Rubrik Reviews

Our use cases are for backing up all critical databases on our SQL servers. It also backs up critical virtual machines in our VMware environment.

The most specific reason why Rubrik is a step above just about everyone else out there is that it's cutting edge. With Live Mount I can instantly spin up a server for backup in less than two minutes. It takes 10 minutes to backup and it also takes under a few minutes to recover. With Avamar, these would take an hour or more.

The ease of use is the most valuable feature. It is a very simple system compared to just about any other backup technology like Commvault or EMC Avamar. It is extremely easy to use and very versatile.

They have what's called an organization which means different groups of access to Rubrik, but the alerting only goes to the admins. My suggestion to Rubrik is to make sure that the separate organizations or groups of users get the appropriate alerting.

I have been using Rubrik for six months. 

The hardware is on-premises and also replicates to the cloud. It's a backup appliance but that appliance has software on it. We are also utilizing a software version at another data center where we're not going to install the hardware. And it also tiers to the cloud.

Rubrik seems rock-solid to me. We haven't had that many issues, we're able to backup and recover things a lot faster. We haven't had that many support tickets as opposed to other solutions.

It's very scalable. You're able to add additional controllers and also add storage on the file. It's also expanding their Polaris, which is their online software manageability portion. That, in their future release, will allow us to manage all of our Rubrik clients at all of our data centers which is excellent for scalability.

We have around 20 users. The majority of those are our database administrators. They are allowed access to database servers, so they can do their backups, manage backups, and recover backups. A handful of people in the U.S. and Canada are the backup administrators. The overall maintenance works on the machines to backup schedules and recovery.

For the maintenance, you can do it with as little as one person per site. We have five to 10 people for both Canada and U.S., which is five data centers.

My role is to design and implement this technology. Our systems administrators who manage the VMware environment would be the ones that would handle the day to day with the Rubrik backups and recovery.

We're in the process of replacing all the old backup technology with this. We're looking at roughly 300 virtual machines per data center. So we're looking at an environment that is probably 3000 virtual machines. The database count for all of those is probably in the hundreds. It's pretty significant. We have around a 65% adoption rate. 

Rubrik has the best vendor support that I've dealt with. They're probably the best. They're the most knowledgeable, they're the most respectful, they call a lot better, they will follow through to the end. Not like with VMware.

We used Commvault in Canada and in the U.S. we had Dell EMC Avamar.

We switched from them because of the cost of ownership. The complicity of Avamar, the fact that Avamar constantly had software and hardware errors that had to be dealt with support, and the fact that Dell EMC support is horrendous made us switch. They would not take ownership of an issue and work it through to the end. They'd give us a one-word answer. It was a nightmare.

There are not very many pros, as far as staying with the Avamar solution. It's old, it's outdated, it's slow, and it only half works. It's extremely expensive. It takes forever to restore. There isn't a pro to keeping the old solution.

I didn't use Commvault that much. That was our UK team or our Canada team. I couldn't give too many details. I know that it was an older solution as well, and I know that they were having issues with it.

Versus any other solution, Rubrik was a lot simpler to configure. The first system was up, on the network and configured and ready to backup in under 20 minutes, versus multiple days of configuration with another solution.

We used Rubrik and we also used one of our vendors for the deployment. Rubrik was very knowledgeable and knows what they're doing especially because it's pretty new to them. We had to bring on Rubrik resources, but Rubrik is an excellent company to support.

We have seen ROI. The cost is much cheaper. It's also because I was able to recover three machines in 15 minutes versus nine hours.

Anyone who's using Rubrik or any solution is to do a POC, or a proof of concept, that is key. If you can do a proof of concept and you can put the device on your environment and test it, it would justify any costs that Rubrik will be asking for that product.

I believe we looked at Cohesity. There's a couple of other EMC solutions. Their latest, IPDA, is their latest Avamar solution. It's an integrated Avamar. It also was not appealing. It was expensive. And it had the same complicity and the same slowness the old system had.

Cohesity wasn't an instant recovery, like Rubrik. That was the main issue. Live Mount is one thing that I think customers will find a blessing. It gives you the ability to just spin up a machine that's already been backed up instantly on your network. No one else can touch that.

My advice would be to work closely with their personnel to implement it. For a large organization like ourselves create an internal project with a project manager.

You can have different departments and teams work together on implementing the different systems from the old backup solution to the new backup solution because you will have to have different teams working in cohesion to change that over.

The biggest lesson I would say I've learned using Rubrik would go for any new technology. Make sure to do a proof of concept with another vendor at every device and build a test plan, a project on how you want to test that product and put it through all the different tests. Ask: how fast does it back up, fast does it recover, how easy is it to use, what is their support department like?

I would rate Rubrik an eight out of ten. Their product is getting better. There are still some things that they need to polish off. In comparison, I would give Avamar a two out of 10.

I use the solution in my company, and we use it to protect our on-prem managed servers from Oracle. My company is trying to back up VMware and VMs, which is the reason why we use Rubrik.

The most valuable area I noticed in Rubrik is in the area with the configuring of SQL backup. When we are adding SQL host to Rubrik, it is easy and reliable to configure SQL backups on Rubrik as well as to deal with VMware vCenter. The only thing I noticed in Rubrik is that configuring Oracle Database backup is difficult. When Oracle Database backup is hosted on Windows, configuring Windows on Rubrik is kind of a difficult or tough task.

When it comes to Oracle Database or Linux-based machines, it is easy to configure Oracle Database when we are using Linux. With Windows, it is difficult to configure Oracle Database. If the ease of configuration of Oracle Database while using Linux can be made possible with Windows, it will be a great help to the administrators.

I have experience with Rubrik.

It is a stable solution. Stability-wise, I rate the solution a ten out of ten.

From what I heard, most of my company's customers are migrating from different backup tools to Rubrik. My organization deals with around ten clients who use the product.

The solution's technical support is really great and good support.

The product's initial setup phase is very admin-friendly.

The setup phase and upgrades issues and configuring Rubrik Edge using vCenter, VMware, or hypervisor. My company has good documentation from Rubrik. By going through the documentation, my company easily sets up a Rubrik-based environment. My company was involved in the deployment process of several Rubrik Edge servers for our customers. I have deployed Rubrik Edge servers using VMware and hypervisors. I have set up new physical Rubrik appliances, after which our company migrated the complete Rubrik to a different site, and we deployed it there.

The solution is deployed on an on-premises model.

I integrated Azure Cloud with Rubrik for archival purposes. When we face a disaster, by using the cloud, we can simply connect as a reader on the different Rubrik brik, and we can make it a plug-and-play kind of stuff, which is a great feature introduced by Rubrik.

I recommend the product to others.

Whenever I work with different customers who use different backup products, I suggest to them how they need to consider migrating to Rubrik. I recommend Rubrik to my company's customers who use legacy backup tools. The product is stable and reliable.

Speaking about the benefits offered by the product, I can say that my company's Rubrik license expired in May 2023. Rubrik's team gave my company a buffer time of two months to upgrade and renew our licenses, and such support was one of the great things I noticed about Rubrik.

I rate the tool a ten out of ten.

We are using Rubrik for most of our enterprise backup solutions.

Our development team was taking a long time with our earlier backup solution to restore the previous versions whenever there was some change in version. With Rubrik, we have a Live Mount where we can go back at any time and do the Live Mount, which saves us a lot of time from the development point of view. It helps the development team test all the scenarios with the earlier version and compare them with the new versions.

Rubrik is an easy and automatic solution that needs no manual intervention. With its air gap protection and multi-factor authentication, Rubrik is safe for us. The Live Mount feature of Rubrik is the most beneficial feature for us.

We have some challenges with the solution's reporting because historical reports have some limitations. We have raised those concerns with Rubrik, and they are working on it.

I have been using Rubrik for three to four years.

Rubrik is a stable solution.

Rubrik is a scalable solution. We have to do the sizing properly during the initial purchase so that there is no immediate requirement for expansion. We are using the solution in our data center. Only the admin has access to the solution, whereas all our enterprise server backups are on Rubrik. We have around 200 servers.

Based on strategies, we decide on future growth and monitor the dashboard to know if we are supposed to have additional nodes or expansions.

We switched from a different solution to Rubrik because of better performance during the restoration. With our previous solution, backup was quick, but restoration took time. Since we experienced the Live Mount in Rubrik, we decided to go with it.

The solution's initial setup was not so complex and not straightforward. Since we had a different solution, understanding this concept was a bit time-consuming. Otherwise, it was smooth and straight.

We did a POC before implementing Rubrik. We had a POC appliance in place, and we tested it for some days before deciding to move to Rubrik. We had a thorough testing on our premises with the test product and then decided on the final purchase. The solution was deployed by a team of two to three people in approximately two weeks.

We have seen a return on investment with Rubrik.

Rubrik is a little bit expensive, but it's worth the price.

We are using Rubrik for most of our enterprise backup solutions. We have expanded it to our other data centers also. It has been performing very well for us for some time now. We don't have any issues with the solution.

Rubrik provides a lot of time-saving and a minimal amount of administrator involvement. With Rubrik, we have saved a lot of time in restoration, and no additional storage space is required for restoration. We can do the live recovery or Live Mount to test and verify.

It's not difficult to maintain the solution because everything is monitored and supported remotely. Users need to have an initial understanding of sizing before implementing Rubrik to have a fair idea of their required capacity.

Overall, I rate Rubrik a nine out of ten.

I use Rubrik daily for streamlined data management. It simplifies monitoring, administration, and security tasks. With easy backup job setups and automation, it simplifies routine operations.

I appreciate Rubrik because it stands out compared to other products. One key advantage is its native security features, eliminating the need for third-party tools. This means we don't have to constantly rely on external support for security posture, scanning, or capacity management. With everything built-in, we avoid potential vulnerabilities from third-party patches, making our solution more secure and self-contained.

The most valuable feature of Rubrik for me is its user-friendliness and efficiency. While other products may have similar security and scanning features, Rubrik's dashboard simplifies access and retrieval of information. Unlike some alternatives, it allows me to quickly find what I need, saving time and making my workflow more focused and manageable.

Rubrik could improve in customization options for dashboards. The current lack of flexibility forces a standardized approach, which may not suit every environment. Unlike some competitors, like Commvault, Rubrik's dashboards are not easily customizable. Additionally, more detailed logs and reports would be beneficial, as well as a streamlined support process to reduce the dependency on opening multiple tickets for various issues. One feature I'd like to see added to Rubrik is the ability to manage multiple resources for databases more efficiently. Currently, it is a manual process, going one by one. Also, enhancing the management of SLA domains, especially when dealing with multiple domains, would be beneficial. It is challenging to run group-specific reports, and improvements in this area would enhance usability.

I have been working with Rubrik for over a year.

I would rate the stability of Rubrik as a seven out of ten. In my experience, the stability is solid, and the fact that it is hyper-converged, and integrated with hardware, gives it an edge. However, like many products, it does depend on specific use cases and configurations.

While I haven't personally added more nodes yet, based on documentation and feedback from others, the scalability seems virtually unlimited. Adding more storage is seamless and non-destructive.

The technical support is generally good. While their knowledge is good, I find there is a bit too much dependency on support for every issue. As a backup engineer, I prefer having more autonomy in problem-solving without needing support for every case.

The initial setup is straightforward.

My advice to others is that for smaller environments, Rubrik is a good choice, but for larger enterprises, thorough evaluation is essential. It may lack some management capabilities for extensive setups. Additionally, check compatibility with legacy servers, as Rubrik may not support them, unlike some other products that do. Overall, I would rate Rubrik as a seven out of ten.

I use this solution to back up virtual machines and databases. We started to use Rubrik because we wanted more ease of management and fewer issues on an ongoing basis.

The solution is deployed on-premises. We have physical nodes at our main data centers and virtual nodes at our remote sites.

This solution gave us more time to work on other tasks. For a lot of issues that come up, we have support look into them and give us direction instead of us spending a lot of time investigating them.

The web-based approach is the most valuable feature.

There could be better reporting and better filtering.

I have been using this solution for three and a half years.

The stability is excellent.

They sell hardware processing and discs, so if you want more disc space, you have to buy more processing. But I understand the model, so we're fine with it.

We have plans to increase usage because our company is growing.

The technical support is excellent. I would rate technical support 10 out of 10.

I work with them on an almost daily basis. They tunnel in and find out what's going on. They answer quickly, and they don't get frustrated by the number of questions I ask them. They escalate it when necessary. They've been excellent.

We previously used Commvault. It was a pretty complex setup. There were a lot of hardware, servers, and issues that were hard to troubleshoot.

The networking wasn't straightforward because of the way our network is designed, but it was pretty straightforward after that.

For deployment, we only needed two people: myself and a networking colleague. One of my responsibilities is to design policies. This solution requires regular maintenance, and I'm the primary person who manages it. 

For a product like this, you need high-speed connectivity to your virtual environments and database servers.

We used professional services from Rubrik. Our experience with them was good.

We're okay with the price. There are additional costs like maintenance, and there are some features on their central management piece that don't come with our licensing.

We also looked at Cohesity. The main difference is that Rubrik is more web-based, has a more active customer support model, and is less complex.

I would rate this solution 10 out of 10. We're very happy with them. They have an excellent sales and technical support team.

For those who are evaluating this solution, my advice is don't underestimate the importance of excellent customer service.

The biggest lesson I've learned from using Rubrik is to make sure I take as many security precautions as possible to protect my backups.

Rubrik is for ransomware and stuff like that. Rubrik Polaris is an application as a service. So it's in the cloud and the version is V 2021817-9.

Rubrik Backup and Recovery and Polaris also help in case of recovery to identify ransomware and vulnerabilities.

We use it to back up our virtual environment, which consists of VMware, and we have some Cisco HyperFlex appliances there. It's an all-in-one appliance for storage.

We just actually started using Polaris just a couple of weeks ago. We primarily use it for reporting. We are not using Polaris for backing up cloud environments. We don't use Rubrik to backup our cloud environment.

Rubrik has reduced the time spent on recovery testing with recovery principles, especially the environments. It's hard to say how much it has reduced the time it takes to recover because if it's a single file, it's just faster to do it with Rubrik because it's easier. If it's a VM, it's pretty much almost instant recovery. On average it's three to five times faster.

It has also saved us time managing backups. It's pretty stable. So it sends us a report if something goes wrong, then you get a report. You don't really need to manually monitor this software over time. If something happens, you'll get an error and you'll get an email notification and then address it. We found the product pretty stable if it's configured correctly. So it has reduced management time.

Downtime for our production data has also been reduced because the recovery speed is faster and our outage is shorter. So we found that it definitely does improve our uptime for our production data. It has improved uptime 20 to 30%.

Our team's overall productivity goes faster and it's improved because we need less management. People can concentrate on tasks other than just babysitting data.

We get very good reporting in Rubrik, also. You have very good visibility into your backup. You can also define different levels of backup, for example, image-based backup. Live Mount is also a good feature to get recovery. 

It allows for easy integration. We use NetApp, so it integrates with NetApp snapshots. It is very easy to set up and start backing up. You don't need to do custom configurations. It's simple and straightforward compared to traditional backup solutions. It's easy to adapt the user interface and easy to navigate. It has good reporting. It also has nice monitoring. My dashboard is also very good.

The SLA-based policy automation is a good way to create different policies, such as retention, frequency of backups, or retention of backups based on the data owners' need for protection. We create different SLAs based on our requirements for data. And then when we need them, we find the appropriate SLA and just attach them to this SLA which makes it easy. You don't need to create a policy for each resource. You basically group your resources under the SLA.

The Archival feature is very good. Rubrik requires you to have at least one local copy on the Rubrik break, but then you can archive either to basically any storage. They also integrated clouds like Azure and AWS, where you can archive to a different tier. So you can apply archiving to F3 for something that you may need for faster recovery.

We, fortunately, didn't need to use Rubrik for ransomware. We also own Rubrik Polaris Radar, which creates a report and looks into our environment and any suspicious activities that could be related to ransomware so we can check right away. And if it's a real vulnerability, we can address it in a timely manner. We didn't have to do anything to recover from ransomware yet, but I feel like we are better protected now with Rubrik Polaris Radar.

The Polaris piece could use improvement. When you get a report and you have events that are suspicious, you cannot drill down and find out why it's suspicious. You only know it's suspicious, but you don't know the root cause. Other than that, everything works well.

Scalability is very good. As your need for backup capacity increases, you just add more to the same cluster. So it's all managed from one interface. You don't need to manage each process separately. It's easy to scale up. And you can replicate to the outside. 

Our environment is about 150 terabytes.

I would rate their technical support at least a nine out of ten. The support is very good. Nobody's perfect but it's very good.

I use a lot of different backups. For example, NetBackup from Symantec. The main difference between that and Rubrik is that Rubrik is policy-based, so it's easy to apply.

NetApp is very hard to configure. You would need a full-time employee just to manage and configure backups. With Rubrik, it's pretty much plug-and-play, so that's a big difference. And it works both in a physical and virtual environment, so that's another advantage.

The physical installation of appliances takes one day. And then configuration takes maybe another day but it also depends on how many data sources you have and if your policy is defined in advance. Sometimes we have to wait for data owners to define the requirement for backing up. Within one, two days, you can set it up and get it going.

The safety of our data is the main concern. We don't see a direct return on investment, but having our data protected is peace of mind. If it's lost and you can recover it quickly, it's a big value. So it's hard to value a return of investment on the backup software until you do a big restore. We do some small restores, and so far we see the value of the program.

The product is not cheap, the pricing is pretty high. The product is good, but the price could be lower. I wish it would be lower so we could back in more stuff. I wouldn't say it's great value as far as price is related.

We use the Evergreen Subscription Purchasing Program.

I think Rubrik is a very good backup solution. The only thing is that it's not cheap, but it is easy to understand and implement with great support. It's more expensive, but you don't need that many man-hours to work on your backup solution. It equates with some other product pricing, but I would recommend it. It works well, it's pretty reliable, stable, and easy to use. I don't see any negatives in Rubrik, only positives. They work to improve the product constantly as well. 

I would rate Rubrik a nine out of ten. 

Our primary use case is to back everything up. Rubrik backs up all of our servers on a schedule that takes the bulk of every bit of the mundane tasks out of our hands. It automates everything and frees us up to be able to look at issues where something may not have backed up correctly. We can then investigate those servers to see if they need to be updated or if there's a problem. 

A lot of times, admin will drop new servers out without telling anybody. We have SLA domains set up in order to catch those so that we're not completely caught off guard by them. We can put them in the proper SLA for the correct backup schedule and proper retention if it needs to be replicated automatically right away and from one site to the other. From there, if it needs to be kept longer, it'll go up to the cloud for cold storage.

When it comes to saving time managing our backups, Rubrik has saved us a lot of time compared to what we were using. It feels like it has saved us lifetimes of time because the process used to be difficult. It's not just the day to time savings. When something goes wrong, that's where the real time savings comes into play. We are able to get back to where we need to be more confidently and with much fewer steps.

As far as the day-to-day stuff goes, I don't know if there is a way to put an actual value on that other than things are not nearly as hectic on the day-to-day, stressing over whether or not the backups ran because, with Rubrik, we already know they ran.

In terms of reducing our recovery time, it has saved us hours. For a recovery event, it used to take hours into days and now it's less than an hour, it takes minutes. It's really impressive. Rubrik makes the job much easier. It's very intuitive, where everything used to be very complicated. You can almost have better job security because of how complicated it was. Whereas now, the setup of the whole system takes no time. There's a lot of day-to-day time savings that allows us to get freed up to do other things, but also to make sure that what we do have is working optimally. Before, there was a lot of stuff that would fall through the cracks that we wouldn't really know about until something went wrong.

Rubrik affects my team's productivity. I'm not even the main backup specialist on our team, but it freed up enough time for our backup specialists to show me how to do everything. It's ridiculously easy. It's simple enough for me to be able to do it where it's not my top priority task throughout the day. When something happens and someone needs a recovery, I'm able to go in and do it, even though I haven't done it in a week or so. Before, there wouldn't have been the time to show anyone else or take the time to actually learn to be able to instruct someone else on how to do it effectively and correctly.

It provides a lot of time for education and deep-diving into figuring out why certain things didn't work and then correcting those issues.

We protect virtual environments. It's all VMware, SQL database, and a few Oracle. There are some physical machines as well that require backup agents.

The recovery is the most valuable feature. The interface is very clean, streamlined, and simple to actually perform a recovery. It's four clicks away from being done, depending on what you want to do. That's on something that is already automated on top of that. All of the backups are already automated, so when something comes up and someone's requesting a backup or recovery of a server for whatever reason, it takes very little time to get in, find what you're looking for, and get it done. It's not a drawn-out process. 

The web interface is very intuitive. I compare it to an iPhone. Everything is where you expect it to be. The main tabs are very well laid out. The drop-downs inside of those tabs make sense. It's very easy to use and it makes sense. It's not the traumatic experience of older products.

The learning curve is incredibly short. The beautiful part about it is that it makes sense so that you don't have to use it every single day to be able to go back in and do what you want to do. There's a lot to be said for that.

I use Rubrik daily to ensure that everything backed up as expected. I look to see what may or may not have backed up and why. I do that aspect now a lot more. I do backups periodically when the main contact is not available. 

We use SLA-based policy automation. It solidified our data protection operations. That alone gave us the ability to simplify and streamline the process. We were able to come down with independent SLAs that met the specific needs for whatever department or server was being protected. Whether it's production, DevTest, utility servers, whatever the case is, there are individual SLAs that we're able to make simple changes at the wholesale level, if we need to. Once they're set up, they're good to go. It makes things very easy and we can set up a bunch of them which makes life tremendously easier.

In terms of the archival functionality, we pushed things off to S3 and it works. At that point, when you're bringing things back from archival, that can be a little slow, but that's a matter of things outside of Rubrik's control. It depends on what it is, where it's at, how old it is, and what it is you're paying for.

Predictive Search to find servers makes life so much easier. We're able to drill down and put it in a simple part of whatever server name it is. A lot of times people need the server restored. We check the server name and they give us some name that's not exactly the technical server name. We're able to fish down and find what we're looking for much quicker than trying to rely on them to give us the proper name. The Predictive Search definitely helps everywhere.

Our main Rubrik guy has used the API. I continually hear that it needs better documentation. I can't even get the API to work right but that's mainly on me. 

If there was something that we could get Rubrik to fix, it would be when our DBS takes snapshots of a server or the database, the replication doesn't kick off fast enough. They can't remote it to the peer site and manipulate it back up in order to move it over, take a copy of production, slap it over, and test it out. As I understand, they are working on it. Replication works. We also get spoiled by how good things are now. We get to a point where it is so easy but when something isn't instant gratification, it seems that everything else is so amazing, why isn't this right?

They're doing everything I need it to do. When everything works so well, and it's so fast, and then you stumble upon something that's not the speed of light, it's confusing. 

I've been using Rubrik for five years. 

We use both SaaS and physical appliances because we have Edge devices that are considered physical, but for the most part, the majority of everything we do is SaaS.

It's always on. It is available all the time.

Scalability is not an issue. 

Technical support is pretty good. You can reach out to a support agent and have someone talking to you that you can actually work with after 15 minutes. Opening tickets online is decent. 

If you give them a sad face on a review, someone will reach out and ask what happened and what they can do better. They're definitely all about customer service and customer support.

The installation was pretty simple.

The deployment strategy was four nodes on each side of each location and we have two locations. We did a POC and it was set up in no time. It was ridiculously fast and simple. Now, we're up to 16 nodes in each location.

There's not much to it. It's not a 28 step process. There's a little bit to it but it's plug-and-play, as much as a solution could be. 

My advice would be to do a proof of concept. You won't be sorry. Play with it. We came from other products that were nowhere near as capable or user-friendly as Rubrik, so when we got in, it was a night and day difference that Rubrik was so easy. 

Rubrik is so much better. We're always looking at other avenues and options because other companies will always ask us to show us their product but there's nothing out there that has made us even consider switching. There's a lot to be said for competence.

I would rate Rubrik a ten out of ten. 

We use it as a backup for our memory store. It protects virtual and physical environments for us, all on-prem. The applications being protected include VMware VMs, Microsoft Exchange, Microsoft SQL, SharePoint, our file services, and operating systems.

The backups are a lot more reliable. That's the core headline. It's taken the onus off making sure that backups run and making sure that we're protected. It gives us time to work on other things proactively. It's a very reliable solution. Our technical team has benefited from it in terms of both time and capacity.

Rubrik has absolutely reduced the time we spend on recovery testing by about 75 percent. It has reduced the time we spend on managing backups by the same amount. The reduction in recovery time is even greater. It's in the Exchange and database stuff that we've really noticed the difference. It's so much easier for the guys in support to recover single files, so the reduction in recovery time is as much as 85 to 90 percent.

And because we've been able to recover more expediently, it has reduced downtime. We don't have a lot of downtime, but we know that there's a safety blanket there if we need it.

When it comes to overall productivity, the team isn't having to manage and check backups on a daily basis, so they're interfacing with our end-users or proactively checking other aspects of the infrastructure and making sure that they're running. That's what the positive effect is. Problems are being headed off before they start causing an impact. From the ITIL problem management perspective, that's fantastic.

The most valuable feature is the speedy restore. It helps in expediting RPOs and RTOs across our core applications.

I would rate the solution's web interface at eight out of ten. It's just fantastic and intuitive. It's so easy to use. I've never done any formal training on Rubrik, but I was able to quickly come to grips with its capabilities. That's a fantastic thing, especially for somebody who is just looking to adopt it, because they don't have to worry about training for their wider support function.

We would like to be able to do granular restores directly from Exchange. Also, more granular management of VM backups would help.

We've been using Rubrik for 18 months. We've got four Briks across two data centers.

The stability is fantastic. We rarely have to engage with Rubrik support.

The scalability is also fantastic.

I have used many other solutions throughout the years. This one just seemed to be quite refreshing at the time. It seemed to be the most cost-effective with the best support options.

We needed to protect our core applications and virtualized environment, which is what Rubrik did.

The initial setup was very straightforward. It was a solution in the box. We didn't have to complete much configuration, other than having the right port open on our destination servers and deploying the various agents. It was very easy to configure the vCenter connections and start backing up our virtualized environment.

The trickiest part was figuring out how crawler sits in there. We set up a standalone server for that and installed crawler there. I can recover an entire database and granular emails within 15 to 20 minutes, now that I've practiced.

We're having another one put in and the implementation strategy will be to upgrade the current Brik, have the new Brik upgraded to that version as well, plug it in and it will configure itself, essentially.

We did it with our team and Rubrik support. The Rubrik team have been fantastic for the lifecycle of the product.

We have seen return on investment in Rubrik.

Veeam was also a front-runner in there, but there are a lot of horror stories about Veeam and Exchange backups. That affected the decision. Other differences between Veeam and Rubrik include the level of reliability and support as well as third-party support available from the vendor.

Depending on the size of your environment, I would say go for it. This is a very flexible and reliable product, but I don't know how it would do in a large, enterprise-size infrastructure. I can't comment on that because I've never tested it.

The SLA-based policy automation is just another name for protection group. It hasn't really changed the game. It's just a logical way of grouping the things that you protect and making sure they're all backed up in a similar way. It's good.

I've tried some of the API from Rubrik, to automate the SQL resource, but it took a bit of a backseat. I've toyed with it a little bit, but not to the full extent of its capabilities. So far, the APIs seem fit for purpose. We have also looked into the Polaris SaaS-based framework for extracting metadata, from a risk perspective, but we haven't used it.

There are just 40 of us in IT and about 30 of us have got access to it. I don't think many of them interface with it on a daily basis. The only regular user is probably just one of the infrastructure guys. We use it as a backbone for protecting the data of 900-plus law firm employees.

On a scale of one to ten, I would rate this product at eleven. It is really good. We are a happy customer.