Oracle CRM Reviews

I use it for deal registrations, pipeline reviews, approvals on financials and offers, and some sort of course reports to management regarding the pipeline review as well.

I don't use it for marketing activities, but for sales, it's good. It has good visibility and monitoring that makes it easier to view and review my pipeline.

I like the features and the 360-degree view of customer data.

I find the reporting features impactful. 

Integration is great because we have a lot of systems integrated. We have integration with SAP and other systems.

We use the on-prem solution as per company's regulations. The UI and the feel are very old. And maybe the end users need too much skills and training to get work on it. But after some sort of training period, users can work on it easily. But it's not that good on GUI, like the new Oracle system on the cloud.

So, I would like to see the UI improved and more automated reporting that doesn't require customization from our side.

I have been using it for a year and half. 

It is a stable product.

It is easy to scale, I can use it in a huge environment.

There are more than 500 end users. 

We have our internal support team that we deal with. We don't know if they're dealing with Oracle or not.

Microsoft is easier to get onboarded on and get trained on than ours.

Advantages of Oracle: The features, reporting, and maybe the stability.

I would recommend the Oracle Fusion Cloud, if it's legal as per the company's regulations, have their data on the Oracle Cloud.

Overall, I would rate it a seven out of ten. 

Oracle CRM helps us in several ways. First, it provides a global overview, allowing sales and marketing teams at the corporate level to track customer development and manage claims. This integration of customer data across the company also ensures that revenue streams are monitored in a manner compliant with country-specific regulations and international accounting standards, thereby enhancing the reporting processes. Otherwise, you must report it to the company and consolidate it globally. 

Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity.

Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support. 

I've worked with other CRMs, but primarily, these solutions were used for ERP functions and transactional processes like sales orders. We explored different applications for marketing, client management, and sales functions.

I recently conducted a quick analysis of procurement tools and asked several companies what factors to consider when purchasing software. Typically, we look at whether it covers our processes, pricing, etc. However, they pointed out something interesting: the coding language used in the software.

They explained that the software's coding language is crucial because any functional extensions or modifications need to be written in the same language to avoid integration issues. Additionally, they emphasized the importance of interfacing well with other applications. Lastly, they advised considering the company's track record. 

They highlighted that when one company acquires another, integration issues often arise within the organization. This can lead to changes in management, with new CEOs and directors coming on board. Management's strategic direction influences stability in the development of the company and its applications. This stability is noticeable when the CEO also owns the company.

Having a CEO who controls the company's software development has led to a strategic decision to select customers based on software development criteria. This approach ensures profitability, keeps the company updated on customer requirements and industry developments, and enables quick scalability through consistent programming in the same code language for all functions.

Shifting from traditional licensing and monthly maintenance fees to a subscription-based, pay-as-you-use model offers several advantages. This approach only charges me for my transactions, aligning costs with business performance. As my company grows, the software provider's revenue grows proportionally to the increased usage. The cost and suitability of Oracle CRM depend on factors like location, industry, and compliance needs. It may be more common for US companies to use Oracle CRM and European ones to use SAP.

Choosing the tool was more of a corporate decision. In the organization I worked for, decisions about software were made at a corporate level. Each function, like finance and HR, used global modules across all regions. For sales CRM, it was similar, but there were exceptions based on the specific needs of each market and product line.

There were challenges because our healthcare site relied on a legacy CRM solution that wasn't cloud-based. We initially had five solutions in our back-office environment but eventually narrowed it down to three. I suggested finding a single regional or global solution instead of multiple local ones. However, this raised questions about whether the products and services offered in one country were comparable to those in others. Finding the right IT application was challenging because the needs varied across countries. While I explored this further, I found that a US company was entering the European market, starting with the UK before expanding to other countries.

Traditional production companies commonly use SAP, Oracle, or similar systems. However, implementing such solutions in industries with strict country regulations and structures can be challenging. 

In certain countries, Oracle CRM has indeed helped improve our sales processes. However, in the Netherlands, we were still adopting it, so its impact was not yet realized. As part of the preparation for implementation, our organization underwent organizational changes to align with the software's deployment. Rationalizing such vast applications is challenging, especially in a global company with decision-making at multiple levels.

During the integration process, we didn't encounter many issues. It went quite smoothly. One challenge was migrating data from one system to another, which can be complicated. Overall, transitioning from a public cloud to a private cloud environment allowed us to streamline our applications and processes.

The duration can vary depending on factors like the complexity of your environment, the amount of data to migrate, and the number of systems involved. With a skilled team, a complex deployment or migration could take six to nine months.

Oracle's basic functionality has transitioned to the cloud, making it a cloud-based system. However, specific solutions for industries like healthcare remain on Oracle's legacy system. This is because Oracle acquires and integrates various companies into its portfolio, requiring the architecture and coding within these companies to be transferred, which takes time.

The recommendation is to phase out traditional coded software and replace it immediately with new software, offering it as a service. This transition addresses the challenges posed by legacy systems and aligns with the trend towards pay-as-you-go cloud-based applications and the integration of AI technology.

As AI becomes more prevalent, businesses must consider the future of their current traditional applications. The question arises: what will happen to these applications developed in-house or obtained through a license-based approach? Google, Amazon, Facebook, and Microsoft are at the forefront. 

AI is a priority for every company right now. While Google and Microsoft have integrated AI into their office applications, there's also significant development in AI for other business applications. I rate the overall product an eight out of ten. 

In my company, considering the use cases of the solution, I can say it is a good product.

The most valuable features of the solution are that it is user-friendly and the fact that the database handling is much better, like any other Oracle solution.

With Oracle CRM, people report some usual downtime and frequent outages. There are issues concerning the product's usability and access issues. If the aforementioned issues are reported frequently, then it is not a good sign. If, in my company, we don't get to see many issues being reported about the solution from our customers, then we are good with the product.

I have been using Oracle CRM for twelve to thirteen years.

It is a stable solution.

We do face some occasional operational issues with Oracle CRM in our company, but there haven't been any major concerns yet.

It is a scalable solution.

My company mostly deals with enterprise-sized clients who use Oracle CRM.

The solution's technical support is good. I rate the technical support an eight out of ten.

Positive

My company has worked with multiple service providers, like Google and Microsoft, to name a few.

My company switched from other products to Oracle CRM because the customers, industries, or enterprises that we deal with have their own preferences and may wish to continue with Oracle based on the merits they may have experienced. Based on the product's merits or customer expectations and requirements, my company recommends them with an appropriate product.

The setup phase of Oracle CRM was more or less easy and customizable. It was a good overall experience I had when handling the implementation part of Oracle CRM since I carried out the process smoothly.

The solution is deployed on the cloud and on an on-premises model. My company deals with multiple clients for whom we deploy Oracle CRM on the cloud and an on-premises model.

The time taken for the deployment of Oracle CRM depends on the requirements of our company's clients. Some clients work from multiple locations, so for some, the deployment can be done in a month, while for some, it may take a few months.

I am unsure at this point in time whether I will be able to provide any recommendations regarding Oracle CRM.

Based on the performance and satisfaction experienced by those who use Oracle CRM, while also considering whether there are multiple issues reported frequently or not, I rate the overall tool an eight out of ten.

We use the solution for request management, call center case management, and contact management. We also do some campaign management.

Case management, incident management, and request management features are valuable.

Oracle does not look after its products. There are no new releases of Siebel. Fusion CRM lacks a lot of functionalities. Oracle CRM has become less functional than before. We have a lot of customization. We want to avoid customizations and go with a straightforward process. It’s complex to customize the tool. We need expert resources. Even if the resources are good, bugs are found. It takes a lot of time to face the challenges.

I have been using the solution for ten years.

The solution is very stable. Once we set it up and implement it, we have no issues. We only need to overcome the challenges during installation first. Later, it becomes stable.

I rate the product’s scalability an eight out of ten. It has a lot of capabilities. Almost 100 people use the tool in our organization. We have outsourced the maintenance of the solution. We need one person to maintain the tool.

The initial setup of Siebel is simple, but we need a high-availability environment. We also need a lot of effort. It is easy if we go with a single node environment or a normal environment. In a high-availability environment, it's complex. EBS implementation is very difficult. We find many patches and issues during the implementation of EBS.

The product’s pricing is very high. I rate the pricing an eight out of ten.

We are evaluating Salesforce. It is the number one product in the market for CRM.

Oracle is focusing on Fusion CRM. Overall, I rate the product a seven out of ten.

Regarding use cases, we use it as a customer relationship management tool in our call center. Also, it is used for field purposes like campaigns and to get sales percentages.

The most valuable features of the solution I like are its stability and customization.

Customization is an area in the solution that takes too much time. So, it needs to be improved. Also, the upgrades related to customization are another problem.

I have been using Oracle CRM for about two years. I am a customer of the solution.

Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten.

When we needed Oracle support, we got it. But most of the support is handled by the vendor. The license included the support, but actually, we were already contacting Oracle itself.

On a scale of one to ten, where one being difficult and ten being easy setup, I rate the setup a two. The setup is challenging and difficult.

The implementation and customization took a year and a half.

On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side.

I rate the overall solution a seven out of ten.

The solution is used to manage our customer relationships and drive sales.

The most important feature is the ability to assign a plan using the manual close function. We are not following the best practice, even though the CRM cycle is completed and the cycle is closed. There are a lot of excess manual closures, and this can be improved by us.

I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork.

When it comes to eCommerce, I'm very interested in it because I will be responsible for the implementation this time, and I would like this feature included in Oracle CRM for on-prem and not just for the Cloud.

The solution's cost can be reduced to be more competitive.

I have been using the solution for six years.

I give the stability of the solution a nine out of ten.

I give the scalability of the solution a nine out of ten. We currently have 55 people using Oracle CRM within the organization.

We are expanding and eventually, we will acquire new companies in order to standardize the processes. This is a very important goal for us and we need a very scalable solution. The more users we have, the more important it becomes to have a scalable solution.

We have first-line, second-line, and third-line technical support from our team. Our trained team provides first-line support, and we have some technical support inside our company that permanently works with us. If there are any catastrophic failures or big failures, we usually involve the Oracle technical support team.

Positive

The initial setup is straightforward because we have a lot of experience and training within our team.

The implementation was completed in-house.

Compared to alternative solutions Oracle CRM is expensive. I give the solution a ten out of ten for being one of the most expensive CRM solutions available.

I give the solution an eight out of ten.

I'm wondering if it's possible to use cloud-based eCommerce with our on-premise system. Is there a way to integrate the two, or are they incompatible?

I'm going to standardize everything and not go for a lot of software or a lot of solutions from different vendors. I prefer just scalable solutions. We cannot deny that all things, CRP included, have some weaknesses. This is easy to implement using Oracle, but that's why we can complement this weakness with one from some other vendors who have the domain in manufacturing in a specific industry.

Our eCommerce module needs to be seamlessly integrated with other modules, taking into account our huge product inventory and the fact that we have customers both from the B2B and B2C sectors because our B2B sector is the largest. We also have other considerations, like getting products from suppliers.

We use Oracle CRM for managing customer online interactions, managing lists, affinity, and online quoting. Additionally, it helps in creating task lists for salespeople to approach customers and review the customer's structure on the system to establish relationships between various entities such as customers and suppliers.

Oracle CRM facilitates the creation of relationships between customers, organizations, partners, and suppliers. It provides tools to identify these relationships and manage sales and marketing processes effectively, offering solutions for any communication or task related to sales teams.

Oracle Connect as a feature within CRM is valuable for establishing and maintaining customer relationships, enabling users to see customer details and interact graphically with relationships. CRM also offers customization and integration capabilities with mobile notifications for tasks created within the system.

Oracle CRM should improve in terms of AI capabilities and user interface design. Compared to Salesforce, it lacks advanced features in these areas and is not as user-friendly.

I have worked with Oracle CRM, starting in 2002, about 14 years ago, however, for real customers, it's been only five years.

I have studied Salesforce and found that in some ways, it is better than Oracle CRM, particularly in functionality, user interface, and customer approach. However, Oracle CRM's integration with Oracle EBS makes it preferable for some clients.

Some clients say that there are good functions, however, overall, ROI metrics are based on client feedback rather than detailed statistics.

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

Salesforce is an alternate solution I have considered.

Companies primarily involved in B2B with manufacturing and distribution workflows might benefit from Oracle CRM. However, for B2C models and those focused on make-to-stock processes, I would not recommend it.

I'd rate the solution six out of ten.

I take care of the deployment part of any IT infrastructure while also getting involved in the integration process of Oracle CRM with any other third-party products.

Oracle CRM is a product that is usually integrated with BI solutions. At times, Oracle CRM is integrated with ERP systems. In general, Oracle CRM is a tool that is not hard to integrate with other products in the market. Every company has to go through a phase of dealing with integrations of every kind of component in their environment.

VPN and Oracle Task Management Cloud are areas that are good in the product.

Improvements are required around the microservices offered by the product. Improvements are needed in the new kind of microservices of the product. With Oracle CRM, the way you develop the integration to create small pieces of software and for its deployment on Kubernetes or any other cloud service platforms are areas with shortcomings.

The product has a little bit of a problem with its UI area. The product's UI lags, and with all the new technologies, it is not quick enough to adopt them. Overall, it's a good product, but on the UI side, it could be redesigned with a different JavaScript framework.

I have been using Oracle CRM for ten years. I am a system integrator of the product.

It is a stable solution.

It is a scalable solution since you can add another server to the cluster.

Though there are a few challenges we face in our company when it comes to the technical support team of the product, overall, I would say that it is okay. I rate the technical support a seven out of ten.

Neutral

I have experience with Salesforce. I would describe Oracle and Salesforce to be quite similar products, as even the schema parts of both products are almost identical. In general, I found everything in Oracle and Salesforce to be the same.

The product's initial setup phase was not extremely complex, but though it is a very straightforward process, it lies somewhere in the middle of being straightforward and complex.

You just need to get the software and the platform with Linux ready in it and then just deploy it manually. In our company, we don't use automation tools for the product's deployment process.

The product's deployment process can be managed by one person, but there are other people who handle Linux and other networks in an infrastructure.

The solution is deployed on an on-premises model.

Oracle CRM has become an old technology in the market, so most of our company's customers have moved on to products offered by Salesforce.

I recommend the solution to those who plan to use it.

I rate the overall solution a seven out of ten.