I use the solution in my company for data ingestion and the ETL process. Though in our company, we started to use the product for data cataloging, we still use it for ETL and data integration.
Data Architect at a tech services company with 11-50 employees
A scalable tool that needs a lot of maintenance due to its unstable nature
Pros and Cons
- "The process of using the tool's scalability option is well documented."
- "Informatica Enterprise Data Lake's setup process was complex since it doesn't support a lot of real-time systems."
What is our primary use case?
What is most valuable?
Informatica Enterprise Data Lake is a product that was recommended to our company after we got in touch with various product vendors, and all of them suggested that Informatica is the best in the market, especially as per Gartner's report. A lot of reports were available for the product around five or six years ago, which was before our company decided to use Informatica Enterprise Data Lake. Informatica Enterprise Data Lake is probably the right fit for our infrastructure.
What needs improvement?
Governance, data dictionary, and data cataloging are not available in Informatica Enterprise Data Lake. A lot of businesses are facing issues related to understanding the area revolving around insights of data.
At Informatica Enterprise Data Lake's level, in our company, we have a lot of redundant data in a lot of our core systems. The basic thing that our company wants is for the product to develop a reporting layer and access data from the document layer so that we can avoid duplication in projects, databases, and data.
There is a lot of maintenance to be done owing to the instability users may face every time because of the huge processing capacity as the company has around more than 50 nodes, which causes a lot of maintenance issues because of which a lot of people don't benefit from the platform as it functions in a slow manner.
Informatica Enterprise Data Lake's setup process was complex since it doesn't support a lot of real-time systems. Every time, we have to find different tools we can use in our company with the solution since it doesn't support many real-time systems. Even if our company invests in some tools, Informatica Enterprise Data Lake creates too many small files with some issues, which we cannot read because we invested in HBase and Kudu, but performance-wise, the process is slow.
For how long have I used the solution?
I have been using Informatica Enterprise Data Lake for four to five years.
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What do I think about the stability of the solution?
The area revolving around the stability of the product depends on how we have set up the clusters in our company. In our company, if we consider high availability tools for every service, we distribute services according to multiple racks and nodes, meaning we self-structure them to fix the issues.
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. If you want to expand the tool, it's not a big task, but there is a need to procure the hardware and space in Cloudera, where our has stored Informatica Enterprise Data Lake. The process of using the tool's scalability option is well documented.
Scalability-wise, I rate the solution an eight to nine out of ten.
Considering so many dashboards built into the product, more than 100 users of the solution. The tool's reporting layer is also used in our company.
How are customer service and support?
I have experience with the solution's technical support. The solution provided by the support team for the product is fine, but there is some time delay when it comes to certain issues. The support takes time to review the logs and get a solution, meaning the support is able to resolve the issues even though it takes time.
I rate the technical support a six to seven out of ten.
Which solution did I use previously and why did I switch?
My company uses Informatica EDC for cataloging along with Informatica Analyst.
How was the initial setup?
The solution is deployed on an on-premises model.
What about the implementation team?
The product's deployment phase was carried out with the help of some professional services, but it was not with the help of a third-party professional service. My company could manage migrations and upgrades with our own in-house support team.
What's my experience with pricing, setup cost, and licensing?
The licenses attached to the solution are highly priced. Informatica has licensing models for every product and for every feature, like the web service feature, which is something my company doesn't like. When our company buys a product, it should come with all these features. I would give the product a low rating in the area of pricing.
What other advice do I have?
I rate the overall tool a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Developer at NorthCap Technologies
Easy to setup and efficient tool for data management
Pros and Cons
- "It's good for tool management, maintaining the golden record of customer status."
- "Data integration should be improved."
What is our primary use case?
I mainly use it for data management.
What is most valuable?
It's for tool management, maintaining the golden record of customer status.
What needs improvement?
Data integration should be improved. Another area of improvement is customer applications, along with business 365 application case integration between applications.
For how long have I used the solution?
I have been using this solution for three years now. I work with the latest update.
What do I think about the stability of the solution?
I would rate the stability a six out of ten. There is room for improvement in the stability.
What do I think about the scalability of the solution?
I would rate the scalability of the solution an eight out of ten. There are currently nine end users in my team. There might be more people in the company.
Recently, Informatica MDM upgraded, it transitioned from its traditional on-premise MDM offerings to a cloud-based platform called Informatica Intelligent Cloud Services (IICS). So, we are not planning to expand its further usage.
How are customer service and support?
The customer support and service are helpful.
How would you rate customer service and support?
Neutral
How was the initial setup?
I would rate my experience with the initial setup an eight out of ten, where one is difficult, and ten is easy.
It is very easy to set up. However, the deployment time depends on the configuration. It can take 10 to 15 minutes.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable.
Which other solutions did I evaluate?
What other advice do I have?
The users should have more training on Informatica MDM, especially practical training. The vendor should provide some practical training.
Overall, I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Delivery Director at a computer software company with 1,001-5,000 employees
Needs to improve technical support and not suited for small companies due to price and integration
Pros and Cons
- "The product is stable."
- "I would like to have the solution in one product and technical support needs to be better."
What needs improvement?
I would like to have the solution in one product and technical support needs to be better.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
Informatica Axon is easy to deploy and takes six months to install. We would need five people for the solution's deployment.
What's my experience with pricing, setup cost, and licensing?
Informatica Axon is expensive.
What other advice do I have?
I wouldn't recommend the tool to small companies due to price and integration. I would rate the tool a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Delivery director at Poslovna Inteligencija
User-friendly tool supporting connectivity with different devices
Pros and Cons
- "It is one of the best tools available for data integration."
- "The cloud version could be better in terms of pricing."
What is our primary use case?
We use Informatica Cloud Data Integration for data integration and building data pipelines.
What is most valuable?
It is one of the best tools available for data integration.
What needs improvement?
Though it is a robust tool, the cloud version could be better in terms of pricing.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable product and works better than other cloud solutions. It is extensively used by 15 users in our organization. We have plans to increase the usage.
How are customer service and support?
The product's technical support team is helpful and responsive.
How was the initial setup?
The product's deployment process is easy. It requires two system engineers to support our consultant in setting up the environment. They have to consider how to connect it to an ecosystem of other tools, databases, and data sources.
What was our ROI?
The product generates a return on investment. It speeds up the development process.
What's my experience with pricing, setup cost, and licensing?
The product is highly-priced.
What other advice do I have?
I recommend Informatica Cloud Data Integration to others. It is user-friendly and supports connectivity to almost all devices. It has great technical support services as well.
I rate it an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Regional sales manager at StarLink - Trusted Security Advisor
Users can enjoy both stability and scalability, as well as a range of data governance functionalities
Pros and Cons
- "It is a very stable solution. I rate its stability a ten out of ten...It is a scalable solution...Informatica Axon's technical support is good."
- "The on-prem version's functionalities may not be available on the cloud version."
What is our primary use case?
Axon is a tool for data governance that lets you define personas of people who can define policy and implement those policies and have a check on them. So it's part of a data governance solution.
What is most valuable?
It is a very good tool. So there is Informatica Axon, Informatica EDC, and Informatica Data Quality, which are the best solutions in the market for data governance. Many customers prefer the solution.
What needs improvement?
All the functionalities of the solution that are currently available on the on-prem version should be made available on the cloud. The on-prem version's functionalities may not be available on the cloud version. So, Informatica is working on it, and it may take some time. In short, adopting the functionalities of the solution's on-prem version could be faster in the cloud.
For how long have I used the solution?
I work with an SI company, and my company is also a cyber-security value-added distributor. I have been selling Informatica products, including Axon, for years.
What do I think about the stability of the solution?
It is a very stable solution. I rate its stability a ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I have six to seven customers using the solution.
How are customer service and support?
Informatica Axon's technical support is good. So, like all the US companies, the support ticket moves from one support team to another.
How was the initial setup?
The initial setup process depends on the complexity of the customers' requirements. So, it can be simple or complex. Usually, data governance projects are a minimum of six to eight months.
Regarding the deployment process, the first step is to conduct a discovery session to understand the customers' problems. This involves identifying the stakeholders involved in the data governance process, determining who owns the data, and identifying the layers of governance that need to be implemented at various levels, including the persona and solution levels.
Two to three people, including a data analyst, a data engineer, and a data quality or data assurance person, are required to deploy and maintain the solution.
What's my experience with pricing, setup cost, and licensing?
A yearly subscription is paid based on the number of people using the solution. Price-wise, it falls under the medium range since it is neither very costly nor too cheap.
What other advice do I have?
It's a very good solution. And for any customer embarking on our data governance journey, Axon is the right tool to choose, along with ECD and Data Quality. I rate the overall solution a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Architect at Wipro
Best tool for matching capability and handling large volumes
Pros and Cons
- "Informatica MDM stands out as a tool that can give you the flexibility needed for doing channel-specific data quality or business validation."
- "Informatica MDM stands out as a tool that can give you the flexibility needed for doing channel-specific data quality or business validation."
- "The configuration process is pretty lengthy and challenging and could be made easier to understand."
- "The configuration process is pretty lengthy and challenging and could be made easier to understand."
What is our primary use case?
Typical use cases for Informatica MDM include consent management (for a large telecom vendor in Australia), master-data consolidation and analytics for vendors, facilitating vendor onboarding, and syndicating and automating global data synchronization networks.
What needs improvement?
The configuration process is pretty lengthy and challenging and could be made easier to understand.
For how long have I used the solution?
I've been using Informatica MDM for over ten years.
What do I think about the stability of the solution?
Informatica MDM is a very stable product.
What do I think about the scalability of the solution?
Informatica MDM is highly scalable - we've set it up for a customer with over a hundred million customers, and the system worked quite well.
How are customer service and support?
Informatica's technical support is great - I was amazed by the quality of their technical people and the support they provide, as well as their willingness to provide it.
How was the initial setup?
Because it's on-prem, the initial setup is of medium complexity.
What other advice do I have?
Informatica MDM stands out as a tool that can give you the flexibility needed for doing channel-specific data quality or business validation. I don't think any tools come near it in terms of its matching capability and the volume it can handle. Unless your budget is a constraint, it's definitely the way to go. I would give Informatica MDM a rating of nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Enterprise Architect at a consumer goods company with 501-1,000 employees
Comes with a lot of connectors, and it is easy to set it up and create integrations
Pros and Cons
- "We have a lot of integrations, and it's very easy to create integrations. They have a lot of connectors."
- "From a technical point of view, it's a great product."
- "Its pricing model can be improved. The response time from technical support can also be improved."
- "Its pricing model can be improved."
What is our primary use case?
We use it to take data from one source to another.
It's a subscription service. It's in Informatica's cloud, and because we have the cloud version, we are up to date in terms of its version.
What is most valuable?
We have a lot of integrations, and it's very easy to create integrations. They have a lot of connectors.
What needs improvement?
Its pricing model can be improved. The response time from technical support can also be improved.
For how long have I used the solution?
I have been using this solution for a little over three years.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It is easily scalable.
How are customer service and support?
It is not great, but it is good. Sometimes, they take a lot of time to respond.
How was the initial setup?
It was really easy to set up the product.
What's my experience with pricing, setup cost, and licensing?
Its pricing model can be improved.
What other advice do I have?
I would recommend this product. From a technical point of view, it's a great product. It's very user-friendly. It's really easy to create integrations, and it's very stable.
I would rate it a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Analytics Director at a computer software company with 1,001-5,000 employees
Versatile, robust, and great for large-scale organizations
Pros and Cons
- "The product is scalable and excellent for enterprise-level organizations."
- "It's great as a unified enterprise data management platform."
- "Cost-wise, it could be better."
- "Cost-wise, it could be better."
What is our primary use case?
We primarily use the solution for data integration, management, and more recently, data cataloging in the lineage.
What is most valuable?
It's great as a unified enterprise data management platform. It's useful for cross-platform functionality.
The solution is stable.
The product is scalable and excellent for enterprise-level organizations.
Technical support has been good.
What needs improvement?
Cost-wise, it could be better. Informatica has a bit steep upfront cost. Upfront, it requires upfront investments. Many models of Informatica still require licenses. I would really like to see Informatica moving more and more into pay as you go model, so to move completely from CapEx to OpEx.
For how long have I used the solution?
I've personally used the solution for many years.
What do I think about the stability of the solution?
The product is stable. They've been on the market for many years. They're key industry players.
What do I think about the scalability of the solution?
Everything is scalable nowadays,
Normally, I wouldn't offer Informatica for small clients - small or medium enterprises. It's an enterprise-grade solution. We are talking about many, many users.
How are customer service and support?
I have some experience with technical support and found them to be good enough.
Which solution did I use previously and why did I switch?
We've used a combination of different solutions.
Informatica is really versatile, robust solution. That said, there are competitors on different levels for Informatica. For example, for MDM, master data management, Prophecy, would be good, for example.
How was the initial setup?
Normally, if you implement a complex solution, not only the data integration model of Informatica, like PowerCenter, and more of a complex solution, like an enterprise data management platform, it's a multifaceted, multi-phase approach.
The deployment depends on the client's requirements, however, normally, I would say it's something that we would be planning for as a baseline for around one year, or maybe 10 to 12 months.
The deployment itself is never on-premises. It's public cloud mostly. Informatica can be deployed on Azure, on Amazon, and on the Informatica cloud as well.
Maintenance can be really straightforward if it's only one model like data integration. Maybe a few guys would handle it. However, if it's a complex enterprise-level implementation, again, enterprise data management platform with multiple components, multiple integrations between them and with the legacy stack on the premises, off-premises, then it's a big, and maintenance can require ten to 12 people.
What about the implementation team?
We are an integrator for Informatica. We can help clients deploy it.
What was our ROI?
I'm not measuring ROI due to the specifics of my job. With what I'm doing, I'm not measuring ROI.
What other advice do I have?
I work as a director in a consulting company. We don't implement it. We implement it for our clients. We don't implement it internally.
I recommended the solution only for particular use cases. For example, let's say if you have a simple use case just simply integrating data, it would probably not be my first choice, Informatica. However, if it's an enterprise-grade implementation of a data platform, a data management platform for creating data from A to Z, then this is a perfect option.
I'd give the solution a solid none out of ten rating.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partners
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