Smartsheet Reviews

The most common use case for Smartsheet is collecting approvals because of the documented repository that can be shown to the auditors. Smartsheet has automated attachments. Users can easily and quickly make sure that certain mandatory approvals are collected efficiently. In addition, they will have an entire traceable archive of who did what and when.

With Smartsheet, you can export that as well. It also enables you to do analysis and develop dashboards. For example, you can track the average order processing time. It has all the capabilities of Excel but it enables you easy workflows. It's very intuitive in that regard and very customizable.

Smartsheet has helped me improve my organization by helping me further optimize. For example, if I had a legal department of 50 people, I can have just one license. Each of those people do not need a license for their work, but we just need to build and own all of their sheets with workflows. To build, all you need is one license, but many people can take advantage of it. 

The feature I found most valuable is Smartsheet's collaboration capabilities. You can easily share your sheet with someone and communicate with them. Everyone can have their own milestones. Smartsheet can also be used for project management since it's really customizable, much like an Excel sheet. To create workflows, you can use a template or build your own from scratch.

Smartsheet could be improved with an integration with Outlook and Notion. I would also like to see other general integrations. I would most like to see an integration with my Outlook calendar so I can see the tasks that I have and action workflows from my inbox and those notification emails I get.

I think it is all going to be about APIs in the future and I don't think Smartsheet is doing a lot in that regard. They have some integrations with Jira, but you have to pay for them. 

I have been using Smartsheet for a year and a half.

I have not run into issues with Smartsheet's stability. For example, we had an internal issue and I could not use any company systems to communicate things that I need to, but then Smartsheet was there because it is cloud-based and independent and always working. It's always there. No hiccups; no bugs; no sorry, we got confused. Everything works nonstop.

Smartsheet's scalability has a high cost-benefit ration. We have 90 licenses and because they have the option to share with a lot of free users, we have about 2,000 users on top of the licenses that we are not paying for, but they are our employees, clients, and vendors even. They can have access to everything even with a free license.

Their support is awesome. We are on an enterprise plan and there is a customer success at Smartsheet and anyone from our licensed users can just send an email to them and they respond as soon as possible. They reply within 24 hours. They look at their knowledge base for you and send you back all the links that will be helpful in explaining and resolving the issue. They are really exceptional and stable.

Smartsheet's initial setup is straightforward. There is not much to it. It's very simple from the user's perspective. We already have accounts, licenses, and users, and I assign license ownerships. They set everything up up for you. They give you the template page where you set up your landing page. Before assigning licenses, I send a form where they have to justify why they need a license because there is also a free version user account that they can use. I can have an unlimited number of people as users of Smartsheet, but I don't have to give them a license, which I think is a great advantage.

Smartsheet has free user options with limited capabilities and the option to request a license or business plan. They have all the details available on their website.

I would say that Smartsheet's price is good. It is not cheap but it comes with good value, especially considering their free user options. We have 90 licenses and 2,000 users. Anybody from our organization can ask for a license and use the tool for their own purposes. If you're smart you can go a long way with just five licenses. We have an enterprise plan, and it costs us about $500 per year.

It is really easy to use and understand. It makes it simple to collaborate with other people. Smartsheet is very similar to WordPress in that it is very easy to work in when you are creating blogs and web pages. It's very intuitive. 

Smartsheet is a cloud-based SaaS tool. The tool itself is sheet-based and really customizable, so it can look like Excel on steroids. It has a tailored set of templates that you can use for project management and keeping inventory. It has a workflow to collect approval and send notifications, so you don't have to manually write 50 emails, instead, it's automatized. They also have enterprise plans.

It's a very cute, convenient, and user-friendly online Excel with workflows. Everyone wants to use Excel, SharePoint lists, or Power Automate, but it's really hard to set everything up with Microsoft tools, so I think that Smartsheet has its own advantages for a certain types of task management needs and collaboration.

In corporate, we should all be using the same tool. This is a great tool and as long as you give everyone the freedom of choosing, it still works. But, it is not really for corporate.

You can organize all of your business processes in Smartsheet, which is also an advantage. I can include any email account in the workflow, whether it's from my company or not. That's great because sometimes we cannot collect approvals from people who are outside of our organization and that is a problem. It is hard to work with clients when you are only dealing with Microsoft in that regard.

Using Smartsheet does not require any coding skills. I can do everything in it myself and I do not need additional IT experts to help me out.

I would rate Smartsheet a strong seven.

The only benefit of the solution is collaboration. When I assign tasks, my team members get an email, and they can click on it and update their tasks. Smartsheet’s reporting capabilities help us with capacity planning.

Smartsheet is a really good tool for collaboration. If I put somebody’s name into an assignment, they get an email. They know what they’re being assigned, and they can access it. I don't have to run around chasing people. The emails help in workflow efficiency. In terms of overall planning, capacity consolidation across plans is quite useful, but it takes a lot of effort to get it to work properly. It's not that intelligent, but it's better than Microsoft Project. From a workflow perspective, it's pretty powerful.

I do not like the solution. From a project management and planning point of view, it's awful. The product must adopt some of the functionalities that are already in Microsoft Project. They must adopt functionalities like auto-scheduling, linking tasks together automatically, and scheduling based on the dependencies.

We have to manually put in every dependency in Smartsheet. It is incredibly annoying. In Microsoft Project, we just highlight the two that we want to link and click the link option, and it makes them dependent.

I have been using the solution for six months.

The tool’s stability is fine.

The tool is very easy to scale. It seems unlimited. It's certainly within our requirements. Five or six people use it within one business unit in our organization. There might be more users in other teams. It is an engineering company. So, we use the product throughout the world.

Microsoft Project is way quicker for actual active planning. We have moved to Smartsheet because we've got a geographically distributed team. Now, I create the project in Microsoft Project and put it into Smartsheet for collaboration. Microsoft Project is way more functionally rich, so things are quicker. The ROI on Microsoft Project would be higher than on Smartsheet.

There is no deployment needed. We just create Smartsheet and share. It does not require maintenance.

The solution is too expensive. For what I use it for, it's too expensive. I wouldn't pay for it myself. I would prefer to buy Microsoft Project or use Zoho Projects.

I am currently evaluating Zoho Projects for my own use.

Overall, I rate the product a six out of ten.

We use the tool as the default software for managing all client projects. Our team of six uses it to create project plans and reporting dashboards for our clients.

The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that these dashboards can be shared with our clients without a license.

Asana has a modern look and feel, particularly its agile project management interface featuring movable cards between columns.

I have been working with the product for six years. 

I haven't had issues with the tool's stability. I rate it an eight out of ten. 

My company has eight users for the solution. 

The tool's support is responsive. They are easy to work. 

Positive

I rate the tool's ease of deployment a ten out of ten. It was instant, and there was no real deployment. The solution doesn't require any maintenance. 

I did the deployment myself. 

The tool's monthly fee is 25 dollars, which is within the range of most cloud-based project management tools. I rate the tool's pricing a five out of ten.

The tool is a good product; I am glad we have it. The main pros of Smartsheet include its familiar interface, especially for those accustomed to Excel, making the transition smoother for teams used to managing projects in spreadsheets. I recommend the tool to others since it is scalable and easy to set up. I rate it a ten out of ten. 

We use the solution to manage and track operational tasks. We can create dashboards for services, design and distribute survey forms, and keep a check on project status using it.

The solution's most valuable feature is the ability to create dashboards for services. It helps in keeping a tab on multiple projects at once.

They should improve the solution's integration with API. It has certain limitations. The solution would work best integrated with multiple tools.

Also, they should add free templates compatible with multiple domains. It will be convenient for us to pick up the templates without worrying about the back-end process.

We have been using the solution for five years.

The solution is stable. We have come across downtime issues only once or twice. I rate its stability as a nine.

The solution has good scalability. We have purchased around 500 licenses. I rate its scalability as an eight.

I have contacted the solution's tech support team for some issues. They resolve the problems immediately. 

Positive

The solution's initial setup has medium complexity. I rate the setup as an eight, as its license is expensive. The deployment process takes around seven business days. Initially, we request a quotation from the vendor for the number of licenses we want to purchase. Then, we procure the PO after receiving the quote. Upon the release of the PO, they issue the software licenses.

I rate the solution's pricing as a six. It is expensive, but there are no additional costs involved.

I advise others to use Smartsheet for its in-built automation features. It helps create dashboards and maintain the data in one place. Also, we can put a message with a heading and description, attach snapshots, and track running issues as well, unlike Excel. I rate the solution as a nine.

Leadership changes occur every two years in my company, which is a public organization. This includes changes in CEOs, directors, leaders, coordinators, and other positions. We need to track strategic cycles, projects, and portfolios with each change. Each project involves a large team collaborating to understand needs and find solutions.

Granting access to Smartsheet is much simpler. Anyone can access it with just a link and password. Smartsheet also offers intelligent forms, allowing us to collect project proposals easily. Before our first meeting, I can review initial project ideas submitted through these forms. Additionally, attaching files is straightforward - no need to navigate through menus. The search function is also nice. 

The Gantt chart is a valuable tool for public organizations. There is a significant emphasis on external control compliance. Therefore, with this feature, you change the content in every cell in the sheet and in the timeline, and you can track and see the day, time, and the person changing the value. Furthermore, you can choose whether to display a PDF or an HTML page. It helps to update documents quickly. The tool is easy to use.

Every feature for text mining, even process mining, would be a plus. We have about two hundred contract management events daily. First, I share specific documents. I talk about the search function because we assume it has a thorough search when we read the catalog. But when you test it, you realize it doesn't search within attachments. So, it's a great search function, but you need the brand folder. It has many options and can become complex.

I have been using the product for a year. 

I rate Smartsheet's stability a ten out of ten.

I worked for Siemens in Brazil, the United States, and Germany. They used to have about half a million employees recorded in Primavera. It was nice, very rich, safe, and secure. I have also used Microsoft Project which was great for rigid timelines but not suitable for cost management. I never used Excel.

The tool's deployment is easy since it's online. It takes only ten minutes to complete.

I have used the tool's trial version.

Smartsheet is a cloud storage service where I store all the project files. I also use the tool to create project schedules, automate approval flows, and create dashboards.

I like that Smartsheet integrates Excel with a cloud-based project management software. Since everybody's really familiar with Excel, you can use Excel-type formulas in the Smartsheet to calculate certain things.

The solution should include integrations with other platforms or software. Smartsheet can look to integrate with financial software like QuickBooks, project management software, construction software, IT software, and SAP to pull data from different databases.

I have been using Smartsheet for three years.

I've onboarded Smartsheet for a company that creates databases and dashboards. It was like a meeting a week for six weeks to eight weeks, and it was really good.

Positive

The solution's initial setup is not too difficult. To set up the tool, you go to its website, get a free membership for a little bit, and then pay subscriptions for users.

The solution's pricing is not bad. I think it's a fair price for the amount of work you can do with it. I pay $ 120 or $ 128 a month for two to three users.

I share Smartsheet with my team, all the stakeholders, owners, and project managers. They have access to it, and they can look at a to-do sheet or a project sheet. They can also download certain files that they need at certain times. If the files are updated, they're updated in the system. It's similar to Google Sheets or Google Docs, where you can go in and modify files. The solution's format is pretty good.

Smartsheet's real-time data tracking allows me to tell my clients that they can go to the tool and see real-time updates on what's going on with their projects.

The learning curve for Smartsheet is pretty quick because most people already know how to use Excel. Smartsheet looks exactly like Excel, where you just have to input data, but it has more capability. I would recommend the solution to other users because it simplifies running a project, storing data, and creating useful sheets for projects.

Overall, I rate the solution an eight out of ten.

I use Smartsheet to streamline our intercompany support process. Instead of sifting through emails, requests go directly into Smartsheet, where we manage and prioritize them. It helps us efficiently estimate projects for sales reps, keeping everything organized in one place and ensuring nothing slips through the cracks.

The feature that has most improved my workflow efficiency is the collaboration aspect of Smartsheet. It reduces reliance on emails and facilitates teamwork, which serves as the foundation for utilizing other features like storage and reporting.

The most valuable features of Smartsheet are its collaboration tools, the ability to centralize and prioritize projects, and robust reporting capabilities. 

Areas for improvement in Smartsheet include better integration capabilities with other technologies through APIs and addressing limitations in reporting functionalities. Specifically, the ability to automate and customize reports more efficiently, as well as ensuring that exported reports display properly, especially when printing to PDF, would enhance user experience.

I have been using Smartsheet for a year and a half.

The stability of Smartsheet is excellent. While there have been occasional short connection issues or downtime, they have been minimal, totaling only a few hours over a year or more.

I would rate the scalability of Smartsheet around an eight out of ten. It is highly scalable with the right personnel and computer literacy in place, but adoption and implementation are key factors. Smartsheet's scalability benefits our organization by accommodating multiple teams with similar functions but different operating styles. It enhances collaboration and organization while providing visibility and reporting features that help gauge productivity and track progress transparently.

Overall, there are over 100 users in our organization, including both licensed users and those with limited access to submitting requests.

The technical support is quite good. I would rate it as an eight out of ten.

Positive

I would rate the initial setup experience with Smartsheet around a five or six out of ten. It is not the most intuitive process, and the use of unfamiliar terminology can be confusing. While it is not overly difficult, there is room for improvement in making the setup smoother and more user-friendly.

The deployment of Smartsheet took several months, with a team of around eight to ten department managers involved in the rollout process.  Maintaining the Smartsheet solution mainly involves updating reporting and other features annually, typically requiring the assistance of the Smartsheet team.

We haven't quantified the ROI percentage-wise yet, but based on the time saved, I would say Smartsheet more than doubles productivity.

I would say the pricing for Smartsheet is not cheap, but it is a good value considering what you get. Basic licenses start around $500 per person, and costs increase for additional premium features.

Smartsheet streamlines collaboration by reducing email clutter and providing a centralized platform for managing requests. It saves time and energy by storing data efficiently and facilitating communication with sales reps. Additionally, it enables tracking and reporting, allowing us to gauge productivity and have a clear snapshot of progress over time.

My experience with the Smartsheet mobile app is generally positive. While it is not as robust as the web-based version, it is convenient for quick checks and accessing essential information on the go.

Overall, I would rate Smartsheet as an eight out of ten.

I use it to collect the status of various projects. Before we moved to Agile, a lot of us used it for project planning. In the PMO, I created a master list of all the projects in the company and basically just started compiling statistics on them, such as the project managers assigned to each project, what sprint they were in, and things like that. We are using its enterprise version.

The Gantt chart feature was incredibly useful. Smartsheet does a really good job of creating Gantt charts. Before moving to Agile, a lot of us used it for project planning. We basically used it to create a project plan, and we were able to add Gantt charts just like Microsoft Project.

Export to Excel feature was also very useful. I used it to export to Excel and gather project status. I also used it to customize forms and collect project status and other information from users. Basically, I used it very much like Excel, except it is way more robust.

The fact that you can have different access groups is definitely a pro for Smartsheet. It also has the ability to integrate with a lot of tools. You can integrate it with other major tools like Jira and Microsoft Teams, which is incredibly useful.

The downside of Smartsheet is that there are some security concerns. Security is quite good
with the enterprise version, but there are some loopholes. It should be easier to restrict the users within the organization from sharing sheets outside of the domain. We were able to restrict people from sharing sheets with anyone who was not in our domain, but it could be easier. We also found it hard to restrict certain user groups from adding attachments to sheets. We have analytical groups in our company who should not be allowed to add attachments because they can attach sensitive information, which is something we don't want. The ability to prevent certain features of Smartsheet for a user group is not there. I couldn't find a way to do that. This is where there is room for improvement.

It already has a really powerful Export to Excel feature, but it can have an Excel add-on. It can have something just like an Excel integration or something that would make it easier for people who aren't really familiar with Smartsheet but are more familiar with Excel. 

The sign-in process was actually confusing. The way to set up single sign-on wasn't too easy in the beginning, and it was hard to get hold of customer service. They should make it easier to set up SSO.

Smartsheet's customer service definitely needs to be improved. They create a ticket, and then it disappears. It is very hard to understand to whom that ticket is assigned.

I have been using it for almost three years.

It is 100% stable. It probably went down only once or twice in the last almost three years.

I don't know about scalability, but it has the ability to integrate with a lot of tools. We have integrated it with Microsoft Teams and Jira. These are the two most powerful integrations that are helping it scale. The fact that you can integrate it with other major tools like Jira and Microsoft Teams is incredibly useful. The Microsoft Teams integration is very useful because if a certain project manager or a scrum master is required to enter a status for their project, they receive an instant message in their Microsoft Teams inbox. This is a really nice feature.

In terms of the number of users, we have 5,000 people, and only a fraction of those people use it. We have around 2,000 users. The security concern is the reason why a large portion of them aren't allowed to use it.

Smartsheet's customer service definitely needs to be improved. It has been a few months since I've talked to them. They're easy to get ahold of, but it has been the general consensus in our company that they create a ticket, and then it disappears. It is very hard to understand to whom that ticket is assigned. Their customer service definitely needs to improve, but for the most part, it has definitely improved over the past year since I've used it.

Its initial setup was extremely straightforward. It is very easy to use in terms of the learning curve.

Its licensing is on a yearly basis. I was responsible for negotiating the price with the Smartsheet team, but I don't remember what the price was. Its standard license probably was around 5,000 to 6,000 a year. The enterprise version is significantly more expensive.

We did not really evaluate other options. We use Microsoft Project, and we tried using Jira for a project management solution. Now that we're fully Agile, we don't really have the need for project plans, but we still use Smartsheet.

It is a really robust tool, and it has really improved. They've improved its user interface a lot. Before using this tool, I would advise evaluating the size of your organization and your security needs. If you don't have too many people using Smartsheet, or if you have less than 50 licensed people, it is completely acceptable to go with the standard implementation. It isn't at all bad for a small startup in terms of pricing. Similarly, if there isn't really a huge need for security, you don't need to go with the enterprise version. It is significantly more expensive. Because we're a fairly large organization compared to startups, we went with the enterprise solution, which provides a slew of features. It is more than okay to go with the basic version of it.

I would rate Smartsheet an eight out of ten. There are some small flaws, but it is definitely a very powerful tool.