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reviewer1117053 - PeerSpot reviewer
CTO at a tech services company with 11-50 employees
Real User
Top 5
Easy to install, easy to balance, and easy to work with
Pros and Cons
  • "I don't know if it is the best or the worst but it's very easy to install and very easy to balance. Sometimes that it's a problem because the installer of these data gets extremely scared because it's so easy. The product is easy to install, easy to balance, and easy to work with. Another really good point is the instant recovery."
  • "The recovery of Oracle databases is too complicated. It is not something that helps the DBA, the Database Administrator, but it should be done by the backup person like many other solutions. Everything is ready for the DBA to recover the database. It is a way of doing things, but I don't think you should give the backup people the ability to do it."

What is most valuable?

I don't know if it is the best or the worst but it's very easy to install and very easy to balance. Sometimes that it's a problem because the installer of these data gets extremely scared because it's so easy. The product is easy to install, easy to balance, and easy to work with. Another really good point is the instant recovery.

The recovery of virtual machines and SQL databases is really fast. I mean half the time or less, which is absolutely great.

For how long have I used the solution?

I have been using Rubrik for one and a half years. 

What do I think about the stability of the solution?

They could make it a little bit more robust and more reliable.

What do I think about the scalability of the solution?

We don't require any technical people for maintenance. When Rubrik was first establishing itself, we hired help for the first one or two times but the rest is so easy. The very first one, somebody has to do it, but for the second or third one, you can do it by yourself. It could be very good or very bad, depending on what you think. If you are trying to sell professional services, with Rubrik you are dead.

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Rubrik
November 2024
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How are customer service and support?

We've had support from Rubrik, we opened a couple of requests. It was a really fast response and they solved the problem very easily. We don't a lot of experience, just a couple of tickets but well, pretty well solved.

How was the initial setup?

The initial setup was easy. The PowerPoints take something like an hour or two. Whatever the goal is, if you find problems, and you find a heavy percent of the problems are networking problems, you have the ports that need to be opened, and the person in charge of opening the ports is on vacation. But from PowerPoint to real life, there is not a big difference. The PowerPoint says an hour or two but starting from scratch to do backups, takes a few hours.

Which other solutions did I evaluate?

There is not a big difference between Rubrik and Cohesity. Both companies and both products are clearly the same. There are a lot of differences between Rubrik or Cohesity and the old-fashioned kind of solutions like Veritas. Rubrik represents the new way of doing backups and recoveries, it's totally different, more efficient, and easier. It's absolutely an advantage.

What other advice do I have?

My advice would be when you are thinking about implementing Rubrik you need professional services and proper briefings. You need advice on-site and for configuring the system because the new way of doing things, deduplication, and all those kinds of things, is going to be a necessary configuration to run your backup system. It is very important to do it right at the beginning. To do that, you have to work closely with whatever the partner or Rubrik people you can involve.

I would rate Rubrik an eight out of ten. 

The recovery of Oracle databases is too complicated. It is not something that helps the DBA, the Database Administrator, but it should be done by the backup person like many other solutions. Everything is ready for the DBA to recover the database. It is a way of doing things, but I don't think you should give the backup people the ability to do it.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Reviewer950 - PeerSpot reviewer
Domain Specialist infrastructure& platforms with 5,001-10,000 employees
Real User
Simple and reliable with great value
Pros and Cons
  • "The tech support is extremely helpful."
  • "Its cost is high."

What is most valuable?

We like this product because of its simplicity, pricing and reliability. 

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

This solution is scalable.

How is customer service and technical support?

The tech support is extremely helpful.

How was the initial setup?

It was a straightforward setup. It was simple to do.

What's my experience with pricing, setup cost, and licensing?

It is a great value, but its cost is still high.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Rubrik
November 2024
Learn what your peers think about Rubrik. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,562 professionals have used our research since 2012.
reviewer1126923 - PeerSpot reviewer
Systems Architect at a tech services company with 1,001-5,000 employees
Reseller
Simple to integrate and scale from small to big
Pros and Cons
  • "The solution is extremely stable. They've been phenomenal, especially for a young company."
  • "Could be improved from an analytics point of view."

What is our primary use case?

A primary use case and where Rubrik was ahead of the pack, was ransomware attacks. They were one of the first companies that offered proper ransomware recovery, but some of the others have caught up in the meantime.

What is most valuable?

The most valuable feature from a simplicity point of view is that it is very simple and easy to deploy and scale. You just add one brick; you can start off small and just add on, add on, add on. Whereas with a lot of the other products, every time you've got to upgrade, you've got to pull the backup server out and put a new backup server in that's bigger and stronger. With this, it's building blocks. You can build from small to big.

What needs improvement?

An area of the solution that could be improved is from an analytics point of view, if I had to choose something. 

From an integration perspective, it's very easy to create integration. They have most things covered well.

For how long have I used the solution?

I've been selling the solution for two years.

What do I think about the stability of the solution?

The solution is extremely stable. You can look at the Gartner Quadrant, where they sit. They've been phenomenal, especially for a young company.

What do I think about the scalability of the solution?

The solution is very simple and easy to scale. It is extremely scalable.

How are customer service and support?

The technical support is fantastic. You can look at the published reviews; they're right at the top, from a response/customer satisfaction point of view.

How was the initial setup?

The initial setup is very simple and easy to deploy. Very straightforward. It's literally, I don't want to say minutes, but from a simplicity point of view, I don't think you can get it simpler.

What about the implementation team?

You only need one person for deployment and maintenance. It's always better to have more than one person, but it depends on the environment. I would say, at least half the staff requirement of what you need with Spectrum.

What's my experience with pricing, setup cost, and licensing?

There is a license requirement for the solution. If you expand or if the maintenance period expires, there's a license renewal as well.

What other advice do I have?

Rubrik is my product of choice at the moment. I would rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer1752771 - PeerSpot reviewer
Sales Datacenter at a computer software company with 501-1,000 employees
MSP
Easy to install
Pros and Cons
  • "The management and ease of installation are the most valuable features."
  • "The price of Rubrik is too high, especially when you are considering a change in the total backup solution."

What is our primary use case?

I am a reseller in Sweden. Rubrik is a specific backup solution for the environment.

What is most valuable?

The management and ease of installation are the most valuable features.

How was the initial setup?

The initial setup of Rubrik is straightforward. It requires one person to deploy the solution.

What's my experience with pricing, setup cost, and licensing?

The price is too high. 

The price of Rubrik is too high, especially when you are considering a change in the total backup solution.

What other advice do I have?

If you are considering Rubrik as a solution be sure about the costs for expansion.

I rate the solution a 9 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user815694 - PeerSpot reviewer
Paralegal at a legal firm with 501-1,000 employees
User
It brought all of our backups under a single pane of glass and made recovery extremely simple
Pros and Cons
  • "Rubrik has brought all of our backups under a single pane of glass and made recovery extremely simple."
  • "In the event of any issues or questions, the support is top-notch. We rarely need to use support, but when they are needed, they are always quick to respond and very knowledgeable."
  • "It is not Windows Cluster-Aware at the moment or Exchange DAG-Aware. If they add support for these particular use cases, it would be even better."

What is our primary use case?

We use it for backup and recovery of VMware servers, physical Windows servers, SQL Databases, and Microsoft Exchange.

How has it helped my organization?

Our previous backup solution was slow, unreliable, and difficult to manage. Rubrik has brought all of our backups under a single pane of glass and made recovery extremely simple.

What is most valuable?

Instant Recovery of VMs: We had a case where a SQL server had been rendered unusable. Rubrik had us back up and running in seconds.

What needs improvement?

It is not Windows Cluster-Aware at the moment or Exchange DAG-Aware. If they add support for these particular use cases, it would be even better.

For how long have I used the solution?

Less than one year.

How are customer service and technical support?

In the event of any issues or questions, the support is top-notch. We rarely need to use support, but when they are needed, they are always quick to respond and very knowledgeable.

Which solution did I use previously and why did I switch?

We used Backup Exec and Veeam. We made the switch as we found Backup Exec was slow, unreliable, and difficult to manage. Having two solutions was also not ideal, and Rubrik met our needs perfectly. 

How was the initial setup?

The initial setup was very straightforward. 

What's my experience with pricing, setup cost, and licensing?

Rubrik is at the pricier end of the market, but the setup and implementation are so simple that it just works.

Which other solutions did I evaluate?

We looked at Veeam with ExaGrid and Arcserve.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Engineer, System & Networking with 1,001-5,000 employees
Real User
The solution is scalable to multiple petabytes
Pros and Cons
  • "We had some VMware issue as VMware did some changes on the AHCI drivers. Rubrik saved our environment those times."
  • "The open source database needs to be supported."

What is our primary use case?

We are doing a business with Rubrik. I am responsible for implementing the solution to our customers. Even though I am not trained for implementing, it is easy to use and easy to learn. We also get backups for our own environment. 

How has it helped my organization?

We had some VMware issue as VMware did some changes on the AHCI drivers. Rubrik saved our environment those times.

What is most valuable?

  • Instant recovery
  • Live mount

What needs improvement?

The open source database needs to be supported.

What do I think about the stability of the solution?

There are no issues with the stability. 

What do I think about the scalability of the solution?

The solution is scalable to multiple petabytes. Since we do not have that much data, the one which we are using is enough.

How are customer service and technical support?

10 out of 10.

Which solution did I use previously and why did I switch?

I used to use Veeam.

How was the initial setup?

The initial setup was straightforward. There is a bootstrap script, which does all the IP address initialization. for all the metadata disk preparation and service openings. 

What about the implementation team?

We did the implementation by ourselves because the deployment and using it is straightforward. 

What was our ROI?

I cannot provide that information. 

What's my experience with pricing, setup cost, and licensing?

The setup cost is a bit high, but the solution is an all-in-one solution. There is no licensing in terms of capacity. The TCO is lower if you buy it for two or three years. 

Which other solutions did I evaluate?

We used Veeam before.

What other advice do I have?

It is a great product. 

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a distributor company in Turkey. I am responsible from the Technical team. I have extensive knowledge on Hyperconverged products.
PeerSpot user
PeerSpot user
Account Manager at a tech services company with 11-50 employees
Real User
Simple, straightforward, and able to see 50% hard savings
Pros and Cons
  • "One platform for instant recovery."
  • "Rubrik can only leverage cloud storage for archiving and has no cloud failover."

How has it helped my organization?

Rubrik backup is more than twice as fast as our previous solution. Also, its deduplication rate is significantly better.

What is most valuable?

  • One platform for instant recovery
  • Search
  • Development
  • Cloud

What needs improvement?

Rubrik can only leverage cloud storage for archiving and has no cloud failover.

What do I think about the stability of the solution?

None to date. It just works.

What do I think about the scalability of the solution?

No. Rubrik is easily scalable when it comes to both capacity and performance.

How are customer service and technical support?

Excellent and speedy, too.

Which solution did I use previously and why did I switch?

Yes, Asigra. Switched due to cost, near zero recovery times, and the fact that VMDK restores constantly failed.

How was the initial setup?

Literally racked, powered on, and all done in 30 minutes. I just needed my Vcenter details.

What's my experience with pricing, setup cost, and licensing?

It’s simple, straightforward, and we were able to see 50% hard savings.

Which other solutions did I evaluate?

Commvault, Arcserve, and Datto.

What other advice do I have?

See past the immaturity of the product. This will improve RPO/RTOs and save you a lot of time and money.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
reviewer1103427 - PeerSpot reviewer
Solutions Architect at a tech services company with 51-200 employees
Real User
Flexible data manager with multiple back up options
Pros and Cons
  • "I value the options it has for storage tiering (i.e. whether it should be a flash, SSD, or pushed to the cloud) depending on the data provided."
  • "It would be nice if they could work on the pricing a bit."

What is our primary use case?

I am a reseller and systems integrator. This is used as a backup solution that already has a hardware appliance associated with it. So you don't need to buy a separate appliance from another vendor since Rubrik would already have hardware that's compatible with its backup software.

What is most valuable?

I value the options it has for storage tiering (i.e. whether it should be a flash, SSD, or pushed to the cloud) depending on the data provided.

What needs improvement?

It would be nice if they could work on the pricing a bit.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It's able to be very scalable, either scaling up or scaling out.

How are customer service and support?

Support is good now that they are done restructuring.

How was the initial setup?

The initial setup is relatively straightforward takes a team of three anywhere from two weeks to a month depending on size.

What other advice do I have?

If clients agree to the relatively higher price point, it is definitely something we recommend, There is a lot of flexibility in how it can be deployed, and where their data can be backed up (i.e. on-premise or in the cloud).

I would rate it an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Rubrik Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Rubrik Report and get advice and tips from experienced pros sharing their opinions.