SailPoint Identity Security Cloud Reviews

Name: SailPoint Identity Security Cloud
Brand: SailPoint
Rating: 4.2 (67 reviews)

Vendor: SailPoint

4.2 out of 5

67 reviews
96% willing to recommend

3,231 followers

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What is SailPoint Identity Security Cloud?

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SailPoint Identity Security Cloud is the #1 ranked solution in top User Provisioning Software, #1 ranked solution in top Cloud Infrastructure Entitlement Management (CIEM) solutions, #2 ranked solution in top Identity Management (IM) solutions, #2 ranked solution in top SaaS Management Platforms, and #4 ranked solution in top Identity and Access Management as a Service providers. PeerSpot users give SailPoint Identity Security Cloud an average rating of 8.4 out of 10. Based on the analysis of the 67 most recent SailPoint Identity Security Cloud reviews, the overall sentiment is positive, with a sentiment score of 7.1. SailPoint Identity Security Cloud is most commonly compared to Omada Identity: SailPoint Identity Security Cloud vs Omada Identity. SailPoint Identity Security Cloud is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 18% of all views.

Buyer's Guide

SailPoint Identity Security Cloud

October 2024

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Featured reviews

RameshBhattacharjee

Manager at RSM US LLP

The only issue I have with the product is that there are modules that need to be bought separately, and that makes the product prohibitive for some of the customers that I've worked with, particularly in the middle-tier range. The solution itself is expensive and then when you add the cost of the modules it becomes too much. They could provide something similar to what Okta offers and I believe this would give the company a lot more traction in the mid-size range of companies. I'd like to see SailPoint support for custom-based connectors.

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Quach Van Lam

Security Officer at ACB

The initial setup isn't so difficult. The product can be flexible in the build. You can easily customize the workflows. We can set everything up on the cloud, which makes things very easy. It can easily adapt to the PoC requirement and the set requirements on the app's online version.

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Zico Khong

Cybersecurity Consultant at KPMG Singapore

We use SailPoint IdentityIQ for identity and life cycle management management for devices. It helps us with access certification, password management, and other essential functionalities SailPoint IdentityIQ has a good and straightforward user interface. They also have a lot of resources and…

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SailPoint Identity Security Cloud mindshare

Product category:

As of November 2024, the mindshare of SailPoint Identity Security Cloud in the User Provisioning Software category stands at 30.0%, up from 28.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

User Provisioning Software

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

SailPoint Identity Security Cloud offers valuable features such as a user-friendly interface, strong integration capabilities, and automation. It provides extensive out-of-the-box functionalities, flexible provisioning, lifecycle management, and a robust compliance framework. Users appreciate its scalability, speed of implementation, and ability to customize workflows. The platform's integration with AI and machine learning enhances automated decision-making. Its seamless integration with systems and comprehensive identity management tools aid organizations in efficient access governance and security.

"The customer service is excellent, with quick response times and comprehensive support from the SailPoint team."
"The most valuable features include its ability to integrate with AI and machine learning, the automation of reports, and the built-in connectors that enable easy connection with both legacy and cloud-based applications."
"IdentityIQ deserves a rating of 12 out of ten for stability."

Room for Improvement

SailPoint Identity Security Cloud faces criticism over high pricing and inflexible partnerships. Provisioning often requires extensive coding with a complex interface, and the organizational structure support lacks automation. Reports and analytics need enhancement for better data accessibility. Technical support is often slow, while the interface could be more user-friendly. Users seek more integration with cloud and third-party tools, improved customization, and better access management features. Simplification of setup and lower costs are desired.

"SailPoint lacks some features like privileged account management and access management features found in products like Okta."
"SailPoint lacks some features like privileged account management and access management features found in products like Okta."
"I would rate the vendor support around five out of ten. Sometimes, the support is slow, and they often suggest resorting to expert services."

ROI

SailPoint Identity Security Cloud significantly improved efficiency by automating access control processes, reducing manual efforts, and enhancing identity management. It enabled streamlined onboarding, saving significant time and expenses. Organizations experienced reduced risks, audit compliance improvements, and identified cost-saving opportunities by discovering unauthorized accounts. Many organizations noted operational cost reductions and anticipated future savings from features like self-service password resets. Returns on investment varied, with some observing benefits within 14 to 18 months.

Pricing

Enterprise buyers find SailPoint Identity Security Cloud expensive, with pricing based on the number of identities. Costs include licensing fees, which are typically annual, and potential add-ons for integrations like Active Directory or SAP. While some users mention it being affordable, many emphasize the high setup and deployment costs due to scarce expert resources. Discounts are available for long-term commitments, but transparency in pricing is sought after, pointing out the need for more competitive and inclusive pricing for smaller businesses.

"As per my knowledge, it runs on a paid partnership model, but I am not sure about it."
"It's difficult to say that the solution saved costs because it is quite expensive."
"The product is expensive. People need to opt for a licensing plan for one year or three years."

Popular Use Cases

Organizations use SailPoint Identity Security Cloud for identity lifecycle management, including onboarding, offboarding, provisioning, and certifications. It simplifies access control, integrates identity and governance processes, and automates workflows for joiners, movers, and leavers. Users manage access requests, role lifecycle, and compliance controls. The tool supports cloud and on-premise deployments, working with various systems like Active Directory and Oracle to enhance security controls and improve user and role management.

Service and Support

SailPoint Identity Security Cloud's customer service features quick and responsive account management, with support available even on weekends. Technical support is generally strong, though response times may vary. Users appreciate the comprehensive community forums and webinars. The support team is knowledgeable and accessible, though some experience delays and language limitations. In different regions, support relies on local partners. Ratings for customer service and support range from satisfactory to excellent, with room for improvement in specific areas.

Deployment

Users report that the initial setup of SailPoint Identity Security Cloud is generally straightforward. Documentation is comprehensive, allowing for a quick installation process. However, complexity can arise depending on customer requirements, existing infrastructure, and identity sources. Integrating various systems may extend deployment time. Familiarity with application servers and relational databases is beneficial, and having a trained team or expert can ease the process.

Scalability

SailPoint Identity Security Cloud offers robust scalability, efficiently handling millions of users. It scales vertically and horizontally, with minimal configuration, though heavy memory usage and server requirements can complicate scaling. Users recommend careful planning, especially on virtualized platforms, to maintain performance. It's suited for large enterprises, supporting complex environments, but can become challenging with rising user numbers and requires adequate resources. Ratings for scalability vary between eight and ten out of ten.

Stability

SailPoint Identity Security Cloud is praised by users for its stability, citing its reliability, robust clustering, and ease of integration. While some bugs occur, most users report a solid experience without significant issues. Performance in complex environments is consistent, and while occasional connector issues are mentioned, they are typically resolved quickly. Rated highly for stability and dependability, it is favored for meeting requirements and providing effective performance without crashing or glitches.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our SailPoint Identity Security Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

14%

Manufacturing Company

11%

Insurance Company

Government

Healthcare Company

Energy/Utilities Company

Educational Organization

University

Retailer

Construction Company

Media Company

Comms Service Provider

Real Estate/Law Firm

Outsourcing Company

Legal Firm

Non Profit

Logistics Company

Hospitality Company

Wholesaler/Distributor

Transportation Company

Pharma/Biotech Company

Performing Arts

Recreational Facilities/Services Company

Consumer Goods Company

Engineering Company

Aerospace/Defense Firm

Compare SailPoint Identity Security Cloud with alternative products

Learn more about SailPoint Identity Security Cloud

SailPoint Identity Security Cloud specializes in identity, access management, and governance, focusing on user lifecycle automation, compliance, certifications, and reporting, handling both on-premise and cloud deployments.

Organizations use SailPoint Identity Security Cloud for seamless onboarding, offboarding, password resets, and provisioning, integrating with Active Directory and Office 365. Its centralized account views and enhanced security controls support identity management, policy evaluation, risk assessment, and role-based access control. Clients benefit from its stability, scalability, and customized access control features, reducing workloads and ensuring effective provisioning.

What are the most important features of SailPoint Identity Security Cloud?

Compliance Capabilities: Extensive features ensuring regulatory adherence.
Out-of-the-Box Connectors: Numerous pre-built integrations for rapid deployment.
User-Friendly Interface: Simplified navigation and user experience.
Identity Data Warehouse: Centralized data storage for streamlined management.
Seamless Integration: Smooth connections with popular applications like Active Directory and Office 365.
Proactive Access Revocation: Preemptive measures to manage access rights.
Stability, Scalability, Flexibility: Robust performance with adaptable customization.
AI-Driven Automation: Machine learning for streamlined approval processes.
Certification & Lifecycle Management: Comprehensive tools for managing user lifecycles and access certification.
Reporting: Detailed reports for insights and compliance monitoring.

What benefits and ROI should users look for in reviews?

Centralized Account Views: Consolidated management and oversight of user accounts.
Enhanced Security Controls: Improved measures for safeguarding sensitive data.
Reduced Workload: Decreased efforts in certification and access management processes.
Effective Provisioning: Seamless and accurate granting and revoking of access rights.
Scalability and Flexibility: Ability to scale with business growth and customize per requirements.

SailPoint Identity Security Cloud is deployed across various industries including finance, healthcare, and retail, offering tailored solutions for compliance, risk management, and efficient identity lifecycle management. Its integration capabilities with industry-specific applications and robust AI-driven features enhance operational efficiency and security in these sectors.

SailPoint Identity Security Cloud was previously known as IdentityIQ, IdentityNow, Cloud Infrastructure Entitlement Management, Intello.