The most valuable feature of this product is fast recovery from the backup. Fast recovery is managed by attaching a disk where the backup is located. It's immediately available to the customer who doesn't need to wait for the system to recover the BKP from an archive.
Cloud Solutions Architect at Clouditalia Telecomunicazioni
Fast recovery is managed by attaching a disk where the backup is located.
What is most valuable?
How has it helped my organization?
The traditional backup solutions didn't allow us to give a prompt answer to customers who needed recovery. Plus, there were too many human resources involved for management.
What needs improvement?
Some of the areas that need improvement are the user GUI (multi-tenancy) and the promised Rubrik Edge solution, which will allow customers to back up their physical devices in our cloud. About the GUI, the interface for our customers is not available at the moment in a multi-tenant environment.
For how long have I used the solution?
I have used this solution for around ten months.
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Rubrik
April 2025

Learn what your peers think about Rubrik. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
850,671 professionals have used our research since 2012.
What do I think about the stability of the solution?
We encountered an anomaly in freeing up space after archiving but the resolution from support has been satisfactory and fast.
What do I think about the scalability of the solution?
We have not encountered any scalability issues. This is the best scalable backup device that we found in the market.
How are customer service and support?
The level of technical support is very high in terms of the availability, skills and low time to solve issues.
Which solution did I use previously and why did I switch?
Previously, we have used Commvault. It was a nice solution and also effective in deduplication. However, the license renewal costs were similar to 1 box of Rubrik.
We have also used Acronis, but it's not an enterprise-class product and the several issues that we encountered have not been solved by their support. We still use it because of the customer interface and BaaS.
How was the initial setup?
It's been fast. It took about one hour and was installed for free by a Rubrik field engineer. It is important to note that they have no offices in Italy, so they came from Netherlands for installation.
What's my experience with pricing, setup cost, and licensing?
Licensing is included in the HW. Pricing is adequate for CSP; however, it might be a bit too high for small companies.
Which other solutions did I evaluate?
We evaluated other traditional SW products; more or less, we looked at all of them.
What other advice do I have?
If a fast recovery and scalability are critical points, then this is the best choice.
It is important to note that it's an HW solution, so all the CPU, RAM and other resources are completely dedicated to backup.
Disclosure: My company has a business relationship with this vendor other than being a customer: We became partner a few months ago.
Information Security Administrator at City of Sioux Falls
It has a good interface which is simple to navigate and utilize
Pros and Cons
- "It has a good interface which is simple to navigate and utilize."
- "Rubrik has improved our organization by minimizing downtime."
- "It needs to keep innovating to stay relevant in the data management field."
What is our primary use case?
The primary use for Rubrik in our environment is data backup and recovery. Also, Rubrik has a good interface which is simple to navigate and utilize.
How has it helped my organization?
Rubrik has improved our organization by minimizing downtime (in case of an incident was to occur). It also has quick backups helping us to stay current.
What is most valuable?
The best feature on Rubrik is the interface, as it is easy to use and navigate the program.
What needs improvement?
For Rubrik, though it does a great job, it needs to keep innovating to stay relevant in the data management field.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Rubrik
April 2025

Learn what your peers think about Rubrik. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
850,671 professionals have used our research since 2012.
Solutions Architect at a insurance company with 51-200 employees
Scalable, helpful support, and simple deployment
Pros and Cons
- "Rubrik is highly scalable and is easy to do."
- "The main pain points we experienced was the stability of the system. We received a lot of instability when we have upgraded from a certain version to a new version. The newer version was completely filled with bugs and we needed to purge the system every week until we update to a newer version that was available one year later. The stability of the code is the main problem, they need to make it better."
What is our primary use case?
We have been using Rubrik to backup everything in the infrastructure, except the mainframe. For example, we were using it to do our DR, long-term archive, and some surveys on different cloud tiers.
How has it helped my organization?
One of the most valuable features was the ease of expanding the resources. Additionally, it is able to backup the cloud and on-premise.
For how long have I used the solution?
I have used Rubrik within the past 12 months.
What do I think about the stability of the solution?
The main pain points we experienced was the stability of the system. We received a lot of instability when we have upgraded from a certain version to a new version. The newer version was completely filled with bugs and we needed to purge the system every week until we update to a newer version that was available one year later. The stability of the code is the main problem, they need to make it better.
When we have ironed out all the small problems, Rubrik was stable. When we were using our old backup we had approximately 40 incidents per week, with Rubrik we might only have two or three incidents per week. It is a lot more stable than our previous solution.
What do I think about the scalability of the solution?
Rubrik is highly scalable and is easy to do.
The process of increasing or scaling the solution is to add a new server, power on the server, tell the customer they have a new server and then everything gets rebalance on the new server. Increasing and decreasing is very fast and easy.
How are customer service and support?
When updates are needed everything is done through the support. When we need to upgrade we call the support, open a tunnel and the support will upgrade the box.
Which solution did I use previously and why did I switch?
We have used other solutions in the past.
How was the initial setup?
The initial setup takes approximately four hours. In four hours, we set up the configuration, connected it to VMware, and took the first backup. The whole process was very simple.
What's my experience with pricing, setup cost, and licensing?
Rubrik is priced high, but it was the solution that was providing us encryption and was secure. The solution price is high, but you get what you pay for.
What other advice do I have?
My advice to those wanting to implement this solution is for them to try and segregate the database on their own cluster.
I rate Rubrik a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SAP Basis Consultant at a tech services company with 10,001+ employees
Great tool to schedule backups and perform monitoring in a centralized location
Pros and Cons
- "This is a centralized tool where we are able to schedule backups and perform monitoring."
- "I would like to see more information on encryption with the next release."
What is our primary use case?
We are able to use this solution to perform HANA backups, full backup integration and incremental backups, log backups, and the file system backups.
What is most valuable?
This is a centralized tool where we are able to schedule backups and perform monitoring.
What needs improvement?
I would like to see more information on encryption with the next release.
For how long have I used the solution?
I have been using Rubrik for the past six months.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution. We currently have a hundred servers using Rubrik.
Which solution did I use previously and why did I switch?
We were using Data Protector in the past.
How was the initial setup?
The initial setup was straightforward and maintenance is required for quarterly patching.
What about the implementation team?
Our infra partners executed the installation allowing us to install the agent.
What other advice do I have?
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure Services Manager at a university with 1,001-5,000 employees
Replaces legacy tapes and disk backups which are unreliable, expensive, and space consuming
Pros and Cons
- "Replaces legacy tapes and disk backups which are unreliable, expensive and space consuming."
- "It has the ability to test DR in a controlled, inexpensive way and to restore between environments."
- "CloudOut, because only blocks are pushed after compression and deduplication, not raw sizing."
- "Better integration for complex NAS structures having to mount at root adds time and workload to the process of NDMP."
What is our primary use case?
Replaces legacy tapes and disk backups which are unreliable, expensive, and space consuming.
How has it helped my organization?
It has the ability to test DR in a controlled, inexpensive way and to restore between environments.
What is most valuable?
CloudOut, because only blocks are pushed after compression and deduplication, not raw sizing which is often a flaw with storage products.
What needs improvement?
Better integration for complex NAS structures having to mount at root adds time and workload to the process of NDMP.
For how long have I used the solution?
Still implementing.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Engineer at a legal firm with 501-1,000 employees
The process to manage backup and recovery is painless with this tool
Pros and Cons
- "Rubrik has made the process to manage backup and recovery painless. This frees up more time to work on other projects."
- "I would like for unmanaged backups to be able to be saved in a separate policy."
- "I would like a way to set monthly backups on a certain date and time."
What is our primary use case?
The primary use case is easy backup and recovery for multiple servers and workstations. It also backups NAS, SQL Servers, and Nutanix.
How has it helped my organization?
Rubrik has made the process to manage backup and recovery painless. This frees up more time to work on other projects.
What is most valuable?
The quick, easy backups and fast restore work great. I also enjoy support calls and the easy updates to the software.
What needs improvement?
No areas need to be updated at this time.
The addition features that I would like are a way to set monthly backups on a certain date and time. Also, I would like for unmanaged backups to be able to be saved in a separate policy.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Engineer at Tahaluf
Provides excellent recovery features that are not available in other tools
Pros and Cons
- "Instant recovery is a good feature."
- "Collecting logs in Rubrik is very difficult compared to other tools."
What is most valuable?
I am satisfied with the product. The VM recovery and file-level recovery from the VM snapshot are valuable. It supports object storage. It supports S3 buckets. It is a good feature. Instant recovery is a good feature.
What needs improvement?
The process of adding policies to the dashboard must be improved. It is very easy to add the policies in other solutions. Collecting logs in Rubrik is very difficult compared to other tools. If there’s an issue, it is very difficult to get the logs. The product must support OpenShift Container.
For how long have I used the solution?
I have been using the solution for more than five years.
What do I think about the scalability of the solution?
The tool is scalable. We have more than 500 employees. We have only two administrators.
How are customer service and support?
The technical support is okay. We do not face many problems. We solve all our issues.
How would you rate customer service and support?
Positive
How was the initial setup?
The deployment was not easy, but it was not complex. The deployment took one day.
Which other solutions did I evaluate?
We use other solutions for different purposes. We chose Rubrik because it has some good features.
What other advice do I have?
I will recommend the solution to others. It has some features that are not available in other products. Overall, I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior System Engineer at a comms service provider with 201-500 employees
Good protection, impressive support, and suitable for enterprises
Pros and Cons
- "The security and the ransomware protection are most valuable."
- "They need to find a solution for SMBs. It is currently only suitable for enterprises or big customers. They need to find a solution that suits SMBs."
What is our primary use case?
It is used for data protection, data backup and security, and disaster recovery. It is also used for backup as a service inside the organization, and it is sometimes also used for cloud migration.
What is most valuable?
The security and the ransomware protection are most valuable.
What needs improvement?
They need to find a solution for SMBs. It is currently only suitable for enterprises or big customers. They need to find a solution that suits SMBs.
For how long have I used the solution?
I have been using this solution for almost five years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and support?
They are very impressive. Their support is good, and they are cooperative.
How was the initial setup?
It was straightforward. It took a maximum of two days.
For its deployment, you need one to two technical engineers. For support, you need one technical engineer.
What other advice do I have?
If you want to compare this solution to others, it should be an apple to apple comparison. This way, you will see the full value of the solution.
I would rate it a nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: April 2025
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- Help! Need an opensource backup solution to work with OVM, Linux, Windows, Sql server, Exchange, Sharepoint. Plus bare metal recovery.
- What will be the best strategy for develop a up to date BCRS?
The Edge solution has been rolled out and very effective. This is a virtual appliance that will take local snapshots to whatever storage you are currently using, or decide to stand up, Then, you can decide if you want to replicate those snapshots to a hub that has a physical "Brik" or use the archival functionality to push out to a cloud storage or other archival type.
Thank you for the review.