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Junior Consultant at a consultancy with 11-50 employees
Real User
Valuable insights and dashboards, good reports, and impressive stability
Pros and Cons
  • "Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports."
  • "The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."

What is our primary use case?

We mainly use it for the units related to marketing and lead management. We are using the latest version.

What is most valuable?

Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports.

What needs improvement?

The interface could be more user friendly. It is currently not intuitive, and it can be better.

The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it.

For how long have I used the solution?

I have been working with this solution for a little bit over a year.

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Oracle CRM
January 2025
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What do I think about the stability of the solution?

I am pretty impressed with its stability. It is more powerful than I expected it to be. It is really interesting in terms of its capability to handle complex actions.

What do I think about the scalability of the solution?

It is pretty good, but I really haven't given much thought to it.

How are customer service and support?

They are a little bit slow.

What's my experience with pricing, setup cost, and licensing?

It is not cheap. It is more suitable for big companies.

What other advice do I have?

I don't know if we plan to keep using this solution. I know our company likes the product and wants to use it. 

I would recommend this solution. It is a really solid and useful product, but to really take full advantage of this solution, you should be a really big sized company. It is an excellent product for big companies that manage so much data. It is not a cheap solution, so be sure that your company size is aligned with this kind of product.

I would rate Oracle CRM a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user697005 - PeerSpot reviewer
Oracle CRM, ERP, Cloud and Technology Practice Head at a tech services company with 10,001+ employees
Real User
Customers have a 360-degree view, reduced operation cost and an improved market spending. Now with a robust Cloud based end to end Oracle Customer CX Solution

What is our primary use case?

Oracle/Siebel CRM On Premise Solution generally caters to Organization  Sales, Marketing, Service, Social, Partner, Channels, Call Center, Loyalty and many more business functions. 

Though late entrant in the CRM Cloud space, Oracle already has introduced the next gen Cloud based CRM Solution as part of it's Oracle Customer Experience(CX) suite which is more modular, cloud based and tightly integrated with Customer Portal and Analytics business solutions. The core CRM functions are delivered through Sales Cloud, Service Cloud, Marketing Cloud CPQ Cloud, Commerce Cloud, Data Management Cloud, Engagement Cloud, Social Cloud and many more moduler but tightly integrated solutions. Customer can chooses what they require based on their business drivers.

What is most valuable?

Earlier On Premise Solution with features like Open UI, horizontal features: Service, call center, marketing, SFA, loyalty, dealer, robust real-time, batch integration tools, separate industry solutions for banking, finance, telecommunication, healthcare, retail, etc.

To add to the above On Premise Solution the new Oracle CX Solution comprising Sales, Service, Marketing, Loyalty, Data Management,  Social, Commerce  and  related Cloud Solutions come with a integrated framework and lesser integration cost/complexity. In addition it is modular and Customer can pick and choose, enables quick deployment and faster go to market and last but not the least less OPEX cost.

How has it helped my organization?

We implement for the customers and they were benefited by having a better 360-degree customer view, a reduced operation cost, an improved market spending and tracking its effectiveness, quick go-to-market, improved sales, SLA-based servicing etc.

What needs improvement?

Though late entrant in the Cloud  area for CRM area, Oracle introduced the next gen Cloud based CRM Solution as part of it's Oracle Customer Experience(CX) suite which is more modular, cloud based and tightly integrated with both it's Customer Portal Solutions and Analytics Business Solutions.  This is the future of Oracle CRM and it has addressed the gap earlier existed.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Sometimes, we encountered stability issues.

What do I think about the scalability of the solution?

Sometimes, we encountered scalability issues but once the server, OS, network and database are properly configured the problem was less.

How is customer service and technical support?

Technical support is very good.

What's my experience with pricing, setup cost, and licensing?

It is not the most cost-effective on-premise solution but it is worth it. The Cloud version, Customer CX takes care of the user-based/transaction-based pricing.

Which other solutions did I evaluate?

We evaluated other solutions such as Amdocs Clarify, Oracle E-Business Suite SFDC CRM, etc.

What other advice do I have?

It is a good product with broad functions and industry-specific coverages.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a consulting company, Oracle is our partner.
PeerSpot user
Buyer's Guide
Oracle CRM
January 2025
Learn what your peers think about Oracle CRM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Olufunso Bolarinwa - PeerSpot reviewer
Database Administrator (Manager) at Bluechip Technologies LTD.
Real User
Helpful in securing databases and has a very straightforward setup
Pros and Cons
  • "The solution is scalable."
  • "The licensing is expensive."

What is our primary use case?

Our primary use case for this solution is securing databases.

What needs improvement?

The solution could be cheaper.

For how long have I used the solution?

We have been using this solution for approximately three years and are currently using version 19.3.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

I rate customer service and support ten out of ten.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

The licensing is expensive.

What other advice do I have?

I rate the solution an eight out of ten. The solution is good, but the pricing could be cheaper.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
MihaiAlexandru - PeerSpot reviewer
Unemployed at a manufacturing company with 51-200 employees
Real User
Simple to use, has good analytics, and has good reporting
Pros and Cons
  • "The forecasting reporting section was the most useful."
  • "The performance could be better."

What is our primary use case?

Oracle CRM is used for sales activities. We can create customers, opportunities, codes submitted, reporting, and forecasting.

What is most valuable?

The forecasting reporting section was the most useful.

What needs improvement?

The performance could be better. It has sometimes taken far too long to complete a single task. I'm not sure if it's a product bug or a result of the implementation, or because we work via web and VPN.

For how long have I used the solution?

I have been working with Oracle CRM for three and a half years.

What do I think about the scalability of the solution?

We have six users.

How are customer service and support?

We did not contact technical support.

Which solution did I use previously and why did I switch?

I previously worked with Microsoft Dynamics 365 and a local solution, which was built here,  it is not an international solution.

How was the initial setup?

The initial setup was complicated. I would rate it a three out of five.

It took six months to one year to deploy.

What about the implementation team?

The deployment was completed by a third party.

What other advice do I have?

I would rate Oracle CRM a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Head of Engineering at CloudBearings
Consultant
Top 20
It provides On Demand Web Services both inbound and outbound from their core CRM (Siebel) acquisition.

Valuable Features:

  • Product Configurator
  • Quotes
  • Product Catalog with Simple, Complex and Configurable items
  • Catalog Synchronizations
  • Integration Objects
  • On Demand Web Services both inbound and outbound from their core CRM (Siebel) acquisition

Improvements to My Organization:

It provides you an end-to-end offering but with heavy weight offerings.

May not be suited for your smaller needs but for complex ones, you can rely on it blindly for the next couple of years.

Room for Improvement:

The product support, sharing the integration standards with major products or solutions and also for custom ones which am sure that will be a challenge for Oracle itself, support for REST out of the box will be required.

When it comes to software as a service CRM, the market has watched Oracle exhibit a near quick ramp-up on its position regarding the validity and opportunity for software as a service (SaaS) in the business software marketplace. In fact, even after inheriting the Siebel on Demand solution, the SaaS product was left as it is with no major upgrades for 18 months. Nonetheless, despite some initial reservations, Oracle has made up lost time, secured market share and advanced their Oracle CRM on Demand solution to earn a competitive leadership position in the cloud marketplace.

To continue growth and find new competitive differentiation, Oracle is using its Sun acquisition to deliver tightly integrated and optimized hardware and software products as well as continuing to expand its vertical market solutions and its applications business with the long awaited Oracle Fusion Applications—which offer the flexibility to run on-premises, on-demand or both.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1473249 - PeerSpot reviewer
Consultor de sistemas de negocios at a tech services company with 11-50 employees
Real User
Stable, customizable, and it provides us with all of the information that we need
Pros and Cons
  • "It is very simple."
  • "The initial setup is complex, it could be improved to be more simplified."

What is our primary use case?

I was responsible for the Oracle financial department.

We use Oracle to keep all of the providers in their perspective sites. We have all of the financial aspects with Oracle, the payments, the bills and we manage the accounting with the ERP.

I was in charge of looking for the providers who were the best suited for one school.

We requested the DRSP to send to the providers and to analyze it with the team in order to select the current one and hire them.

I was with the project from the start to the implementation process and the post-implementation process also, to be able to stabilize the system.

What is most valuable?

What we like is that we have all of the information that we need. It is very simple.

It's quite good and it's very stable.

What needs improvement?

It's a good product but the are some performance issues. The performance can be improved.

The initial setup is complex, it could be improved to be more simplified.

For how long have I used the solution?

I have used Oracle CRM in the last 12 months.

We are using version 12.

What do I think about the stability of the solution?

It's a stable solution. This is one of the features we like.

What do I think about the scalability of the solution?

We have approximately 50 to 60 people in our organization who are using this solution.

How was the initial setup?

The initial setup was quite complex in the beginning, and once it was done, it was quite difficult to manage. 

When we migrated from version 11 to 12 it took us a year and a half, it was quite complex.

In the beginning, it was quite harsh. Once we got to know it, it was quite simple.

What about the implementation team?

We needed the help of an integrator. With the enterprise version, there is a lot of customization. We needed a special group for this project.

What other advice do I have?

I would rate Oracle CRM an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: January 2025
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