- It is stable
- No maintenance is required after a successful installation phase
- It is more than a classic Anti-virus solution: both SONAR and IPS help to protect the system
- The application and device policies are great features to help administration
Systems Project Manager at a retailer with 1,001-5,000 employees
Uses both SONAR and IPS to help protect the system.
Pros and Cons
- "No maintenance is required after a successful installation phase."
- "The management of the server is a bit complex."
What is most valuable?
How has it helped my organization?
After the initial setup, you don’t have to worry about the AV clients. It simply works.
What needs improvement?
The management of the server is a bit complex. It takes time get used to it. When upgrading the software for clients, you have to link the upgrade package to every sub-folder, and there is no inheritance.
For how long have I used the solution?
We have used this solution for three years.
Buyer's Guide
Symantec Endpoint Security
October 2024
Learn what your peers think about Symantec Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
What do I think about the stability of the solution?
I did not encounter any issues with stability.
What do I think about the scalability of the solution?
I did not encounter any issues with scalability.
How are customer service and support?
We needed help for one or two issues and the support team was good.
Which solution did I use previously and why did I switch?
We used another product and we switched to SEP because of the costs.
How was the initial setup?
The initial setup was straightforward. The ability of the package to uninstall the old AV was a big plus in my case.
What's my experience with pricing, setup cost, and licensing?
I’d say SEP deserves the money.
Which other solutions did I evaluate?
We did not evaluable other options. Anti-virus is not something you can test in 3-4 days. The pros and cons take time to show up.
What other advice do I have?
Before installation, take your time to plan how you will manage your environment. If you already have another AV, please first check if SEP can auto-uninstall the old AV.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Account Manager, Cybersecurity at a tech services company with 11-50 employees
Lacks support, and the price could be reduced, but it's reliable
Pros and Cons
- "Symantec End-User Endpoint Security is a stable solution."
- "The solution has become quite complicated since Broadcom acquired Symantec, and we no longer sell it or try not to sell it."
What is our primary use case?
Symantec End-User Endpoint Security is used to control some device access and protect endpoints.
What needs improvement?
Because of organizational changes, I dislike the entire situation. The solution has become quite complicated since Broadcom acquired Symantec, and we no longer sell it or try not to sell it.
There have been so many changes since the Broadcom acquisition, that we feel like abandoning the product.
It now has a lack of support, and they could be more knowledgeable.
For how long have I used the solution?
We have been selling Symantec End-User Endpoint Security for more than eight years.
It is deployed both on-premises and on the cloud.
What do I think about the stability of the solution?
Symantec End-User Endpoint Security is a stable solution.
What do I think about the scalability of the solution?
We have three or four clients who still use this solution.
How are customer service and support?
Symantec End-User Endpoint Security is bad because the support has changed.
Technical support could be more knowledgeable.
Which solution did I use previously and why did I switch?
We are doing more with Forcepoint. We are not doing as much as we used to with Symantec End-User Endpoint Security.
How was the initial setup?
The installation is straightforward, it's quite simple.
We require a team of two engineers to deploy and maintain this solution.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are paid on a yearly basis.
The price could be lower.
What other advice do I have?
I would not recommend this solution to others who are considering using it.
I would rate Symantec End-User Endpoint Security a five out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Symantec Endpoint Security
October 2024
Learn what your peers think about Symantec Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
swEngineer at a manufacturing company with 5,001-10,000 employees
High performance, stable, and scalable
Pros and Cons
- "The performance of Symantec End-User Endpoint Security is very good. It does not slow down the computer like other solutions."
What is our primary use case?
We use Symantec End-User Endpoint Security for protecting our network.
What is most valuable?
The performance of Symantec End-User Endpoint Security is very good. It does not slow down the computer like other solutions.
For how long have I used the solution?
I have been using Symantec End-User Endpoint Security for approximately five years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I have found Symantec End-User Endpoint Security to be scalable.
Which solution did I use previously and why did I switch?
I have used Eset Antivirus previously.
What about the implementation team?
Our IT team did the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
The price of the solution could be less expensive.
What other advice do I have?
I would recommend this solution to others.
I rate Symantec End-User Endpoint Security an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr Manager IT at a retailer with 5,001-10,000 employees
Lots of good features but can't be uninstalled and occasionally stops working unexpectedly
Pros and Cons
- "It's good for large organizations. It's able to handle a lot of users."
- "The solution is very difficult to uninstall. There isn't really a way to uninstall the product at all, which is quite a headache."
What is our primary use case?
We primarily use the solution for our routing in our corporate office and have it installed all over that place.
What is most valuable?
The solution works very well. It has a good IP signature and network.
The product offers a lot of very useful features.
It's good for large organizations. It's able to handle a lot of users.
What needs improvement?
The solution is very difficult to uninstall. There isn't really a way to uninstall the product at all, which is quite a headache.
It's also complicated to upgrade the product. They need to make these aspects much easier.
Sometimes the solution will just randomly stop working. I'm not sure why this happens.
The licensing aspects of the solution could be improved.
I haven't used the product for about five or six months at this point, so it's hard to say which features they are missing and new items may have been added since then.
For how long have I used the solution?
I've been using the solution for the last eight to ten years.
What do I think about the stability of the solution?
We've never had issues with stability. There aren't bugs or glitches. It doesn't crash or freeze. The stability is quite good and it's very reliable.
How are customer service and technical support?
We've been in touch with technical support and have found them to be responsive and knowledgeable. We're satisfied with their level of service.
How was the initial setup?
I was involved in the original setup and implementation of the solution and I found it to be quite straightforward. It's not too complex. However, it does take a good amount of time, and it would be better if it was faster or easier.
What's my experience with pricing, setup cost, and licensing?
The solution needs better licensing options.
What other advice do I have?
I'd recommend the solution. If the company finds that Symantec fits their requirements, they should choose it. The product offers a lot of great features.
Overall, I'd rate the solution six out of ten. If they had a way to easily uninstall the product and if we could figure out why it suddenly stops working occasionally, I'd rate it a bit higher.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Owner at David Strom Inc.
All-in-one endpoint security
What is most valuable?
This handles not just anti-virus, but a wide collection of other protective features including device and application control, network-based intrusions, and phishing attacks. It can also scan virtual machines too.
What needs improvement?
The reputation system relies on having a constant Internet connection for its operations.
What other advice do I have?
There are three versions, include a cloud-based one, that are very flexible and easy to install and manage.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Service Manager with 51-200 employees
Reliable, easy to use antivirus tool
Pros and Cons
- "It is very easy to use and keeps us secure."
- "It would be nice to see more antivirus features for USB control."
What is our primary use case?
I use this for antivirus and email security.
How has it helped my organization?
It is very easy to use and keeps us secure.
What needs improvement?
It would be nice to see more antivirus features for USB control.
For how long have I used the solution?
I have been using this solution for over 20 years.
What do I think about the stability of the solution?
Is it stable product, no issues so far.
What do I think about the scalability of the solution?
It is highly scalable.
How are customer service and support?
Symantec does not have local support.
How was the initial setup?
Initial setup was straightforward and varies depending on machine type. I only require two engineers to maintain this tool.
What about the implementation team?
I was able to implement this with one other team member.
What other advice do I have?
I recommend this product and would rate it a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Manager IT & Infrastructure at a energy/utilities company with 201-500 employees
Robust, stable, and scalable
Pros and Cons
- "Symantec is very user-friendly, the interface and functions are very simple for everyone to understand. Additionally, it's a very robust system."
- "The solution could improve by adding encryption. If it had encryption along with antivirus it would be better."
What is our primary use case?
Symantec End-User Endpoint Security came with our antivirus protection as a package. Additionally, Symantec Endpoint Protection Manager comes with it by default and it is a wonderful tool.
What is most valuable?
Symantec is very user-friendly, the interface and functions are very simple for everyone to understand. Additionally, it's a very robust system.
What needs improvement?
The solution could improve by adding encryption. If it had encryption along with antivirus it would be better.
For how long have I used the solution?
I have been using Symantec End-User Endpoint Security for approximately 15 years.
What do I think about the stability of the solution?
Symantec End-User Endpoint Security is stable.
What do I think about the scalability of the solution?
The solution is scalable.
I would rate the scalability of Symantec End-User Endpoint Security an eight out of ten.
How are customer service and support?
The technical support of Symantec was very good earlier, but it has merged with Broadcom. There are some delays happening and I hope they are resolved soon.
What's my experience with pricing, setup cost, and licensing?
The price of Symantec End-User Endpoint Security is okay. When comparing the price of this solution is not expensive.
What other advice do I have?
I rate Symantec End-User Endpoint Security a nine out of ten because of the endpoint protection and its antivirus capability. It takes care of all the requirements of its customers. If the solution had encryption I would have rated it a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Specialist at a educational organization with 201-500 employees
Reliable with good ransomware and general malware protection
Pros and Cons
- "This product is valuable for ransomware protection, general malware protection, and network exploitation protection."
- "Since the acquisition by Broadcom, we are no longer receiving the proper support."
What is our primary use case?
We used this product to protect our endpoints.
What is most valuable?
This product is valuable for ransomware protection, general malware protection, and network exploitation protection.
What needs improvement?
Since the acquisition by Broadcom, we are no longer receiving the proper support. Otherwise, we had no specific point points while using this solution.
This product would be improved with the inclusion of EDR functionality.
For how long have I used the solution?
We have been using Symantec End-user Endpoint Security for the past 10 years.
What do I think about the stability of the solution?
This is a reliable solution.
What do I think about the scalability of the solution?
We have scaled without issues.
How are customer service and technical support?
Prior to the acquisition by Broadcom, we were receiving proper technical support. Right now, we are not getting any support from them, and we are changing products as a result.
How was the initial setup?
The initial setup is easy. It takes a medium-level of time to implement.
What's my experience with pricing, setup cost, and licensing?
Licensing is based on a yearly subscription.
Which other solutions did I evaluate?
We are currently evaluating other products because we are migrating, now that we are no longer receiving the proper technical support.
What other advice do I have?
This is a product that I would recommend, but only in the case that the support improves. I have spoken with friends of mine who are in the same position and not getting the proper support.
In summary, this is a good product and the only major challenge is that we are no longer getting the proper support.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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Updated: October 2024
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