Smartsheet Reviews

As I work in the legal department, my primary use case of this solution is to do legal requests and trace the legal flow. I also do monthly reports of the number of contracts we have done.

The way that Smartsheet has helped me personally is by reducing my email exchanges and inbox spam. We can communicate through the solution and push all the updates there so that everyone can know the status of a request. That is my favorite feature so far. The other thing that I like is the dashboard. I actually start my day by looking at the dash instead of my email.

As I am in the corporate legal department, I have to deal with a number of contracts and sometimes it's hard to keep up with email transactions. Having the tracker sheet and being able to build dashboards and workflow has been quite valuable.

I think that the mobile interface needs to be improved. If you cannot access it through your laptop, I'd prefer to have that option on the mobile, but I don't think that it's user-friendly and easy to navigate.

I have been using this solution for around two years.

I would rate the stability of this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the scalability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the technical support of this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

Positive

I would say that we have seen ROI as we're still using this solution and everyone is content with it.

My opinion is that this solution is affordable for medium-sized and even large organizations.

The advice I would give to others trying to use this solution is to go and use the trial version and see what its like first.

Overall, I would rate this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

We used Smartsheet as a project management software tool. It's an open platform, companies can use it as for their requirements. It has lots of customizations, automation, and integration. They can integrate it easily. 

Many companies are using Smartsheet for CRM for asset management. They can customize their solution as per their requirement. Everything is customizable in Smartsheet.

My company was looking for a solution where the teams could collaborate with each other. Smartsheet has helped the company to achieve this.

The most valuable feature of Smartsheet is it can be highly customized.

Smartsheet could improve the UI and integrations. Some of Smartsheet's competitors have more than 2,000 integrations while Smartsheet only has approximately 40 integration applications.

I have been using Smartsheet for approximately one year.

Smartsheet is stable.

There are no limitations in Smartsheet, it is highly scalable.

We have approximately 50 people using this solution in my company.

I did not use support that ofter.

I rate the support from Smartsheet a four out of five.

I have used Jira previously. Smartsheet functions similarly to Jira but has a feel similar to Microsoft Excel. However, Microsoft Excel has some limitations, but in Smartsheet we don't have any limitations. You can use customized automation, and integration.

The initial setup of Smartsheet is more difficult than other similar solutions. The implementation took approximately three days.

Smartsheet has many licensing models. You need to add the package that best suits your requirements. The license is paid per user and it is monthly. The cost was approximately $7 per PC, $15 for professional, and $33 for the enterprise plan.

The overall cost of the solution is expensive.

I rate Smartsheet a seven out of ten.

The cloud-based program is so useful, as we used to be emailing Excel spreadsheets around, never knowing who had the most current version. However, the reminders and history functions are the most valuable to me. It’s so easy to use with drag and drop rows and columns.

We used to send Excel spreadsheets around, or have one person own the “master” and they would have the responsibility of keeping it updated. We also like to use the alert or reminder function. With several people working on one project, having the sheet automatically remind someone of a task or due date is really helpful. I also like using the “webform” to gather information from different people or make data entry easier.

I also use Google Spreadsheets, and with that program, you can see (highlighted) which cell is being changed / edited by anyone else that is using the sheet at the same time, live. With Smartsheet you have to“refresh” the sheet to see any changes being made by another user while you are working. Or you can highlight changes after the fact and you can see the history of each cell.

I have been using Smartsheet for about 4 years.

I have not had any problems with stability or availability.

I have not encountered any scalability issues. I have created templates which makes it easier.

Technical Support is great. Smartsheet has a smart search, which helps to find tutorials and information, with screen shots. There are also lots of online videos, with step by step instructions. If you can’t find your answer, you have to send an email. (No phone or chat support). They are very responsive and helpful with the emails. I have also had a few suggestions for changes, and some of them been have included in the updates.

We have used Excel and Google Spreadsheets. Some of our team members were unwilling to learn Smartsheet, so a full transition has not yet happened. Hopefully, this year we will move everything to Smartsheet.

I have found Smartsheet to be very user friendly from setup onwards. I have taught several people to use the program and they found it to be very intuitive and easy to understand.

Pricing is very reasonable. However, you do need be a licensed user to use several of the functions. It’s great to have as many free collaborators as you want, but they are limited to what they can do (editing on cell level only).

I would advise at least one or two people to enroll in the Smartsheet Academy, either in person or online in order to fully utilize all that Smartsheet can do. For the regular user, just one or two quick introduction internal sessions is all it takes. It’s so easy to import existing spreadsheets and start using it right away.

We are using Smartsheet as a sprint board center for tracking.

Smartsheet could improve by having seamless integration with Azure Board.

I have been using Smartsheet for approximately four years.

Smartsheet is stable.

We were able to scale up Smartsheet to our needs.

We have approximately 100 to 150 people using this solution. We have approximately 15 administrators and the rest are basic users.

I have not used the technical support from Smartsheet.

The initial setup of Smartsheet is simple.

I rate Smartsheet an eight out of ten.

The most valuable feature of Smartsheet is its intuitiveness, ease of use, and overall simplicity.

Smartsheet could be improved to be a ticketing system. It would be nice to have a system to do everything.

I have been using Smartsheet for approximately six months.

I rate the stability of Smartsheet a ten out of ten.

The scalability of Smartsheet is easy.

We have approximately 20 people using the solution in my organization.

Having prior experience with Jira, I find it to be akin to a ticketing system. On the other hand, Smartsheet serves more as a direct task-tracking system, offering features such as progress tracking, activity logs, and reports.

The initial setup of Smartsheet is simple.

I rate Smartsheet an eight out of ten 

I'm basically using it to manage internal projects.

I really like how it turns into a dashboard. It has a feature for creating in-built dashboards.

It is easy to set up. 

The pricing is reasonable. 

It is stable. 

The solution is scalable. 

I'd like to see them add more features to their automation. Right now, automation is very limited. There needs to be more capabilities and more formulations in general. 

We'd like it if it was easier to reference items with other sheet information. 

I've been using the solution for one and a half years. 

The solution is stable and reliable. There are no bugs or glitches. 

I'm not sure how many people are using the solution. It varies, from project to project. 

We do find the product to be scalable. 

I've never used technical support. I can't speak to how helpful or responsive they are. 

I haven't gone that deep into SmartSheet, and I'm pretty comfortable with the interface as of now. And since it is being used for internal purposes, I haven't done any very complex kinds of projects on it to the point I would need technical support. If I face any problems with regard to any formulations or any automation, I just go online and search for an answer. 

I've also used Jira. 

Jira is much more complex and comprehensive than SmartSheet. If I have two projects, one is simple, and one is complex. The complex project would make more sense on Jira, and the simpler one could be handled with SmartSheet.

Typically, our internal projects are on SmartSheet as they are simpler. 

The solution is not complex to set up. It's quite simple, quite straightforward. 

I'd rate it five out of five in terms of ease of setup. 

We pay to use the solution. We don't use the free version. It's pretty cheap. However, I'm not sure of the exact price. I use the enterprise license provided to me by my company.

I am an end-user. 

I'm unsure if I am using the latest version of the solution. 

Whether or not the solution is right for a user depends on the project's complexity and how they want to utilize it. The user needs to have an understanding of what they want from the tool, and then explore via free versions or study about it online and then go for it.

I'd rate the solution eight out of ten. The ease of use and reporting is great.

The fact that you can share real-time data and access it from anywhere is the most valuable function. It also gives a very good overview of the current workload and where in the process you are in certain projects.

SmartSheets has helped our organization establish an itemized tracking tool to monitor all ongoing cases and deliveries, sharing the deadlines and ETAs with all relevant focal points in one place and in real time.

There should be an option to minimize the amount of data on the homepage in order to ease access and downloads in areas with slow internet connection.

We have encountered no major issues with stability. Only some small lags and slow updates but nothing more.

We haven’t had any scalability issues.

I have not been in contact with technical support.

The free version has actually a lot of great functions and can be used for many solutions. However, the pricing for the license is not too high if you want the full package.

We looked at similar cloud-based solutions.

Learn as many functions as possible before setting up your sheets. There are many features to choose from which can be very helpful.

It works similar to Microsoft Project. The data integration with Microsoft Project and Smartsheet can be imported, and we can export it. 

It's good for the hybrid model, especially for the Agile model.

It's very user friendly.

The dashboard is not user-friendly, it needs improvement. There are many backgrounds that have to be in place to make it user-friendly.

I have been using Smartsheet for two years.

We are using the latest version.

It's scalable. We have 20 users in our organization.

Our use of this solution is dependant on our customers, whether or not they want to use it.

Technical support is good.

The initial setup is very easy and straightforward.

It takes anywhere from two to three hours to deploy.

We had the cloud servers helping with the deployment.

We have 20 user licenses and we have used it.

This licensing is straightforward and they charge per user. It's a cloud basis per user.

I would recommend this solution, but Jira and Conference are better for Agile methodology.

I would rate this solution a seven out of ten.