Smartsheet Reviews

I use it to collect the status of various projects. Before we moved to Agile, a lot of us used it for project planning. In the PMO, I created a master list of all the projects in the company and basically just started compiling statistics on them, such as the project managers assigned to each project, what sprint they were in, and things like that. We are using its enterprise version.

The Gantt chart feature was incredibly useful. Smartsheet does a really good job of creating Gantt charts. Before moving to Agile, a lot of us used it for project planning. We basically used it to create a project plan, and we were able to add Gantt charts just like Microsoft Project.

Export to Excel feature was also very useful. I used it to export to Excel and gather project status. I also used it to customize forms and collect project status and other information from users. Basically, I used it very much like Excel, except it is way more robust.

The fact that you can have different access groups is definitely a pro for Smartsheet. It also has the ability to integrate with a lot of tools. You can integrate it with other major tools like Jira and Microsoft Teams, which is incredibly useful.

The downside of Smartsheet is that there are some security concerns. Security is quite good
with the enterprise version, but there are some loopholes. It should be easier to restrict the users within the organization from sharing sheets outside of the domain. We were able to restrict people from sharing sheets with anyone who was not in our domain, but it could be easier. We also found it hard to restrict certain user groups from adding attachments to sheets. We have analytical groups in our company who should not be allowed to add attachments because they can attach sensitive information, which is something we don't want. The ability to prevent certain features of Smartsheet for a user group is not there. I couldn't find a way to do that. This is where there is room for improvement.

It already has a really powerful Export to Excel feature, but it can have an Excel add-on. It can have something just like an Excel integration or something that would make it easier for people who aren't really familiar with Smartsheet but are more familiar with Excel. 

The sign-in process was actually confusing. The way to set up single sign-on wasn't too easy in the beginning, and it was hard to get hold of customer service. They should make it easier to set up SSO.

Smartsheet's customer service definitely needs to be improved. They create a ticket, and then it disappears. It is very hard to understand to whom that ticket is assigned.

I have been using it for almost three years.

It is 100% stable. It probably went down only once or twice in the last almost three years.

I don't know about scalability, but it has the ability to integrate with a lot of tools. We have integrated it with Microsoft Teams and Jira. These are the two most powerful integrations that are helping it scale. The fact that you can integrate it with other major tools like Jira and Microsoft Teams is incredibly useful. The Microsoft Teams integration is very useful because if a certain project manager or a scrum master is required to enter a status for their project, they receive an instant message in their Microsoft Teams inbox. This is a really nice feature.

In terms of the number of users, we have 5,000 people, and only a fraction of those people use it. We have around 2,000 users. The security concern is the reason why a large portion of them aren't allowed to use it.

Smartsheet's customer service definitely needs to be improved. It has been a few months since I've talked to them. They're easy to get ahold of, but it has been the general consensus in our company that they create a ticket, and then it disappears. It is very hard to understand to whom that ticket is assigned. Their customer service definitely needs to improve, but for the most part, it has definitely improved over the past year since I've used it.

Its initial setup was extremely straightforward. It is very easy to use in terms of the learning curve.

Its licensing is on a yearly basis. I was responsible for negotiating the price with the Smartsheet team, but I don't remember what the price was. Its standard license probably was around 5,000 to 6,000 a year. The enterprise version is significantly more expensive.

We did not really evaluate other options. We use Microsoft Project, and we tried using Jira for a project management solution. Now that we're fully Agile, we don't really have the need for project plans, but we still use Smartsheet.

It is a really robust tool, and it has really improved. They've improved its user interface a lot. Before using this tool, I would advise evaluating the size of your organization and your security needs. If you don't have too many people using Smartsheet, or if you have less than 50 licensed people, it is completely acceptable to go with the standard implementation. It isn't at all bad for a small startup in terms of pricing. Similarly, if there isn't really a huge need for security, you don't need to go with the enterprise version. It is significantly more expensive. Because we're a fairly large organization compared to startups, we went with the enterprise solution, which provides a slew of features. It is more than okay to go with the basic version of it.

I would rate Smartsheet an eight out of ten. There are some small flaws, but it is definitely a very powerful tool.

We use the solution to track the progress of the project. We have created a bank chart or a milestone chart and follow the events on that Smartsheet point.

Smartsheet is a cloud-based tool similar to Google Sheets in that multiple stakeholders can work on a document simultaneously. However, unlike Google Sheets, which saves changes in real time, Smartsheet requires users to manually save their changes. Only after saving will the changes be visible to other stakeholders. For example, if two or three people are working on a Smartsheet and one person makes changes, those changes will not be visible to the others until the person saves their work. This contrasts with Google Sheets, where changes are immediately visible to all users in real time.

If any changes are made in Smartsheet, they should be saved automatically and reflected to all stakeholders in real time. Currently, if I make even a small change to a cell, I need to save it manually. This adds a significant amount of effort, as I have to save every small change each time. Automatic saving, as seen in Google Sheets, would greatly enhance efficiency by ensuring all changes are visible to everyone immediately.

I have been using Smartsheet for a month and a half.

Smartsheet is stable, but initially, setting it up was a significant effort. This was a major issue and caused problems. I rate the the solution’s stability a seven out of ten.

Five people are using this solution. It is not widely used within the organization. We would resort to another product because Smartsheet is not free, and most of its features are not free of cost. Additionally, from a licensing perspective, our company already uses Microsoft products, including Excel, which offers more features.

Excel and Google Sheets are much more reliable compared to Smartsheet. Even though Smartsheet is a relatively new product, it was not very impressive. Google Sheets stands out as one of the better options compared to Smartsheet. However, nothing currently beats Excel.

I've used Excel more often, and for the projects for which we are using Smartsheet, we are not actually leveraging the AI features of Smartsheet. Instead, we are incorporating it into our process in other ways.

The deployment is very easy. All you need to do is log in.
I rate it a seven out of ten where ten is easiest.

We have using the free version with limited features.

I would recommend Google Sheets or Excel instead of Smartsheet. Smartsheet doesn't offer any smart features. In fact, it took some effort to set up Smartsheet  to track the progress of a project, which was really disappointing. Moreover, Smartsheet doesn't provide any features that its competitors do not offer. Excel is much more efficient and will continue using it.

Overall, I rate the solution a five out of ten.

This solution provides easy collaboration and allows non-building users to use the system without requiring a license. 

Only licensed users who can create sheets and collaborative spaces are charged for their usage.

The system can become more challenging to use in more complex scenarios, requiring additional add-ons that can be quite costly. 

However, since we don't use those add-ons, this is not an issue for us.

I have been working with Smartsheet for three years.

Since it's a software as a service, we are always working on the latest version of the platform.

I would rate the stability of Smartsheet a nine out of ten.

I would rate the scalability a seven out of ten.

Currently, we have around 15 to 20 users who have a valid license, but we plan to increase that number substantially. It's hard to determine the exact number of non-licensed users, but I would estimate it to be at least a few dozen, around 30 to 40 users.

We did not have many occasions where we had to contact technical support.

I was indeed involved in the initial setup, and let's say that for standard use, it's a very interesting tool. It's not that difficult.

But for more complex use cases, there is a higher learning curve.

The application is hosted on the cloud, but I wouldn't describe it as completely public since users have their own private space. Access to the system requires a user account that is created by an administrator within our company.

The deployment process took one or two months to complete.

I believe a licensed user costs between 300 to 400 euros.

This solution does not have any additional costs beyond the standard licensing fees.

It's important to do thorough research and analysis to determine if the application fits your needs, as with any software. While we are satisfied with its use cases in some areas, we might have needed to do more research to determine if it would also meet our needs in other areas.

I would rate Smartsheet a seven out of ten.

We used it for two scenarios. The first one was in project management. We made up the collaboration with our customer using Smartsheet. The second scenario was a financial application to control the cash flow.

It helped simplify project management and financial tracking, making it very friendly and powerful without the need for deep knowledge of forms or code. It's stable and simple to use.

Its mechanics align themselves very well, making it very powerful and simple. Its interface is almost like you are using it yourself, making it very friendly. You don't need to develop deep knowledge of forms or something like that.

I think it is a very good program. However, the only reason we migrated to another application was the full integration available in other solutions. We never used the integration capabilities of Smartsheet.

We used the solution for four or five years.

It was stable. We never had a problem with this program.

It's good to work with, and you have a lot of choices. In other words, it is scalable.

I cannot rate customer service since we never used it. Smartsheet never failed, so we didn't need to reach out to customer service.

Positive

We migrated all of our applications to Odoo due to the full integration that we have in other solutions.

The initial setup was pretty easy. It is just like opening boxes.

I did the deployment myself.

It's really hard to quantify since you don't have to invest much time in learning it. It is simple to use and stable, so it is worth the money invested.

We used the monthly subscription, which is really cheap. It is not expensive.

Odoo. We migrated to Odoo because it is a fully integrated ERP. We have all the projects, accountability, and services in one place without needing any interfaces or integrations.

I would recommend it to others. It is a good program and provides the features they promise.

I'd rate the solution nine out of ten.

The primary use is for keeping track of work and ensuring that everyone on the team is aware of what tasks are being worked on and the progress of client-related processes.

It operates as an enhanced and versatile version of Excel, offering a wide range of capabilities that allow you to accomplish various tasks and operations.

It would be beneficial to enhance user-friendliness and make it less complex while maintaining its overall excellence as a product. Another area that could benefit from enhancements, is scalability features, particularly in managing the growing complexity that comes with more users.

There have been occasional minor issues, like freezing or reports not running as efficiently as desired. I would rate it seven out of ten.

There's definitely room for improvement when it comes to scalability. As the user count increases, it can become challenging to effectively track multiple tasks with numerous users simultaneously using the platform. I would rate it eight out of ten.

I would recommend it as a suitable product for beginners. After the user base expands significantly, you might want to consider a different solution like QuickBase. But for those starting out with a limited number of users, it's a good choice. I would rate it eight out of ten.

We use this solution for portfolio, project, and program management.

We each have a license on our machines and use the solution online. It's deployed on the cloud.

We have 50 people using this solution. All of the senior leadership, program leaders, and project managers use this solution. You don't need a license to use it, but you need a license to edit. Everybody has access to it and can see the roles, responsibilities, and comment on it.

The management aspect is the most valuable. You can also prioritize tasks and then view tasks by priorities as passports. There are also predecessors, and you can link activities that are interconnected and communicate on the same platform with collaborators and team members.

The long-term timelines could be improved, especially the visuals on the projection Gantt chart. When you have to take the sheet and project it, there's no way to easily convert it into a PowerPoint. You have to use Tableau or something else. If there was a way to quickly capture the long-term timelines from Smartsheet into a visualization software, that would be really useful for board meetings or the more strategic meetings.

I have been using this solution for about eight years.

The stability is good.

It's scalable.

Technical support is good and they provide training.

We just purchased it through the company and then it gets installed on our machines. Deployment took a few hours.

We keep all our timelines and projections on the software, so it's very effective for us.

There would be more extensive usage if the solution were cheaper. It's really expensive right now, and that's why we provide a few licenses for admins. The rest of them are just users without admin privileges.

I would rate this solution 8 out of 10.

It's mostly for project management, scheduling, and planning.

Smartsheet mainly helps with project planning, maintaining and updating the plan, identifying and documenting risks, and staying on top of the plan.

It's very flexible when creating and modifying plans. It's also quite intuitive.

Integration with other tools. Smartsheet itself is good and not costly, but integration could enhance project plan management. For example, updating the plan with the help of triggers from other tools.

There isn't much automation at this time. Improving flexibility in creating and updating plans dynamically would be helpful. There's not much scope for automation right now.

I have been using it for a year. 

I would rate the stability an eight out of ten. Keep in mind, it's only a project planning tool, which is SaaS. It's a single terminal; there's not much else to it.

Scalability is good, but you have to purchase a license for every user. We have licenses for 50 users. It was a small project, and we wanted something simple and effective.

I would rate it an eight out of ten.

I used Clarity. It's very costly and meant for a huge scale. It's not suitable for a small project that only needs a planning tool.

The initial setup is very straightforward. 

It can be done in-house. There's not much specialized knowledge needed.

It was good with project delivery times and cost savings. It was mainly to communicate project plan changes and updates across the board. 

There are multiple ways of using it, and it's cheap. If there's a change in the plan, we update it, and it automatically notifies stakeholders.

It's a subscription model and a very effective way of planning any project. You pay about $25 per month for each user. If you want to integrate with other tools, it will not work. But if you just need a planning tool, it's a low-cost and effective option.

There's a trial version and a free version. But if you need additional features, you have to pay. Each license costs a decent amount, $25 per month or something.

It lacks integration. If someone is looking for a standalone project planning tool, I would recommend it. But if you want to integrate with other dynamic activity trackers, like Jira, I would suggest using something else.

We used Smartsheet for project plans. It was used for project planning. Basically, the timeline out, the beginning and end of a project, and what that process would be in terms of how many days, and what those phases in the project were.

For doing project plans what was really valuable is the ability to do a predecessor. You could say "This has to happen before this can happen," then if you change a date, it changes automatically, and you don't have to go back in and change all of those dates.

I liked that you could save it as an Excel spreadsheet or a PDF. I also liked the fact that you could use a Gantt chart, and you could get different viewpoints on the project plan.

I don't believe you could add another sheet to it, which is something you can do in an Excel spreadsheet. Such as another tab, you would have to start from scratch.

You were forced to create a new tab rather than add another sheet.

In the next release, I would like to see the ability to create additional sheet tabs and keep everything in one place. What you could do, with the way it's set up, which is also nice, is to do one project plan on top and then create another one with different dates and put the predecessor in, and it's all on one sheet. However, you'd have to delete that instead of just deleting the sheet once it's finished.

My contract had just ended, but they were always fairly up to date on the versions.

I was using the latest version of Smartsheet at the time.

Smartsheet is a stable solution.

In terms of scalability, there were some people who could be assigned to make changes to it, but we never collaborated with a large group of people on it.

I worked with five people who were also using this solution.

I have not contacted technical support.

The initial setup is simple, but if you don't know how to use it, you'll need some training.

I completed the installation and deployed this solution.

I would assume there is a licensing fee. I don't think that it is free.

I believe it all depends on how you intend to use it. Platforms are used for specific purposes. I would recommend this solution to others who are interested in using it. I think it's a great tool.

I would rate it a seven because I believe it greatly facilitates the creation of a project plan. And then, if you needed to change dates due to a process being pushed back or content not being delivered on time, it's very easy to do so by changing one line and everything else would change.

I would rate Smartsheet a seven out of ten.