Smartsheet Reviews

This solution provides easy collaboration and allows non-building users to use the system without requiring a license. 

Only licensed users who can create sheets and collaborative spaces are charged for their usage.

The system can become more challenging to use in more complex scenarios, requiring additional add-ons that can be quite costly. 

However, since we don't use those add-ons, this is not an issue for us.

I have been working with Smartsheet for three years.

Since it's a software as a service, we are always working on the latest version of the platform.

I would rate the stability of Smartsheet a nine out of ten.

I would rate the scalability a seven out of ten.

Currently, we have around 15 to 20 users who have a valid license, but we plan to increase that number substantially. It's hard to determine the exact number of non-licensed users, but I would estimate it to be at least a few dozen, around 30 to 40 users.

We did not have many occasions where we had to contact technical support.

I was indeed involved in the initial setup, and let's say that for standard use, it's a very interesting tool. It's not that difficult.

But for more complex use cases, there is a higher learning curve.

The application is hosted on the cloud, but I wouldn't describe it as completely public since users have their own private space. Access to the system requires a user account that is created by an administrator within our company.

The deployment process took one or two months to complete.

I believe a licensed user costs between 300 to 400 euros.

This solution does not have any additional costs beyond the standard licensing fees.

It's important to do thorough research and analysis to determine if the application fits your needs, as with any software. While we are satisfied with its use cases in some areas, we might have needed to do more research to determine if it would also meet our needs in other areas.

I would rate Smartsheet a seven out of ten.

The two critical use cases of Smartsheet are project management and task management.

To me, one of the most powerful features of Smartsheet is being able to email others.

A room for improvement I found in Smartsheet is the view, as it's currently row-wise. I should have the opportunity to view a full scale, top down list instead of just a column driven list. I shouldn't have to go just left or right. I should be able to view it top down.

I've been using Smartsheet for seven years.

Smartsheet is a stable platform.

Smartsheet is a scalable platform.

I provide technical support for Smartsheet within my company.

The initial setup for Smartsheet was easy. The platform was quick to deploy because it was plug-and-play. You put in your username and password, and your account is created for you.

We implemented Smartsheet ourselves.

I'm not tracking the ROI for Smartsheet.

There's a license for Smartsheet, and the enterprise plan comes down to about $750. My company also pays an extra $60 monthly apart from the standard licensing fee.

I'm also using Microsoft Project and Jira, together with Smartsheet, but Smartsheet is easier to use than Jira, though each solution has its own advantage.

I have some experience with Lucidchart, and I also have experience with Smartsheet.

I'm using the cloud version of Smartsheet, which is constantly updated.

Close to two thousand people use Smartsheet within my company.

One person is enough for the deployment and maintenance of the platform.

I advise anyone looking into using Smartsheet to start small and try it out first. Once you have the buy-in, you could scale it.

My rating for Smartsheet is eight out of ten.

My company is a customer of Smartsheet.

We use the solution to track the progress of the project. We have created a bank chart or a milestone chart and follow the events on that Smartsheet point.

Smartsheet is a cloud-based tool similar to Google Sheets in that multiple stakeholders can work on a document simultaneously. However, unlike Google Sheets, which saves changes in real time, Smartsheet requires users to manually save their changes. Only after saving will the changes be visible to other stakeholders. For example, if two or three people are working on a Smartsheet and one person makes changes, those changes will not be visible to the others until the person saves their work. This contrasts with Google Sheets, where changes are immediately visible to all users in real time.

If any changes are made in Smartsheet, they should be saved automatically and reflected to all stakeholders in real time. Currently, if I make even a small change to a cell, I need to save it manually. This adds a significant amount of effort, as I have to save every small change each time. Automatic saving, as seen in Google Sheets, would greatly enhance efficiency by ensuring all changes are visible to everyone immediately.

I have been using Smartsheet for a month and a half.

Smartsheet is stable, but initially, setting it up was a significant effort. This was a major issue and caused problems. I rate the the solution’s stability a seven out of ten.

Five people are using this solution. It is not widely used within the organization. We would resort to another product because Smartsheet is not free, and most of its features are not free of cost. Additionally, from a licensing perspective, our company already uses Microsoft products, including Excel, which offers more features.

Excel and Google Sheets are much more reliable compared to Smartsheet. Even though Smartsheet is a relatively new product, it was not very impressive. Google Sheets stands out as one of the better options compared to Smartsheet. However, nothing currently beats Excel.

I've used Excel more often, and for the projects for which we are using Smartsheet, we are not actually leveraging the AI features of Smartsheet. Instead, we are incorporating it into our process in other ways.

The deployment is very easy. All you need to do is log in.
I rate it a seven out of ten where ten is easiest.

We have using the free version with limited features.

I would recommend Google Sheets or Excel instead of Smartsheet. Smartsheet doesn't offer any smart features. In fact, it took some effort to set up Smartsheet  to track the progress of a project, which was really disappointing. Moreover, Smartsheet doesn't provide any features that its competitors do not offer. Excel is much more efficient and will continue using it.

Overall, I rate the solution a five out of ten.

We work for an IT corporate here. Any project that is going to have resources expended gets a project manager assigned. We use Smartsheets to track everything from the schedule to the actions.

It's a cloud solution. We're buying software as a service.

The ability to build a quick dashboard and give management insight into the progress of the project itself is probably one of the most beneficial pieces.

One of the nice things about Smartsheets is that we can use it to notify people who have assigned actions. It integrates very easily with email, etc. We can just set it up for certain reminders. The report tools are very easy. I'm pretty impressed with it so far.

There are some pain points for me. Other people use it a little differently, but I would like to be able to do a little more with it. I would like database functionality with it wherein if I bring in several Excel spreadsheets of data and load them into Smartsheets, I should be able to make a correlation between an index field and run a report against those two. I can do it, but it's a little clunky. So, I need a little more experience to feel comfortable doing that.

I have been using it since I came to this company. It has been about four months.

We're buying it as software as a service. It is cloud-based, and we haven't had any outages or trouble trying to get into it.

It is scalable. Especially with the way we're buying it, we can just increase the licenses and keep rolling.

The project managers use it most, but then the leads are also able to update their own tasks within a sheet. Currently, more than 1,000 people have access to it, but there are less than 50 people who are fully licensed to make all the changes, create sheets, etc.

I wasn't there when they set it up, so I can't comment on it too much, but we bought the big server solution set that has all the templates and other things. We have the entire project with all the templates and basic sheets and even the dashboard that we need. It works very well when you do that.

In terms of maintenance, the updates are pushed by the vendor, but we have three people acting as administrators within our environment.

It is less expensive than Microsoft Project for enterprise or Oracle Primavera by an order of magnitude. If you buy a Microsoft Project license, it's probably $300 or so by itself, whereas Smartsheet is probably less than $50 per head.

It is very good for keeping everybody informed. Its interface is a little different from what you're accustomed to if you're a Microsoft Project or Oracle Primavera user, but I wouldn't let that stop you. I would encourage you to take a look at it and see if it'll work for your implementation.

I'm still early. So, I would rate it a seven out of ten. I'd probably move it to eight once I'm more comfortable with it.

It's mostly for project management, scheduling, and planning.

Smartsheet mainly helps with project planning, maintaining and updating the plan, identifying and documenting risks, and staying on top of the plan.

It's very flexible when creating and modifying plans. It's also quite intuitive.

Integration with other tools. Smartsheet itself is good and not costly, but integration could enhance project plan management. For example, updating the plan with the help of triggers from other tools.

There isn't much automation at this time. Improving flexibility in creating and updating plans dynamically would be helpful. There's not much scope for automation right now.

I have been using it for a year. 

I would rate the stability an eight out of ten. Keep in mind, it's only a project planning tool, which is SaaS. It's a single terminal; there's not much else to it.

Scalability is good, but you have to purchase a license for every user. We have licenses for 50 users. It was a small project, and we wanted something simple and effective.

I would rate it an eight out of ten.

I used Clarity. It's very costly and meant for a huge scale. It's not suitable for a small project that only needs a planning tool.

The initial setup is very straightforward. 

It can be done in-house. There's not much specialized knowledge needed.

It was good with project delivery times and cost savings. It was mainly to communicate project plan changes and updates across the board. 

There are multiple ways of using it, and it's cheap. If there's a change in the plan, we update it, and it automatically notifies stakeholders.

It's a subscription model and a very effective way of planning any project. You pay about $25 per month for each user. If you want to integrate with other tools, it will not work. But if you just need a planning tool, it's a low-cost and effective option.

There's a trial version and a free version. But if you need additional features, you have to pay. Each license costs a decent amount, $25 per month or something.

It lacks integration. If someone is looking for a standalone project planning tool, I would recommend it. But if you want to integrate with other dynamic activity trackers, like Jira, I would suggest using something else.

As I work in the legal department, my primary use case of this solution is to do legal requests and trace the legal flow. I also do monthly reports of the number of contracts we have done.

The way that Smartsheet has helped me personally is by reducing my email exchanges and inbox spam. We can communicate through the solution and push all the updates there so that everyone can know the status of a request. That is my favorite feature so far. The other thing that I like is the dashboard. I actually start my day by looking at the dash instead of my email.

As I am in the corporate legal department, I have to deal with a number of contracts and sometimes it's hard to keep up with email transactions. Having the tracker sheet and being able to build dashboards and workflow has been quite valuable.

I think that the mobile interface needs to be improved. If you cannot access it through your laptop, I'd prefer to have that option on the mobile, but I don't think that it's user-friendly and easy to navigate.

I have been using this solution for around two years.

I would rate the stability of this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the scalability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the technical support of this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

Positive

I would say that we have seen ROI as we're still using this solution and everyone is content with it.

My opinion is that this solution is affordable for medium-sized and even large organizations.

The advice I would give to others trying to use this solution is to go and use the trial version and see what its like first.

Overall, I would rate this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

We used Smartsheet for project plans. It was used for project planning. Basically, the timeline out, the beginning and end of a project, and what that process would be in terms of how many days, and what those phases in the project were.

For doing project plans what was really valuable is the ability to do a predecessor. You could say "This has to happen before this can happen," then if you change a date, it changes automatically, and you don't have to go back in and change all of those dates.

I liked that you could save it as an Excel spreadsheet or a PDF. I also liked the fact that you could use a Gantt chart, and you could get different viewpoints on the project plan.

I don't believe you could add another sheet to it, which is something you can do in an Excel spreadsheet. Such as another tab, you would have to start from scratch.

You were forced to create a new tab rather than add another sheet.

In the next release, I would like to see the ability to create additional sheet tabs and keep everything in one place. What you could do, with the way it's set up, which is also nice, is to do one project plan on top and then create another one with different dates and put the predecessor in, and it's all on one sheet. However, you'd have to delete that instead of just deleting the sheet once it's finished.

My contract had just ended, but they were always fairly up to date on the versions.

I was using the latest version of Smartsheet at the time.

Smartsheet is a stable solution.

In terms of scalability, there were some people who could be assigned to make changes to it, but we never collaborated with a large group of people on it.

I worked with five people who were also using this solution.

I have not contacted technical support.

The initial setup is simple, but if you don't know how to use it, you'll need some training.

I completed the installation and deployed this solution.

I would assume there is a licensing fee. I don't think that it is free.

I believe it all depends on how you intend to use it. Platforms are used for specific purposes. I would recommend this solution to others who are interested in using it. I think it's a great tool.

I would rate it a seven because I believe it greatly facilitates the creation of a project plan. And then, if you needed to change dates due to a process being pushed back or content not being delivered on time, it's very easy to do so by changing one line and everything else would change.

I would rate Smartsheet a seven out of ten.

We used it for two scenarios. The first one was in project management. We made up the collaboration with our customer using Smartsheet. The second scenario was a financial application to control the cash flow.

It helped simplify project management and financial tracking, making it very friendly and powerful without the need for deep knowledge of forms or code. It's stable and simple to use.

Its mechanics align themselves very well, making it very powerful and simple. Its interface is almost like you are using it yourself, making it very friendly. You don't need to develop deep knowledge of forms or something like that.

I think it is a very good program. However, the only reason we migrated to another application was the full integration available in other solutions. We never used the integration capabilities of Smartsheet.

We used the solution for four or five years.

It was stable. We never had a problem with this program.

It's good to work with, and you have a lot of choices. In other words, it is scalable.

I cannot rate customer service since we never used it. Smartsheet never failed, so we didn't need to reach out to customer service.

Positive

We migrated all of our applications to Odoo due to the full integration that we have in other solutions.

The initial setup was pretty easy. It is just like opening boxes.

I did the deployment myself.

It's really hard to quantify since you don't have to invest much time in learning it. It is simple to use and stable, so it is worth the money invested.

We used the monthly subscription, which is really cheap. It is not expensive.

Odoo. We migrated to Odoo because it is a fully integrated ERP. We have all the projects, accountability, and services in one place without needing any interfaces or integrations.

I would recommend it to others. It is a good program and provides the features they promise.

I'd rate the solution nine out of ten.