What is our primary use case?
I'm basically using it to manage internal projects.
What is most valuable?
I really like how it turns into a dashboard. It has a feature for creating in-built dashboards.
It is easy to set up.
The pricing is reasonable.
It is stable.
The solution is scalable.
What needs improvement?
I'd like to see them add more features to their automation. Right now, automation is very limited. There needs to be more capabilities and more formulations in general.
We'd like it if it was easier to reference items with other sheet information.
For how long have I used the solution?
I've been using the solution for one and a half years.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches.
What do I think about the scalability of the solution?
I'm not sure how many people are using the solution. It varies, from project to project.
We do find the product to be scalable.
How are customer service and support?
I've never used technical support. I can't speak to how helpful or responsive they are.
I haven't gone that deep into SmartSheet, and I'm pretty comfortable with the interface as of now. And since it is being used for internal purposes, I haven't done any very complex kinds of projects on it to the point I would need technical support. If I face any problems with regard to any formulations or any automation, I just go online and search for an answer.
Which solution did I use previously and why did I switch?
I've also used Jira.
Jira is much more complex and comprehensive than SmartSheet. If I have two projects, one is simple, and one is complex. The complex project would make more sense on Jira, and the simpler one could be handled with SmartSheet.
Typically, our internal projects are on SmartSheet as they are simpler.
How was the initial setup?
The solution is not complex to set up. It's quite simple, quite straightforward.
I'd rate it five out of five in terms of ease of setup.
What's my experience with pricing, setup cost, and licensing?
We pay to use the solution. We don't use the free version. It's pretty cheap. However, I'm not sure of the exact price. I use the enterprise license provided to me by my company.
What other advice do I have?
I am an end-user.
I'm unsure if I am using the latest version of the solution.
Whether or not the solution is right for a user depends on the project's complexity and how they want to utilize it. The user needs to have an understanding of what they want from the tool, and then explore via free versions or study about it online and then go for it.
I'd rate the solution eight out of ten. The ease of use and reporting is great.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.