Oracle CRM Reviews

I take care of the deployment part of any IT infrastructure while also getting involved in the integration process of Oracle CRM with any other third-party products.

Oracle CRM is a product that is usually integrated with BI solutions. At times, Oracle CRM is integrated with ERP systems. In general, Oracle CRM is a tool that is not hard to integrate with other products in the market. Every company has to go through a phase of dealing with integrations of every kind of component in their environment.

VPN and Oracle Task Management Cloud are areas that are good in the product.

Improvements are required around the microservices offered by the product. Improvements are needed in the new kind of microservices of the product. With Oracle CRM, the way you develop the integration to create small pieces of software and for its deployment on Kubernetes or any other cloud service platforms are areas with shortcomings.

The product has a little bit of a problem with its UI area. The product's UI lags, and with all the new technologies, it is not quick enough to adopt them. Overall, it's a good product, but on the UI side, it could be redesigned with a different JavaScript framework.

I have been using Oracle CRM for ten years. I am a system integrator of the product.

It is a stable solution.

It is a scalable solution since you can add another server to the cluster.

Though there are a few challenges we face in our company when it comes to the technical support team of the product, overall, I would say that it is okay. I rate the technical support a seven out of ten.

Neutral

I have experience with Salesforce. I would describe Oracle and Salesforce to be quite similar products, as even the schema parts of both products are almost identical. In general, I found everything in Oracle and Salesforce to be the same.

The product's initial setup phase was not extremely complex, but though it is a very straightforward process, it lies somewhere in the middle of being straightforward and complex.

You just need to get the software and the platform with Linux ready in it and then just deploy it manually. In our company, we don't use automation tools for the product's deployment process.

The product's deployment process can be managed by one person, but there are other people who handle Linux and other networks in an infrastructure.

The solution is deployed on an on-premises model.

Oracle CRM has become an old technology in the market, so most of our company's customers have moved on to products offered by Salesforce.

I recommend the solution to those who plan to use it.

I rate the overall solution a seven out of ten.

Our extensive client portfolio includes universities, enterprises, and government clients.

The reporting features are valuable.

The configuration requires a lot of technical intervention.

I have been using the solution for five years. I am working with the latest version of the solution.

I rate the product’s stability an eight out of ten. We encountered some glitches.

I rate the product’s scalability a four out of ten. We faced some issues with the scalability. Our customers have around 500 users.

We have to wait for a long time to get a response from the support team.

Neutral

The initial setup was very complex. I rate the ease of setup a seven out of ten. The deployment took two days.

We worked with Oracle Support to deploy the tool.

The solution is expensive. I rate the pricing a nine out of ten on a scale where one is cheap, and ten is expensive.

We would recommend the solution only for enterprise clients. It is not suitable for small and medium businesses. It is a good solution. Overall, I rate the product an eight out of ten.

I use it for deal registrations, pipeline reviews, approvals on financials and offers, and some sort of course reports to management regarding the pipeline review as well.

I don't use it for marketing activities, but for sales, it's good. It has good visibility and monitoring that makes it easier to view and review my pipeline.

I like the features and the 360-degree view of customer data.

I find the reporting features impactful. 

Integration is great because we have a lot of systems integrated. We have integration with SAP and other systems.

We use the on-prem solution as per company's regulations. The UI and the feel are very old. And maybe the end users need too much skills and training to get work on it. But after some sort of training period, users can work on it easily. But it's not that good on GUI, like the new Oracle system on the cloud.

So, I would like to see the UI improved and more automated reporting that doesn't require customization from our side.

I have been using it for a year and half. 

It is a stable product.

It is easy to scale, I can use it in a huge environment.

There are more than 500 end users. 

We have our internal support team that we deal with. We don't know if they're dealing with Oracle or not.

Microsoft is easier to get onboarded on and get trained on than ours.

Advantages of Oracle: The features, reporting, and maybe the stability.

I would recommend the Oracle Fusion Cloud, if it's legal as per the company's regulations, have their data on the Oracle Cloud.

Overall, I would rate it a seven out of ten. 

My main use case for Oracle CRM is managing leads. I input all relevant information about the leads, such as company details, contacts, and pain points. Then, I schedule meetings to understand the company's needs better, provide demos or presentations if necessary, and negotiate proposals. If everything goes well, I aim to close the deal.

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the previous year. Having this information helps me understand the size of the company better and tailor my proposals accordingly.

Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial. 

If I'm reaching out to a retail food company, I could request the solution to conduct research and provide me with the name and contact information of the marketing director

I have been using the product for seven years. 

I rate the solution's stability a ten out of ten. 

I rate Oracle CRM's scalability as a ten out of ten. My company has around 20 users. 

The tool's deployment is easy. You need to plug in some APIs. I rate it a six out of ten. You would need one to two resources to handle it. 

Oracle CRM's deployment was done in-house. 

You can get around 50 percent of the investment as ROI. 

The tool's pricing involves a monthly subscription fee based on the number of users. I believe it's around $20 per user initially, and then an additional five dollars per user if more users are added.

I rate the overall solution a seven to eight out of ten. 

We do use a customized version of the solution. We use the solution as a finance HRM and for procurement, satellite management, security management, project planning and project monitoring. Our use case is very broad.

The solution works well, and I haven't had any issues with performance. 

The user interface has been good overall. 

It has a wide variety of use cases.

We can customize the solution to fit our needs. 

It is stable.

The solution can scale. 

The cost can be a bit more expensive compared to other options. 

We've used the solution for ten years now.

The solution is stable, and the performance is good. It's reliable. There are no bugs or glitches. It does not crash or freeze. I'd rate the stability eight out of ten. 

That said, the stability could be a bit better.

This is a global solution that is used by our entire organization. It's quite big. We have about 10,000 users on the solution. 

The solution is very scalable. We have it quite customized so that it fits our exact needs.

I'm not sure if the company has plans to increase usage. However, if staff needs increase, usage will increase.

We have a dedicated team handling support. I've never had to reach out to support. I'm not sure what the workload is like. 

I have not used any other comparable product.

I was not involved in the initial setup process. 

I am not part of the team that manages and maintains it. I'm not sure how big the managing team is.

I don't have visibility on the costs. That said, my understanding is that the solution is expensive. 

I'm not sure which version of the solution we're using. We have a team that maintains it directly. I am simply an end-user.

I'd rate the solution seven out of ten.

Regarding use cases, we use it as a customer relationship management tool in our call center. Also, it is used for field purposes like campaigns and to get sales percentages.

The most valuable features of the solution I like are its stability and customization.

Customization is an area in the solution that takes too much time. So, it needs to be improved. Also, the upgrades related to customization are another problem.

I have been using Oracle CRM for about two years. I am a customer of the solution.

Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten.

When we needed Oracle support, we got it. But most of the support is handled by the vendor. The license included the support, but actually, we were already contacting Oracle itself.

On a scale of one to ten, where one being difficult and ten being easy setup, I rate the setup a two. The setup is challenging and difficult.

The implementation and customization took a year and a half.

On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side.

I rate the overall solution a seven out of ten.

We use Oracle CRM for managing customer online interactions, managing lists, affinity, and online quoting. Additionally, it helps in creating task lists for salespeople to approach customers and review the customer's structure on the system to establish relationships between various entities such as customers and suppliers.

Oracle CRM facilitates the creation of relationships between customers, organizations, partners, and suppliers. It provides tools to identify these relationships and manage sales and marketing processes effectively, offering solutions for any communication or task related to sales teams.

Oracle Connect as a feature within CRM is valuable for establishing and maintaining customer relationships, enabling users to see customer details and interact graphically with relationships. CRM also offers customization and integration capabilities with mobile notifications for tasks created within the system.

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

I have worked with Oracle CRM, starting in 2002, about 14 years ago, however, for real customers, it's been only five years.

I have studied Salesforce and found that in some ways, it is better than Oracle CRM, particularly in functionality, user interface, and customer approach. However, Oracle CRM's integration with Oracle EBS makes it preferable for some clients.

Some clients say that there are good functions, however, overall, ROI metrics are based on client feedback rather than detailed statistics.

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

Salesforce is an alternate solution I have considered.

Companies primarily involved in B2B with manufacturing and distribution workflows might benefit from Oracle CRM. However, for B2C models and those focused on make-to-stock processes, I would not recommend it.

I'd rate the solution six out of ten.

We are using this solution for a customer loyalty program in an airline company.

It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program.

Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays.

I have been using Oracle CRM for approximately four years.

We have support contracts and the support is good.

We have a contract for the vendor to help with deployments.

My experience with Oracle when it comes to price negotiation was very bad. They have a very poor approach to negotiation.

We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system.

There are additional fees and contracts that are available. We have another contract that gives us support for deployment and improvements to our platforms and one other contract to receive support from our IT provider that has experience with Oracle CRM.

I rate Oracle CRM an eight out of ten.