ManageEngine OpManager Reviews

We use OpManager for monitoring our network devices.

Some of the most valuable features are the accessibility of the solution and the fact that it is simpler than other products. For example, discovering devices in the network is very simple, making it user-friendly. 

There needs to be improvements to make the solution capable of supporting more devices, and it would be good to see an option for automatic deployment. 

I would like to see MDM for our VCM in this solution.

My company has been using this solution since 2015.

I use this product daily, and the stability is very good and reliable. 

This solution is very scalable. 

The ManageEngine technical support team is very available. 

Positive

The setup is not complex. It's really simple and there is documentation available. I would rate my initial setup experience as a five out of five.

We handled the deployment in-house. It took about five days, but much of that was prep time. 

I would tell someone considering this solution that the ManageEngine support team is very available and helpful, there is plenty of documentation, and the price compared to other products is very affordable.

I would rate this solution as a ten out of ten.

This solution is being used by Saudi Customs, and there are different classifications of ports. We have land ports, airports, and dry ports. In total, we have almost forty-two remote sites with a semi-centralized data center. We have both on-premises and cloud-based deployments in a distributed system.

The most valuable feature is the network-related reporting. This solution generates daily reports for network statistics, such as router uptime and events. 

The dashboard has some limitations and should be more user-friendly. Other solutions, such as SolarWinds, have much better dashboards. This solution is difficult to use for non-technical users.

Having an option to call the help desk, like in other solutions, would be very useful for some problems. It would provide much more help for the end-user, or for those who are less technical.

This solution is not suitable for enterprise-sized deployments, as it sometimes hangs and needs to be restarted.

This solution has issues with connectivity from the client-side.

With respect to technical support, escalation through the levels has to be easier.

This solution is good for a smaller or medium-sized business. In an enterprise environment like ours, which is very big, the solution sometimes hangs and we need to restart. It may have to do with the configuration, I think it may be because of our large number of work stations and servers.

SolarWinds is more stable than this solution. OpManager seems to have more connectivity issues from the client-side.

Scaling this solution is easy. Sometimes, there is an issue where there is a conflict with licenses, but this is resolved with a call to technical support.

In terms of people using this solution, we have approximately twenty users in the data center, and one or two people for each port.

Technical support for this solution is fine. However, it is very hard to reach level one. Level two and three are ok, but they just give a general answer, such as switch something on or restart. Sometimes we need a technical person who can troubleshoot our problems quickly, which requires level one. It can take a lot of time to escalate through the levels. If you have a critical issue then it can be escalated to level one immediately.

Technical support has to be improved because for us to always start at level three, it is wasting our time.

Prior to this solution, we were using SolarWinds. It is a better product than the offering by ManageEngine, and I prefer it.

This product was recommended by our manager so we implemented a POC and found that it can mostly fulfill our requirements. We switched because we are running other ManageEngine products for things like Inventory Management, and the users are familiar with it.

During the initial setup, there are interviews by the Site Engineer. Once the setup is complete, our engineer will take care of the configuration and support. If there are any issues then we have to engage with the Site Engineer.

We handle the deployment on our own and ask for help if we need it.

We are using another product from the same vendor that's called Device Control. This product is for working on remote sites, and it is necessary because OpManager cannot fulfill our requirements. In Device Control you have the ability to troubleshoot, remote control, and you have inventory management.

For anybody who is researching this type of solution, I would suggest doing a POC to see if this solution will satisfy your goals and requirements in your environment. This will help you with your selection.

I would rate this solution an eight out of ten.

We use it to monitor the network of our customers. Some have several branches around the country, and all their firewalls and switches are monitored by ManageEngine OpManager. We can see the exact time when a desk branch goes down and goes up again. We can also see if the tunnel interface is down because the customer is using site-to-site VPN.

We use the solution to monitor multiple vendors as well.

I like being able to push configurations to multiple devices. If you have the same configurations for all the branches, it's easier to use ManageEngine OpManager and push configurations at once rather than individually pushing them to each device.

The user interface is not complicated; it's easy to use.

I've been working with this solution for about a year.

We have had issues with OpManager going down. Thus, I would rate OpManager's stability at seven out of ten.

For ManageEngine OpManager's ability to scale, I will give a rating of seven out of ten. The licensing is per node, so if you need to add multiple nodes, you may be limited by your license.

I manage approximately 85 to 100 devices through OPManager.

The solution's technical support staff were helpful when I contacted them. It was easy to contact them, and they responded directly.

The initial setup is not too complicated.

With regard to configurations, however, it would be nice to have more documentation on SNMP configurations. For example, if I want to add a new vendor, it would be great if ManageEngine provided the requirements for that vendor, such as the commands needed.

ManageEngine OpManager is cheaper than SolarWinds.

Overall, I would rate ManageEngine OpManager at eight out of ten. The solution's technical support is very good, and support staff directly respond to you and contact you.

We are using ManageEngine OpManager to manage our virtual machine and the host machine.

ManageEngine OpManager has given us the ability to monitor real-time performance, and positions of our virtual machines and host machines. It has helped us to minimize the amount of time it took to manage them. We previously had to go one by one to the machines, but through the dashboard of ManageEngine OpManager, we can monitor all machines.

The most valuable feature of ManageEngine OpManager is the management of the virtual machine and the host machine.

ManageEngine OpManager could improve the default dashboards that are available. We are not able to customize them easily and they do not give us the information we need unless we customize them. You need to have the technical knowledge to be able to do it, the customization should be easier.

I have been using ManageEngine OpManager for approximately three years

ManageEngine OpManager is stable.

The scalability of ManageEngine OpManager is good.

There are three people using this solution in my organization.

I have not used the support from ManageEngine OpManager.

We previously were using VMware Workspace ONE but we found the features we needed were easier in ManageEngine OpManager. However, we use find they both have the use cases that they excel in and this is why we use them in parallel, we use both.

ManageEngine OpManager's initial setup is of a medium level of difficulty. I used some tools for the installation and for customization.

I did the implementation myself of ManageEngine OpManager. 

The solution is easy to maintain.

We have a standard license for ManageEngine OpManager. We purchased the license for one year and now we are upgrading it soon.

I rate the license cost of ManageEngine OpManager an eight out of ten.

I would recommend this solution to others.

I rate ManageEngine OpManager an eight out of ten.

We use this solution for monitoring across applications, network performance, databases, and operating system performance.

We find the networking aspect of this solution to be the most valuable.

We would like the solution's customize and build functionality to be more user-friendly.

We have been using this solution for a year.

This is a stable product, however, it does tend to experience security vulnerability, particularly within the database module.

We have found this solution to be pretty scalable.

The support for this solution needs to be improved significantly, to the point where we will no longer be using some of the available products because we cannot get the required support for them. 

The frontline support doesn't understand the solution they are working with, and it can take months for an issue to be resolved. 

Neutral

The setup for this solution is fairly challenging; it is easy to download and deploy, but complicated to configure and customize.

We implemented the solution in-house, with support from the vendor technician team.

The licenses for this product depend on the number of devices you want to implement it on within your infrastructure. For example, if we want to monitor applications and IP staff, they will count how many applications we wish to monitor.  The prices are then driven by the category of asset, such as network devices, operating systems, etc.

I would suggest that organizations first understand their needs and requirements, understand what they really wish to monitor, and take some time to test the product before they start to implement it into their environment. If the environment is very complex, or very large then this may not be the right solution.

However, once this product is tailored and organized according to their needs, then it is very stable and reliable.

I would rate this solution a six out of ten.

I am using ManageEngine OpManager as a managing tool.

The most valuable feature of ManageEngine OpManager makes it easy to monitor all the network alerts on the application.

ManageEngine OpManager can improve by having better updates for critical issues.

I have been using ManageEngine OpManager for approximately one year.

ManageEngine OpManager is a stable solutions.

The scalability of ManageEngine OpManager is good.

We have approximately 250 devices being monitored by this solution.

The support of ManageEngine OpManager could improve. We had two issues and the support was not able to solve our issue.

I rate the support of ManageEngine OpManager a one out of five.

Negative

The initial setup of ManageEngine OpManager was straightforward. The full implementation process took approximately one week. 

I rate the initial setup of ManageEngine OpManager a four out of five.

We used a partner for the implementation of ManageEngine OpManager. We have two senior engineers that do the maintenance and deployment of the solution. We have five administrators who log in and have different privileges. 

ManageEngine OpManager has a three-tier licensing model.

I would recommend this solution for monitoring.

I rate ManageEngine OpManager an eight out of ten.

Right now, we are using ManageEngine OpManager for network monitoring. We also use it for server and application monitoring. We monitor parameters of servers like CPU, RAM, and hard disk.

The alerting feature has improved our organization. We can create multiple alerts and refine them to how we need to use them.

We have found that the alerting in OpManaager is the most valuable. It alerts on CPU or if the server goes down.

It is sometimes difficult to manage the user interface. It can get very complicated. They could make it easier to use. There should also be some better backup and recovery tools for the devices that you monitor.

We have been using ManageEngine OpManager for three years.

The stability of OpManager is very nice and good in network monitoring, and it provides all the particular functionality that we need.

The scalability of OpManager is very good.

We have not needed the technical support but we know it is there if we need it.

The initial setup was very simple. The deployment takes two to three days.

The initial setup was done in-house by our team. We started with a few people who added devices and then eventually we had other admins add there devices.

Choose the modules that you would need in your organization because they have other modules like Application Manager that we are not using currently.

We use this solution for monitoring our local network and servers. We have on on-premises deployment.

We wanted a solution to monitor our service, which is why we decided to go with OpManager. It helps us a lot for monitoring our servers in one console, instead of going to individual servers. 

The most valuable feature of this solution is the server monitoring tool.

The licensing for this solution is not straightforward and should be improved.

The dashboard is not that easy to manage for the layman. It requires some tricks, and if you don't know them then you cannot manage it.

If the storage is part of a device then I would like to be able to monitor it as a single device, rather than two separate devices.

In terms of stability, there is no problem.

It is easy to scale, but scalability depends on the number of licenses you buy. 

I have not dealt with technical support for this solution.

The initial setup of this solution is straightforward.

I deployed this solution myself, which took perhaps half an hour.

The licensing costs depend on the number of devices and accounts that are being monitored by the solution. It is a little bit tricky. For example, if it is monitoring storage then it will count the number of devices that are there. If you exceed the number of devices then it will cost a lot.

I evaluated SolarWinds using the trial version, and I found this solution to be easier to deploy and easier to manage. It also requires less processing than SolarWinds.

I would rate this solution a nine out of ten.