Smartsheet Reviews

We work for an IT corporate here. Any project that is going to have resources expended gets a project manager assigned. We use Smartsheets to track everything from the schedule to the actions.

It's a cloud solution. We're buying software as a service.

The ability to build a quick dashboard and give management insight into the progress of the project itself is probably one of the most beneficial pieces.

One of the nice things about Smartsheets is that we can use it to notify people who have assigned actions. It integrates very easily with email, etc. We can just set it up for certain reminders. The report tools are very easy. I'm pretty impressed with it so far.

There are some pain points for me. Other people use it a little differently, but I would like to be able to do a little more with it. I would like database functionality with it wherein if I bring in several Excel spreadsheets of data and load them into Smartsheets, I should be able to make a correlation between an index field and run a report against those two. I can do it, but it's a little clunky. So, I need a little more experience to feel comfortable doing that.

I have been using it since I came to this company. It has been about four months.

We're buying it as software as a service. It is cloud-based, and we haven't had any outages or trouble trying to get into it.

It is scalable. Especially with the way we're buying it, we can just increase the licenses and keep rolling.

The project managers use it most, but then the leads are also able to update their own tasks within a sheet. Currently, more than 1,000 people have access to it, but there are less than 50 people who are fully licensed to make all the changes, create sheets, etc.

I wasn't there when they set it up, so I can't comment on it too much, but we bought the big server solution set that has all the templates and other things. We have the entire project with all the templates and basic sheets and even the dashboard that we need. It works very well when you do that.

In terms of maintenance, the updates are pushed by the vendor, but we have three people acting as administrators within our environment.

It is less expensive than Microsoft Project for enterprise or Oracle Primavera by an order of magnitude. If you buy a Microsoft Project license, it's probably $300 or so by itself, whereas Smartsheet is probably less than $50 per head.

It is very good for keeping everybody informed. Its interface is a little different from what you're accustomed to if you're a Microsoft Project or Oracle Primavera user, but I wouldn't let that stop you. I would encourage you to take a look at it and see if it'll work for your implementation.

I'm still early. So, I would rate it a seven out of ten. I'd probably move it to eight once I'm more comfortable with it.

I use Smartsheet to plan small projects. It's good for putting down a quick-and-dirty project plan. I use it to create a list of tasks and track which ones are completed.

Smartsheet is easy to use.

Smartsheet's export and print functions could be more seamless. Once I create the plan in Smartsheet, I need to import it into my corporate web presentations. This isn't always smooth. I have to save it in PDF format, then cut an image from the PDF version.

I've been using Smartsheet for two or three years.

Smartsheet is stable.

I use Smartsheet for small stuff. I can't say how scalable it is because I haven't used it on a large scale. Some other folks on the team are using it for their projects, but it isn't a production tool that we use to manage real projects.

I was using Microsoft Project and Excel to do the same job previously. I wanted an easy solution, and I found Smartsheet. I tried it, and it seemed to do the trick.

Setting up Smartsheet is straightforward. I did it by myself. I used a personal license to try it, and it was easy.

I pay for a personal license, but I'm not sure what an enterprise license would cost. 

I rate Smartsheet eight out of 10. 

We're a large engineering company and we use Smartsheets in our various offices and locations to manage big construction projects, contract administration and project management for coordinating activities and tracking information. I'm the PM/CM practice leader.

The valuable feature for us is the ability to coordinate and share information at a relatively inexpensive cost because you can have a lot of shared users that don't have to be licensed.

One of the improvements I'd like to see would be the ability to have attachments that could be edited within Smartsheet. Currently, attachments need to be removed, edited and then returned which is what SharePoint does. 

I've been using this solution for about 10 years. 

The initial setup is straightforward. There is a lot of good training on their website so it's easy to learn even if you're a new user. 

I believe that licensing costs are $300 per year per license.

I would highly recommend this tool. It's sophisticated and uses the fundamentals of an Excel spreadsheet to coordinate things. There's a lot of familiarity with spreadsheets already and that's what Smartsheet is but with advanced features that include notifications, communication, attachments, and other features. I would encourage everybody to take a look at it.

I rate this solution nine out of 10. 

We use the solution for tracking tasks and progress. We also use it for issue logging.

The report preparation and dashboard creation are valuable. We can collaborate within the teams easily. The product is easy to use.

The product must include more modules for project management. It should also include more graphics for dashboard creation.

I have been using the solution for six months.

I rate the tool’s stability an eight out of ten.

I rate the tool’s scalability an eight out of ten. We have close to 200 users. Currently, we do not have plans to increase the usage.

Previously, we used Microsoft Planner and MS Project. The collaboration between the teams is easier in Smartsheet.

I rate the ease of step an eight out of ten. We can set up the tool within a couple of days. One person is enough for the deployment.

The solution is easy to use and collaborate. Whoever has a basic knowledge of Excel can use Smartsheet. Overall, I rate the tool an eight out of ten.

The primary use is for keeping track of work and ensuring that everyone on the team is aware of what tasks are being worked on and the progress of client-related processes.

It operates as an enhanced and versatile version of Excel, offering a wide range of capabilities that allow you to accomplish various tasks and operations.

It would be beneficial to enhance user-friendliness and make it less complex while maintaining its overall excellence as a product. Another area that could benefit from enhancements, is scalability features, particularly in managing the growing complexity that comes with more users.

There have been occasional minor issues, like freezing or reports not running as efficiently as desired. I would rate it seven out of ten.

There's definitely room for improvement when it comes to scalability. As the user count increases, it can become challenging to effectively track multiple tasks with numerous users simultaneously using the platform. I would rate it eight out of ten.

I would recommend it as a suitable product for beginners. After the user base expands significantly, you might want to consider a different solution like QuickBase. But for those starting out with a limited number of users, it's a good choice. I would rate it eight out of ten.

We have a tracking system that we wanted to integrate with Smartsheet. We track people, assets, and costs using RFID, QR codes, GPS, and other methods, and we wanted to use the Smartsheet dashboards to present information to our clients. They would see the critical information, such as whether things were missing.

The dashboard and the layouts are quite good. Our uses cases involve tracking things such as people, equipment, and costs, and the dashboards are really helpful in this regard.

There are a lot of good reports available. Reports are something that our customers need because they don't have the flexibility to get the information that they need to run their business.

Their sales and support representatives are in need of training. When I first contacted the vendor, I was looking for more information about Smartsheet because we wanted to partner with them to provide solutions to our customers. As one of the owners, the task was delegated to me. However, they did not respond to me because they wanted to speak with the president of the company. Yet, the reason that I took on the task was that the company president doesn't have time. Trying to jump a level is not a good practice because as they continued attempting to contact the company president, I was waiting for the call, unaware. Clearly, companies want to reach the decision-makers but sometimes, it's the decision-makers that are reaching out.

The integration with Microsoft products should be improved.

We evaluated Smartsheet.

Stability-wise, it seemed to be fine.

This seemed like the type of solution where we could build an API and put it to use immediately. However, we did not adopt the use of Smartsheet.

Although Smartsheet is a good application, we opted to implement Power BI instead. One of the reasons is that Power BI is a Microsoft product and because we have a Microsoft environment, it integrates better.

I would rate this solution an eight out of ten.

Our internal Ops teams do engineering and deployment projects in Smartsheet. 

The solution is straightforward. Whenever a requirement arises, we create three things in Smartsheet: a project plan, a dashboard, and internal documents. It is done through the form and Smartsheet's automation services. This process shortens the time to market from seven days to less than 12 hours. 

The product simplifies project management. We have worked with other project management tools and found that Smartsheet simplifies the overall interaction in an organization. You can do everything from the software. 

Smartsheet needs to improve the user interface. 

I have been using the product since 2014. 

I have never heard any PMs complain about Smartsheet and would rate stability a ten out of ten. 

I rate the solution's scalability a ten out of ten. It doesn't have any limitations on scalability. 

My company provides technical support to customers. 

Configuring user identity is complex in the tool. 

The tool is a SaaS-based product. I rate it a seven out of ten. 

As I work in the legal department, my primary use case of this solution is to do legal requests and trace the legal flow. I also do monthly reports of the number of contracts we have done.

The way that Smartsheet has helped me personally is by reducing my email exchanges and inbox spam. We can communicate through the solution and push all the updates there so that everyone can know the status of a request. That is my favorite feature so far. The other thing that I like is the dashboard. I actually start my day by looking at the dash instead of my email.

As I am in the corporate legal department, I have to deal with a number of contracts and sometimes it's hard to keep up with email transactions. Having the tracker sheet and being able to build dashboards and workflow has been quite valuable.

I think that the mobile interface needs to be improved. If you cannot access it through your laptop, I'd prefer to have that option on the mobile, but I don't think that it's user-friendly and easy to navigate.

I have been using this solution for around two years.

I would rate the stability of this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the scalability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

I would rate the technical support of this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.

Positive

I would say that we have seen ROI as we're still using this solution and everyone is content with it.

My opinion is that this solution is affordable for medium-sized and even large organizations.

The advice I would give to others trying to use this solution is to go and use the trial version and see what its like first.

Overall, I would rate this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.