The primary use case of this solution is as an antivirus.
IT Systems Supervisor at a insurance company with 51-200 employees
Antivirus with built-in firewall and device control, but lacks advanced malware detection capabilities
Pros and Cons
- "Some important features that are included are the built-in firewall and device control."
- "They are lacking the visibility that you get in a heuristical, next-generation AI product."
What is our primary use case?
What is most valuable?
Some important features that are included are the built-in firewall and device control.
What needs improvement?
They are lacking the visibility that you get in a heuristical, next-generation AI product.
In the next release, I would like to see any of the features the next generation antivirus and GAV products have, especially the heuristical and the behavioral analysis. It looks at the behavior of the endpoint, and that is how it identifies something that is not to your normal pattern of working.
For how long have I used the solution?
I have been using it for a year.
Buyer's Guide
Symantec Endpoint Security
February 2025
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Learn what your peers think about Symantec Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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What do I think about the stability of the solution?
There are no issues in rolling it out. Rather, it's more in reporting.
One time we had an issue with knowing a true endpoint time and the reporting. There was a conflict with what was in the console. I think that it was a glitch in verifying the device count.
How are customer service and support?
I have not contacted technical support.
What other advice do I have?
It's a great product at what it does, but it's lacking the advanced malware detection capabilities.
I would rate this solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Engineer at a healthcare company with 10,001+ employees
Symantec Endpoint Protection and VDI
A few months ago we started getting storage latency alarms coming from vCenter. This would happen every day around 6am, and as we scaled our production environment this became worse and worse. I think the record latency was 19,000ms (no joke…. 19 seconds of storage latency). Now one would immediately think, “Well that’s what you get for using scheduled scanning”…. Hold your horses partner, this has nothing to do with scanning.
We soon learned that SEPM was pushing virus definition updates to our linked clones all at the same time. Obviously, the disk could not keep up with the demand. Many could argue that we should be looking at vShield with TrendMicro. However, when you’re part of an organization with 70,000+ endpoints (non-VDI), changing your antivirus vendor is not a decision you should take lightly. We took the position of, “Hey, Symantec is an industry leader in endpoint protection, they ‘have’ to have a solution!”.
They are “getting there”… Last March, they officially announced that Symantec Endpoint Protection adds vShield Integration & Increases Security Effectiveness. However, this does nothing for your environment in regards to virus definition updates. As a matter of fact, as far as I can tell, the only thing this version does is offload your active scanning from the VM. What about organizations that do not use active scanning, rather use real-time scanning?
If you’re rolling out VDI and you’re seeing extra storage demand due to definition updates, here’s a solution that I believe works well.
- On your parent image, clean off the client identifiers by running ClientSideClonePrep.exe
- Exclude your base image from scanning by executing “vietool.exe c: –generate”
- In conjunction with running vietool.exe, you need to have the “Enable Virtual Image Exception for Auto-Protect” and “Enable Virtual Image Exception for Administrator-Defined Scans” enabled on the SEPM server (see image 1).
- You should consider placing your linked clones into a different collection on the SEPM console and change the randomization interval. An interval that seems to work well in VDI is 12 hours (see image 2). This setting of course is something that you need to adjust for your environment. Smaller environments may be able to get away with six hours. I personally think that it’s best to be safe and keep this setting at 12 hours.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Symantec Endpoint Security
February 2025
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Learn what your peers think about Symantec Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
Director for Cybersecurity Solutions at a tech services company with 11-50 employees
Best support, easy to deploy and update, but needs more advanced features and more integration with other vendors
Pros and Cons
- "Its ease of use in deploying it and regular updates are most valuable."
- "It can be improved in terms of features and integration. It should have more advanced features and more integration. Currently, it is just talking to their own solutions. They could add more artificial intelligence, more XDR, and more integration with other vendors so that we can do sharing of information with other vendors."
What is our primary use case?
We use it for endpoint security.
How has it helped my organization?
We no longer have to deal with day-to-day threats, and we can focus more on work. Whenever there are some problems, our operations don't stop. So, we can continue our work knowing that there is a good security solution protecting us.
What is most valuable?
Its ease of use in deploying it and regular updates are most valuable.
What needs improvement?
It can be improved in terms of features and integration. It should have more advanced features and more integration. Currently, it is just talking to their own solutions. They could add more artificial intelligence, more XDR, and more integration with other vendors so that we can do sharing of information with other vendors.
For how long have I used the solution?
I have been using this solution for more than five years.
What do I think about the stability of the solution?
It is not stable in terms of the company. They have already been bought many times. A lot of people are changing brands because of the acquisition of Broadcom. So, it is not much stable.
How are customer service and technical support?
They are the best. There is no problem in regards to response time. You can easily get technical support.
How was the initial setup?
Its initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
They're on the reasonable side. They are at mid-level. They're not too expensive as compared to their competitors. They're also not too cheap. In terms of price structure, hopefully, they could do a subscription.
What other advice do I have?
If you are looking for regular endpoint security, you can count on Symantec, but if you're looking for more advanced security or have advanced requirements, or if you have a big company that has different security products in place, you might as well look for another one. I could suggest Symantec if your security appetite is not that big.
I would rate Symantec End-User Endpoint Security a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
IT Systems Supervisor at a insurance company with 51-200 employees
Great product at what it does but it's lacking advanced malware detection capabilities
Pros and Cons
- "Some of the features that were important were a built-in firewall and device control."
- "They lack the visibility you get in a heuristical, artificial, AI type of product, like a next-gen antivirus."
What is most valuable?
Some of the features that were important were a built-in firewall and device control.
What needs improvement?
They lack the visibility you get in a heuristical, artificial, AI type of product, like a next-gen antivirus. They lack the visibility of what's happening that your next-gen solutions offer.
For how long have I used the solution?
I have been using Symantec for a year. My company has had it for a while, but I don't know exactly how long.
How are customer service and technical support?
My staff has used support but I personally have not.
What other advice do I have?
I don't think there's really any issues rolling it out, it's more in the reporting. The one time we had an issue was with knowing a true endpoint count and the reporting. There was a conflict with what was in the console, I think it was a glitch.
In the next release, I would like to see any of the features that the next generation antivirus and GAV products have, like the heuristical, the behavioral analysis. Because it will set the behavior of the endpoint and that's how it identifies something that is not normal to your pattern of working.
I will give it a seven out of ten because it's a great product at what it does, but it's lacking the advanced malware detection capabilities.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Security Manager at a energy/utilities company with 201-500 employees
It has excellent intrusion prevention features. It has an intuitive management GUI.
What is most valuable?
- Fast deployment, even for highly distributed companies with centralized IT management using a distributed architecture.
- Intuitive management GUI and very easy to learn.
- Excellent intrusion prevention features.
How has it helped my organization?
It has been a time saver for operational and reporting tasks related to key security controls.
SEP provided visibility on threats and security incidents.
What needs improvement?
SEP could improve on virus detection, specially on Zero-Day threats.
For how long have I used the solution?
I have used this for five years.
What do I think about the stability of the solution?
We haven’t had stability issues. After finishing the product, customizing it worked as expected.
What do I think about the scalability of the solution?
We have had no scalability issues at all. Actually, it is far more scalable than other similar products.
How are customer service and technical support?
The technical support is acceptable.
Which solution did I use previously and why did I switch?
We didn’t have a previous solution.
How was the initial setup?
It was a very fast deployment using the client detection features and a transparent Active Directory integration.
Which other solutions did I evaluate?
We evaluated Trend Micro and Kaspersky.
What other advice do I have?
I would advice choosing this product because it is very easy to deploy, has a performance host IPS and antivirus engine, and it provides a key source for security metrics.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a hospitality company with 51-200 employees
Priced high, better email integrations needed, but has functional central control console
Pros and Cons
- "I have found the central control console the most valuable feature."
- "There is room for improvement in the zero-day threat detection system."
What is our primary use case?
The primary use of this solution is for security.
What is most valuable?
I have found the central control console the most valuable feature.
What needs improvement?
There is room for improvement in the zero-day threat detection system.
In the next release of this solution, the email integration could improve.
For how long have I used the solution?
I have been using this solution for approximately five years.
What's my experience with pricing, setup cost, and licensing?
When comparing this solution to others in the current market it is expensive.
What other advice do I have?
I rate Symantec End-User Endpoint Security a four out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Partner at a consultancy with 1-10 employees
The centralized console is great for us because it manages all of the endpoints
Pros and Cons
- "The centralized console is great for us. It gives us one centralized console to manage all of the endpoints."
- "It would be nice to be able to manage the endpoints a bit further. A valuable attribute would be the management of software inventory, software deployment, and third-party software deployment. I would like to see the ability to deploy and delete unlicensed software. Many users try to install what they shouldn't, so that would be really useful."
How has it helped my organization?
It has made anti-virus and security management much easier. Also, it has really lowered the time required to manage all of the endpoints, resulting in higher efficiency, and a better efficiency/cost ratio. It has a really good cost-benefit.
What is most valuable?
The centralized console is great for us. It gives us one centralized console to manage all of the endpoints.
Also, it is reliable and gives us quick updates. The overall system is responsive and doesn't choke up too much when running Endpoint Protection.
What needs improvement?
It would be nice to be able to manage the endpoints a bit further. A valuable attribute would be the management of software inventory, software deployment, and third-party software deployment. I would like to see the ability to deploy and delete unlicensed software. Many users try to install what they shouldn't, so that would be really useful.
What would be really great would be to have the ability t manage those applications that you don't need to install to run. Those are a nightmare for companies, for mine as well. Applications like BitTorrent and unsupported browsers, all of those. Even with decreased user privileges, they are still able to run, so that's a big area to focus on in the future.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability is great. I have no issues.
What do I think about the scalability of the solution?
Its scalability is great, no question.
How are customer service and technical support?
I have dealt with technical support twice. One was related to an install issue, and that was quickly resolved. It was an old operating system. In one night it was fixed with no issues. They have good support overall.
Which solution did I use previously and why did I switch?
Previously we were using McAfee, and we switched to Symantec for ease of operation and stability. This solution has much better performance than McAfee.
My most important criteria when selecting a vendor are price and performance.
Which other solutions did I evaluate?
Other vendors that we evaluated were Kaspersky and McAfee.
What other advice do I have?
If someone else is researching this type of solution, I would say go for it and try this solution because overall, it is one of the best, if not the best product on the market. It's really great, especially for mid-sized companies. It really cuts down the management.
I would rate this solution a nine because of the support and the quality of the product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Associate Manager at a pharma/biotech company with 501-1,000 employees
An easy-to-use solution that is secure and works across devices
Pros and Cons
- "The most valuable features of this solution are that it is really easy to use, and it is secure."
- "Reporting in this solution needs improvement."
What is most valuable?
The most valuable features of this solution are that it is really easy to use, and it is secure. It will attach to the network and work through my other devices.
The product is affordable.
What needs improvement?
Reporting in this solution needs improvement. The product could be improved if it repeated data, and if it showed that data better in the analytics.
For how long have I used the solution?
I've been using this solution for six years.
What do I think about the stability of the solution?
The system is very stable.
What do I think about the scalability of the solution?
Scalability can become difficult in the user area. I think that it's costly to add the new hard disk. It's hard to add it. We have about forty users on the solution right now.
How are customer service and technical support?
I haven't had any problems with technical support at all. I've never contacted them.
How was the initial setup?
The setup was very straightforward.
What other advice do I have?
I think it's a very good solution for sales networks. I have wanted to try the cloud solution for Symantec but I don't know if it has been already added or not.
I would rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free Symantec Endpoint Security Report and get advice and tips from experienced pros
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Updated: February 2025
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