Oracle CRM Reviews

I use it for deal registrations, pipeline reviews, approvals on financials and offers, and some sort of course reports to management regarding the pipeline review as well.

I don't use it for marketing activities, but for sales, it's good. It has good visibility and monitoring that makes it easier to view and review my pipeline.

I like the features and the 360-degree view of customer data.

I find the reporting features impactful. 

Integration is great because we have a lot of systems integrated. We have integration with SAP and other systems.

We use the on-prem solution as per company's regulations. The UI and the feel are very old. And maybe the end users need too much skills and training to get work on it. But after some sort of training period, users can work on it easily. But it's not that good on GUI, like the new Oracle system on the cloud.

So, I would like to see the UI improved and more automated reporting that doesn't require customization from our side.

I have been using it for a year and half. 

It is a stable product.

It is easy to scale, I can use it in a huge environment.

There are more than 500 end users. 

We have our internal support team that we deal with. We don't know if they're dealing with Oracle or not.

Microsoft is easier to get onboarded on and get trained on than ours.

Advantages of Oracle: The features, reporting, and maybe the stability.

I would recommend the Oracle Fusion Cloud, if it's legal as per the company's regulations, have their data on the Oracle Cloud.

Overall, I would rate it a seven out of ten. 

In my company, considering the use cases of the solution, I can say it is a good product.

The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution.

With Oracle CRM, people report some usual downtime and frequent outages. There are issues concerning the product's usability and access issues. If the aforementioned issues are reported frequently, then it is not a good sign. If, in my company, we don't get to see many issues being reported about the solution from our customers, then we are good with the product.

I have been using Oracle CRM for twelve to thirteen years.

It is a stable solution.

We do face some occasional operational issues with Oracle CRM in our company, but there haven't been any major concerns yet.

It is a scalable solution.

My company mostly deals with enterprise-sized clients who use Oracle CRM.

The solution's technical support is good. I rate the technical support an eight out of ten.

Positive

My company has worked with multiple service providers, like Google and Microsoft, to name a few.

My company switched from other products to Oracle CRM because the customers, industries, or enterprises that we deal with have their own preferences and may wish to continue with Oracle based on the merits they may have experienced. Based on the product's merits or customer expectations and requirements, my company recommends them with an appropriate product.

The setup phase of Oracle CRM was more or less easy and customizable. It was a good overall experience I had when handling the implementation part of Oracle CRM since I carried out the process smoothly.

The solution is deployed on the cloud and on an on-premises model. My company deals with multiple clients for whom we deploy Oracle CRM on the cloud and an on-premises model.

The time taken for the deployment of Oracle CRM depends on the requirements of our company's clients. Some clients work from multiple locations, so for some, the deployment can be done in a month, while for some, it may take a few months.

I am unsure at this point in time whether I will be able to provide any recommendations regarding Oracle CRM.

Based on the performance and satisfaction experienced by those who use Oracle CRM, while also considering whether there are multiple issues reported frequently or not, I rate the overall tool an eight out of ten.

We use the solution for request management, call center case management, and contact management. We also do some campaign management.

Case management, incident management, and request management features are valuable.

Oracle does not look after its products. There are no new releases of Siebel. Fusion CRM lacks a lot of functionalities. Oracle CRM has become less functional than before. We have a lot of customization. We want to avoid customizations and go with a straightforward process. It’s complex to customize the tool. We need expert resources. Even if the resources are good, bugs are found. It takes a lot of time to face the challenges.

I have been using the solution for ten years.

The solution is very stable. Once we set it up and implement it, we have no issues. We only need to overcome the challenges during installation first. Later, it becomes stable.

I rate the product’s scalability an eight out of ten. It has a lot of capabilities. Almost 100 people use the tool in our organization. We have outsourced the maintenance of the solution. We need one person to maintain the tool.

The initial setup of Siebel is simple, but we need a high-availability environment. We also need a lot of effort. It is easy if we go with a single node environment or a normal environment. In a high-availability environment, it's complex. EBS implementation is very difficult. We find many patches and issues during the implementation of EBS.

The product’s pricing is very high. I rate the pricing an eight out of ten.

We are evaluating Salesforce. It is the number one product in the market for CRM.

Oracle is focusing on Fusion CRM. Overall, I rate the product a seven out of ten.

Regarding use cases, we use it as a customer relationship management tool in our call center. Also, it is used for field purposes like campaigns and to get sales percentages.

The most valuable features of the solution I like are its stability and customization.

Customization is an area in the solution that takes too much time. So, it needs to be improved. Also, the upgrades related to customization are another problem.

I have been using Oracle CRM for about two years. I am a customer of the solution.

Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten.

When we needed Oracle support, we got it. But most of the support is handled by the vendor. The license included the support, but actually, we were already contacting Oracle itself.

On a scale of one to ten, where one being difficult and ten being easy setup, I rate the setup a two. The setup is challenging and difficult.

The implementation and customization took a year and a half.

On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side.

I rate the overall solution a seven out of ten.

We do use a customized version of the solution. We use the solution as a finance HRM and for procurement, satellite management, security management, project planning and project monitoring. Our use case is very broad.

The solution works well, and I haven't had any issues with performance. 

The user interface has been good overall. 

It has a wide variety of use cases.

We can customize the solution to fit our needs. 

It is stable.

The solution can scale. 

The cost can be a bit more expensive compared to other options. 

We've used the solution for ten years now.

The solution is stable, and the performance is good. It's reliable. There are no bugs or glitches. It does not crash or freeze. I'd rate the stability eight out of ten. 

That said, the stability could be a bit better.

This is a global solution that is used by our entire organization. It's quite big. We have about 10,000 users on the solution. 

The solution is very scalable. We have it quite customized so that it fits our exact needs.

I'm not sure if the company has plans to increase usage. However, if staff needs increase, usage will increase.

We have a dedicated team handling support. I've never had to reach out to support. I'm not sure what the workload is like. 

I have not used any other comparable product.

I was not involved in the initial setup process. 

I am not part of the team that manages and maintains it. I'm not sure how big the managing team is.

I don't have visibility on the costs. That said, my understanding is that the solution is expensive. 

I'm not sure which version of the solution we're using. We have a team that maintains it directly. I am simply an end-user.

I'd rate the solution seven out of ten.

The solution is used to manage our customer relationships and drive sales.

The most important feature is the ability to assign a plan using the manual close function. We are not following the best practice, even though the CRM cycle is completed and the cycle is closed. There are a lot of excess manual closures, and this can be improved by us.

I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork.

When it comes to eCommerce, I'm very interested in it because I will be responsible for the implementation this time, and I would like this feature included in Oracle CRM for on-prem and not just for the Cloud.

The solution's cost can be reduced to be more competitive.

I have been using the solution for six years.

I give the stability of the solution a nine out of ten.

I give the scalability of the solution a nine out of ten. We currently have 55 people using Oracle CRM within the organization.

We are expanding and eventually, we will acquire new companies in order to standardize the processes. This is a very important goal for us and we need a very scalable solution. The more users we have, the more important it becomes to have a scalable solution.

We have first-line, second-line, and third-line technical support from our team. Our trained team provides first-line support, and we have some technical support inside our company that permanently works with us. If there are any catastrophic failures or big failures, we usually involve the Oracle technical support team.

Positive

The initial setup is straightforward because we have a lot of experience and training within our team.

The implementation was completed in-house.

Compared to alternative solutions Oracle CRM is expensive. I give the solution a ten out of ten for being one of the most expensive CRM solutions available.

I give the solution an eight out of ten.

I'm wondering if it's possible to use cloud-based eCommerce with our on-premise system. Is there a way to integrate the two, or are they incompatible?

I'm going to standardize everything and not go for a lot of software or a lot of solutions from different vendors. I prefer just scalable solutions. We cannot deny that all things, CRP included, have some weaknesses. This is easy to implement using Oracle, but that's why we can complement this weakness with one from some other vendors who have the domain in manufacturing in a specific industry.

Our eCommerce module needs to be seamlessly integrated with other modules, taking into account our huge product inventory and the fact that we have customers both from the B2B and B2C sectors because our B2B sector is the largest. We also have other considerations, like getting products from suppliers.

This use this solution for automatic tooling.

Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases. 

This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable. 

We have used this solution for 16 years. 

This is a stable solution. 

The support for this solution is not great. I would rate a three out of five. Our queries have taken a long time to be resolved so we no longer rely on Oracle support. 

Neutral

The initial setup is straightforward. The deployment is much simpler compared to previous versions. It depends on the application and the type of industry that you have deployed in and the level of customization made to your existing application. An application with 5% to 10% customization, may need one or two resources to support 24/7.

We implemented this solution in-house. 

The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers.

If you are looking for a solution to be deployed on-premise and need a scalable solution for a Silicon Valley, telecon or banking company, I would recommend Oracle. This is because Oracle offers stability, plug and play functionality and integration to billing systems. 

If you are looking for solution for a medium-size e-commerce company or OEM, I would recommend Salesforce or SAP. Before deciding on the right solution, it is important to map out all of your requirements and the level of customization needed. 

I would rate this solution an eight out of ten. 

We use Oracle CRM for managing customer online interactions, managing lists, affinity, and online quoting. Additionally, it helps in creating task lists for salespeople to approach customers and review the customer's structure on the system to establish relationships between various entities such as customers and suppliers.

Oracle CRM facilitates the creation of relationships between customers, organizations, partners, and suppliers. It provides tools to identify these relationships and manage sales and marketing processes effectively, offering solutions for any communication or task related to sales teams.

Oracle Connect as a feature within CRM is valuable for establishing and maintaining customer relationships, enabling users to see customer details and interact graphically with relationships. CRM also offers customization and integration capabilities with mobile notifications for tasks created within the system.

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

I have worked with Oracle CRM, starting in 2002, about 14 years ago, however, for real customers, it's been only five years.

I have studied Salesforce and found that in some ways, it is better than Oracle CRM, particularly in functionality, user interface, and customer approach. However, Oracle CRM's integration with Oracle EBS makes it preferable for some clients.

Some clients say that there are good functions, however, overall, ROI metrics are based on client feedback rather than detailed statistics.

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

Salesforce is an alternate solution I have considered.

Companies primarily involved in B2B with manufacturing and distribution workflows might benefit from Oracle CRM. However, for B2C models and those focused on make-to-stock processes, I would not recommend it.

I'd rate the solution six out of ten.