Greatly improved our password security and policies surrounding them. Better user activity logging and reporting as well.
Software Development Lead at a insurance company with 1,001-5,000 employees
For me, the valuable features are: API, Documentation, Mappings.
Pros and Cons
- "Documentation."
- "having a RESTful implementation instead of RPC would have been more desirable."
How has it helped my organization?
What is most valuable?
API, Documentation, Mappings.
What needs improvement?
Performance is lacking sometimes and having a RESTful implementation instead of RPC would have been more desirable.
What do I think about the stability of the solution?
No.
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November 2024
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What do I think about the scalability of the solution?
A little. It isn't possible to view all users in a specific role on our account. The request times out.
How are customer service and support?
Customer Service:
Best in industry.
Technical Support:
Very knowledgeable and helpful when they could be. Sometimes their hands are tied by engineering bottlenecks.
Which solution did I use previously and why did I switch?
An internally developed solution. We switched because of contractual security obligations to our clients and opted to let a third party that had already invented the wheel do it for us.
How was the initial setup?
Fairly complex. Our implementation was different than their standard, out of the box, installation. It took some time for us to wrap our mind around OneLogin's capabilities as well as OneLogin to understand our business.
What about the implementation team?
In-house.
What was our ROI?
Keeping our clients happy keeps us in business. It is very high.
What's my experience with pricing, setup cost, and licensing?
Surprisingly expensive given the price of on-premise solutions. They do deliver on what they are paid for though.
Which other solutions did I evaluate?
Not as in depth as we did with OneLogin.
What other advice do I have?
Good product, great service.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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