We are only using the dashboards and promoting the self-service BI features. the usage is limited just to visualization. We integrated dashboards for monitoring KPIs. sending SMS' is used based on threshold in few dashboards. Otherwise, it's more used for visualization and not data mining because it requires some licenses that we didn't buy.
Data Science Manager at a comms service provider with 1,001-5,000 employees
Very good dashboards and self-service BI
Pros and Cons
- "The features that I have found most valuable are that we are able to build all dashboards with self-service BI and are able to provide our business users with self-service BI. We are building a repository on top of our data warehouse and building all the dashboards and KPIs."
- "It would be good if they could integrate the possibility for end users to create end models for themselves that they can use, especially for site operators, and if they could provide the end user not only the self-service BI, but also the self-service analytics, based on a predefined model, the same way that Oracle did."
What is our primary use case?
How has it helped my organization?
Currently we are working with the Web Intelligence on premise but we don't have a lot of features. We would like to get some more features related to predictive analytics. We are just using dashboards and monitoring KPIs on top of our data warehouse.
What is most valuable?
The features that I have found most valuable are that we are able to build all repositories needed and provide our business users with self-service BI. We are building a repository on top of our data warehouse and building all the dashboards and KPIs.
Sometimes, when monitoring our network or monitoring the KPIs, if we have something drop lower than a threshold, an email or an SMS will go out. We are using these features, but we are not using predictive modeling, clustering, or data mining. We don't have those.
What needs improvement?
In terms of what could be improved, it would be good if they could integrate the possibility for end users to create end models for themselves that they can use, especially for site operators, and if they could provide the end user not only the self-service BI, but also the self-service analytics, based on a predefined model, the same way that Oracle did (I manage Oracle, as well), because I like that feature with Oracle.
I would like them to implement analytics the same as Oracle does and have the machine learning model within their Web Intelligence.
Buyer's Guide
SAP BusinessObjects Business Intelligence Platform
March 2025

Learn what your peers think about SAP BusinessObjects Business Intelligence Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,592 professionals have used our research since 2012.
For how long have I used the solution?
I have been using SAP BusinessObjects Business Intelligence Platform since 2005.
What do I think about the stability of the solution?
It is a very stable solution and it works well.
It doesn't work in memory, only on the server side. We are not taking this benefit, but it's very stable and it's answering the need.
What do I think about the scalability of the solution?
SAP BusinessObjects Business Intelligence Platform's scalability is based on the need and it's not scalable based on Alfa's needs, which I believe, from a data warehouse perspective, the data is around 12 terabytes. We are not talking about petabytes.
We have 25 end users using it.
We have users from the customer experience department, the marketing department, from customer service, from finance, from budgeting, and we have the chief also working on it.
How are customer service and support?
I am not so satisfied with the technical support because I am opening cases but it's taking too much time.
Which solution did I use previously and why did I switch?
We previously tried to work on Power BI and on Microsoft SharePoint. But with Power BI, there are a lot of limitations. Its visualization is very good, but you have a lot of limitations, and it uses a lot of memory. It does not provide efficiency and scalability when we are talking about a high volume of data. When you are talking about simple reports, it's very good and its visualization is great, but sometimes business users are in need of answering complex questions, so here SAP was better for me.
How was the initial setup?
The initial setup was not that straightforward, but we were able to manage.
We have a lot of server process and configuration, plus the agents and everything. So from an administrative perspective, it is complex, but we were able to manage because of our technical expertise.
Because we did it internally, I believe it took us two to three months.
We got the environment ready, then the repository, it was packaged by phases and by project.
We launched an RFP related to an enterprise data warehouse, then we split this RFP in phases, with data integration, data modeling and then the BI. During the BI part, we used an implementation strategy to try to implement it.
What's my experience with pricing, setup cost, and licensing?
We have an on-premise license. We have one license for an admin and we have a license for our users, enough for 27 user licenses. We pay on a yearly basis. We are selling support, but as I said, we are using only the Web Intelligence and the dashboards. We didn't buy the other models or feature. We don't have the predictive analytics or the SAP HANA. We don't have any of that.
The servers and the preparation to go on the servers are costs beyond the licensing fees.
Which other solutions did I evaluate?
We checked Oracle. It used to be OBIEE back then, and in 2010 and 2005 it was not as good as today. Now, Oracle has worked a lot on their product, especially with Oracle Analytic Server. But back then, when we made the decision, it was Oracle OBIEE and it was very limited. It had bad dashboards, they were not appealing to the end users.
What other advice do I have?
SAP is a stable solution, but you need to have multi-experts to be able to maintain it.
The biggest console that we implemented is using SAP as a self-service BI. It is an incentive for business users and different stakeholders, to be able to use the self-service BI and answer their questions instantly. This is conditioning that we as IT are using the right models, the right repository, and requiring all the data for them.
On a scale of one to ten, I would rate SAP BusinessObjects Business Intelligence Platform an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Intelligence & Data Management Director at a manufacturing company with 10,001+ employees
Simple setup, beneficial documentation, and scalable
Pros and Cons
- "The features which the solution has been awesome. The way the data is fetched from the database, and the queries are executed, is unique using the Universe of Business Objects. That makes it unique and we could not find another solution that functions in a similar way. It's has a great way of receiving and executing queries."
- "SAP BusinessObjects Business Intelligence Platform is lacking dashboards and this would be the only reason we are looking for another solution."
What is our primary use case?
The SAP BusinessObjects Business Intelligence Platform is useful for all kinds of analytics, reporting, and alerting.
What is most valuable?
The features which the solution has been awesome. The way the data is fetched from the database, and the queries are executed, is unique using the Universe of Business Objects. That makes it unique and we could not find another solution that functions in a similar way. It's has a great way of receiving and executing queries.
What needs improvement?
SAP BusinessObjects Business Intelligence Platform is lacking dashboards and this would be the only reason we are looking for another solution.
For how long have I used the solution?
I have been using the SAP BusinessObjects Business Intelligence Platform for approximately 20 years.
What do I think about the stability of the solution?
The stability of the SAP BusinessObjects Business Intelligence Platform depends on your infrastructure. However, the solution itself is very stable reliable.
What do I think about the scalability of the solution?
There are other solutions that can be implemented alongside SAP BusinessObjects Business Intelligence Platform to make it more scalable, but in our environment, it's not used in that way.
We have approximately 500 to 1,000 users using this solution. We are working on this self-service BI strategy and therefore the number of users will be increased in the future.
How are customer service and support?
We sometimes receive technical bugs, especially with the new releases, and some patches are required. We then speak to BusinessObjects SAP support for assistance.
How was the initial setup?
The initial setup of the solution is simple and the documentation provided was straightforward. It was not a difficult task.
What about the implementation team?
The first time we used it when SAP BusinessObjects Business Intelligence Platform was when it was not an SAP solution, it was owned by Business Strategies, we brought in consultants to deploy. Later we have created our own team who can manage the implementation.
We have one person who does the administration and upgrades of the solution.
What's my experience with pricing, setup cost, and licensing?
We are satisfied with the solution, but we are not satisfied with the licensing cost which SAP offers. They offer one lumpsum licensing which does everything. That is not the right strategy, because sometimes you don't have power users, they are only viewers, but we need to buy the full license for them. This is not something we want to continue with.
We are on an annual subscription to use this solution.
What other advice do I have?
I would recommend this solution to others.
We are using an on-premise version which is good but the cloud version is more up-to-date.
I rate SAP BusinessObjects Business Intelligence Platform an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SAP BusinessObjects Business Intelligence Platform
March 2025

Learn what your peers think about SAP BusinessObjects Business Intelligence Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,592 professionals have used our research since 2012.
President & CEO at Infosol Inc
Web Intelligence really stood out in terms of new features and overall significance compared to all the other tools in the suite.
Pros and Cons
- "The Dynamic HTML (DHTML) client option of Webi has been enhanced adding features that were previously only available with the Java client including conditional formatting and support of XLS as a data provider."
- "There is still a lot to be done on the mobile side to make Web Intelligence truly seamless between the desktop and mobile versions and I would like to see SAP pay a lot more attention to this."
SAP just announced the release of the latest update of its BusinessObjects BI suite, namely BI 4.2 SP03, following the first release BI 4.2 SP02 back in March
In both announcements, Web Intelligence really stood out in terms of new features and overall significance compared to all the other tools in the suite. On the one hand this should not be a surprise since it is the most popular and widely-used of all the SAP BusinessObjects Analytics tools but, on the other hand over the last few years SAP has focused far more attention on its newer analytics tools.
Web Intelligence is and has always been a Business Intelligence Query, Analysis and Reporting tool. The latest functionality additions emphasize that and to call it just a reporting tool is simply a miss-classification and lack of understanding of its capabilities. Web Intelligence allows you to perform ad-hoc queries against both relational and OLAP data sources, slice and dice, drill-down, drill through, perform data discovery, create dashboard and scorecard visualizations and format amazing looking reports. It can be used on-line, off-line, on mobile (HTML5) and be published or exported to the most popular commodity formats. Many organizations use only Web Intelligence for all their BI needs or a combination of Web Intelligence and SAP BusinessObjects Dashboards (Xcelsius).
So in Web Intelligence 4.2, we have seen a ton of new functionality ranging from Shared Elements to allow you to save and reuse charts, tables and different parts of your reports (with the metadata) to Linked Elements allowing you to integrate all types of third party charts and components. This included a series of integrated geo-maps which have been further enhanced in SP03 enabling you to use latitude and longitude as data points on the map and add custom locations.
Another great Webi feature released with 4.2 was the commentary feature allowing you to collaborate around documents with context sensitive comments that are associated with just the document and stored in the audit logs or location of your choice. The commentary has been further enhanced in SP03 allowing you now to apply comments at the block level (charts or tables) and individual cell level in a table within the Webi report.
Input Controls have become popular in Webi documents for providing an easy way to interact with a document that has been options and variables. Now with Webi 4.2 SP03, cascading input controls are supported with dynamic filtering of the list of values for nested selections.
The Dynamic HTML (DHTML) client option of Webi has been enhanced adding features that were previously only available with the Java client including conditional formatting and support of XLS as a data provider, Query Panel support for UNX and support of complex filters in the Query Panel.
Other new Webi 4.2 SP03 features include Merged Variables (combine a data provider and variable into a single object), References (new object for a variable that returns the value of a specified cell in the document), choosing the image density when exporting a document to PDF or Excel and further user interface enhancements for customizing look and feel of charts, graphs and more.
I am already seeing interactive Web Intelligence reports and dashboards that I would never have guessed were created in Webi because the customization capabilities are so vast.
These are just a few of the highlights and there is even more being promised with future service packs. All-in-all, Web Intelligence has evolved into a one-stop shop for BI reporting, ad-hoc query and analysis that just keeps getting better.
On the minus side, there is still a lot to be done on the mobile side to make Web Intelligence truly seamless between the desktop and mobile versions and I would like to see SAP pay a lot more attention to this.
Also, while performance has improved with parallel query execution now being the default, there is still room for further improvement.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Principal Architect - Business Objects / Datawarehouse at a energy/utilities company with 10,001+ employees
The ad hoc capabilities using Web intelligence over universe is very productive.
What is most valuable?
I would say universe designer as I have used or looked at other vendor tools and they don't even come close. Semantic layer is their main heart of SAP Business Objects.
How has it helped my organization?
Not one tool can satisfy everyone, and this tool is no different but in my opinion the ad hoc capabilities using Web intelligence over universe is very productive as users can self serve themselves
What needs improvement?
The Dashboard tool Current Xcelsius is not so user and developer friendly and is very bad compared to other vendor products. It has been wonderful but they have to integrate it with the Big Data economy system to sustain it.
For how long have I used the solution?
This particular version six years, but I have been using Business Objects before SAP acquired for over 16 years ago.
What was my experience with deployment of the solution?
We had no issues with the deployment.
What do I think about the stability of the solution?
There have been no stability issues.
What do I think about the scalability of the solution?
We have had no issues scaling it for our needs.
How are customer service and technical support?
Customer Service:
8/10
Technical Support:8/10
Which solution did I use previously and why did I switch?
It has been wonderful but they have to integrate it with the Big Data economy system to sustain it.
How was the initial setup?
It's straightforward.
What about the implementation team?
In house with a little help from professional services.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing is competitive with other solutions.
What other advice do I have?
Keep an eye upgrade and converting cost especially with deprecated tools like desk and it's reports, make consolidation of reports and universes and other objects early on .advise you to do user inbox,personal doc spring and fall clean up to make future upgrades easier
Disclosure: I am a real user, and this review is based on my own experience and opinions.
President & CEO at Infosol Inc
Once you are stable on a BusinessObjects release, it is worth staying there for a while
It is true that there are often challenges when upgrading between releases of BusinessObjects but this has always been the case as it has been for all the other BI and software application vendors too.
A few rules of thumb for BusinessObjects software are:
1. Never upgrade to an x.0 release - always wait for at least the x.1 release and even the first or second service pack of that release
2. Never attempt to perform a release upgrade if you have not done one before. Get training and experience first or use a reputable BO Consulting company
3. Experiment with the new release on a sandbox environment to become familiar with the changes and find any major issues before attempting a migration to production
Once you are stable on a BusinessObjects release, it is worth staying there for a while.
Update April 2014 : BusinessObjects BI 4.1 has been out for 8 months now and is looking like a stable release. Expect to see a lot of activity moving to this release over the next year.
Update September 2014 : BI 4.1 is now at Service Pack 4 (SP4) which corrected multiple issues in earlier service packs (SP2 and SP3). As more customers move to BI 4.1. more experience is gained and the platform improves. Main features attracting customers to BI 4.1 are improvements in Web Intelligence, Mobile Dashboard support and support of Desktop Intelligence.
Update February 2015 : BI 4.1 is now at Service Pack 6 (SP6). Both SP5 and 6 have been stable. Most BI 4.0 customers are also migrating to BI 4.1 and many more XI 3.1 customers are also migrating since XI 3.1 goes into a maintenance only support mode ( no more service packs or fix packs) after Dec. 31, 2015. The next major release BI 4.2 is currently scheduled for end of the year.
Update December 2015 : BI 4.1 SP7 has just been released. BI 4.2 is in Customer User Validation phase and will not be released until 2016. The jury is still out regarding if the quality of software updates has improved but new QA processes have been implemented by the SAP BusinessObjects development and support teams this year.
Update May 2016 : BI 4.2 SP2 was released at the end of March. There are quite a few new features including to the Upgrade Management Tool (UMT) which is used for migrating content from previous releases. It is now possible to handle incremental updates and moving certain types of content instead of all. There is also a new mechanism that allows part of the update to be performed while the system is still running. There is also a new Recycle bin feature for public folders in case you accidently delete a report. Organizations still running BusinessObjects XI 3.1 are now looking to go straight to BI 4.2.
Update October 2016 : BI 4.2 SP03 is now the latest version released at end of August. It has a lot of new features for a service pack including additional new functionality for Web Intelligence like cascading prompts for input controls, references and further enhancements to the new discussions. The Administrators cockpit has also been further enhanced to provide more options. So far, stability looks good.
Update April 2017 : SP03 has proven to be a relatively stable service pack that many BO customers have updated to. The next service pack, SP04 is now in beta and scheduled to be released in May. Again, it promises to have a bunch of new functionality for Web Intelligence including full parity between the Java and dhtml clients, an optional new UI and many new graphics
Update September 2017 : SP04 has now been available since May and there were additional quite a few code changes . The first release release had multiple issues. Some were addressed in the two subsequent Fix Packs that have been released. The general feeling was that it was not as stable as SP03. However SP04 was the first version that included SQL Server 2016 support so many customers wanted to install it.
Update February 2018 : SP05 was released in December and there were further enhancements particularly to the new optional HTML5 Fiori portal that can now be used for consuming BO reports. This first version has some issues around installation/upgrade but too early to judge its overall stability yet.
Update July 2018 : Like all the previous BI 4.2 Service Packs, SP05 had multiple issues when first released and really did not completely stabilize until Fix Pack 200 (after Fix Pack 100). It is now at Fix Pack 400 and SP06 is in beta testing and should be released soon.
Update December 2018 : SP06 is now the current BI 4.2 Service Pack update released late July. Like all the other service packs there were some initial issues and after a couple of fix pack updates, it now is quite stable. Like its predecessors it has a lot of additional functionality especially with the new Fiori HTML5 UI and Web Intelligence (more new charts like funnels, pyramids, intra-document links and more). Nice enhancements to BO Administrators Cockpit for usage/performance monitoring. Now BI 4.3 has been announced for release at end of 2019, the next service packs may be more maintenance fixes than new functionality.
Update June 2019 : SP07 was released a couple of months ago. Unlike previous BI 4.2 Service Packs this had a very small amount of new functionality and was mainly a maintenance update. Again the first version had a few issues but a fix pack has been released and customers are upgrading to it. The remaining 4.2 service packs are also supposed to be primarily maintenance updates and fixes as new functionality will be focused in the eagerly awaited BI 4.3 release now likely to be released in early 2020.
Update December 2019 : BI 4.2 SP07 remains the current release. There have been issues with some of the Fix Packs and it is best to go with the most current. The BI 4.3 open beta is due to start this month but GA is not expected until mid 2020 now. There should also be an SP08 update to BI 4.2 coming in early 2020.
Update April 2020 : BI 4.2 SP08 was released a few weeks back and despite it being primarily a maintenance release, SAP has included some interesting new features like a direct connector to Snowflake for Webi. Some early bugs in SP08 have been reported and the first fix patch 100 has just been released. There is still much anticipation for BI 4.3, the next major release due out this Summer.
Update September 2020 : BI 4.3 SP0 was released in June and has a radically different HTML6 UI that will take some getting use to. There are a lot of other new features including Webi as a data source allowing you to use universes on top of a Webi report. a few brave souls may try out an SP0 release but most will wait till at least SP2 due out mid 2021. BI 4.2 will continue as the dominant release for at least the next couple of years with SP9 coming out later this year.
Update September 2022 : BI 4.3 SP02 is now the current release with SP03 due for release in December. BusinessObjects BI 4.2 will go into Priority 1 support mode for 2 years starting Jan 1, 2023. In addition, SAP has announced the next major release after BI 4.3 which has been code-named BI 2024 and is die for release at end of 2024/beginning of 2025. This release like all previous BI 4 releases will run both on-premise and in the cloud. This effectively means the BusinessObjects roadmap is solid for at least the next 10 years which is a testimony to both the popularity and success of the product.
Update March 2024 : BI 4.3 SP04 is now the current release but since it has only been out a couple of months, not too many people are moving it to it yet. SP03 is now at patch level 900 and there have been some issues over the last year. Again, a lot of new functionality (and therefore new code) was delivered with both SP03 and SP04. The most significant was the new Data Tab mode in Web Intelligence which allows merging and transformation of data sources. You can join sources toigether with Left Join, Inner Join, Outer Join and Append. You can also profile your data and see disticts and nulls and apply simple transforms using a Replace option.
Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a SAP BO partner - http://www.infosol.com/about/partners/
SAP Service Delivery Manager at SoftwareONE
Has features that can be leveraged to scale out and up; unfortunately lacks sufficient documentation
Pros and Cons
- "Has features that can be leveraged to scale out and scale up."
- "Integrations with things like Active Directory and LDAP tend to be a little complex."
What is our primary use case?
We use this SAP solution for designing reports. This is a purely analytic application for designing reports to cater to higher management and specific business use cases.
What is most valuable?
There are features within Business Objects that can be leveraged to scale out, and scale up. All SAP products are scalable these days.
What needs improvement?
Some configurations related to business objects are a little tricky. Integrations with things like Active Directory and LDAP tend to be a little complex. There's not enough documentation available on the net.
For how long have I used the solution?
We've been using this solution for almost 10 years.
What do I think about the stability of the solution?
Stability can be affected by configurations related to business objects which tend to be somewhat complex. It's not a very widely used product and that in itself is a problem.
What do I think about the scalability of the solution?
The solution is scalable. There are features that can be leveraged to scale.
How are customer service and support?
The customer support is pretty good.
How was the initial setup?
The installation can take anywhere from three to five days. The solution has installers that are directly available for download from the SAP download center. There are certain prerequisites that have to be carried out on the server. The host has to be prepared, there's a runtime environment and a database that needs to be pre-installed. We use two to three admin people per deployment.
What was our ROI?
The ROI depends on whether there's a significant volume. If there's not enough volume there might not be a return.
What's my experience with pricing, setup cost, and licensing?
The SAP model for licensing is quite complex and they generally don't deal with service providers.
What other advice do I have?
There are mixed reviews on this product from our customers. You won't find as many companies use it as you'd find with HANA. It's not widely used.
I rate this solution seven out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
BI/BO Hana Application Consultant at a manufacturing company with 10,001+ employees
Flexible solution for reporting and broadcasting, but its performance, look, feel, and technical support need to be improved
Pros and Cons
- "This reporting and broadcasting solution has a lot of flexibilities and can connect to multiple source systems."
- "SAP BusinessObjects Business Intelligence Platform has to be improved performance-wise. The look and feel of this application, its scalability, setup, and technical support also need improvement."
What is our primary use case?
We use SAP BusinessObjects Business Intelligence Platform for reporting, dashboards, and broadcasting.
What is most valuable?
What I find useful in SAP BusinessObjects Business Intelligence Platform is that it has a lot of flexibilities. It's where you can develop so many reports, and it's able to connect to multiple source systems.
What needs improvement?
SAP BusinessObjects Business Intelligence Platform has to be improved performance-wise. The look and feel of this application also needs improvement.
The scalability of this application has to be improved, and its setup should also be more simplified.
Technical support for SAP BusinessObjects Business Intelligence Platform also needs to be improved.
For how long have I used the solution?
We've been using SAP BusinessObjects Business Intelligence Platform in our company for six years.
What do I think about the stability of the solution?
The application is now stable, but there are still some things they have to improve on the hardware side.
What do I think about the scalability of the solution?
SAP BusinessObjects Business Intelligence Platform is scalable, but the scalability of the servers and other parts is complex. SAP has made scalability complex. It's not so easy, and it's not so quick, while in other solutions, we can increase the scalability of the servers very easily and very fast, e.g. in Microsoft, but in SAP, it's complex and it takes more time.
How are customer service and support?
Technical support for SAP BusinessObjects Business Intelligence Platform is okay, but it depends on the priority level. For example, if you raise a ticket that's high priority, then they'll respond to that ticket, but if you raise a medium priority ticket, they don't respond at all. Technical support needs to be improved in that sense.
How was the initial setup?
SAP BusinessObjects Business Intelligence Platform has a complex setup, and could still be simplified, especially if you want to increase your capacity, which could be difficult in the SAP side.
What's my experience with pricing, setup cost, and licensing?
SAP BusinessObjects Business Intelligence Platform is an expensive application, e.g. compared to Power BI. The analytics cloud is complex to set up. It's very hard. It takes a lot of time to complete the setup, because there are so many prerequisites to set it up before your analytics cloud. It's complex and it's expensive.
Which other solutions did I evaluate?
We've evaluated Analytics Cloud and Power BI.
What other advice do I have?
Just recently, we moved SAP BusinessObjects Business Intelligence Platform over to the cloud. Before, it was on our home site, but recently, e.g. just two days ago, we moved it to the cloud.
We've been using three different products: SAP BusinessObjects Business Intelligence Platform, Analytics Cloud though not fully on it yet, and Power BI.
I would rate SAP BusinessObjects Business Intelligence Platform a seven out of ten.
You cannot compare SAP BusinessObjects Business Intelligence Platform with Power BI, but WebI, or SAP Business Objects Web Intelligence, is there. Power BI is more powerful compared to WebI, because there are a lot of flexibilities, and you can use them in a simpler way, e.g. these are also possible in WebI, but it's more complex, especially during the setup.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head-IT/SAP at Barista Coffee Company Ltd.
Easy to set up, included in the SAP portfolio, and good for analytics
Pros and Cons
- "We find that we can scale it as needed."
- "It could be a lighter solution."
What is our primary use case?
SAP BI product is basically for analytics. If your management wants to see the complete business's structure, what is going on in terms of business, what you are doing, everything you can have gathered by SAP BI. Management does not want to check entries. They want the ledgers. They want the numbers. The numbers and ledgers can be focused on via the analytics tool. We are using this type of functionality to gather management or partners' requirements.
What is most valuable?
SAP BI includes the SAP Portfolio. It's not a different product, it's a part of the same segment. Whenever you use SAP there is functionality to check the reporting part. That is SAP BI. It is an internal process.
The product has been stable.
We find that we can scale it as needed.
SAP is quite good in terms of manufacturing, in terms of retail, in terms of oil and gas sectors because the functionality is very user-friendly and the continuity of business with this ETL application is quite good.
The solution is constantly upgraded and updated.
In terms of setting up the solution, it's easy.
What needs improvement?
We'd like to have SAP notes better incorporated.
There is a lot of patching.
It could be a lighter solution.
For how long have I used the solution?
We've been using SAP for the last 17 years or so. We've been using SAP BI for ten or 11 years.
What do I think about the stability of the solution?
We have found the product to be stable and reliable. It doesn't crash or freeze. There aren't bugs or glitches.
What do I think about the scalability of the solution?
The solution can scale. If a company needs to expand it, it can do so.
Not everyone in the company uses the product. SAP BI tool is used by only ten or 12 people, including the management layer - the CEO, CFO, COO, the VP of Supply Chain, and me.
How are customer service and support?
Technical support is good. There's no need for them to be better or faster than they already are.
How was the initial setup?
The initial setup is quite straightforward and simple. It's not overly complex.
A complete portfolio will take about six months.
What about the implementation team?
We have an in-house team that is well versed in SAP and could handle any setup requirements.
What's my experience with pricing, setup cost, and licensing?
The license is included with the SAP portfolio.
What other advice do I have?
For the last 17 years, we were using on-prem. Last year, we upgraded our SAP into HANA. From that time we have been using the cloud and updating on the cloud. We don't have any database servers. We don't have any physical hardware in my organization. We are using a cloud solution now.
I would recommend the solution to other organizations. In order to grow, you really need some sort of analysis element to help guide you, and this solution fulfills that need.
I'd advise new users to use a single solution for all the functionality to make a user-friendly solution. If you are using multiple solutions you have to integrate all the solutions together. If multiple solutions are out there, everybody is facing challenges. It's much easier to just have one solution, one point of entry. It helps align with your business needs.
Overall, I would rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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- What are some of the reporting tools in WebFOCUS vs. Business Objects?
- Which components of Business Objects do you use most?
- Is SAP BI suitable for a manufacturing company?
- When evaluating Business Intelligence Tools, what aspect do you think is the most important to look for?
- BI Tool Replacements, What Do You Recommend?
- Which one is best for ETL - Pentaho or Jaspersoft?
The Free hand SQL is a none issue ,there are even better dynamic solutions for implementing free hand SQL with edit abilities even in Web intelligence 3.1