Before COVID I think that Microsoft technical support was great, but it just seems that after COVID I had several incidents that had pretty poor outcomes. While trying to resolve those issues, I could not get through to them. I was on hold a lot. They would not take a voice call, and you even had to hold on for a chat for a long time. One day I was holding for four hours on a chat. I have not bothered contacting them again since COVID hit and the support started being unresponsive. I do not know if they have figured out how to handle their support by now or what, but it has not been a good experience recently. Normally, before COVID they were really good. You could chat with them. They were right there for online help, or you could call them. I think they are still not taking calls, but I have not checked.