ManageEngine OpManager Reviews

For enterprise clients:

• Platform monitoring
• Network device monitoring
• Fault monitoring
• Alerting
• Device configuration backups. 

I have only evaluated OpManager in a lab. I have not implemented it in a real environment. 

The product was fairly straightforward as far as setup is concerned. Although, the evaluation software provided did not include ISOs or OVAs. I am not certain whether this is just for the evaluation. This made it slightly more difficult to build a virtualized instance. 

Device onboarding is easy, and there is pretty broad support for network and network security devices.

1. Defining thresholds and other alerting criteria is fairly simple and would not require a lot of training. This is very useful if you are managing a large environment. 
2. Device backups are smooth and managed centrally, with a nice dashboard, so you can quickly see the status.

Needs an OVA, or more support for virtual deployments. Building a virtual instance of OpManager and OpManager Probe was a bit difficult because there was no OVA available.

Device Monitoring, and especially Network Monitoring, Automation, Alerting, and Reporting.

• Device Monitoring gives us an excellent view of servers and workstations, providing tools to leverage capacity management.
• Network Monitoring offers an extensive view of about 5000 network ports from different vendors, ranging from military grade switching to firewalls.
• Automation lets us prepare triggers to fire on met conditions, like restarting failing services.
• Alerting is the biggest asset as we can have real-time failure view and predict failures in some cases.
• Reporting gives us the means to know the state of the art in aggregated views, even providing metrics for our CxOs.

Reduced, substantially, our MTTR, kept our team small and focused, and led to a more controlled budget.

Stability regarding upgrades, sometimes impacting database issues. ManageEngine takes good care of its customers and responds quickly.

10+ years.

Yes.

No.

10 out of 10. They are superb technically, and their development listens to customers.

Yes. Nagios Core. It was more difficult to deploy, needed agents to install on Windows, and lacked a pleasing visual representation of systems and dashboards.

Installation is very easy and has no complexity at all. After installation anyone with IT skills can become an OpManager Admin in just eight days.

I recommend the Essential Edition with the required device packs. The product is free for up to 25 devices and starts at $595.

Yes, Spiceworks. Nice product, but lacked robust features for enterprise.

To have all purchased features available, a Windows base is necessary for product installation. Without that, monitoring and automation thru WMI for Windows will not be available. Works with MySQL or an external MS SQL instance. For performance I recommend an MS SQL instance. Installing a digital certificate is hard (although steps are easy) and doesn't always work first time.

Our primary use case for the solution is configuring logs.

The dashboard could include additional features.

We have been using the solution for approximately two years.

The solution is stable.

The solution is scalable.

We have not used customer service and support.

It took approximately two days to deploy the solution. If there is an issue, investigations may cause it to take longer to investigate and solve the issue. Usually, the issue will be related to a network issue or a policy that needs to be opened.

I rate the solution a nine out of ten. The solution is good, but the dashboard could include more features.

We primarily use the solution for monitoring connectivity and server resource utilization among other things.

The solution's network device monitoring is the most valuable feature.

The solution offers very good integration capabilities.

The pricing of the solution is high. They should work to adjust the pricing model to see if they can help reduce costs.

They could add more support on devices and maybe make more versions of devices in order to offer better monitoring.

The solution is stable.

Technical support is very good.

The initial setup is straightforward. It's easy to manage.

The solution is costly. SolarWinds, a competitor, is even more expensive than this, however. Still, they should reduce pricing to make it more affordable for a lot of clients.

We use the on-premises deployment model.

In terms of advice I'd give to others, I'd say they have to create proper maps and ensure proper connectivity. They have to map the switch ports properly so that they will know exactly which port is down and which devices will be affected. They also have to evaluate the utilization and properly set the thresholds, otherwise, they will be getting a lot of notifications.

I'd rate the solution seven out of ten.

The main use of ManageEngine OpManager is for monitoring our servers and network devices.

ManageEngine OpManager is user-friendly and easy to use. Additionally, useful for basic monitoring.

ManageEngine OpManager could improve by having a better cloud presence.

I have been using ManageEngine OpManager for approximately 12 years.

We have approximately 25 people from different departments using this solution, such as the network, help, and server teams.

The support from ManageEngine OpManager is awesome. When we raise a ticket we have a quick response. However, I do not have support on the weekends.

I rate the support from ManageEngine OpManager a ten out of ten.

Positive

I did not do the initial setup. However, I did some minor migrations and it was not difficult.

The price of ManageEngine OpManager is reasonable. We have an annual license and the cost comes from how many devices are being monitored. There is not anything extra cost for maintenance and support.

We are moving to a cloud solution.

I prefer ManageEngine OpManager because of the ease of use and the requirements that are needed.

I rate ManageEngine OpManager a ten out of ten.

We primarily use the solution for monitoring, managing our active directory and to deploy patch management.

The solution is easy to deploy. It's also easy to manage and monitor the environment. Instead of being reactive, it's proactive.

The support offered after deployment needs improvement.

The solution is a bit difficult to configure. There are quite a number of configurations and plugins that you must handle early in the process.

The solution should offer richer reporting and more dashboards.

I've been using the solution for three years.

Technical support isn't the best. We're in South Africa, and most of the support team is in the US or the UK.

We also use SolarWinds. We use many similar products, not just ManageEngine.

The initial setup is straightforward. Deployment takes less than two days. For maintenance, you need to have a proactive type of arrangement.

I handled the deployment myself.

You just have to pay for licensing; there aren't any costs over and above that.

We use the on-premises deployment model. We have about four people using the solution.

I'd recommend the solution. I'd rate it nine out of ten.

Our primary use case of this solution is for monitoring the hardware resources for the servers.

The most valuable feature is the monitoring alerts. The administrators are immediately notified and can do the required action immediately. This is the feature we value and use the most. 

The storage level monitoring needs improvement. It needs storage level monitoring on the server itself. That feature is lacking right now. I already communicated with them and they are saying that this will be in a future release. The developers are working on it. This feature is really lacking but apart from this, this product is really good.

It is stable. It's a very good and stable product. The only thing lacking is storage. 

We have around five users using this solution. 

Technical support is good. Not excellent but I can say it's good. We are satisfied. 

We have only used this solution of its kind. 

The initial setup is straightforward. It wasn't complex. 

We implemented with an integrator. They installed and configured all of the settings. 

It's a very good tool and I would definitely recommend it to someone considering it. 

I would rate it an eight out of ten. Not a ten because there is room for improvement and because it needs storage.