Oracle CRM Reviews

We use Oracle CRM for managing customer online interactions, managing lists, affinity, and online quoting. Additionally, it helps in creating task lists for salespeople to approach customers and review the customer's structure on the system to establish relationships between various entities such as customers and suppliers.

Oracle CRM facilitates the creation of relationships between customers, organizations, partners, and suppliers. It provides tools to identify these relationships and manage sales and marketing processes effectively, offering solutions for any communication or task related to sales teams.

Oracle Connect as a feature within CRM is valuable for establishing and maintaining customer relationships, enabling users to see customer details and interact graphically with relationships. CRM also offers customization and integration capabilities with mobile notifications for tasks created within the system.

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

I have worked with Oracle CRM, starting in 2002, about 14 years ago, however, for real customers, it's been only five years.

I have studied Salesforce and found that in some ways, it is better than Oracle CRM, particularly in functionality, user interface, and customer approach. However, Oracle CRM's integration with Oracle EBS makes it preferable for some clients.

Some clients say that there are good functions, however, overall, ROI metrics are based on client feedback rather than detailed statistics.

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

Salesforce is an alternate solution I have considered.

Companies primarily involved in B2B with manufacturing and distribution workflows might benefit from Oracle CRM. However, for B2C models and those focused on make-to-stock processes, I would not recommend it.

I'd rate the solution six out of ten.

We use Oracle CRM for customer segmentation. 

Oracle CRM helped us better understand the customer journey. 

I like the tool's ability to handle lots of data. It is well documented and throws off errors in areas that you need to pay attention to. 

Though Oracle CRM's support has a good reaction time, it needs to be better. 

I have been working with the solution for two years. 

The solution is very stable. 

Oracle CRM is scalable. My company has 10 users for the solution. 

Oracle CRM was easy to set up and took less than six months to complete. 

A consultant assisted us with the product's installation. 

We have seen good ROI with the product's use. 

The product's pricing is manageable and flexible. 

I would rate the solution a nine out of ten. 

This use this solution for automatic tooling.

Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases. 

This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable. 

We have used this solution for 16 years. 

This is a stable solution. 

The support for this solution is not great. I would rate a three out of five. Our queries have taken a long time to be resolved so we no longer rely on Oracle support. 

Neutral

The initial setup is straightforward. The deployment is much simpler compared to previous versions. It depends on the application and the type of industry that you have deployed in and the level of customization made to your existing application. An application with 5% to 10% customization, may need one or two resources to support 24/7.

We implemented this solution in-house. 

The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers.

If you are looking for a solution to be deployed on-premise and need a scalable solution for a Silicon Valley, telecon or banking company, I would recommend Oracle. This is because Oracle offers stability, plug and play functionality and integration to billing systems. 

If you are looking for solution for a medium-size e-commerce company or OEM, I would recommend Salesforce or SAP. Before deciding on the right solution, it is important to map out all of your requirements and the level of customization needed. 

I would rate this solution an eight out of ten. 

I take care of the deployment part of any IT infrastructure while also getting involved in the integration process of Oracle CRM with any other third-party products.

Oracle CRM is a product that is usually integrated with BI solutions. At times, Oracle CRM is integrated with ERP systems. In general, Oracle CRM is a tool that is not hard to integrate with other products in the market. Every company has to go through a phase of dealing with integrations of every kind of component in their environment.

VPN and Oracle Task Management Cloud are areas that are good in the product.

Improvements are required around the microservices offered by the product. Improvements are needed in the new kind of microservices of the product. With Oracle CRM, the way you develop the integration to create small pieces of software and for its deployment on Kubernetes or any other cloud service platforms are areas with shortcomings.

The product has a little bit of a problem with its UI area. The product's UI lags, and with all the new technologies, it is not quick enough to adopt them. Overall, it's a good product, but on the UI side, it could be redesigned with a different JavaScript framework.

I have been using Oracle CRM for ten years. I am a system integrator of the product.

It is a stable solution.

It is a scalable solution since you can add another server to the cluster.

Though there are a few challenges we face in our company when it comes to the technical support team of the product, overall, I would say that it is okay. I rate the technical support a seven out of ten.

Neutral

I have experience with Salesforce. I would describe Oracle and Salesforce to be quite similar products, as even the schema parts of both products are almost identical. In general, I found everything in Oracle and Salesforce to be the same.

The product's initial setup phase was not extremely complex, but though it is a very straightforward process, it lies somewhere in the middle of being straightforward and complex.

You just need to get the software and the platform with Linux ready in it and then just deploy it manually. In our company, we don't use automation tools for the product's deployment process.

The product's deployment process can be managed by one person, but there are other people who handle Linux and other networks in an infrastructure.

The solution is deployed on an on-premises model.

Oracle CRM has become an old technology in the market, so most of our company's customers have moved on to products offered by Salesforce.

I recommend the solution to those who plan to use it.

I rate the overall solution a seven out of ten.

Oracle CRM is a stable solution.

Oracle CRM should have more integration with different platforms. Oracle CRM is not a cloud solution; it's an on-prem solution that doesn't integrate with any other system. The solution should also improve its user experience.

I have been using Oracle CRM for ten years.

Oracle CRM has multiple versions. The recent cloud version has scalability, but the on-prem version requires skills to do the customization. More than 1,000 users are using Oracle CRM in our organization.

Oracle CRM's initial setup has medium complexity.

Oracle CRM's deployment took one month. We follow the software development lifecycle (SDLC) for Oracle CRM's deployment. We start with requirement gathering, solution design, development, the testing phase, and then go live phase.

If you take only the Oracle CRM model, there is no return on investment. It starts with capturing a lead quotation and converting the quotation to order. However, the solution lacks user experience.

Oracle technical developers and function skill sets are required for the solution's maintenance and project deployment.

I would not recommend Oracle CRM to other users because it is outdated.

Overall, I rate Oracle CRM a four out of ten.

We use the product for many modules, like HR and financial management.

Oracle CRM's best feature is its ability to customize as per specific organization's requirements.

The product is complicated to use for new users.

I have been using Oracle CRM for ten years.

The product is stable. Although, every software has some issues.

We have around 3000 Oracle CRM users working in our organization. There are no issues with adding new users.

The initial setup is difficult. The deployment took time for some of the organizations I worked with.

I recommend Oracle CRM for large-scale organizations. I rate it an eight out of ten.

The most valuable feature of Oracle CRM is the organization it provides.

Oracle CRM can improve integration and performance. 

In an upcoming release, they should focus on mobile functionality.

I have been using Oracle CRM for approximately 10 years.

Oracle CRM is a stable solution. If we built it in an Android environment it would be even more stable.

We have approximately 300 users using this solution in our organization. Oracle CRM

I have not contacted the support from Oracle CRM.

The initial setup of Oracle CRM is easy. When we applied it in a test environment it was simple. The full deployment took two working days.

There is a license required to use this solution. The price is reasonable for a CRM.

We choose this solution because we use the Java language for our Oracle database and having our CRM be from Oracle would have beneficial integration to ensure stability.

My advice to others is they should use the solution, it is priced well and Oracle is a good company.

I rate Oracle CRM a nine out of ten.

We are using this solution for a customer loyalty program in an airline company.

It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program.

Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays.

I have been using Oracle CRM for approximately four years.

We have support contracts and the support is good.

We have a contract for the vendor to help with deployments.

My experience with Oracle when it comes to price negotiation was very bad. They have a very poor approach to negotiation.

We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system.

There are additional fees and contracts that are available. We have another contract that gives us support for deployment and improvements to our platforms and one other contract to receive support from our IT provider that has experience with Oracle CRM.

I rate Oracle CRM an eight out of ten.