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Dy General Manager at a real estate/law firm with 501-1,000 employees
Real User
Installation easy, stable and scalable, but integration could improve
Pros and Cons
  • "I have found the solution to be very scalable, we have 700 employees using the solution in our organization."
  • "The Sandboxing and ATP functionality does not integrate very well, improving this would be helpful."

What is our primary use case?

We use the solution as endpoint security.

What needs improvement?

The Sandboxing and ATP functionality does not integrate very well, improving this would be helpful. Additionally, having a single console that allows interaction with other security products would be great.

A lot of people have moved to their homes because of the pandemic and this has made endpoint security a crucial part of our protection against threats. Having full integration is very important for all the hardware to work together. If there is any strange network behaviour, all the hardware should work the first time to bring the security flaw forward to be actioned and solved. This only can happen if there are proper communication and integration with other hardware products.

For how long have I used the solution?

I have been using the solution for approximately seven years.

What do I think about the stability of the solution?

I have been using the solution for a long while, it has been stable.

Buyer's Guide
Symantec Endpoint Security
October 2024
Learn what your peers think about Symantec Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.

What do I think about the scalability of the solution?

I have found the solution to be very scalable, we have 700 employees using the solution in our organization.

How are customer service and support?

The customer service was good.

Which solution did I use previously and why did I switch?

Before using this solution we used Trend Micro and McAfee. We have currently changed solutions and no longer use Symantec End-user Endpoint Security and we are back with Trend Micro.

How was the initial setup?

The installation was very easy for us to manage, it was not a problem at all.

What about the implementation team?

We used a partner to help us with the implementation and the full deployment took approximately one month. We currently have one administrator and a few engineers to manage the maintenance and deployment of the solution.

What's my experience with pricing, setup cost, and licensing?

There are subscription costs, we typically purchase the annual subscription. There can be other expenses too, for example, we use CrowdStrike also as part of our policy.

Which other solutions did I evaluate?

We currently use Micro Trend because of our partnership company uses it with over 100 organizations.

What other advice do I have?

I do not recommend the solution because we are using a different one currently.

I rate Symantec End-user Endpoint Security a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Systems Engineer at a tech services company with 51-200 employees
Real User
Needs better detection and response, better malware remediation; it catches basic things
Pros and Cons
    • "The biggest thing I would like to see is malware remediation, if there is some kind of outbreak. We'd like to see better remediation and better detection and response. It's pretty good at capturing things, but it doesn't stop everything, so better machine learning would be helpful."

    What is our primary use case?

    Endpoint protection. The performance has been adequate, not great.

    How has it helped my organization?

    The biggest benefit right now is that we have a lot of people who know it well. Based on what we've seen, we don't think it's the best solution out there. But it catches basic things.

    What is most valuable?

    Protecting data, protecting end-points.

    What needs improvement?

    The biggest thing I would like to see is malware remediation, if there is some kind of outbreak. We'd like to see better remediation and better detection and response. It's pretty good at capturing things, but it doesn't stop everything, so better machine learning would be helpful.

    What do I think about the stability of the solution?

    It has been around a while but I don't think it has successfully made the jump into next-generation features, like a lot of its competitors have.

    What do I think about the scalability of the solution?

    It's fairly scalable. It meets our needs from a scalability standpoint.

    How are customer service and technical support?

    Symantec tech support is fairly good, a little hard to get a hold of sometimes, but fairly good overall.

    Which solution did I use previously and why did I switch?

    We are switching because we don't feel that Symantec as a company is keeping up with next-generation trends. They just seem to be resting on their accomplishments too much and don't seem like they are progressive.

    The most important criteria when selecting a vendor are a highly rated, good product - that factor is at the top of the list. Also, good functionality, good support, good price, and good margins, since we resell.

    Which other solutions did I evaluate?

    We have been working with Sophos for a couple of years now, and we finally decided to make it official and move forward with them instead of Symantec. I like the Sophos story. I like their solution. I like their holistic approach. And their support is really great.

    What other advice do I have?

    I would rate Symantec's solution a six out of 10. It's not as feature-rich with next-generation technology, as a lot of its competitors are.

    My advice would be, look at something else. Don't look at Symantec. Look for something that has a more holistic approach.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Symantec Endpoint Security
    October 2024
    Learn what your peers think about Symantec Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
    814,649 professionals have used our research since 2012.
    Mostafa - PeerSpot reviewer
    System Administrator at Suez Canal Insurance
    Real User
    Top 5
    The valuable features are device control, SONOR, and anti-virus.
    Pros and Cons
    • "The valuable features are device control, SONOR, and anti-virus."
    • "I would like to see improvements in the anti-virus and the device control features."

    How has it helped my organization?

    It helps me with the security policies that I make. I can change policies quickly and easily.

    What is most valuable?

    The valuable features are device control, SONOR, and anti-virus.

    Device control in Symantec is not limited to only some devices. You can add any device you want, so that it can become a part of the policy you made. The anti-virus feature is very good.

    What needs improvement?

    I would like to see improvements in the anti-virus and the device control features.

    Anti-Virus: I would like to see Symantec improve the ant-virus to stop and detect Ransomware and email attachments. Symantec is weak with Ransomware. I would like to see the anti-spam for Outlook improve the scanning and blocking of attachments.

    Device control: I would like to see an improvement in the USB control, because it sometimes creates a conflict with USB printers.

    For how long have I used the solution?

    I have been using this solution since 2006.

    What do I think about the stability of the solution?

    There were no stability issues.

    How are customer service and support?

    Customer Service:

    Customer service is very good.

    Technical Support:

    I used technical support through a vendor and they were very good.

    How was the initial setup?

    The initial setup was easy and I had no problem with it.

    Which other solutions did I evaluate?

    I evaluated other options like McAfee and Sophos, but they weren’t good enough for me.

    What other advice do I have?

    Symantec's Endpoint Protection Small Business Edition earns high marks from AV-TEST for protection and usability. However, this antivirus software doesn't scan email, a vulnerability in today's digital age. It might be the best choice for antivirus protection for your small business but that depends on the features and functions most important for your business and your security.
    just make sure thats you are always update and you have the latest release.

    This is very good product. My advice is to calculate your needs. Make a decision based on an accurate assessment of the price, the licensing, and the support.

    When I choose a product, I look for stability, security, and safety.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Karen Yerznkanyan - PeerSpot reviewer
    Chief Information Technology Officer at AMX
    Real User
    Top 10
    Provides great security and is very user friendly
    Pros and Cons
    • "Great security and very user friendly."
    • "Difficult to set up on older systems."

    What is our primary use case?

    This product is an antivirus system and a firewall system for our companyh. We are customers of Symantec.

    What is most valuable?

    The product provides great security and is very user friendly. I'm happy with the dashboards and interface. 

    What needs improvement?

    We have issues when we install in older systems, such as Windows 7, it's difficult to carry out the set up on these systems.

    For how long have I used the solution?

    We've been using this solution for nearly three years. 

    What do I think about the stability of the solution?

    The solution is stable. 

    What do I think about the scalability of the solution?

    We only have around 30 users so scalability is not an issue. 

    What's my experience with pricing, setup cost, and licensing?

    We had some issues with licensing registration on the company website. We pay on an annual basis and it's a fair price. 

    What other advice do I have?

    I rate this product an eight out of 10. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    System Administrator at a consultancy with 1-10 employees
    Reseller
    Good for detecting signature-based viruses, but does not detect unknown threats and recent malware and needs a lot of improvements
    Pros and Cons
    • "It is good for detecting signature-based viruses, and it is user friendly."
    • "We are not satisfied with this solution. It needs a lot of improvements. It doesn't detect the most recent malware and unknown threats. With most of the users working from home these days, there is also a need for some extra security layer. That's why we are thinking of going for a better solution that will take care of all of our endpoints and work from home situation. Symantec also has to work on EDI technology. Vendors like Palo Alto and Cisco are coming with their own intelligence and cloud infrastructure in which unknown threats are regularly watched and monitored, and they are reported to the admin."

    What is our primary use case?

    We use it for protecting our endpoints from the latest signature-based threats. We have 75 users.

    What is most valuable?

    It is good for detecting signature-based viruses, and it is user friendly.

    What needs improvement?

    We are not satisfied with this solution. It needs a lot of improvements. It doesn't detect the most recent malware and unknown threats. With most of the users working from home these days, there is also a need for some extra security layer. That's why we are thinking of going for a better solution that will take care of all of our endpoints and work from home situation.

    Symantec also has to work on EDR technology. Vendors like Palo Alto and Cisco are coming with their own intelligence and cloud infrastructure in which unknown threats are regularly watched and monitored, and they are reported to the admin.

    For how long have I used the solution?

    I have been using this solution for two years.

    What do I think about the stability of the solution?

    It is stable.

    How are customer service and support?

    I don't know how their support is these days. Their support used to be good in the past before they were taken over by Broadcom.

    How was the initial setup?

    The initial setup was straightforward. There was nothing complex. The deployment took almost two days.

    What about the implementation team?

    We used an integrator and reseller for this.

    What other advice do I have?

    I would not recommend this solution because of the security concerns and the lack of features that other vendors are providing. Technology is growing day by day, and a lot of other solutions are providing patching for vulnerabilities and other stuff. We are going to move to some other vendor and use the endpoint detection and response (EDR) technology.

    I would rate Symantec End-user Endpoint Security a six out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    PeerSpot user
    it_user847761 - PeerSpot reviewer
    Consultant at TNPL
    Consultant
    Virus checking inside containers is very useful for us
    Pros and Cons
    • "This solution has helped us because it is really useful for blocking all kinds of viruses."
    • "Sometimes, when we are creating a new policy, some of the clients are not being updated with the latest policy."

    What is our primary use case?

    We are using this solution for endpoint protection.

    How has it helped my organization?

    This solution has helped us because it is really useful for blocking all kinds of viruses.

    What is most valuable?

    The support for virus checking in containers is very useful.

    We have also created policies to assist with blocking evasive applications.

    We are also using the Symantec Messaging Gateway.

    What needs improvement?

    If we install a client's software in our location, such as Microsoft Office or Adobe reader, we would like to have these endpoints protected.

    For how long have I used the solution?

    Nine years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    We have had some little issues and file problems when we are logging the calls through the technical team.

    Sometimes, when we are creating a new policy, some of the clients are not being updated with the latest policy.

    We have approximately one thousand users with this solution.

    How are customer service and technical support?

    Technical support for this solution is good. We speak to the technical support team directly.

    Which solution did I use previously and why did I switch?

    I started with the company after this solution was implemented.

    How was the initial setup?

    The initial setup for this solution is easy. Not a problem.

    Our deployment took less than fifteen minutes, and a single engineer is enough for the maintenance.

    What about the implementation team?

    The Symantec technical team handled the implementation for us.

    What's my experience with pricing, setup cost, and licensing?

    The licensing is calculated on a monthly basis, but we use a three-year renewal. There are no costs in addition to the standard licensing fees.

    Which other solutions did I evaluate?

    They did evaluate other solutions including Sophos, ESET, McAfee, and Kaspersky. We did not find these as user-friendly.

    What other advice do I have?

    The support is very good. It is easy to manage all of the clients and deploy new policies.

    I would rate this solution a ten out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    CEO at Tech Valley Networks Limited
    Real User
    Covers antivirus, spamware, and ransomware, making us safe and more productive
    Pros and Cons
    • "Endpoint Protection is the next generation. It covers antivirus, spamware, ransomware..."

      What is our primary use case?

      We work with Symantec DLP and Endpoint Protection as our main security solutions. We have deployed Endpoint Protection for a few customers and for our own organization as a test: Endpoint Protection, Email Security, and DLP.

      We are a partner but we are a user as well. Our company has more than 100 employees and our group, which is made up of different companies, has more than 400 employees, and we are planning to deploy it for our group. Our company is the system integrator, while other companies within the group are service providers or different types of service integrators for areas like fintech.

      How has it helped my organization?

      It has improved our productivity and, from a security point of view, we feel safe from spam. For endpoint protection, we are not facing problems now.

      For how long have I used the solution?

      Less than one year.

      What do I think about the stability of the solution?

      I cannot say the stability is excellent, but it is very good.

      What do I think about the scalability of the solution?

      Scalability, of course, is good. They acquire different companies sometimes and they adapt their different technologies.

      How are customer service and technical support?

      We get good support from Symantec. We find that during integration, if we face any problems, we get a good response from the OEM and we solve them very quickly. Technical support is very good, they have a toll-free number.

      Which solution did I use previously and why did I switch?

      We didn't have anything at this scale. We just used Kaspersky as an antivirus, but we are not using it now, we are using Symantec Endpoint Protection which covers everything. Symantec is better, it covers more requirements. Antivirus solutions only cover some basics, but Endpoint Protection is the next generation. It covers antivirus, spamware, ransomware; all this is covered through Endpoint Protection.

      We selected Symantec because it is at the top of industry reviews. We also know that globally, Symantec spends a lot of money for R&D and we believe it will remain up to the mark.

      We also use Symantec Email Security which improves our productivity and protects our valuable data. Email Isolation is the only feature which the others don't have. When we use it we find that we are free from phishing mail, etc.

      How was the initial setup?

      The setup was straightforward. It takes very little time. It's not that complex.

      What was our ROI?

      I have not actually done an ROI calculation, but from what I understand, considering the cost and complexity and the technical support and deployment, if I consider all these things, the return on investment is good.

      What's my experience with pricing, setup cost, and licensing?

      Pricing and licensing for our country is very good. It's not that expensive and the endpoint security is very good. It's not as cheap as some others, but they are not as good.

      Which other solutions did I evaluate?

       We are evaluating Imperva, as we have some customer requests to do a PoC on that, as well as other product like F5 and A10. We have the PoC boxes for A10 for load-balancing and DDoS. We also have some NGFWs, like Check Point - we are doing a PoC and testing it as a firewall and as endpoint protection. CyberArk is another among the products we are focusing on for our customers.

      Our market is very aware of Symantec, A10, and F5. F5 is predominant and, obviously, there is Cisco as well, which is a dominant company from a firewall point of view. We don't push all of their security products, like FirePower etc., because we understand that they are not a leader for firewalls. Palo Alto, Check Point, and Fortinet have been leaders in the last few years. 

      But we are focusing on Check Point and Palo Alto. They are slowly growing and customers are buying their NGFWs and their endpoint protection or some other security product they have, for double-protection.

      What other advice do I have?

      Since we have done two very successful PoCs, one live PoC for my largest customer, which is in government, and another for a private company, I recommend that other customers take the Symantec solution as their main security: I prefer Endpoint, Email Security, and DLP. Symantec has other solutions which I don't prefer. They have network analyzers and WAF but I prefer the Imperva WAF, which is better.

      In our company, most of the 100 people are using this solution and their roles range from management to normal end-user. We have three staff, maximum, for maintenance, and their roles are IT administrator, and system managers. We do plan to increase our usage.

      I would rate this product at eight out of ten, based on the technical support, cost, and their local presence as well.

      Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
      PeerSpot user
      Director of Technology Operations at International City/county Management Association
      User
      It protected well enough, but an easier cloud management portal would be appreciated

      What is our primary use case?

      • Primary endpoint protection for our office. 

      It was replaced with my MSP's contracted solution, but that's being replaced by our own solution.

      How has it helped my organization?

      It protected well enough, but we ran Malwarebytes in conjunction to help protect against zero-day exploits/malware issues that occasionally slipped through.

      What is most valuable?

      We were disappointed that we were stuck with its local admin server for so long when other solutions had cloud management.

      What needs improvement?

      • An easier management portal
      • Setting up and managing profiles was overly complex
      • An easier cloud management portal would be appreciated.

      For how long have I used the solution?

      Three to five years.
      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
      Buyer's Guide
      Download our free Symantec Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
      Updated: October 2024
      Buyer's Guide
      Download our free Symantec Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.