Microsoft Dynamics 365 Business Central Reviews

Name: Microsoft Dynamics 365 Business Central
Brand: Microsoft
Rating: 4 (63 reviews)

Vendor: Microsoft

4.1 out of 5

63 reviews
96% willing to recommend

1,710 followers

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What is Microsoft Dynamics 365 Business Central?

Microsoft Dynamics 365 Business Central is a cloud-based enterprise resource planning (ERP) solution developed by Microsoft. It is designed to help small and mid-sized organizations streamline and automate their financial, supply chain, and project management processes. Business Central offers a range of tools and features to support collaboration and communication and provides real-time visibility into business performance.

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Microsoft Dynamics 365 Business Central is the #2 ranked solution in top Activity Based Costing Software and #3 ranked solution in top ERP solutions. PeerSpot users give Microsoft Dynamics 365 Business Central an average rating of 8.2 out of 10. Microsoft Dynamics 365 Business Central is most commonly compared to SAP ERP: Microsoft Dynamics 365 Business Central vs SAP ERP. Microsoft Dynamics 365 Business Central is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Buyer's Guide

Microsoft Dynamics 365 Business Central

October 2024

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Helped 814,763 peers since 2012

Featured reviews

StefaanVandesompele

Finance Manager at Ernst & Young

365 Business Central integrates with Office 365 to streamline the invoice approval process. This allows businesses to manage and approve invoices efficiently within a unified system. Our organization plans to transition to the Dynamics 365 environment, where various functions will be centralized. We will consolidate everything into one system instead of maintaining multiple databases for each country with local data. Dynamics 365 is fully integrated, which should address many of our challenges when we migrate to this new environment. We look forward to seeing how it performs in practice. The project is progressing well overall, though integrating it with other tools and ensuring Dynamics 365 operates smoothly can be challenging. Dynamics 365 is user-friendly and effective. However, a deeper understanding of its technical capabilities and architecture might be necessary to optimize its use fully. The software landscape is evolving, and achieving the best reporting and functionality with just a click can be complex. A clear vision of what you want to achieve with Dynamics 365 is essential. Proper preparation and configuration are crucial to achieving the desired outcomes. This principle applies not only to Dynamics 365 but to all software packages. Understanding the system's flexibility and adaptability based on your specific business needs is key to its successful implementation. Overall, I rate the solution an eight out of ten.

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David Hatfield

ERP Director/Partner at UniverseIT

Having dynamic dimensions definitely makes managing much easier. For example, when I was a financial systems manager for a publicly traded company using GP, creating a new expense account required about four hours of work because we had to create the account string for every department, line of business, and region. This resulted in over 800 unique account strings. In Business Central, creating a new expense account is much simpler and independent of other dimensions. When coding transactions, we select the main account number, line of business, call center, and region separately. This is a huge benefit and Business Central is also device agnostic, allowing it to be operated on any device. GP is a Windows-based program that requires a laptop or PC to operate and a VPN to connect to the database from home, making it slower outside of the office. Microsoft Dynamics 365 Business Central is better suited for the new workplace environment where many people work from home.

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MohamedElgendy

Managing Director & Co-founder at ABC COUNSEL

The initial setup is easy. We have more than three teams, including an analysis and design team, a functional team, a technical team, a database administrator, and developers to deploy the solution. It takes around three months to two years to complete the deployment. It depends on the scope and financial cash flow of the customer. He may need to go through long-term implementation. Some customers need to finalize it in two months, but we usually do it in three months. First, we begin with project initiation, preparing for customer and stakeholder analysis, requirement gathering, and other preliminary steps before conducting detailed research. We adhere to the primary objectives, ensuring maintenance at the customer's end. Next, we move into the analysis phase, conducting an in-depth analysis of each process across all departments within the project scope. Upon obtaining approval for the applicable requirement document, we proceed to the design phase, developing a useful design document outline. Following the implementation of Business Central, these procedures exist primarily in virtual documentation and conceptual planning. Once approved, we initiate configuration and data gathering, including uploads and related tasks, proceeding to a demo showcasing the approved functionalities outlined in the design document. Subsequently, we focus on training and eventually transition to the go-live phase. These steps constitute our standard procedure for each project phase. During configuration, attention is paid to master data, group security, and all necessary elements within the configuration framework.

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Microsoft Dynamics 365 Business Central mindshare

Product category:

As of November 2024, the mindshare of Microsoft Dynamics 365 Business Central in the ERP category stands at 6.2%, down from 7.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

Key learnings from peers

Valuable Features

Users have highlighted the integration capabilities, user-friendly interface, customization options, and robust reporting tools as the most valuable features of Microsoft Dynamics 365 Business Central. The integration capabilities have allowed for seamless workflow between different departments and third-party applications.

"The audit trails, which include any IP system, are very useful."
"The platform offers a robust and comprehensive cycle for supply chain and inventory management, with features like minimum and maximum settings, dynamic monitoring of inventory levels, and integration with Microsoft's AI capabilities."
"The most valuable features of Business Central for me are its seamless integration with Power BI and the ability to create customized reports."

Room for Improvement

Some users have expressed a desire for more customization options, particularly in terms of reporting and dashboards. Others have mentioned that they find the user interface to be somewhat clunky and not as intuitive as they would like.

Additionally, users have suggested that improved integration with other Microsoft products, such as Office 365, would enhance the overall user experience. Some users have raised concerns about the cost of the software and have suggested that pricing options should be more transparent and flexible.

"Implementing localizations when we use the system for multiple countries can be quite complex."
"One aspect that could be improved in Microsoft Dynamics 365 Business Central is the visibility and accessibility of communication-related features, such as email integration."
"There is room for improvement in the ability to reverse or correct transactions more easily."

ROI

Microsoft Dynamics 365 Business Central has provided a positive return on investment for many users. Users have praised the platform for its cost-effectiveness, increased efficiency, improved decision-making capabilities, and overall positive impact on their business operations. Many users have noted that the software has helped them streamline processes, reduce costs, and increase productivity.

Pricing

The pricing for Microsoft Dynamics 365 Business Central can vary depending on the level of customization and additional features required. Some found the setup costs to be reasonable while others thought they were a bit high. Licensing options were generally seen as flexible and tailored to the needs of the business.

"Currently, the product offers a starting price of $70 per user per month, which provides access to the complete ERP engine. It is highly reasonable."
"The solution is a little bit expensive."
"The solution's license is costly compared to other CRM tools."

Popular Use Cases

The primary use case of Microsoft Dynamics 365 Business Central is for financial management, enabling businesses to efficiently handle accounting tasks such as budgeting, forecasting, and reporting. Additionally, users commonly utilize the software for inventory management, streamlining operations by tracking and organizing stock levels.

Another key use case is in sales management, where companies can optimize customer relationships through lead management, order processing, and sales analysis. Lastly, user reviews highlight the benefit of using Microsoft Dynamics 365 Business Central for project management, allowing organizations to efficiently plan, execute, and monitor tasks to ensure successful project completion.

Service and Support

Customers have praised Microsoft Dynamics 365 Business Central for its excellent support and helpful customer service. Users have found the support team to be responsive, knowledgeable, and quick to resolve any issues. Many have also mentioned that the support staff goes above and beyond to assist with any questions or concerns, making the overall customer experience positive and smooth.

Deployment

Users have provided a wide range of feedback on the duration required for the initial setup and deployment of Microsoft Dynamics 365 Business Central. Some mentioned that the setup was straightforward, taking anywhere from two weeks to a year to deploy the solution. The majority of users rated the initial setup as easy, with deployment times ranging from three weeks to six months, depending on factors like the level of customization needed. Users highlighted the importance of understanding project requirements, conducting demos, and providing training throughout the deployment process.

Scalability

Users generally find Microsoft Dynamics 365 Business Central to be highly adaptable and flexible, allowing for easy expansion as their business grows. They appreciate the seamless integration of various modules and the ability to customize the platform to suit their specific needs. Some users note that certain features may require additional training to fully maximize scalability.

Stability

Users generally find the stability of the solution of Microsoft Dynamics 365 Business Central to be reliable, consistent, and dependable. They appreciate that it rarely crashes or experiences downtime. Many users also mention that they have used the application for an extended period without any major issues.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Microsoft Dynamics 365 Business Central Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

10%

Financial Services Firm

Government

Comms Service Provider

Retailer

University

Construction Company

Educational Organization

Healthcare Company

Energy/Utilities Company

Real Estate/Law Firm

Media Company

Wholesaler/Distributor

Non Profit

Insurance Company

Recreational Facilities/Services Company

Hospitality Company

Consumer Goods Company

Agriculture

Performing Arts

Outsourcing Company

Pharma/Biotech Company

Legal Firm

Transportation Company

Maritime Company

Mining And Metals Company

Compare Microsoft Dynamics 365 Business Central with alternative products

Learn more about Microsoft Dynamics 365 Business Central

With Business Central, organizations can manage their financials, including general ledger, accounts payable, accounts receivable, and cash management. It also offers supply chain management capabilities, including inventory management, purchase order management, and sales order management. In addition, Business Central supports project management, including project tracking, project billing, and resource management.

Microsoft Dynamics 365 Business Central Features

Microsoft Dynamics 365 Business Central has many valuable key features. Some of the most useful ones include:

Mobility: Microsoft Dynamics 365 Business Central provides mobile access, allowing users to access information and perform tasks from anywhere, at any time.

Reporting and analytics: The solution includes business intelligence and reporting capabilities to help organizations gain insight into their operations and make data-driven decisions.

Security: With its secure platform, the solution protects sensitive data and ensures the integrity of business operations.

Customization: It offers a highly customizable solution that can be tailored to meet the specific needs of a wide range of industries and organizations.

Microsoft Dynamics 365 Business Central Benefits

There are many benefits to implementing Microsoft Dynamics 365 Business Central. Some of the biggest advantages the solution offers include:

Adapt as your business grows: With full capabilities on desktop, tablet, or mobile, on-premises or in the cloud, across Windows, Android, and iOS devices, the solution allows you to work wherever your business takes you.

Rapid deployment: The solution can be rapidly deployed either in the cloud or on-premises.

Scalability: With the solution, you can scale as you grow using modern technologies built on the Microsoft cloud, such as machine learning, IoT, and mixed reality to help you adapt to market dynamics.

Drive continuous process optimization: When you implement Microsoft Dynamics 365 Business Central, you can Improve outcomes and productivity with real-time system suggestions, based on historical data, to guide employees through workflows.

Reviews from Real Users

Microsoft Dynamics 365 Business Central is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user-friendly, has good integrations, and is flexible.

Sasinath V., Project Consultant ( Scale Up) at a tech vendor, says, "For me, the main strengths of Microsoft Dynamics NAV are that it's user-friendly and light. These are its major wins. I have used other ERPs and their architecture was a little more complex when compared to the Microsoft Dynamics NAV architecture."

"The solution's integrations and interface are very good,” mentions Alonso R., Director de Servicios at Kc ERP group.

Another PeerSpot reviewer, Kamesh G., Vice President - Information Systems at a media company shares what he likes most about the solution: "I have found the flexibility to be very valuable. It's highly flexible, and at least for us, it has been effective. It is also highly functional."

Microsoft Dynamics 365 Business Central was previously known as Dynamics NAV, MS Dynamics NAV.

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Microsoft Dynamics 365 Business Central customers

Harris Farm Markets, Mister Spex GmbH, Bounce Foods, Eurofin Services SA, Medica Medizintechnik, Associated Gaskets, Onduline, Sitka Surfboard Corporation, World Animal Protection