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Juan Carlos Escobar Gama - PeerSpot reviewer
Director TIC's - CMC chairman at CSS
Real User
Top 5Leaderboard
A highly scalable and stable solution with ROI and a good technical support team
Pros and Cons
  • "Traceability is the most valuable feature of JD Edwards EnterpriseOne...The stability of the solution is excellent."
  • "The initial setup was complex...One should get the end-user manual because, in some parts, JD Edwards EnterpriseOne is not user-friendly."

What is our primary use case?

The solution is used regarding all the technical bases of manufacturing, finance, and maintenance.

How has it helped my organization?

We work for a group of companies in their supply chain process and all aspects of their data. The meta is extracted from the EMS system online to ensure everything is under the same system. We put all the information into the system by transferring it from the mining warehouse to the slab facility in Bogata. Then in Bogata, we make all the transformation parts regarding the manufacturing. After we get the rough result, we change that to the appropriate value. In the main system, we have Azure, cost, and evaluation. We manage that and send it to New York and deliver it to sell it to our clients.

What is most valuable?

Traceability is the most valuable feature of JD Edwards EnterpriseOne.

What needs improvement?

We are currently working on the new version of JD Edwards EnterpriseOne as we are currently involved in four different industries. Our focus is on optimization, and with this new version, we hope that using the solution, we succeed at integrating AI to help with tracking and addressing. We are also working with a group of companies that we have invested in and have new deals with, and we want to be able to provide information through dashboards using AI and BI, using the solution. Additionally, we are exploring the use of blockchain technology to ensure that not only our investments but also our clients have access to market information and understand how everything is working.

Buyer's Guide
JD Edwards EnterpriseOne
December 2024
Learn what your peers think about JD Edwards EnterpriseOne. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.

For how long have I used the solution?

I have been using JD Edwards EnterpriseOne for more than five years.

What do I think about the stability of the solution?

The stability of the solution is excellent.

What do I think about the scalability of the solution?

It is a scalable solution. I rate it eight out of ten. Currently, 500 users are using the solution.

How are customer service and support?

The technical support team is excellent, as they respond very fast.

How was the initial setup?

The initial setup was complex.

What was our ROI?

We have seen a return on investment in our company.

What's my experience with pricing, setup cost, and licensing?

The pricing is very high. Even though the license is perpetual yet you have to get the maintenance. Since we pay using Pesos, it's very expensive.

What other advice do I have?

One should get the end-user manual because, in some parts, JD Edwards EnterpriseOne is not user-friendly.

I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Khalid Jalal - PeerSpot reviewer
Senior Manager - Group ICT at Gulf Aluminium Rolling Mill Co. B. S. C. (c)
Real User
Top 5Leaderboard
A valuable interface with good customization, but it could include a built-in data warehouse
Pros and Cons
  • "We find the ease of use, customization, and user interface valuable."
  • "The licensing is expensive compared to other solutions on the market."

What is our primary use case?

Our primary use case for the solution is for finance, such as payroll, sales and production but not full-fledged manufacturing because we have an in-house system developed for that. We deploy the solution on-premises.

What is most valuable?

We find the ease of use, customization, and user interface valuable.

What needs improvement?

The solution can be improved by including a built-in data warehouse and BI functionalities. So the end user could report by themselves, depending on the IT. Currently, the solution has many good features, but the issue is that people need to be very well-trained and have the right resources to do any work. For example, if you want to make a new system out of it for your business, you need to have a specialist and an architect available. In addition, some specialized resources are required for each module, which is sometimes difficult.

For how long have I used the solution?

We have been using the solution for approximately nine years and are currently using the latest version.

What do I think about the stability of the solution?

The solution is stable. I rate it a nine out of ten.

What do I think about the scalability of the solution?

The solution is scalable and easy to integrate with others. It can extend to many things, including interfacing with other applications and API-based interfacing through databases. Approximately 150 people, from operators to the CEO, are currently utilizing the solution across different countries, including Bahrain, Singapore, U.S. and Australia. I rate the scalability an eight out of ten.

How are customer service and support?

When we have issues, we usually contact our in-house team first, and if we need further support, we reach out to Oracle support, but we have not directly used support from JD Edwards Enterprise One. I rate Oracle support a five out of ten because the technical, licensing, and sales teams do not communicate with each other and provide varying information depending on the agents we speak to.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We used an internal system on the IBM platform before moving to JD Edwards Enterprise One 25 years ago. JD Edward Enterprise One has a lot of functionalities, but they are costly. So we have developed in-house systems to take care of them. For example, we have our time and attendance systems outside JD Edward Enterprise One. We also have our procurement, which liaises with our suppliers and vendors outside JD Edward Enterprise One because we cannot afford to manage everything from JD Edward Enterprise One. The fundamental functionalities are on the solution, but for any extra features and self-service workflow, we handle it outside of JD Edward Enterprise One.

How was the initial setup?

The initial setup without a lot of customization is straightforward. I rate it an eight out of ten. However, suppose there are many customizations, and you want to tweak the system to meet your particular function, depending on the complexity. In that case, it may be complex, but it is straightforward with minimal customization and more towards parameterization and customization.

The period for the initial setup could take up to a year or more, depending on the complexity and availability of resources. If you're starting from scratch and don't have a JD Edwards Enterprise One solution and want to implement it in the organization, configure it and set up the system to be functional.

What about the implementation team?

We implemented it in-house because our team has been there for many years and knows the whole system and the business. So they are like internal consultants. They are process experts and JD Edwards Enterprise One experts, and they are the IT guys. A minimum of two people are required for maintenance.

What's my experience with pricing, setup cost, and licensing?

The licensing is expensive compared to other solutions on the market, and getting the resources in Bahrain is not easy because very few of us use JD Edwards Enterprise One. I rate the pricing an eight out of ten, with one being the least expensive and ten being the most expensive.

What other advice do I have?

I rate the solution a seven out of ten. The solution is good but can be improved by including a built-in data warehouse and BI functionalities. I do not recommend the solution for users in Bahrain or Gulf because limited resources are available. However, if they can support it, then I recommend it. However, I recommend it to users in the U.S. or other countries with enough resources to support it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
JD Edwards EnterpriseOne
December 2024
Learn what your peers think about JD Edwards EnterpriseOne. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Raymond De Riel - PeerSpot reviewer
JD Edwards functional consultant manufacture at Ordina
Real User
Great modeling capabilities with lots of online documentation and an easy setup
Pros and Cons
  • "The solution can scale."
  • "The reporting has to be flexible or it will turn the end-user off."

What is our primary use case?

I've been working as a JD Edwards consultant for four companies we did projects for all four in the food markets. With all four of them, two times it was an implementation project, and two times it was management and book fixing and that kind of thing.

For me, it always was production and logistics.

What is most valuable?

The strongest functionality of JD Edwards is the ability to model, in the production that it is, model the production process. If I were to model the bill of materials and production routing, then that's one of the strongest parts of JD Edwards.

The initial setup is not difficult.

The solution can scale.

The stability is good.

There's a large amount of online documentation that makes troubleshooting easy.

What needs improvement?

It's all in the way that end-users are able to make reports. The more that's flexible, the better it is. In JD Edwards, it's the reports that you get standard. Then the user has to deal with that and if he's not satisfied with it, well, then that's tough luck, so to say. The reporting has to be flexible or it will turn the end-user off.

I'm not sure if there are any missing features. The last thing we worked with was Orchestrator and that was something that could be of great value. Orchestrator will prove to be the solution for many problems. At the moment, there isn't something that I would say that we're all waiting for it. On the other hand, they should make more noise on the Orchestrator, as there are not many people who know what it is and what it can do, and what it can mean for new implementations, or old ones.

For how long have I used the solution?

I've used the solution for the past five or six years.

What do I think about the stability of the solution?

The solution is quite stable. 

What do I think about the scalability of the solution?

The product can scale. If you are too big or too small for the solution, if you are something like Coca-Cola worldwide, you would not use JD Edwards solely for all activities. They're too big. If you are a company of, let's say 10 employees, then you're too small. However, otherwise, if you choose right, it's very easy to set it up and it's scalable. If you are going from, let's say 200 to 500 employees, no problem. If you have two sites and you're growing to five production sites, also no problem.

How are customer service and support?

The solution is part of the Oracle family and I always used the information that I could find in Oracle Metalink. For JD Edwards it's also there this. The support information that you can find on the Oracle sites, the support sites, it's huge. If I have a problem, then in 80% of the cases, I can find a solution somewhere on the support side of Oracle before I have to lock a service request with the Oracle support unit. There's a lot of information that you can find on your own. Therefore, the support is quite good.

Which solution did I use previously and why did I switch?

At this moment, I'm on my second project for Oracle E-Business Suite and then the project module.

How was the initial setup?

The implementation process is pretty simple. I can relate it to the E-Business Suite, as I've also a long-term experience in E-Business Suite. JD Edwards is more simple than the E-Business Suite to set up and make work. On the other hand, if you have a very large operation and your operation is multi-language and multicurrency, then the E-Business Suite is better as it has more opportunities to set it up for multicurrency and multi-language. That said, in daily practice, JD Edwards is reasonably easy to set it up.

In terms of maintenance, for the application management team, for a normal instance of JD Edwards, then you could expect something like, let's say 500 users. Then there would be one or two application managers that are managing an application of that size - and perhaps one database manager.

What was our ROI?

The ROI is not my business. I can't speak to if we have seen any.

What's my experience with pricing, setup cost, and licensing?

I barely know what the license costs are. They are in the range of $1,000 per end-user per year or something like that. A lot of the bigger ERP solutions, like E-Business Suite or SAP, are all the same or similar in terms of pricing. 

What other advice do I have?

We are a system integrator.

I'd advise new users if you are using JD Edwards or if you are using Oracle E-Business Suite, just go on with it and stay using it for a long time. It will be supported until, the last I heard, 2030, by Oracle and perhaps even longer. However, if you are thinking about implementing an ERP solution that's new, from the scratch, I would consider one of the cloud solutions. Then you could look to an Oracle Cloud product or you can look to Salesforce - whatever suits your business. I would go for the cloud products and not for the, well, let's say old school, on-premise products.

I would rate the solution at an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Aurelien Ouabi - PeerSpot reviewer
Project Manager at SQORUS
Real User
Top 10
A stable product with good technical support that can be deployed easily
Pros and Cons
  • "The product has been stable so far."
  • "The only issue with the solution that it yet to consider improvements in its price."

What is most valuable?

Feature-wise, it is a good product. I have implemented the solution in a big company. It is one of my projects where I implemented JD Edwards EnterpriseOne.

What needs improvement?

In terms of weaknesses, I can say that the product has no problems since it can be easily deployed.

Instead of considering adding additional things to the overall app, it is good to add a financial path and general ledger since that is what is mostly used here.

The only issue with the solution that it yet to consider improvements in its price.

For how long have I used the solution?

I have experience with JD Edwards EnterpriseOne. I have twenty years of experience with the solution. I am involved in a lot of big projects, including the small ones. I am a technical consultant. My company has a partnership with JD Edwards EnterpriseOne.

What do I think about the stability of the solution?

The product has been stable so far.

How are customer service and support?

I am satisfied with the technical support by JD Edwards EnterpriseOne.


What's my experience with pricing, setup cost, and licensing?

In terms of pricing, we have a lot of problems because companies here don't have enough resources to acquire the product. So we need to evaluate the price according to our demographic.

The license cost is around 1,00,000 euros.

We do have to pay additionally for maintenance.


What other advice do I have?

I rate the overall product an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Madhan Babu - PeerSpot reviewer
Senior Analyst at a tech services company with 10,001+ employees
Real User
Easy to use, set up, and expand
Pros and Cons
  • "It’s a stable product."
  • "We’d like to see technical support integrated within the application so that it is not required to raise additional incidents or do manual outreach to support."

What is our primary use case?

It is an ERP platform.

I use it for admin privileges to create a user and delete a user or granting with the usage of our user is different in their perspective. They use it for logistics or ERP functionality, whichever is applicable to them.

What is most valuable?

It’s a web-based application and it is easy to use. It offers a wide range of solutions for the industry part.

The product is easy to set up.

It’s a stable product.

The solution can scale.

What needs improvement?

The solution is already pretty refined. If they can continue to do so, it will continuously get better.

We’d like to see technical support integrated within the application so that it is not required to raise additional incidents or do manual outreach to support. We can reduce the manual process for technical support by having it within the solution itself. That would be easier than sending tickets.

For how long have I used the solution?

I’ve used the solution for more than three years.

What do I think about the stability of the solution?

We’re on the cloud now. There are some integration and migration issues, however, apart from that, the application is stable. Probably once everything is sorted after the implementation, it should be good.

What do I think about the scalability of the solution?

The solution is scalable. We already have a scaled version of it.

We have around 5,000 users right now.

How are customer service and support?

We haven’t really had issues with the solution. It’s very easy to use and therefore we haven’t needed the help of support so much.

How was the initial setup?

It’s easy to initially set up. It’s not hard at all.

I’m not sure how long it takes to deploy the product.

What's my experience with pricing, setup cost, and licensing?

I'm not sure about the license part. I don't have any details.

Which other solutions did I evaluate?

I’m not sure if the company evaluated anything else beforehand.

What other advice do I have?

I am a reseller.

I am not a regular user of it, I'm an admin user of it and I am not aware of the application part of it.

New users can use the solution as a web implementation of the application and it is a user-friendly application.

I’d recommend the product to others.

I would rat ether solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
MaggieVan Wyk - PeerSpot reviewer
Chief Financial and Operating Officer/CEO at Aicrem Square
Real User
Top 5Leaderboard
Streamlined manufacturing processes with effective mode management and cost savings
Pros and Cons
  • "The solution excels in costing and work order processing. JD Edwards EnterpriseOne manages multiple manufacturing modes in the same process effectively."
  • "Overall, I would rate the solution nine out of ten, as it can be customized to the company's needs while maintaining best practices."
  • "There is room for improvement on the payroll side, as the solution is not very strong in this area."
  • "There is room for improvement on the payroll side, as the solution is not very strong in this area."

What is our primary use case?

JD Edwards EnterpriseOne is very strong on the manufacturing side. Other industries are also suitable, however, the manufacturing aspect is quite strong. Our clients also use Orchestrator for AI and robotics, which are embedded in mobile solutions.

What is most valuable?

The solution excels in costing and work order processing. JD Edwards EnterpriseOne manages multiple manufacturing modes in the same process effectively. 

The platform is user-friendly, which reduces the need for on-site partners or consultants. It offers time and cost-saving features while maintaining best practices.

What needs improvement?

There is room for improvement on the payroll side, as the solution is not very strong in this area.

For how long have I used the solution?

I have been working with JD Edwards EnterpriseOne since 1993.

What do I think about the stability of the solution?

I would rate the stability at eight out of ten. There are no critical issues with JD Edwards EnterpriseOne.

What do I think about the scalability of the solution?

I would rate the scalability at ten out of ten.

How are customer service and support?

The technical support is very good. They act quickly, and the partners stay up-to-date with the latest innovations.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is not difficult at all. It is very user-friendly, with a strong focus on user experience.

What's my experience with pricing, setup cost, and licensing?

The pricing is average. Over the years, it might increase a little. Generally, it offers a good price.

What other advice do I have?

Based on my experience, I would recommend JD Edwards EnterpriseOne to other people. 

Overall, I would rate the solution nine out of ten, as it can be customized to the company's needs while maintaining best practices.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PeerSpot user
Euan Ellis - PeerSpot reviewer
Director of IT Applications at a manufacturing company with 1,001-5,000 employees
Real User
Beneficial consolidated platform, scalable, but highly complex setup
Pros and Cons
  • "JD Edwards EnterpriseOne's most valuable feature is its one consolidated platform that runs all the different aspects of companies."
  • "JD Edwards EnterpriseOne is more of a legacy solution because most of the competitors are or have moved to the cloud. It would be beneficial if there was a cloud version available. Additionally, the interface could improve."

What is our primary use case?

JD Edwards EnterpriseOne is generally used to run most business operations and at a very high level. Those business operations would include a financial module, distribution, and HR. There are many other modules available to fit enterprises' needs.

What is most valuable?

JD Edwards EnterpriseOne's most valuable feature is its one consolidated platform that runs all the different aspects of companies.

What needs improvement?

JD Edwards EnterpriseOne is more of a legacy solution because most of the competitors are or have moved to the cloud. It would be beneficial if there was a cloud version available. Additionally, the interface could improve.

For how long have I used the solution?

I have been using JD Edwards EnterpriseOne for approximately 20 years.

What do I think about the stability of the solution?

JD Edwards EnterpriseOne is stable.

What do I think about the scalability of the solution?

The scalability of JD Edwards EnterpriseOne is very good. You can have a lot of users using the solution, such as 20,000, and run multiple companies and languages.

How was the initial setup?

The initial setup of JD Edwards EnterpriseOne is highly complex.

What about the implementation team?

We use remote services for the support of JD Edwards EnterpriseOne.

What's my experience with pricing, setup cost, and licensing?

The maintenance of JD Edwards EnterpriseOne is expensive and overall the solution is expensive. Most enterprise operation solution is expensive.

The cost of the solution depends on the size of the company, the number of users, and many other factors.

What other advice do I have?

I would advise others t choose a cloud base solution.

I rate JD Edwards EnterpriseOne a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1755732 - PeerSpot reviewer
Project Leader at a tech services company with 1,001-5,000 employees
Real User
A customizable, user-friendly, and stable product for managing the business
Pros and Cons
  • "With the new versions, it has become very user-friendly. We have integration with mobiles, and we have cloud-based solutions. There are a lot of things that can be done by front-end users without technical knowledge. They can create reports without having to do any coding, and it's very good now."
  • "If they can research and make the installation part easier or more user-friendly, it would be nice."

What is our primary use case?

It is a good product for managing the business. We can manage supply chain and distribution, manufacturing, finance, etc.

I'm a consultant. I work for different clients, and I have worked on different versions, such as XP, 8.12, 9.1, and 9.2.

What is most valuable?

The good thing about it is that it is very customizable. We can modify it the way we want.

With the new versions, it has become very user-friendly. We have integration with mobiles, and we have cloud-based solutions. There are a lot of things that can be done by front-end users without technical knowledge. They can create reports without having to do any coding, and it's very good now.

What needs improvement?

If they can research and make the installation part easier or more user-friendly, it would be nice.

For how long have I used the solution?

I have been using this solution for about 10 years. 

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is very scalable. The client I'm currently working with has about a thousand users, but I've worked with other clients with a lot more users, such as about 5,000 or so, across different geographies.

There is currently no plan to increase its usage.

How are customer service and support?

It is pretty good, but when we contact Oracle support, we have to first do our homework. They need several things before they look into any issues. 

Oracle provides support for standard things. They support the standard or vanilla product. If we have a lot of customizations, it gets tricky. We are responsible for the things we change, and they are mostly responsible for the standard part. So, the more customizations we have, the trickier it gets.

Which solution did I use previously and why did I switch?

I used a product from Oracle as a CRM tool, but I haven't used any other ERP. I've only been using JD Edwards.

How was the initial setup?

It is not very straightforward. You need a very technical person to do that or assist you. The installation is okay, but when you're implementing, you have to do adjustments to make it work for your business. So, it does require a little bit of technical expertise. You might need help from Oracle as well. 

The installation takes a few days, but the implementation can take a few months.

In terms of maintenance, in the current team that I'm working with, there are about 25 to 30 people for IT support for 1,000 users.

What other advice do I have?

I find it really good. I have limited exposure to the product, and from my point of view, it is very customizable. It is very good because we can modify the way we want. It is stable as long as we are following Oracle guidelines.

I would definitely recommend it to others. I love it. With the new versions, it has become very good. 

I would rate it a nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free JD Edwards EnterpriseOne Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free JD Edwards EnterpriseOne Report and get advice and tips from experienced pros sharing their opinions.