JD Edwards EnterpriseOne is an ERP solution for our customer's business processes comprising of manufacturing, financials, procurement, inventory, et cetera.
Global Oracle JDE Practice Head at a tech services company with 10,001+ employees
Continual feature enhancements, low maintenance, and user-friendly
Pros and Cons
- "JD Edwards EnterpriseOne has improved within all the solutions and there have been a lot of investments by Oracle in these solutions. Most of the functionalities, and business requirements, are available for the system in the solution and there have been enhancements to the processes, UI, and tools, which have been done on a regular basis."
- "The initial setup of JD Edwards EnterpriseOne is straightforward. However, it could improve."
What is our primary use case?
What is most valuable?
JD Edwards EnterpriseOne has improved within all the solutions and there have been a lot of investments by Oracle in these solutions. Most of the functionalities, and business requirements, are available for the system in the solution and there have been enhancements to the processes, UI, and tools, which have been done on a regular basis.
The inbuilt BI user experience and enhanced UI analytics, are very good. These are key features I love about the solution. It is more user-friendly with functionalities continually updating and there's less technical dependency. Rather than hiring a technical person to explain everything or doing the development for you, anyone can do it on their own without any technical help, such as the end-users.
For how long have I used the solution?
I have been using JD Edwards EnterpriseOne for approximately 18 years.
What do I think about the stability of the solution?
JD Edwards EnterpriseOne is highly stable.
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What do I think about the scalability of the solution?
JD Edwards EnterpriseOne is best suited for small and medium business enterprises. There are multiple features in the solution that customers look for and this is why it has been a good solution for the past 30 to 35 years in the market.
JD Edwards EnterpriseOne is a scalable solution.
How are customer service and support?
If there's any problem, such as a bug in the system, you have the solution on the knowledge garden, on the Oracle website.
Which solution did I use previously and why did I switch?
I am an engineer for the last 18 years and I have not seen any other solution from the market that is better. I have seen some comparable solutions, that might be on par with the JD Edwards EnterpriseOne. However, JD Edwards EnterpriseOne is being rated as the tier one ERP in the industry for SMBs.
How was the initial setup?
The initial setup of JD Edwards EnterpriseOne is straightforward. However, it could improve.
I rate the setup of JD Edwards EnterpriseOne a three out of five.
What about the implementation team?
The maintenance of JD Edwards EnterpriseOne is very low. There can be support after the implementation, but I've seen a lot of customers using the solution without the support. They are able to maintain the solution on their own.
What other advice do I have?
My advice to others is JD Edwards EnterpriseOne is excellent. It has multiple features and business processes of the industry, especially the manufacturing industry, out of the box. There are fewer customizations required. It can meet, 90 to 95 percent of the standard business processes' out-of-box functionality. It is a very good solution from a business point of view.
I rate JD Edwards EnterpriseOne a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Systems Architect at a consumer goods company with 1,001-5,000 employees
Generates financial reports that are aligned with business expectations. I would like to see improvements in GL, AP, AR, and the sales and supply chain.
What is most valuable?
The most valuable feature is customization through E1 tools because Oracle JDE is neither prepared nor updated in time for Latin America localizations.
How has it helped my organization?
Financial reports are clearer and better aligned with business expectations.
What needs improvement?
I would like to see the following:
- Improvements in GL, AP, AR and sales and supply chain
- A standard solution for the deployment server to automate, assemble, build, and deploy packages by schedule. We need to develop or look for third party solutions. The same goes for E1 Pages.
- An easier setup
For how long have I used the solution?
We have used this solution for five years.
What do I think about the stability of the solution?
We did have some stability issues. We currently use IBM WebSphere 7.1 and it sometimes does not look like it is 100% compatible.
What do I think about the scalability of the solution?
I did not encounter any issues with scalability.
How are customer service and technical support?
I would give technical support a rating of 7/10.
Which solution did I use previously and why did I switch?
We used to work with JDE World Software Version A7.3. We changed because the business required more advanced technology functions like mobility and financial reporting.
How was the initial setup?
The setup was absolutely straightforward. It was mostly on the end-user paradigm from using the Word software (green screen) to a web-based application.
What's my experience with pricing, setup cost, and licensing?
Find a way to manage licenses wisely. Negotiate it as best as you can with your provider because it is very expensive.
Which other solutions did I evaluate?
We evaluated SAP and Oracle EBS.
What other advice do I have?
Evaluate the known issues, implement the most stable tool releases, and keep your ASUs/ESUs up-to-date.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
JD Edwards EnterpriseOne
November 2024
Learn what your peers think about JD Edwards EnterpriseOne. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Project and Service delivery Manager at a tech services company with 11-50 employees
Scalable and reliable, but implementation could be easier
Pros and Cons
- "We did not have any problems with the scalability of JD Edwards EnterpriseOne."
- "The solution could be easier to implement. However, the complexity was in our internal processes meeting our country's requirements. Every country has a slightly different process, taxation, and rules. That was the difficult part, not the solution itself. I expect our experience would have been more or less the same with any ERP, such as SAP, Navision, or Dynamics."
What is our primary use case?
We use JD Edwards EnterpriseOne as a standard financial ERP package but we mainly for finance and accounting reporting.
For how long have I used the solution?
I have been using JD Edwards EnterpriseOne for six months.
What do I think about the stability of the solution?
The solution was stable.
What do I think about the scalability of the solution?
We did not have any problems with the scalability of JD Edwards EnterpriseOne.
We had a large number of people using the solution in many countries.
Which solution did I use previously and why did I switch?
I have previously used SAP.
How was the initial setup?
There were implementation issues, which were more related to the customization and setting up the country-specific parameters. When the system was set up correctly, passed the UAT, and we were weeks in production it seems to be very stable.
The solution could be easier to implement. However, the complexity was in our internal processes meeting our country's requirements. Every country has a slightly different process, taxation, and rules. That was the difficult part, not the solution itself. I expect our experience would have been more or less the same with any ERP, such as SAP, Navision, or Dynamics.
What about the implementation team?
We had our own team of five consultants who did the deployments.
What's my experience with pricing, setup cost, and licensing?
There is an annual license for this solution.
Which other solutions did I evaluate?
I have evaluated other ERP solutions such as SAP, Navision, and Dynamics.
What other advice do I have?
I would recommend this solution to others.
I rate JD Edwards EnterpriseOne a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director, ERP Sustainment at a energy/utilities company with 1,001-5,000 employees
Video Review
The most valuable feature is the scope of functionality that it covers.
Valuable Features
The most valuable feature is the scope of functionality that JD Edwards covers. You could start small with something like financials and HR payroll, and you can expand it to be used for asset maintenance, distribution, manufacturing. It also comes with a development tool set so that you can add onto it fairly easily.
Improvements to My Organization
It's quite cost-effective in comparison with other ERPs. The rest of them are all expensive.
Room for Improvement
They could enhance the reporting tools. We've been looking for a joint venture billing solution, which is actually on the road map, so it's coming.
Stability Issues
It's very stable. It's been around for 30 years or so. EnterpriseOne came out in the mid-90s, so that makes it over 20 years old, but they continually add new features and functionality all the time.
Scalability Issues
It's also very good. It runs on different platforms, so you can pick and choose which hardware system you would like for whatever scale of company you are. I used to work for a very large oil company that ran it for about 15,000 people. I know that there's companies larger than that, as well.
Customer Service and Technical Support
I personally haven't used it recently, but folks on my team have, and the answer is always, "It depends." If it's a fairly straightforward answer, they're very good at pointing you to wherever the technical documentation is so that you can look it up yourself again next time. If it's complex, or there's some debate on whether the item is a bug or functioning as designed, it does take quite some time to get through that, and from a customer perspective, sometimes you have to be pretty persistent.
Other Solutions Considered
A lot of it is the partnership. Lots of vendors are willing to sell you a product, but then aren't there when something goes wrong. It really needs to be a relationship for the long term when you're looking for the solution, as well as meeting all of the functional requirements that you have.
Other Advice
I would rate it a 9, because it's the best in the ERPs, as far as I'm concerned, but it's never perfect, so it will never be a 10.
Definitely give JD Edwards a chance, and make sure you talk to other JD Edwards customers before you make your decision.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT and Purchasing Manager at a retailer with 1,001-5,000 employees
It allows remote access from a location away from where it's hosted and is more robust than our previous solution.
What is most valuable?
The most valuable feature for us is its robustness, especially coming from the system we had before because it can do so many more things. For example, we can drill down into the data a lot more. That's a huge advantage for us.
How has it helped my organization?
I'm coming out of the Canadian office, and the overall system is hosted out of our US office, which is considerably larger. The Canadian office is a small operation, but we have a system that a company of our size should not be able to afford. We're getting a lot more toys, bells, whistles and stuff like that that we would not otherwise be able to afford. It's helped us tremendously that JD Edwards allows remote access from a location away from where it's hosted.
What needs improvement?
It's got a steep learning curve. There's a lot of terminology, a lot of extra setup stuff that seems a little complicated and a little bit of extra work that doesn't always seem very necessary. For somebody who understands it a little better, they're going to know why all that extra work was there, but I'm not.
What was my experience with deployment of the solution?
There seemed to be screen after screen of data and attributes. I guess they all have a purpose, but we haven't found what that is because we don't necessarily mine the data or back any of it out. We just don't feel like it's worth the effort right now.
What do I think about the stability of the solution?
It's rock solid. We've had no issues with instability.
What do I think about the scalability of the solution?
It's been able to scale for our needs and we've had no issues with scaling.
Which solution did I use previously and why did I switch?
We were previously using Microsoft Dynamics GP and it was not as robust. It was a great place to put data into but a little hard to get data out of. It's much easier to get data out with JD Edwards.
How was the initial setup?
The initial setup took about six to eight months, so it was accelerated. It was essentially all my time for about six or eight months, but it came in on time, on budget, etc., so obviously a lot of thanks to our US office for all their help in getting it done. They've used it for many, many years, so it was just adding a new branch into the software and getting us up to speed. It could have been complex, but because our US office was already using it, it was much simpler.
What other advice do I have?
It's forced us to adhere to business processes, where we were a little loose with our previous ERP. It's a little bit more rigid, and in my opinion, that's not a bad thing. It might seem scary at first, but it's not so bad. Not a lot of other advice to give, but it was a good project for us and it's helped our business. It's great from that perspective.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lead Consultant at Infosys
Cost-effective and customizable
Pros and Cons
- "EnterpriseOne is stable and can be customized according to customer requirements."
- "EnterpriseOne's integration could be improved."
What needs improvement?
EnterpriseOne's integration could be improved.
For how long have I used the solution?
I've been using EnterpriseOne for more than twenty years.
What do I think about the stability of the solution?
EnterpriseOne is stable and can be customized according to customer requirements.
What do I think about the scalability of the solution?
EnterpriseOne is scalable for large enterprises.
What's my experience with pricing, setup cost, and licensing?
EnterpriseOne is cost-effective for large enterprises.
What other advice do I have?
I wouldn't recommend EnterpriseOne for small enterprises because the cost-benefit doesn't work out. But for large enterprises, it's a very good and cost-effective solution that's competitive with other products like SAP. I would rate EnterpriseOne nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Specialist at a manufacturing company with 51-200 employees
The programming language is certainly understandable and manageable for someone at my level. I'm not a programmer all the time but I make mods to the software to support the needs of the business.
Valuable Features:
The programming language is the most valuable feature for me. I'm all about flexibility so that I can respond to what my users need. The fact that we have the capabilities to do our own customizations is huge. The programming language is certainly understandable and manageable for someone at my level. I'm not a programmer all the time but I make mods to the software to support the needs of the business. The interface for making the mods and things like that is straightforward enough and it works. That's very handy.
Improvements to My Organization:
We're a very small company, so having one product that can run basically almost every aspect of our business is very valuable. There's one thing to manage, one conference to attend. We run everything. We don't have very many third-party apps bolted on.
There's also a time-savings element, and a frustration with the data interface. I've been in the industry for a long time and came before JD Edwards from a situation where we had a number of so-called best-of-breed. Then as IT, you're constantly moving data back and forth and that lends its own set of complications and problems and disconnects. JD Edwards has mitigated a lot of that.
Room for Improvement:
I have found a couple of bugs in my career, but more often it's just a missing functionality or inconsistent interface. I think their Transportation Management module, that's one of the bolt-ons that we have, is very limited. That would probably be my main complaint. We had to buy another solution to address that.
I'm part of the TechSig and I thought it was kind of funny that the top thing on our TechSig list is to bypass the OK button because every time you run a report, it comes up to the "do you want to change your printer?" screen and a user must click OK. It is one of those silly things and it's just an extra click, but it's unnecessary. Yet, it's been there for 20 years probably! That's just a small example.
Use of Solution:
We implemented it in 2001.
Deployment Issues:
We've had no real issues with deployment.
Stability Issues:
I would have to say no, definitely no major issues with stability.
Scalability Issues:
As far as scalability goes, we're a very small company, but we were able to implement the portions of the program that we needed. Other than that okay button for the printing, we're able to bypass features that we don't need because we're not a big company. And because of the way it's designed with processing options and version and things like that, we can tailor it for our business needs. As we've grown, we've added new functionalities and we've done a few mods.
So it's been growing with us. I think we have a long ways to go. We're still a small company and we were probably the smallest customer at the time when we implemented. We're probably not anymore, but we're still very small as far as the arena, so we have a long ways to go before we outgrow it.
Initial Setup:
At the time, JD Edwards had completely rewritten their software, and I understand that now. I hadn't been exposed to it before. It was very cohesive at the time, I thought, for software. Sometimes you use software and you can almost tell, "oh, this module was bolted on and re-patched, but it clearly was written by a different group with a different focus." Whereas, JD Edwards at the time was all written fairly together with a new vision. I would say that the implementation was pretty good.
Other Advice:
It's definitely fulfilled most of our business needs. The flexibility is really number one up there. I have only worked a little bit with other ERP systems, such as SAP, and JD Edwards surpasses that.
When you're comparing JD Edwards to any other tool, look at the flexibility. Look at the capabilities to change it, for it to grow with you as a company, for it to support business needs that you don't need now, but you're going to need in the future. That's very important.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lead of Business Intelligence at a energy/utilities company with 10,001+ employees
User-friendly with good reporting capabilities for financial tasks
Pros and Cons
- "The interface is very user-friendly."
- "We originally used EnterpriseOne for preventative maintenance, but it is not very good at that so we migrated to Maximo for that task."
What is our primary use case?
We use this product as our ERP solution. We used to handle all of the ERP functions with EnterpriseOne, although we have now moved work orders, purchase orders, and inventory functions into Maximo. We still have AR and AP in EnterpriseOne.
Essentially, we use Maximo for the operations functions and EnterpriseOne for the financial side.
What is most valuable?
The interface is very user-friendly.
The reporting functionality is good.
What needs improvement?
We originally used EnterpriseOne for preventative maintenance, but it is not very good at that so we migrated to Maximo for that task.
For how long have I used the solution?
We have been using JD Edwards EnterpriseOne for quite some time, since 2007.
What do I think about the stability of the solution?
Stability-wise, this is a very good solution.
How are customer service and technical support?
The technical support from Oracle is okay.
Which solution did I use previously and why did I switch?
We have used this product for many years. I have not noticed much difference between version 9.1 and 9.2.
Quite some time ago, I worked with Oracle EBS and it is not as user-friendly as EnterpriseOne.
How was the initial setup?
I cannot set up EnterpriseOne on my own.
What other advice do I have?
We used to use the Data Access Studio (DAS) to extract data from EnterpriseOne, although we now use Oracle OBIEE for that.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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