Smartsheet Reviews

I use Smartsheet for my own personal task management needs and occasionally I'll share a sheet with somebody in the company when we're working on a particular project together. I tend to use it more for my ongoing long-term projects rather than for day-to-day needs. I'm a customer of Smartsheet and a KM manager and compliance officer.

I like that the solution has subtasks and a rollup. It has a pretty good interface and it's intuitive. I use it for personal things and I like it even though I have company products that I could use. Smartsheet is worth it for me. They're constantly making improvements and adding things. 

I'd like to have access to more sheets, and I don't know if this relates to the price I'm paying or that the product needs improvement, but they limit the number of sheets and it's not enough. I think it's around 10 and I've reached capacity. I think it's a little chintzy on what you get for that kind of money and any individual using it would want more than 10 sheets. 

I've been using this solution for about five years.

There are no issues with stability. I like that they seem to be constantly improving. I don't really make use of all their improvements, but I know it is improving and that they are adding things all the time. In my situation, through the company, I have access to features that they're adding and I tend to use them through the company solutions. Take web forms, for example, I know Smartsheet has web forms, which is a good thing to have but I use the company product for that. 

I'm not sure about scalability and I don't think it's meant to be a business account. I think it's meant for individual use.

I previously used Outlook extensively but when I looked into Smartsheet it worked better than Outlook for my purposes.

The initial setup was very easy, straightforward and intuitive. At the time I deployed Smartsheet, I hadn't worked with any project management software or task management and setup wasn't a problem. 

I have the basic paid license, which is pretty pricey. I think it's $17 a month. For that kind of money, I'd like more sheets. You can upgrade and pay more, whether it's to a higher personal account or a business account, I'm not sure. Because I'm using it independently of the company, I don't want to pay more.

I think it's a solution that's definitely worth looking into. I don't know what the cost would be in terms of deploying for a business. And I'm also not sure how it stacks up to other solutions, but I think for unlimited use or even for an enterprise company, it's definitely worth having a look at. I'm not a frequent user but I use it for particular use cases. I don't log on every day, only when I need access to what I've stored there. I tend to store more long-term ongoing-type tasks as opposed to limited projects.

I rate the solution eight out of 10. 

We work for an IT corporate here. Any project that is going to have resources expended gets a project manager assigned. We use Smartsheets to track everything from the schedule to the actions.

It's a cloud solution. We're buying software as a service.

The ability to build a quick dashboard and give management insight into the progress of the project itself is probably one of the most beneficial pieces.

One of the nice things about Smartsheets is that we can use it to notify people who have assigned actions. It integrates very easily with email, etc. We can just set it up for certain reminders. The report tools are very easy. I'm pretty impressed with it so far.

There are some pain points for me. Other people use it a little differently, but I would like to be able to do a little more with it. I would like database functionality with it wherein if I bring in several Excel spreadsheets of data and load them into Smartsheets, I should be able to make a correlation between an index field and run a report against those two. I can do it, but it's a little clunky. So, I need a little more experience to feel comfortable doing that.

I have been using it since I came to this company. It has been about four months.

We're buying it as software as a service. It is cloud-based, and we haven't had any outages or trouble trying to get into it.

It is scalable. Especially with the way we're buying it, we can just increase the licenses and keep rolling.

The project managers use it most, but then the leads are also able to update their own tasks within a sheet. Currently, more than 1,000 people have access to it, but there are less than 50 people who are fully licensed to make all the changes, create sheets, etc.

I wasn't there when they set it up, so I can't comment on it too much, but we bought the big server solution set that has all the templates and other things. We have the entire project with all the templates and basic sheets and even the dashboard that we need. It works very well when you do that.

In terms of maintenance, the updates are pushed by the vendor, but we have three people acting as administrators within our environment.

It is less expensive than Microsoft Project for enterprise or Oracle Primavera by an order of magnitude. If you buy a Microsoft Project license, it's probably $300 or so by itself, whereas Smartsheet is probably less than $50 per head.

It is very good for keeping everybody informed. Its interface is a little different from what you're accustomed to if you're a Microsoft Project or Oracle Primavera user, but I wouldn't let that stop you. I would encourage you to take a look at it and see if it'll work for your implementation.

I'm still early. So, I would rate it a seven out of ten. I'd probably move it to eight once I'm more comfortable with it.

I use Smartsheet to plan small projects. It's good for putting down a quick-and-dirty project plan. I use it to create a list of tasks and track which ones are completed.

Smartsheet is easy to use.

Smartsheet's export and print functions could be more seamless. Once I create the plan in Smartsheet, I need to import it into my corporate web presentations. This isn't always smooth. I have to save it in PDF format, then cut an image from the PDF version.

I've been using Smartsheet for two or three years.

Smartsheet is stable.

I use Smartsheet for small stuff. I can't say how scalable it is because I haven't used it on a large scale. Some other folks on the team are using it for their projects, but it isn't a production tool that we use to manage real projects.

I was using Microsoft Project and Excel to do the same job previously. I wanted an easy solution, and I found Smartsheet. I tried it, and it seemed to do the trick.

Setting up Smartsheet is straightforward. I did it by myself. I used a personal license to try it, and it was easy.

I pay for a personal license, but I'm not sure what an enterprise license would cost. 

I rate Smartsheet eight out of 10. 

We're a large engineering company and we use Smartsheets in our various offices and locations to manage big construction projects, contract administration and project management for coordinating activities and tracking information. I'm the PM/CM practice leader.

The valuable feature for us is the ability to coordinate and share information at a relatively inexpensive cost because you can have a lot of shared users that don't have to be licensed.

One of the improvements I'd like to see would be the ability to have attachments that could be edited within Smartsheet. Currently, attachments need to be removed, edited and then returned which is what SharePoint does. 

I've been using this solution for about 10 years. 

The initial setup is straightforward. There is a lot of good training on their website so it's easy to learn even if you're a new user. 

I believe that licensing costs are $300 per year per license.

I would highly recommend this tool. It's sophisticated and uses the fundamentals of an Excel spreadsheet to coordinate things. There's a lot of familiarity with spreadsheets already and that's what Smartsheet is but with advanced features that include notifications, communication, attachments, and other features. I would encourage everybody to take a look at it.

I rate this solution nine out of 10. 

We use the solution for tracking tasks and progress. We also use it for issue logging.

The report preparation and dashboard creation are valuable. We can collaborate within the teams easily. The product is easy to use.

The product must include more modules for project management. It should also include more graphics for dashboard creation.

I have been using the solution for six months.

I rate the tool’s stability an eight out of ten.

I rate the tool’s scalability an eight out of ten. We have close to 200 users. Currently, we do not have plans to increase the usage.

Previously, we used Microsoft Planner and MS Project. The collaboration between the teams is easier in Smartsheet.

I rate the ease of step an eight out of ten. We can set up the tool within a couple of days. One person is enough for the deployment.

The solution is easy to use and collaborate. Whoever has a basic knowledge of Excel can use Smartsheet. Overall, I rate the tool an eight out of ten.

A single integrated platform where multiple people can work. It can also be used to link to multiple sheets and for automation purposes.

We can use the solution to communicate and track tasks and projects. There are a lot of features.

The tool reduces manual labour and it is user-friendly.

With a large quantity of data, the solution lags a bit.

I have been using Smartsheet for one year. 

It is a stable solution. 

Approximately five to six people are using the solution. 

The technical support is good. 

We moved to this solution because we were bored using Excel and Google Sheets. 

The initial setup is straightforward.

The solution is reasonably priced.

 I rate the overall solution a ten out of ten.

We have a tracking system that we wanted to integrate with Smartsheet. We track people, assets, and costs using RFID, QR codes, GPS, and other methods, and we wanted to use the Smartsheet dashboards to present information to our clients. They would see the critical information, such as whether things were missing.

The dashboard and the layouts are quite good. Our uses cases involve tracking things such as people, equipment, and costs, and the dashboards are really helpful in this regard.

There are a lot of good reports available. Reports are something that our customers need because they don't have the flexibility to get the information that they need to run their business.

Their sales and support representatives are in need of training. When I first contacted the vendor, I was looking for more information about Smartsheet because we wanted to partner with them to provide solutions to our customers. As one of the owners, the task was delegated to me. However, they did not respond to me because they wanted to speak with the president of the company. Yet, the reason that I took on the task was that the company president doesn't have time. Trying to jump a level is not a good practice because as they continued attempting to contact the company president, I was waiting for the call, unaware. Clearly, companies want to reach the decision-makers but sometimes, it's the decision-makers that are reaching out.

The integration with Microsoft products should be improved.

We evaluated Smartsheet.

Stability-wise, it seemed to be fine.

This seemed like the type of solution where we could build an API and put it to use immediately. However, we did not adopt the use of Smartsheet.

Although Smartsheet is a good application, we opted to implement Power BI instead. One of the reasons is that Power BI is a Microsoft product and because we have a Microsoft environment, it integrates better.

I would rate this solution an eight out of ten.

Our internal Ops teams do engineering and deployment projects in Smartsheet. 

The solution is straightforward. Whenever a requirement arises, we create three things in Smartsheet: a project plan, a dashboard, and internal documents. It is done through the form and Smartsheet's automation services. This process shortens the time to market from seven days to less than 12 hours. 

The product simplifies project management. We have worked with other project management tools and found that Smartsheet simplifies the overall interaction in an organization. You can do everything from the software. 

Smartsheet needs to improve the user interface. 

I have been using the product since 2014. 

I have never heard any PMs complain about Smartsheet and would rate stability a ten out of ten. 

I rate the solution's scalability a ten out of ten. It doesn't have any limitations on scalability. 

My company provides technical support to customers. 

Configuring user identity is complex in the tool. 

The tool is a SaaS-based product. I rate it a seven out of ten.