ManageEngine OpManager Reviews

We primarily use the solution for network monitoring, that is, firewall routing, switching, and application monitoring.

The product itself is very good.

The deployment isn't overly complicated.

We have found the solution to be stable. 

The pricing is too high, which is why we are considering other options.

There are certain things that are not possible to do with Op Manager. It's a solution that still needs time to develop.

ManageEngine provides things in different layers, so it's not all in the same product.

Technical support could be better.

They need to work on the user-friendliness of the solution.

The stability is good. There are no bugs or glitches. It doesn't crash or freeze. We've found it to be reliable. 

The solution is scalable, so long as you have the right licensing. 

Technical support isn't as good as it could be and is a service that needs work.

The solution is neither easy nor hard to set up. I'm pretty neutral on the process of implementation. It depends on the customer and the scope.

The cost of the solution is too high.

Due to the price of the solution, we're looking into what else might be available.

We're considering nGeniusONE for a customer.

I am a partner, cybersecurity partner, in Sri Lanka.

I'd rate the solution at a six out of ten. Our issue is mainly with pricing. Technical support also should be improved. More than that, the product has to be feasible in order for me to take it to the customer. I have a couple of potential customers who are truly looking for a different product than this. It just isn't going to give them what they need.

That said, I would recommend OpManager as there are other products I have seen that are not even up to the standard of OpManager.

• Rich GUI tool to monitor infrastructure.
• Provides all types of monitoring in a single product.

Support is very bad. They should improve support and customer relationship.

Two years.

Yes.

No issues in tools.

It depends on cost, the customer and architect.

 It is straightforward.

It is fully depend on customer, on what he wants.

Yes, before choosing a product I evaluate it against all requirements.

Before implementation, it is best to clarify all the customer requirements and  then choose products accordingly.

We use OpManager for the health checkup of our own server's network devices and applications. We use the basic options.

The uptime and monitoring are valuable to us because we need to monitor the uptime of our services, the memory, and the CPUs.

There should be an option to get mobile notifications or SMS mirror notifications for critical issues. That way, when we don't have access to email, we can still receive notifications via our phones.

The setup should be lightweight and not slow. The performance should be improved.

I've been using it for more than eight years.

ManageEngine OpManager is stable.

We have five to six people accessing this solution through the console.

OpManager technical support is good. I would give them a ten out of ten.

Positive

The initial setup is very simple.

The price for ManageEngine OpManager is average.

On a scale from one to ten, I would rate ManageEngine OpManager a nine.

I have used the solution for monitoring and reporting. 

The solution gives pretty good network visibility. I am also impressed with it's monitoring. 

The solution's reports need to include the number of applications consumed. 

I have used the solution three months ago. 

The solution is stable. 

The tool's deployment was easy and I just followed the steps in the documentation. The solution's deployment got completed in an hour. 

I did the tool's deployment by myself. 

I would rate the product an eight out of ten. The solution is cheaper than SolarWinds but it lacks many of the latter's features. SolarWinds has a major grip on the reporting and monitoring system. You can use this solution if you have budgetary constraints and do not need intense reporting. 

We primarily use the solution to monitor our servers.

The application monitoring is the solution's most valuable feature.

The licensing model is confusing. 

For example, when we add a storage device on the OpManager, we don't know how it is calculating those which are added into the server. It's unclear how is it calculating the licensing model for the storage portion. 

I've been using the solution for 1.5 years.

The solution is fairly stable. Only when you are opening another tab to see the live monitoring will you experience a bit of hanging. It will respond, so I am assuming the lag is because of the resources which are allocated for that particular server. 

The solution is scalable. You just need the correct licensing. You can get a license for features such as Hyper-V, VMware, etc. We've been satisfied with the level of scalability we've achieved.

I have not found any difficulty in using the app, so I don't know how the technical quality is on their support. We haven't opened a ticket with technical support yet, but we're unsure of the process and if we have to open a ticket at the support level or not. They could make their services and processes more clear for getting assistance when customers need it.

Our company has tried a variety of solutions but not in any significant manner.

The initial setup is straightforward. Deployment takes about half an hour. I had to do a lot of research, but once I realized how everything worked, it was very quick. You only need one person to handle deployment.

I handled the implementation myself.

Before choosing the solution, I did look at other solutions. Some had complicated setups or licensing models. This solution is very easy because the pricing was not that high and the set up wasn't complicated. It was very good for our environment.

We use the on-premises deployment model.

I'd recommend the solution. I'd rate it eight out of ten.

We primarily use the solution for analysis and network cables.

The solution's most valuable feature is its ability to reach most of our network devices and get the most from them.

The pricing could be improved.

The solution should offer more options and themes.

The solution is very stable.

The solution has very good potential for scalability. It's easy. We have about 300 people on the solution right now. We may increase usage in the future, but it depends on if our needs grow or not.

Technical support has been very good so far. We're satisfied with them.

The initial setup is a bit complicated. It needs a technician who is very aware of the flow and how to officially set up the flow chart, etc.

We handled the implementation ourselves.

We use the on-premises deployment model.

I would recommend the solution. I'd rate it nine out of ten.

We are using it for network monitoring. We monitor customer networks with it and the performance is extremely good. The distributed network has a lot of features that our customers really appreciate.

It provides us a way to quickly check any issue that could affect one of our network devices. We have alerts, we have reports, and we have automation. Everything together gives us an extremely fast way to troubleshoot issues that arise.

• All the automation capabilities
• Reporting

It would be great if there were some sort of artificial intelligence feature which would help us make improvements in the network once we find an issue, and do it automatically.

It's very stable.

It has very good scalability. We can go from 250 devices up to 50,000 or more devices.

We use technical support at times, especially when there is a new release. Sometimes we need remote support from the manufacturer, and it is fine.

We used a freeware tool but it lacked reports and automation. Once we knew OpManager had these features we went for it.

Our most important criteria when selecting a vendor are that have a tool or program that is mature and stable, with automation and reporting features.

We did the full initial set up and it was very straightforward, there was no specific issue.

The other two vendors on our short list were Nagios, which is a great tool, and SolarWinds. The way that SolarWinds does licensing is very confusing and we didn't like it.

It would be a 10 out of 10 if they had artificial intelligence features such that, besides monitoring and sending alerts, it would solve the problems in specific nodes that are causing issues. It would be great if we had that.

Download a testing license and try it for 30 days. It's worthwhile to have the tool in your local environment. Also, try to find a local partner that can help you with the initial set up.

Network device monitoring

Switch configuration reporting

Router configuration backups

Monitor and reporting on device config changes.

Change control.

2 Years

None

None

None

Excellent

Excellent

CA Technologies - Not agentless and required training

Easy and straightforward

Vendor team - Excellent

>50%

Much less compared to other products

Solarwinds

Netwrix

Easy and agentless to deploy , service and support is excellent.