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Principal at a venture capital & private equity firm with 51-200 employees
Real User
Easy to set up, supports cloud backup, and can be used as a file server
Pros and Cons
  • "What I like about Rubrik is that you can back up to the cloud. It is a different kind of backup where you're not archiving the tape. Rubrik is a physical appliance. It is a dedicated appliance to which you can back up, and you can also back up to another device. So, you can back up to Rubrik and then to another device. If you have more than one site, you can set up Rubrik on site A and also on site B. You can back up to the Rubrik on site A and then replicate that data to the Rubrik on site B."
  • "It is a lot more expensive than other solutions, but you get what you pay for."

What is most valuable?

What I like about Rubrik is that you can back up to the cloud. It is a different kind of backup where you're not archiving the tape. Rubrik is a physical appliance. It is a dedicated appliance to which you can back up, and you can also back up to another device. So, you can back up to Rubrik and then to another device. If you have more than one site, you can set up Rubrik on site A and also on site B. You can back up to the Rubrik on site A and then replicate that data to the Rubrik on site B.

I like it. There are so many functions. It can also be used as a file server. It is a physical appliance. It is a backup device, but it can also be used as a file server. It can back up a file share. 

What needs improvement?

It is a lot more expensive than other solutions, but you get what you pay for.

What do I think about the stability of the solution?

I didn't have any issues with it.

What do I think about the scalability of the solution?

You can scale it. It is expensive, and it normally requires their support team's help because it is a physical brick. So, you usually connect another brick to it, and it scales out to that brick. So, it is easy to scale out. Scalability is not a problem. 

Buyer's Guide
Rubrik
November 2024
Learn what your peers think about Rubrik. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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How are customer service and support?

Since the time I've used it, I never had to call their support. I didn't have any issues with it.

How was the initial setup?

It is pretty easy to set up because it is a physical appliance. You just need to configure IP addresses. There is not much to set up on that. You just plug it into the network and assign IP addresses. After that, you just log in, and you're ready to go.

What's my experience with pricing, setup cost, and licensing?

Some people say it is expensive, but you get what you pay for. If you want a Maserati, you have to pay for it. If you want to buy a Porsche, you have to pay for it.

What other advice do I have?

If you're still backing the tape, Rubrik is not going to be for you.

I would rate it a strong nine out of 10. It is a solid product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Infrastructure Engineer at Shakespeare Martineau
Real User
Provides us with reliable backups and removes the onus of checking that backups run
Pros and Cons
  • "I would rate the solution's web interface at eight out of ten. It's just fantastic and intuitive. It's so easy to use. I've never done any formal training on Rubrik, but I was able to quickly come to grips with its capabilities."
  • "We would like to be able to do granular restores directly from Exchange. Also, more granular management of VM backups would help."

What is our primary use case?

We use it as a backup for our memory store. It protects virtual and physical environments for us, all on-prem. The applications being protected include VMware VMs, Microsoft Exchange, Microsoft SQL, SharePoint, our file services, and operating systems.

How has it helped my organization?

The backups are a lot more reliable. That's the core headline. It's taken the onus off making sure that backups run and making sure that we're protected. It gives us time to work on other things proactively. It's a very reliable solution. Our technical team has benefited from it in terms of both time and capacity.

Rubrik has absolutely reduced the time we spend on recovery testing by about 75 percent. It has reduced the time we spend on managing backups by the same amount. The reduction in recovery time is even greater. It's in the Exchange and database stuff that we've really noticed the difference. It's so much easier for the guys in support to recover single files, so the reduction in recovery time is as much as 85 to 90 percent.

And because we've been able to recover more expediently, it has reduced downtime. We don't have a lot of downtime, but we know that there's a safety blanket there if we need it.

When it comes to overall productivity, the team isn't having to manage and check backups on a daily basis, so they're interfacing with our end-users or proactively checking other aspects of the infrastructure and making sure that they're running. That's what the positive effect is. Problems are being headed off before they start causing an impact. From the ITIL problem management perspective, that's fantastic.

What is most valuable?

The most valuable feature is the speedy restore. It helps in expediting RPOs and RTOs across our core applications.

I would rate the solution's web interface at eight out of ten. It's just fantastic and intuitive. It's so easy to use. I've never done any formal training on Rubrik, but I was able to quickly come to grips with its capabilities. That's a fantastic thing, especially for somebody who is just looking to adopt it, because they don't have to worry about training for their wider support function.

What needs improvement?

We would like to be able to do granular restores directly from Exchange. Also, more granular management of VM backups would help.

For how long have I used the solution?

We've been using Rubrik for 18 months. We've got four Briks across two data centers.

What do I think about the stability of the solution?

The stability is fantastic. We rarely have to engage with Rubrik support.

What do I think about the scalability of the solution?

The scalability is also fantastic.

Which solution did I use previously and why did I switch?

I have used many other solutions throughout the years. This one just seemed to be quite refreshing at the time. It seemed to be the most cost-effective with the best support options.

We needed to protect our core applications and virtualized environment, which is what Rubrik did.

How was the initial setup?

The initial setup was very straightforward. It was a solution in the box. We didn't have to complete much configuration, other than having the right port open on our destination servers and deploying the various agents. It was very easy to configure the vCenter connections and start backing up our virtualized environment.

The trickiest part was figuring out how crawler sits in there. We set up a standalone server for that and installed crawler there. I can recover an entire database and granular emails within 15 to 20 minutes, now that I've practiced.

We're having another one put in and the implementation strategy will be to upgrade the current Brik, have the new Brik upgraded to that version as well, plug it in and it will configure itself, essentially.

What about the implementation team?

We did it with our team and Rubrik support. The Rubrik team have been fantastic for the lifecycle of the product.

What was our ROI?

We have seen return on investment in Rubrik.

Which other solutions did I evaluate?

Veeam was also a front-runner in there, but there are a lot of horror stories about Veeam and Exchange backups. That affected the decision. Other differences between Veeam and Rubrik include the level of reliability and support as well as third-party support available from the vendor.

What other advice do I have?

Depending on the size of your environment, I would say go for it. This is a very flexible and reliable product, but I don't know how it would do in a large, enterprise-size infrastructure. I can't comment on that because I've never tested it.

The SLA-based policy automation is just another name for protection group. It hasn't really changed the game. It's just a logical way of grouping the things that you protect and making sure they're all backed up in a similar way. It's good.

I've tried some of the API from Rubrik, to automate the SQL resource, but it took a bit of a backseat. I've toyed with it a little bit, but not to the full extent of its capabilities. So far, the APIs seem fit for purpose. We have also looked into the Polaris SaaS-based framework for extracting metadata, from a risk perspective, but we haven't used it.

There are just 40 of us in IT and about 30 of us have got access to it. I don't think many of them interface with it on a daily basis. The only regular user is probably just one of the infrastructure guys. We use it as a backbone for protecting the data of 900-plus law firm employees.

On a scale of one to ten, I would rate this product at eleven. It is really good. We are a happy customer.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Rubrik
November 2024
Learn what your peers think about Rubrik. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
817,354 professionals have used our research since 2012.
reviewer1117053 - PeerSpot reviewer
CTO at a tech services company with 11-50 employees
Real User
Top 5
Offers simplicity, robust security features, and ransomware protection
Pros and Cons
  • "What I like about Rubrik is its strong focus on security, particularly in combating ransomware threats."
  • "Two areas I would like to see improvement in Rubrik are pricing and localization."

What is our primary use case?

Rubrik Cloud Data Management is my go-to backup solution, offering robust security features to ensure the safety of our data.

What is most valuable?

What I like about Rubrik is its strong focus on security, particularly in combating ransomware threats. Its architecture allows for seamless backup integration within existing systems, eliminating the need for external storage and making installation and management a breeze.

What needs improvement?

Two areas I would like to see improvement in Rubrik are pricing and localization. The pricing could be more competitive, and having a presence in Spain with local support, sales, and management would enhance accessibility and support for Spanish customers.

For how long have I used the solution?

I have been working with Rubrik for about three years.

What do I think about the stability of the solution?

I would rate the stability of Rubrik as an eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Rubrik as a nine out of ten.

How are customer service and support?

While the support is generally good, there have been instances where response times could have been quicker, but overall, they have been reliable and effective in resolving issues. I would rate the support as an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Rubrik, we were using Cohesity, but we encountered personal issues rather than product-related problems. When Rubrik approached us, we were open to change, and ultimately made the switch based on our positive interactions with Rubrik.

How was the initial setup?

Deploying Rubrik typically takes a few hours to install the server and get started with backups, but achieving full functionality for all backup needs may take a few days. However, you can begin backup operations within minutes after server installation, making it quick to start protecting your data.

What's my experience with pricing, setup cost, and licensing?

Rubrik is quite expensive for small businesses. The licensing cost varies based on factors like data volume, required features, and performance needs. I would rate the affordability of the as a three out of ten.

What other advice do I have?

Rubrik has revolutionized the backup and recovery process by ensuring reliability and efficiency. With Rubrik, recovery is simplified and accelerated through features like instant recovery, drastically reducing downtime from hours to minutes, and providing confidence through regular testing of backup integrity.

Rubrik enhances data management by providing comprehensive disaster recovery solutions. It ensures redundancy by duplicating systems off-site or in the cloud, allowing for seamless recovery from external locations in the event of a disaster, thus ensuring business continuity and data integrity.

Rubrik's instant recovery feature has significantly impacted our infrastructure by minimizing downtime. In just a few minutes, we can recover critical services from the Rubrik system while our production systems undergo maintenance or repair.

Rubrik's scalability has been crucial in supporting our company's growth. Adding new Rubrik servers is incredibly easy; just install the server and inform the Rubrik system.

While we do assist our clients with troubleshooting when they encounter problems with Rubrik, they primarily open tickets through Rubrik's support system.

Overall, I would rate Rubrik as an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Senior Solutions Consultant at VNQ Systems
Real User
Top 20
Robust solution with a good technical support team
Pros and Cons
  • "The solution is stable."
  • "The solution's reporting feature could be better."

What is our primary use case?

We predominantly use the solution as a backup system to protect and manage the data. The data is logically air-gapped making the backup immune to malware. 

What is most valuable?

Whenever the data center encounters issues, we can spin the data on the cloud or the on-prem appliance and reduce downtime using the solution. It is the most valuable feature of Rubrik.

What needs improvement?

The solution's reporting feature is very basic. It needs to be more advanced for detailed reporting.

For how long have I used the solution?

We have been using the solution for two years now.

What do I think about the stability of the solution?

The solution is robust. I rate its stability a ten out of ten.

What do I think about the scalability of the solution?

I rate the solution's scalability a nine out of ten.

How are customer service and support?

The response time of the solution's technical support team is helpful. It provides detailed feedback on the issues as well. Thus, explaining the problems and steps taken to fix them becomes more accessible to the clients.

How was the initial setup?

The solution's initial setup process is straight forward if you get all the essential requirements from the client. Although, it takes work to ensure we have included the right SPF and network requirements for the data center.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive for small businesses. It suits medium to large enterprises. I rate its pricing a five out of ten. Also, some products are low-cost, while a few are more expensive than the solution. 

What other advice do I have?

The solution is perfect. I rate it a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PeerSpot user
Service Delivery Consultant at a tech services company with 5,001-10,000 employees
Real User
We can retrieve data faster, trimming down our recovery time
Pros and Cons
  • "In terms of usage, Rubrik has allowed us to retrieve data 80 to 90 percent faster than our previous technology."
  • "The reporting in the dashboard and reporting for extractions both need improvement. I would suggest making them easier to understand and use, not just out-of-the-box. We should also be able to customize them."

What is our primary use case?

The primary use cases of Rubrik are to back up critical files, servers, documents, VMs, and partition drives from servers. We protect our Linux and Unix OSs.

I am using both their physical appliances and software. We are using it on SaaS.

How has it helped my organization?

The SLA-based policy automation affects us greatly because we don't need to monitor it daily. We just allow the SLA to screen and do a daily checkup, e.g., if the SLA proceeded and or if it failed. This makes our work much easier. 

We use the archival functionality in terms of our cloud operations. Instead of buying extra hardware or extra large devices for Rubrik, we attached it and transferred our on-premise data to the cloud. We had a seamless connection from the AWS platform.

What is most valuable?

Lately, we appreciate the archival to cloud and search finder for restorations, where we don't need to back up or restore the overall backup of a drive. Instead, we just retrieve specific files from specific servers.

Rubrik's web interface is user-friendly. It takes time to understand every aspect of the system and interface, but it is understandable and quite easy to use.

It is seamless with fast backup storage.

What needs improvement?

The reporting in the dashboard and reporting for extractions both need improvement. I would suggest making them easier to understand and use, not just out-of-the-box. We should also be able to customize them.

For how long have I used the solution?

I have been using Rubrik for around two years.

What do I think about the stability of the solution?

We have had some minor issues, but they have been solved. In terms of backup, it has been quite good and works as expected.

What do I think about the scalability of the solution?

I would rate the scalability as a three out of five because additional hardware is a must if in terms of infrastructure loads. In terms of archival functionality, the scalability is good because you can achieve that through cloud storage.

We have four Rubrik clusters with 41 DB in them. I would assume that we are backing up around 100 terabytes of data from the company.

We have three system administrators who handle the infrastructure side of the company.

How are customer service and technical support?

In terms of escalating tickets or bugs, they are very quick in terms of their support system.

Which solution did I use previously and why did I switch?

We used a different solution called Legato, which is an old school tape backup solution. We switched to Rubrik because of:

  1. Costs.
  2. Time.
  3. Hardware updates and outdated technology.

Compared to the way that we were previously backing up different files and servers, using Rubrik is as easy as clicking a button, except using dates.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

Rubrik's partner (Trend Micro) usually does the heavy work on it. It only takes around three to four hours to set up, depending on the company's infrastructure and security. We had a very good experience during the deployment process.

What was our ROI?

We were able to decrease the process around five minutes using Rubrik from a day's work.

It trims down recovery testing time from eight hours to 10 to 15 minutes.

In terms of usage, Rubrik has allowed us to retrieve data 80 to 90 percent faster than our previous technology.

Which other solutions did I evaluate?

We reviewed Commvault, Rubrik, and Dell EMC. Rubrik won out in stability, support, and functionality.

What other advice do I have?

Know your needs first and understand if Rubrik can provide the solution to your problems. In terms of backup, Rubrik is a top-notch technology. In terms of user-friendliness, UI, and the price, it is suitable for a company or startup to consider this solution.

Time matters in terms of receiving and backing up data. Having a solution that can fit in terms of time management can help a company thrive.

We don't actually backup cloud systems. We only do archival. We upload the on-premise data to the cloud.

I would rate Rubrik as a 10 (out of 10).

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Boomchi Kumar - PeerSpot reviewer
Director at Trace3
MSP
Top 20
Live mount capability significantly reduces complexity and provides good RTO
Pros and Cons
  • "The live mount reduces complexity."
  • "User interface could be improved."

What is our primary use case?

We use this solution extensively - it helps with fast recovery scenarios and some ransomware issues. The solution is used by the operations department and I believe there are more than five people involved in maintenance, most are storage or network admins. I'm an engagement architect.

What is most valuable?

The live mount capability is the most valuable feature in the product because it reduces the complexity and gives us good RTO.

What needs improvement?

The user interface could be improved, it's pretty rough.

For how long have I used the solution?

I've been using this solution since it was introduced into the market about four or five years ago. 

What do I think about the stability of the solution?

There is good stability in this solution, it's reliable.

What do I think about the scalability of the solution?

The solution is highly scalable and reliable. We have a lot of users in the company, most are storage and backup admins. Not everyone has access to the backup system. 

How are customer service and technical support?

Rubrik customer support is excellent. 

Which solution did I use previously and why did I switch?

I have used Veritas in the past. We switched to Rubrik because the solution offered more. 

How was the initial setup?

The initial setup is very straightforward. Deployment to about three hours, no more. The setup time really depends on net issues. 

What other advice do I have?

This product is easy to manage. 

I would rate this solution a nine out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PeerSpot user
Senior Technology Architect at PCCW GLOBAL
Real User
Easy, no need to worry about managing backup jobs, all based on SLAs
Pros and Cons
  • "Adaptative backup and SLAs simply allow you to tell a machine to backup without taking care of the backup window."
  • "It is already very well furnished, but live mounts for Nutanix AHV would be amazing."

What is our primary use case?

Our primary use case is vCenter and Nutanix AHV backups.

We are in an international environment which does not provide any backup window, so the SLA way of doing things is amazing.

How has it helped my organization?

  • Easy, no need to worry about managing backup jobs.
  • All based on SLAs.
  • Easy to run and learn.
  • Nice interface.
  • API driver and reporting included.

What is most valuable?

Adaptative backup and SLAs. They simply allow you to tell a machine to backup without taking care of the backup window. This is a real improvement.

What needs improvement?

It is already very well furnished, but live mounts for Nutanix AHV would be amazing. From what I understand, however, this will not be soon.

For how long have I used the solution?

Still implementing.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
manager863820 - PeerSpot reviewer
Network Specialist, Information Technology at a university with 1,001-5,000 employees
Real User
This solution can serve as a secondary host for emergency recoveries
Pros and Cons
  • "The live mounting and compatibility of different operating systems is great."
  • "Rubrik can also serve as a secondary host for emergency recoveries."
  • "I would like to have a built-in index searching ability of files/system files within the Rubrik interface to determine if a file or item exists, rather than just recovering it, and then doing a search for the file afterwards."

What is our primary use case?

  • Daily backups at different intervals
  • Audits
  • Live mounting of production servers
  • DR

We are a 90 percent VM environment. We have a different OS environment, as well as databases.

How has it helped my organization?

The product is simply easy to use, efficient, and its out-of-the-box configuration just works. The SLA policy set makes it easy to manage and forget about time conflicting backup schedules. We have had a few recoveries, and this solution worked very well.

What is most valuable?

The live mounting and compatibility of different operating systems is great. Rubrik can also serve as a secondary host for emergency recoveries. It is fast and efficient.

What needs improvement?

I would like to have a built-in index searching ability of files/system files within the Rubrik interface to determine if a file or item exists, rather than just recovering it, and then doing a search for the file afterwards.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Support is very friendly, easy to work with, and showed great expertise in the product. 

Which solution did I use previously and why did I switch?

We used Avamar, and it was complicated.

How was the initial setup?

The initial setup is straightforward. We were up and running within an hour.

What about the implementation team?

We had the vendor team onsite, and it was super fast to set up.

What was our ROI?

As little downtime as possible. 

What's my experience with pricing, setup cost, and licensing?

The product is not cheap, but for good reason. It simply works and is very fast.

Which other solutions did I evaluate?

We thought about Veeam.

What other advice do I have?

Give it a try and find out for yourself if it is for your environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Rubrik Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Rubrik Report and get advice and tips from experienced pros sharing their opinions.