Our primary use case for the solution is for finance, such as payroll, sales and production but not full-fledged manufacturing because we have an in-house system developed for that. We deploy the solution on-premises.
Senior Manager - Group ICT at Gulf Aluminium Rolling Mill Co. B. S. C. (c)
A valuable interface with good customization, but it could include a built-in data warehouse
Pros and Cons
- "We find the ease of use, customization, and user interface valuable."
- "The licensing is expensive compared to other solutions on the market."
What is our primary use case?
What is most valuable?
We find the ease of use, customization, and user interface valuable.
What needs improvement?
The solution can be improved by including a built-in data warehouse and BI functionalities. So the end user could report by themselves, depending on the IT. Currently, the solution has many good features, but the issue is that people need to be very well-trained and have the right resources to do any work. For example, if you want to make a new system out of it for your business, you need to have a specialist and an architect available. In addition, some specialized resources are required for each module, which is sometimes difficult.
For how long have I used the solution?
We have been using the solution for approximately nine years and are currently using the latest version.
Buyer's Guide
JD Edwards EnterpriseOne
February 2025
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What do I think about the stability of the solution?
The solution is stable. I rate it a nine out of ten.
What do I think about the scalability of the solution?
The solution is scalable and easy to integrate with others. It can extend to many things, including interfacing with other applications and API-based interfacing through databases. Approximately 150 people, from operators to the CEO, are currently utilizing the solution across different countries, including Bahrain, Singapore, U.S. and Australia. I rate the scalability an eight out of ten.
How are customer service and support?
When we have issues, we usually contact our in-house team first, and if we need further support, we reach out to Oracle support, but we have not directly used support from JD Edwards Enterprise One. I rate Oracle support a five out of ten because the technical, licensing, and sales teams do not communicate with each other and provide varying information depending on the agents we speak to.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We used an internal system on the IBM platform before moving to JD Edwards Enterprise One 25 years ago. JD Edward Enterprise One has a lot of functionalities, but they are costly. So we have developed in-house systems to take care of them. For example, we have our time and attendance systems outside JD Edward Enterprise One. We also have our procurement, which liaises with our suppliers and vendors outside JD Edward Enterprise One because we cannot afford to manage everything from JD Edward Enterprise One. The fundamental functionalities are on the solution, but for any extra features and self-service workflow, we handle it outside of JD Edward Enterprise One.
How was the initial setup?
The initial setup without a lot of customization is straightforward. I rate it an eight out of ten. However, suppose there are many customizations, and you want to tweak the system to meet your particular function, depending on the complexity. In that case, it may be complex, but it is straightforward with minimal customization and more towards parameterization and customization.
The period for the initial setup could take up to a year or more, depending on the complexity and availability of resources. If you're starting from scratch and don't have a JD Edwards Enterprise One solution and want to implement it in the organization, configure it and set up the system to be functional.
What about the implementation team?
We implemented it in-house because our team has been there for many years and knows the whole system and the business. So they are like internal consultants. They are process experts and JD Edwards Enterprise One experts, and they are the IT guys. A minimum of two people are required for maintenance.
What's my experience with pricing, setup cost, and licensing?
The licensing is expensive compared to other solutions on the market, and getting the resources in Bahrain is not easy because very few of us use JD Edwards Enterprise One. I rate the pricing an eight out of ten, with one being the least expensive and ten being the most expensive.
What other advice do I have?
I rate the solution a seven out of ten. The solution is good but can be improved by including a built-in data warehouse and BI functionalities. I do not recommend the solution for users in Bahrain or Gulf because limited resources are available. However, if they can support it, then I recommend it. However, I recommend it to users in the U.S. or other countries with enough resources to support it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Analyst at a tech services company with 10,001+ employees
Easy to use, set up, and expand
Pros and Cons
- "It’s a stable product."
- "We’d like to see technical support integrated within the application so that it is not required to raise additional incidents or do manual outreach to support."
What is our primary use case?
It is an ERP platform.
I use it for admin privileges to create a user and delete a user or granting with the usage of our user is different in their perspective. They use it for logistics or ERP functionality, whichever is applicable to them.
What is most valuable?
It’s a web-based application and it is easy to use. It offers a wide range of solutions for the industry part.
The product is easy to set up.
It’s a stable product.
The solution can scale.
What needs improvement?
The solution is already pretty refined. If they can continue to do so, it will continuously get better.
We’d like to see technical support integrated within the application so that it is not required to raise additional incidents or do manual outreach to support. We can reduce the manual process for technical support by having it within the solution itself. That would be easier than sending tickets.
For how long have I used the solution?
I’ve used the solution for more than three years.
What do I think about the stability of the solution?
We’re on the cloud now. There are some integration and migration issues, however, apart from that, the application is stable. Probably once everything is sorted after the implementation, it should be good.
What do I think about the scalability of the solution?
The solution is scalable. We already have a scaled version of it.
We have around 5,000 users right now.
How are customer service and support?
We haven’t really had issues with the solution. It’s very easy to use and therefore we haven’t needed the help of support so much.
How was the initial setup?
It’s easy to initially set up. It’s not hard at all.
I’m not sure how long it takes to deploy the product.
What's my experience with pricing, setup cost, and licensing?
I'm not sure about the license part. I don't have any details.
Which other solutions did I evaluate?
I’m not sure if the company evaluated anything else beforehand.
What other advice do I have?
I am a reseller.
I am not a regular user of it, I'm an admin user of it and I am not aware of the application part of it.
New users can use the solution as a web implementation of the application and it is a user-friendly application.
I’d recommend the product to others.
I would rat ether solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
JD Edwards EnterpriseOne
February 2025
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Learn what your peers think about JD Edwards EnterpriseOne. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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Chief Financial and Operating Officer at Aicrem Square
User-friendly, flexible and easy to customize, and offers good support for different industries
Pros and Cons
- "The most valuable feature is the user experience, where you can create your own queries, it sends you alerts, and it's very flexible."
- "I would like to see the HR features enhanced with respect to localization for South Africa and other countries."
What is our primary use case?
We are a consultancy and we use this solution to provide services for our customers.
Over time, I have used JD Edwards for a variety of use cases. One of the very recent ones was converting from strong discrete costing to actual costing in a manufacturing setting. Some other examples are capital asset management and AP automation.
What is most valuable?
The most valuable feature is the user experience, where you can create your own queries, it sends you alerts, and it's very flexible.
The interface is very user-friendly. As long as you apply logic, it is easy to do the technical stuff. It is structured well so you don't always have to depend on technical people to do things like create reports.
It has the latest features in terms of embedded mobility and orchestration.
The integration with other products is easy to do.
Customization is easy to do, as long as you stick to their rules. It can be customized in a cloud-based deployment, as well.
There are tools in place that allow users to update the system themselves, without any technical support.
Support for developers is easy because they have their own toolset. They have options for using SQL, RPG, and different languages, depending on the hardware that you're using.
What needs improvement?
I would like to see the HR features enhanced with respect to localization for South Africa and other countries. They have perhaps 12 localizations but I think that for countries like South Africa, where the payroll system is unique, they should start investing more heavily.
I would like to see more training documentation, or alternatively, training that you can do without having to go offsite. Unfortunately, when training with Oracle, it is quite expensive. Also, the instructors come from India and the dialect is very difficult for people from South Africa to understand. Consequently, a lot of people feel that it's a waste. It could have been very good but they didn't understand what the trainer was saying. This is a big thing that I would like to see more with. The documentation that they have is good, but it's very expensive so people would rather not buy it.
For how long have I used the solution?
I have been working with JD Edwards EnterpriseOne for about 20 years, since 2000. Prior to that, I had been using JD Edwards World since 1991.
What do I think about the stability of the solution?
EnterpriseOne is used on a daily basis and the actual solution is very stable, whether deployed on-premises in on the cloud. Stability will depend on who did the setup, as with any system. When you try to take short cuts then you end up short anyway.
What do I think about the scalability of the solution?
It is absolutely easy to scale this product. We have about ten users in the company.
Which solution did I use previously and why did I switch?
I have a little bit of experience with similar products from several vendors, including Microsoft Dynamics and SAP. I have found that the user experience is much nicer within JD Edwards, compared to anything else that I have seen. It is not rigid and allows you to change or customize things within the framework that is provided.
NetSuite is a little bit cheaper than JD Edwards, although they are catering more to smaller enterprises rather than medium-sized organizations. They compromise certain functionality or applications. A lot of the applications out there are good for startups, but the moment that you start diversifying, you have to start looking either at add-ons or re-implementing different ERPs. The trend lately is not to just replace everything. Rather, have additional or complementary products that suit your needs
With JD Edwards, it is a fully integrated system so you can run just certain modules, but it's optimized if you use the full ERP system. For example, if you need procurement, work orders, and financials, then there is a benefit to moving everything into one system.
How was the initial setup?
Provided you understand the framework, it is quite easy to install and set up. After this, it is easy to maintain and manage. The length of time required for deployment depends on whether you have a proper blueprint because all of the processes are embedded. With all of the blueprints available, for a new installation, it can take between six and nine months.
The deployment will also depend on the state of your data. It may already be clean, or it maybe needs to be pre-processed before migrating. I would say that every situation is unique. You can do the majority of the setup offsite, just by getting all of the business processes in advance. Then, when you start UAT and other testing, you go onsite and go live. It's not that complex. I came from a financial background and moved into the IT sphere, which was not that difficult to do.
The maintenance is done with our in-house team. Normally, you have one person for every module. However, on the technical side, you only need one person because everything has been automated and is orchestrated to do a lot of the work for you. It just pops out some reports and alerts as it monitors the system for you.
What about the implementation team?
In some cases, we used assistance from the vendor during the implementation, although we have also deployed it ourselves. These days, a lot of the migration, upgrades, or updates are done internally.
When it comes to supporting our customers, we are able to do functionality support because we've got in-house business analysts who do the actual applications.
What's my experience with pricing, setup cost, and licensing?
The licensing is for mid-market businesses, where it is cheaper than Oracle Cloud, EBS, or SAP. It is very much on part with Dynamics, although Dynamics can become quite pricey in the end.
The cost of licensing depends on the modules that are being used. It varies because some of them are user-based, whereas others are employee-based.
There is a lite license and a normal license. People who use it full time, like in procurement or for someone doing purchase orders, use a normal license. On the other hand, when you get people that only do approvals, for instance, then they can get a lite license and it's a little bit cheaper.
What other advice do I have?
Most of my experience is with on-premises deployments, although I have also worked in an environment where we hosted it on the cloud. If you have a cloud-based deployment then it's managed and maintained by the vendor, although you can still have your own customizations that are unique to the business.
The vendor continuously improves this product, basing their changes according to the feedback provided by customers. At this point in time, it is difficult to asks for specific features because they're very compatible with any other system in the market.
They are very strong in the manufacturing, construction, and engineering industries.
My advice for anybody who is implementing JD Edwards is to make sure that all of your processes are stabilized and standardized. Follow the best practices. Make sure that the processes are not coming from somebody who had good ideas 60 years ago but in reality, are no longer effective.
The best thing to do is make sure that the data is clean and you have the blueprints for the business processes according to best practices.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Manager at a construction company with 1,001-5,000 employees
It has simplified the process completely, and on par with the other ERPs that are available in the market now.
Pros and Cons
- "It has simplified the process completely, and even though it has many features which are available in the market now, but it is on par with the other ERPs that are available in the market now."
- "We do a straight forward, simple plug and play installation so there are no problems technically now."
- "Originally, there were some complications with implementation."
How has it helped my organization?
It has simplified the process completely, and even though it has many features which are available in the market now, but it is on par with the other ERP software solutions available in the market now.
What is most valuable?
One feature is that J.D. Edwards supports any software it integrates with.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It's a 100% stable product. In past versions, there were issues of instability. But, now it is entirely stable, as long as it is properly maintained and properly implemented.
What do I think about the scalability of the solution?
It can be scalable to any extent. There are no issues and no boundaries. We find for J.D. Edwards to scale. It can serve small medium and large enterprises at the same time.
How was the initial setup?
Originally, there were some complications with implementation. But now, it is very simple to set up and get everything going in a couple of months. Oracle has done tremendous work on improving the issues that we were facing on the J.D. Edwards front, and they fixed all those issues. Now we do a straight forward, simple plug-and-play installation, so there are no problems technically now.
What's my experience with pricing, setup cost, and licensing?
The pricing of this solution costs an arm and a leg. This keeps the customers away from going for J.D. Edwards.
Which other solutions did I evaluate?
We compared:
- JD Edwards EnterpriseOne vs Dynamics AX
- JD Edwards EnterpriseOne vs SAP
- JD Edwards EnterpriseOne vs Red Hat.
We selected JD Edwards because technically it was sound, and commercially, it came at a good price. It was a great value.
What other advice do I have?
When looking for a new product, definitely consider:
- Stability
- IT technology
- Value
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at Domino
Robust and stable management with a rich set of functionalities
Pros and Cons
- "The tool is valuable for its rich set of functionalities and stability. The solution is stable. The customer service and support is good."
- "The product’s pricing should be improved."
What is our primary use case?
I use the solution for managing financial aspects like accounting, customer providers, and distribution of goods.
What is most valuable?
The tool is valuable for its rich set of functionalities and stability.
What needs improvement?
The product’s pricing should be improved.
For how long have I used the solution?
I have been using this solution for the past five years.
What do I think about the stability of the solution?
The solution is stable.
How are customer service and support?
The customer service and support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was complex. Currently, approximately 10 to 20 individuals within our company are using the solution.
What's my experience with pricing, setup cost, and licensing?
The solution’s pricing depends on the module you’re purchasing.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Enterprise Architect at Assore
Stable and solid with reasonable licensing costs
Pros and Cons
- "A stable and solid product."
- "Lacking in certain areas of support."
What is most valuable?
This is a stable and solid product.
What needs improvement?
We've lost the second and third layer of support to a company that specializes in JD Edwards, so they do all the changes for us.
For how long have I used the solution?
I've been using this solution for 12 years.
What do I think about the stability of the solution?
We have some small issues but the stability is fine.
What do I think about the scalability of the solution?
The scalability is good.
How are customer service and support?
We have a monthly SOA meeting. Tech support is always busy with tickets, incidents, changes and service requests.
How was the initial setup?
The initial setup is somewhere between straightforward and complex. It was not straightforward, but it was done a while ago and would likely be simpler these days. We used a third party for our implementation 12 years ago. We now have 600 users.
What was our ROI?
We've seen a return on our investment.
What's my experience with pricing, setup cost, and licensing?
The licensing costs are reasonable.
What other advice do I have?
I recommend this solution and rate it 10 out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at Vertex Business Systems
User-friendly, stable, and scalable
Pros and Cons
- "There are numerous good features."
- "I would like the user experience to be more user-friendly."
What is our primary use case?
The use case is finance, procurement, sales, or management on the touch screen.
How has it helped my organization?
The solution has significantly reduced the number of modifications to our system from the previous software. Enterprise One has come in to reduce the modifications that need to be done, as well as the interface between other systems. Furthermore, the solution has also increased operational efficiency.
What is most valuable?
There are numerous good features. Our customers really like the bank configuration of the solution. By budgeting regarding the financial base for the management. There are a host of features that our customers are interested in. The features really have to be self-explanatory.
What needs improvement?
I would like the user experience to be more user-friendly. The current reporting system is not good; the only options are to export to PDF and Excel. The previous reporting system was not good either unless we do blind reporting where we can find our own report, such as a DTE stop report. It is not good compared to our website.
For how long have I used the solution?
I have been using the solution for eight years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution is scalable. Our business can scale up for our customers as we start from the video on live message all the way to the back end.
Which solution did I use previously and why did I switch?
I previously used SAP Business All-in-One but I prefer JD EdwardsOne.
Our price range is very competitive, and JD EdwardsOne is easy to use. Additionally, the new user interface is user-friendly.
How was the initial setup?
The initial setup can be a bit tedious. If we have to set the hang-up, the process of scrubbing the tables is also tedious. Therefore, we need someone with the necessary skills and experience. However, if we have experience in JD Edwards, the initial setup should be manageable.
The deployment time depends on the organization. If the prototype and business processes have already been completed by the company, then we will only need to manage the project for them to go live. However, this is especially true for recent cases. It takes a bit of time to do an enterprise deployment, so if we only have to do financial and procurement, we can expect it to take four to six months. It also depends on the customer's readiness and we require eight consultants for a medium-sized deployment.
What about the implementation team?
Our organization implements the solution for our customers.
What other advice do I have?
I give the solution an eight out of ten.
I don't think the solution is difficult to maintain, especially if we provide good training. The solution is hard to automate, but with good training for the customer, it should be manageable.
Training is required to use the solution, and I recommend consulting a professional before making any major changes to the system.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Functional Consultant at DXC Technology
Useful orchestrator, reliable, and helpful support
Pros and Cons
- "The most valuable feature of JD Edwards EnterpriseOne is the flashback it quickly takes you to the data browser. Additionally, one of the newer tools is the orchestrator which is very good."
- "JD Edwards EnterpriseOne could improve the speed because sometimes it takes time to load into the environment. This is typical when the ESU patch packages are used."
What is our primary use case?
JD Edwards EnterpriseOne is used by our clients that use different modules, such as payroll and finance. I primarily use the payroll module.
What is most valuable?
The most valuable feature of JD Edwards EnterpriseOne is the flashback it quickly takes you to the data browser. Additionally, one of the newer tools is the orchestrator which is very good.
What needs improvement?
JD Edwards EnterpriseOne could improve the speed because sometimes it takes time to load into the environment. This is typical when the ESU patch packages are used.
For how long have I used the solution?
I have been using JD Edwards EnterpriseOne for approximately three years.
What do I think about the stability of the solution?
JD Edwards EnterpriseOne is stable.
What do I think about the scalability of the solution?
The scalability of JD Edwards EnterpriseOne is good.
We have approximately 40 clients using
How are customer service and support?
I rate the support from JD Edwards EnterpriseOne a four out of five.
How was the initial setup?
The setup of JD Edwards EnterpriseOne difficulty depends on the module being installed by the client. The setup does not take much time but the implementation of the modules can take approximately 18 weeks to complete. If there are multiple modules being implemented it can take approximately six months.
What about the implementation team?
I am a consultant that does the JD Edwards EnterpriseOne implementations.
What's my experience with pricing, setup cost, and licensing?
The price of JD Edwards EnterpriseOne is high. However, every ERP solution has a high price.
What other advice do I have?
I would recommend this solution to others.
I rate JD Edwards EnterpriseOne eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: February 2025
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