SailPoint Identity Security Cloud Reviews

Name: SailPoint Identity Security Cloud
Brand: SailPoint
Rating: 4 (65 reviews)

Vendor: SailPoint

4.1 out of 5

65 reviews
96% willing to recommend

3,230 followers

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What is SailPoint Identity Security Cloud?

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SailPoint Identity Security Cloud is the #1 ranked solution in top User Provisioning Software, #1 ranked solution in top Cloud Infrastructure Entitlement Management (CIEM) solutions, #2 ranked solution in top Identity Management (IM) solutions, #2 ranked solution in top SaaS Management Platforms, and #4 ranked solution in top Identity and Access Management as a Service providers. PeerSpot users give SailPoint Identity Security Cloud an average rating of 8.2 out of 10. Based on the analysis of the 65 most recent SailPoint Identity Security Cloud reviews, the overall sentiment is positive, with a sentiment score of 6.9. (Among the highest in the category). SailPoint Identity Security Cloud is most commonly compared to CrowdStrike Falcon: SailPoint Identity Security Cloud vs CrowdStrike Falcon. SailPoint Identity Security Cloud is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 17% of all views.

Buyer's Guide

SailPoint Identity Security Cloud

October 2024

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Featured reviews

RameshBhattacharjee

Manager at RSM US LLP

We use this product for identity governance. There is the basic identity creation in the lifecycle followed by certification. I'm a company manager and implementer and we are customers of SailPoint. I think the certification module is perhaps one of the most valuable features. The options are…

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Quach Van Lam

Security Officer at ACB

The initial setup isn't so difficult. The product can be flexible in the build. You can easily customize the workflows. We can set everything up on the cloud, which makes things very easy. It can easily adapt to the PoC requirement and the set requirements on the app's online version The user…

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RaziFarooqui

Hse Manager at a retailer with 10,001+ employees

It effectively streamlined our user access management processes, serving as a central hub within our enterprise ecosystem. With various credentialing IdentityIQ access management solutions in place across the organization, SailPoint integrated seamlessly with these systems. It ingested events from these sources, generated reports, and initiated outgoing events and triggers to facilitate appropriate actions based on user and supervisor actions. The policy management and risk-scoring capabilities of SailPoint IdentityIQ greatly benefited our organization. While we primarily focused on policy enforcement based on written guidelines for identity lifecycle management, we didn't extensively utilize a risk-based approach, as that fell under a separate area of resource management. However, within the policy feature set, SailPoint provided robust options. We were able to categorize users into different groups, such as office users, retail channel users, and backend users. Additionally, we could apply role-based access controls and differentiate between temporary and permanent employees, full-time and part-time staff, and those with specific time-based access requirements or temporary assignments within the organization. The implementation of IdentityIQ significantly impacted our IT audit and compliance activities. SailPoint was introduced in response to an audit observation, as no prior system was in place and everything relied on manual processes. This lack of automation resulted in gaps and oversights. Implementing SailPoint IdentityIQ for attestation and governance effectively addressed this audit observation and closed the compliance gap. It played a crucial role in addressing a complex identity management challenge within our company, particularly in the area of credential cleanup. Given the large user population, a dedicated team within the IAM pillar focused on this task. Before SailPoint, it was common to encounter instances where user identities remained active even after individuals had moved roles or left the company. For example, credentials associated with finance or treasury functions would still be accessible, even if the user had transitioned to a different department. Similarly, sensitive data access, such as payroll and HR systems, posed risks if not appropriately managed post-employee departure. SailPoint streamlined the process of managing these identities, effectively identifying and addressing instances where inactive accounts lingered, sometimes for extended periods, thus enhancing overall security and compliance efforts.

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SailPoint Identity Security Cloud mindshare

Product category:

As of November 2024, the mindshare of SailPoint Identity Security Cloud in the User Provisioning Software category stands at 30.0%, up from 28.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

User Provisioning Software

Key learnings from peers

Last updated Oct 16, 2024

Valuable Features

SailPoint Identity Security Cloud offers a user-friendly interface, robust certification, and provisioning features. It includes out-of-the-box connectors for seamless integration, flexible deployment options, and customizable workflows. Its governance, compliance modules, and AI-driven automation enhance security and efficiency. Users appreciate the extensive API integrations, lifecycle management, and reporting capabilities. The platform's modular design and active community support ensure adaptability to evolving needs, making it a valuable asset for identity management and access control.

"The governance features, such as certification and provisioning, are the most beneficial for enhancing security."
"The solution's most valuable feature is its ease of use."
"The solution's most valuable feature is its integration with Slack for the notification of access requests."

Room for Improvement

SailPoint Identity Security Cloud faces challenges with pricing being considered high alongside inflexible partnership programs. Its user interface and configuration processes are deemed complex, limiting ease of use and customization. Users express difficulties with technical support and emphasize a lack of automation in reporting and provisioning features. There's also a call for enhanced analytic capabilities and more intuitive integration with cloud ecosystems and third-party tools.

"The interface can improve, and the product could become a little cheaper."
"The product is unable to share suggestions with users."
"The solution needs to have more out-of-the-box integration with different applications and solutions."

ROI

SailPoint Identity Security Cloud significantly enhances access control efficiency, automating manual processes associated with identity management. It reduces identity risks and boosts compliance by automating access notification and remediation. It lowers operational costs by improving password management and group access. Users experience faster onboarding, reduced compliance costs, and fewer audit issues. Many entities report a return on investment within 14 to 18 months and identify unused accounts for cost savings. Operational expenses decrease around fifteen percent.

Pricing

Enterprise users rate SailPoint Identity Security Cloud as a costly solution. Pricing is yearly and based on the number of identities, with additional costs for add-ons and unique integrations such as Active Directory. The initial setup can be expensive, with integration scope influencing costs. Discounts for long-term contracts are available. While it provides good value and flexibility for large enterprises, it is often perceived as too expensive for smaller organizations.

"As per my knowledge, it runs on a paid partnership model, but I am not sure about it."
"It's difficult to say that the solution saved costs because it is quite expensive."
"The product is expensive. People need to opt for a licensing plan for one year or three years."

Popular Use Cases

SailPoint Identity Security Cloud is used by organizations for identity lifecycle management, covering provisioning, deprovisioning, onboarding, and access governance. It facilitates automation in accessing new roles and revoking unnecessary permissions. Widely deployed for compliance control, certifications, and user account management, it's also used for integration with platforms like Active Directory. Companies utilize it for employee workflows including onboarding and lifecycle management in various deployment models, focusing on regulatory compliance and security controls.

Service and Support

SailPoint Identity Security Cloud customer support is often praised for its accessibility, with account management and technical support teams that are knowledgeable and responsive. Many users appreciate the multiple communication channels, like community forums and customer portals. While some find support timely, others mention waiting periods, especially in non-English speaking regions. There's feedback on improvement areas regarding the speed and precision of responses. Their community and expert services are highlighted as valuable resources for technical assistance.

Deployment

The initial setup of SailPoint Identity Security Cloud varies, with many finding it straightforward if experienced with similar technologies. Good documentation helps, but complexity arises based on infrastructure and organizational size. Deployment time ranges from days to months, depending on scale and requirements. Expertise in application servers and databases is beneficial. While some encounter challenges with integration and configuration, others achieve quicker installation with well-defined setups and knowledgeable teams.

Scalability

SailPoint Identity Security Cloud is highly scalable, accommodating millions of users efficiently. Users appreciate its ability to support large-scale identity management needs, although some highlight challenges with virtual environments and resource allocation. Scalability can be achieved both vertically and horizontally, requiring adequate backend resources for optimal performance. While it's favored by large enterprises, the complexity of integrations may necessitate additional considerations. Many rate its scalability positively, recognizing its capacity to handle significant growth demands.

Stability

SailPoint Identity Security Cloud is generally stable with minimal bugs or glitches. Many users report no significant issues, describing it as reliable and robust. Some mention minor bugs and deployment challenges, but the platform is seen as dependable in complex environments. Frequent stability ratings are between eight and ten out of ten. There are occasional connector performance issues, mainly with specific integrations. Stability depends on correct implementation and customization capabilities.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our SailPoint Identity Security Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

14%

Manufacturing Company

11%

Insurance Company

Government

Healthcare Company

Energy/Utilities Company

Educational Organization

University

Retailer

Construction Company

Comms Service Provider

Media Company

Real Estate/Law Firm

Legal Firm

Outsourcing Company

Non Profit

Logistics Company

Hospitality Company

Wholesaler/Distributor

Transportation Company

Pharma/Biotech Company

Recreational Facilities/Services Company

Performing Arts

Consumer Goods Company

Engineering Company

Aerospace/Defense Firm

Compare SailPoint Identity Security Cloud with alternative products

Learn more about SailPoint Identity Security Cloud

SailPoint Identity Security Cloud specializes in identity, access management, and governance, focusing on user lifecycle automation, compliance, certifications, and reporting, handling both on-premise and cloud deployments.

Organizations use SailPoint Identity Security Cloud for seamless onboarding, offboarding, password resets, and provisioning, integrating with Active Directory and Office 365. Its centralized account views and enhanced security controls support identity management, policy evaluation, risk assessment, and role-based access control. Clients benefit from its stability, scalability, and customized access control features, reducing workloads and ensuring effective provisioning.

What are the most important features of SailPoint Identity Security Cloud?

Compliance Capabilities: Extensive features ensuring regulatory adherence.
Out-of-the-Box Connectors: Numerous pre-built integrations for rapid deployment.
User-Friendly Interface: Simplified navigation and user experience.
Identity Data Warehouse: Centralized data storage for streamlined management.
Seamless Integration: Smooth connections with popular applications like Active Directory and Office 365.
Proactive Access Revocation: Preemptive measures to manage access rights.
Stability, Scalability, Flexibility: Robust performance with adaptable customization.
AI-Driven Automation: Machine learning for streamlined approval processes.
Certification & Lifecycle Management: Comprehensive tools for managing user lifecycles and access certification.
Reporting: Detailed reports for insights and compliance monitoring.

What benefits and ROI should users look for in reviews?

Centralized Account Views: Consolidated management and oversight of user accounts.
Enhanced Security Controls: Improved measures for safeguarding sensitive data.
Reduced Workload: Decreased efforts in certification and access management processes.
Effective Provisioning: Seamless and accurate granting and revoking of access rights.
Scalability and Flexibility: Ability to scale with business growth and customize per requirements.

SailPoint Identity Security Cloud is deployed across various industries including finance, healthcare, and retail, offering tailored solutions for compliance, risk management, and efficient identity lifecycle management. Its integration capabilities with industry-specific applications and robust AI-driven features enhance operational efficiency and security in these sectors.

SailPoint Identity Security Cloud was previously known as IdentityIQ, IdentityNow, Cloud Infrastructure Entitlement Management, Intello.