platform offers competitive and mid-tier pricing, suitable for enterprise needs. While individual licenses may appear costly, organizations find value in its comprehensive solutions. The platform features a subscription-based model with flexible user options, though some perceive licensing costs as high. Recent efforts to simplify pricing and eliminate complex modular costs have made it more accessible. Free download options and trial versions allow organizations to experiment before full commitment.

"I have heard that the solution's pricing is very competitive."
"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."
"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

Popular Use Cases

Organizations primarily utilize iGrafx Process360 Live Platform for capturing and modeling business processes alongside process documentation. They engage in workflows plotting, managing ISO 9000 standards, and maintaining process repositories. Users leverage process mining, process design, BPM implementation, and service modeling. They visualize and simulate processes, using Six Sigma techniques. Accessibility and approval across departments are emphasized, ensuring widespread organizational adoption. iGrafx aids in efficient process governance, enhancing process management and execution.

Service and Support

Customer service for iGrafx Process360 Live Platform receives high praise for responsiveness and resolution efficiency. Technical support is generally good, though experiences vary, with some users noting slight delays in getting answers. While some find technical support satisfactory, others mention challenges with support contract renewals. Many indicate support is helpful, especially for newcomers, and praise the fast and seamless service. Some rely on extensive documentation, with premium support offering real-time assistance. Ratings range from 7 to 9 out of 10.

Deployment

Users find iGrafx Process360 Live Platform's initial setup straightforward and simple. While past complexities existed, improvements have been made, making deployment quick, often within days. For organizations, setup duration can vary based on process volume, sometimes taking up to a year for comprehensive implementation. Cloud-based access facilitates easy user adoption. Integration for specifics like active directories might require additional time. Imported templates ease setup, with support from iGrafx available and typically needing two to three professionals.

Scalability

iGrafx Process360 Live Platform is recognized for its scalability, supporting hundreds of processes and users globally. Various teams utilize both cloud and desktop versions effectively. While some mention limits based on specific needs, others note the platform's performance with extensive maps and simulations. It is available on Azure, enhancing scalability potential. Support is deemed reliable, and users with varying requirements find it adaptable for both large and small environments.

Stability

Users find iGrafx Process360 Live Platform stable and reliable. There are no crashes, glitches, or freezing issues reported by most users, who have not experienced outages or performance issues. Even with older versions, the current platform version is regarded as stable enough for extensive use. Performance depends on users' internet connections, but the platform is fast for web traffic. Users frequently praise the stability, with some rating it highly.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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