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reviewer1045947 - PeerSpot reviewer
System Administrator at a consultancy with 1-10 employees
Reseller
Good for detecting signature-based viruses, but does not detect unknown threats and recent malware and needs a lot of improvements
Pros and Cons
  • "It is good for detecting signature-based viruses, and it is user friendly."
  • "We are not satisfied with this solution. It needs a lot of improvements. It doesn't detect the most recent malware and unknown threats. With most of the users working from home these days, there is also a need for some extra security layer. That's why we are thinking of going for a better solution that will take care of all of our endpoints and work from home situation. Symantec also has to work on EDI technology. Vendors like Palo Alto and Cisco are coming with their own intelligence and cloud infrastructure in which unknown threats are regularly watched and monitored, and they are reported to the admin."

What is our primary use case?

We use it for protecting our endpoints from the latest signature-based threats. We have 75 users.

What is most valuable?

It is good for detecting signature-based viruses, and it is user friendly.

What needs improvement?

We are not satisfied with this solution. It needs a lot of improvements. It doesn't detect the most recent malware and unknown threats. With most of the users working from home these days, there is also a need for some extra security layer. That's why we are thinking of going for a better solution that will take care of all of our endpoints and work from home situation.

Symantec also has to work on EDR technology. Vendors like Palo Alto and Cisco are coming with their own intelligence and cloud infrastructure in which unknown threats are regularly watched and monitored, and they are reported to the admin.

For how long have I used the solution?

I have been using this solution for two years.

Buyer's Guide
Symantec Endpoint Security
October 2024
Learn what your peers think about Symantec Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
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What do I think about the stability of the solution?

It is stable.

How are customer service and support?

I don't know how their support is these days. Their support used to be good in the past before they were taken over by Broadcom.

How was the initial setup?

The initial setup was straightforward. There was nothing complex. The deployment took almost two days.

What about the implementation team?

We used an integrator and reseller for this.

What other advice do I have?

I would not recommend this solution because of the security concerns and the lack of features that other vendors are providing. Technology is growing day by day, and a lot of other solutions are providing patching for vulnerabilities and other stuff. We are going to move to some other vendor and use the endpoint detection and response (EDR) technology.

I would rate Symantec End-user Endpoint Security a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
it_user847761 - PeerSpot reviewer
Consultant at TNPL
Consultant
Virus checking inside containers is very useful for us
Pros and Cons
  • "This solution has helped us because it is really useful for blocking all kinds of viruses."
  • "Sometimes, when we are creating a new policy, some of the clients are not being updated with the latest policy."

What is our primary use case?

We are using this solution for endpoint protection.

How has it helped my organization?

This solution has helped us because it is really useful for blocking all kinds of viruses.

What is most valuable?

The support for virus checking in containers is very useful.

We have also created policies to assist with blocking evasive applications.

We are also using the Symantec Messaging Gateway.

What needs improvement?

If we install a client's software in our location, such as Microsoft Office or Adobe reader, we would like to have these endpoints protected.

For how long have I used the solution?

Nine years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We have had some little issues and file problems when we are logging the calls through the technical team.

Sometimes, when we are creating a new policy, some of the clients are not being updated with the latest policy.

We have approximately one thousand users with this solution.

How are customer service and technical support?

Technical support for this solution is good. We speak to the technical support team directly.

Which solution did I use previously and why did I switch?

I started with the company after this solution was implemented.

How was the initial setup?

The initial setup for this solution is easy. Not a problem.

Our deployment took less than fifteen minutes, and a single engineer is enough for the maintenance.

What about the implementation team?

The Symantec technical team handled the implementation for us.

What's my experience with pricing, setup cost, and licensing?

The licensing is calculated on a monthly basis, but we use a three-year renewal. There are no costs in addition to the standard licensing fees.

Which other solutions did I evaluate?

They did evaluate other solutions including Sophos, ESET, McAfee, and Kaspersky. We did not find these as user-friendly.

What other advice do I have?

The support is very good. It is easy to manage all of the clients and deploy new policies.

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Symantec Endpoint Security
October 2024
Learn what your peers think about Symantec Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
CEO at Tech Valley Networks Limited
Real User
Covers antivirus, spamware, and ransomware, making us safe and more productive
Pros and Cons
  • "Endpoint Protection is the next generation. It covers antivirus, spamware, ransomware..."

    What is our primary use case?

    We work with Symantec DLP and Endpoint Protection as our main security solutions. We have deployed Endpoint Protection for a few customers and for our own organization as a test: Endpoint Protection, Email Security, and DLP.

    We are a partner but we are a user as well. Our company has more than 100 employees and our group, which is made up of different companies, has more than 400 employees, and we are planning to deploy it for our group. Our company is the system integrator, while other companies within the group are service providers or different types of service integrators for areas like fintech.

    How has it helped my organization?

    It has improved our productivity and, from a security point of view, we feel safe from spam. For endpoint protection, we are not facing problems now.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    I cannot say the stability is excellent, but it is very good.

    What do I think about the scalability of the solution?

    Scalability, of course, is good. They acquire different companies sometimes and they adapt their different technologies.

    How are customer service and technical support?

    We get good support from Symantec. We find that during integration, if we face any problems, we get a good response from the OEM and we solve them very quickly. Technical support is very good, they have a toll-free number.

    Which solution did I use previously and why did I switch?

    We didn't have anything at this scale. We just used Kaspersky as an antivirus, but we are not using it now, we are using Symantec Endpoint Protection which covers everything. Symantec is better, it covers more requirements. Antivirus solutions only cover some basics, but Endpoint Protection is the next generation. It covers antivirus, spamware, ransomware; all this is covered through Endpoint Protection.

    We selected Symantec because it is at the top of industry reviews. We also know that globally, Symantec spends a lot of money for R&D and we believe it will remain up to the mark.

    We also use Symantec Email Security which improves our productivity and protects our valuable data. Email Isolation is the only feature which the others don't have. When we use it we find that we are free from phishing mail, etc.

    How was the initial setup?

    The setup was straightforward. It takes very little time. It's not that complex.

    What was our ROI?

    I have not actually done an ROI calculation, but from what I understand, considering the cost and complexity and the technical support and deployment, if I consider all these things, the return on investment is good.

    What's my experience with pricing, setup cost, and licensing?

    Pricing and licensing for our country is very good. It's not that expensive and the endpoint security is very good. It's not as cheap as some others, but they are not as good.

    Which other solutions did I evaluate?

     We are evaluating Imperva, as we have some customer requests to do a PoC on that, as well as other product like F5 and A10. We have the PoC boxes for A10 for load-balancing and DDoS. We also have some NGFWs, like Check Point - we are doing a PoC and testing it as a firewall and as endpoint protection. CyberArk is another among the products we are focusing on for our customers.

    Our market is very aware of Symantec, A10, and F5. F5 is predominant and, obviously, there is Cisco as well, which is a dominant company from a firewall point of view. We don't push all of their security products, like FirePower etc., because we understand that they are not a leader for firewalls. Palo Alto, Check Point, and Fortinet have been leaders in the last few years. 

    But we are focusing on Check Point and Palo Alto. They are slowly growing and customers are buying their NGFWs and their endpoint protection or some other security product they have, for double-protection.

    What other advice do I have?

    Since we have done two very successful PoCs, one live PoC for my largest customer, which is in government, and another for a private company, I recommend that other customers take the Symantec solution as their main security: I prefer Endpoint, Email Security, and DLP. Symantec has other solutions which I don't prefer. They have network analyzers and WAF but I prefer the Imperva WAF, which is better.

    In our company, most of the 100 people are using this solution and their roles range from management to normal end-user. We have three staff, maximum, for maintenance, and their roles are IT administrator, and system managers. We do plan to increase our usage.

    I would rate this product at eight out of ten, based on the technical support, cost, and their local presence as well.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
    PeerSpot user
    Director of Technology Operations at International City/county Management Association
    User
    It protected well enough, but an easier cloud management portal would be appreciated

    What is our primary use case?

    • Primary endpoint protection for our office. 

    It was replaced with my MSP's contracted solution, but that's being replaced by our own solution.

    How has it helped my organization?

    It protected well enough, but we ran Malwarebytes in conjunction to help protect against zero-day exploits/malware issues that occasionally slipped through.

    What is most valuable?

    We were disappointed that we were stuck with its local admin server for so long when other solutions had cloud management.

    What needs improvement?

    • An easier management portal
    • Setting up and managing profiles was overly complex
    • An easier cloud management portal would be appreciated.

    For how long have I used the solution?

    Three to five years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Director Of Services at a tech services company with 1,001-5,000 employees
    Real User
    Simple to install, stable, and has good technical support
    Pros and Cons
    • "Symantec End-User Endpoint Security is easy to use."
    • "Overall, the price could be reduced."

    What is most valuable?

    Symantec End-User Endpoint Security is easy to use.

    I am completely satisfied with this solution.

    What needs improvement?

    Overall, the price could be reduced.

    For how long have I used the solution?

    We have been using Symantec End-User Endpoint Security for at least five years.

    We are using the latest versions.

    What do I think about the stability of the solution?

    We have no issues with the stability of Symantec End-User Endpoint Security.

    What do I think about the scalability of the solution?

    It's a scalable solution.

    We have approximately 500 users in our organization.

    How are customer service and support?

    The technical support provided by Symantec End-User Endpoint Security is good.

    Which solution did I use previously and why did I switch?

    I use Google Meet.

    We use whatever the customer wants because we are IT, service providers. However, we use Amazon for our internal application.

    We also use Linux, most of the time.

    How was the initial setup?

    The installation is straightforward.

    What's my experience with pricing, setup cost, and licensing?

    It could be cheaper.

    What other advice do I have?

    I would recommend this solution to others who are considering using it.

    I would rate Symantec End-User Endpoint Security an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Assistant Engineer at Harel Mallac Technologies Ltd
    Real User
    Stable, easy to use, and simple deployment
    Pros and Cons
    • "The solution is easy to use."
    • "The technical support could improve because when you reach level one support there is a lot of delays."

    What is our primary use case?

    Symantec End-User Endpoint Security is used for network security.

    What is most valuable?

    The solution is easy to use.

    For how long have I used the solution?

    I have been using Symantec End-User Endpoint Security for approximately 10 years.

    What do I think about the stability of the solution?

    I have found Symantec End-User Endpoint Security to be stable.

    The time frame for the implementation all depends on the number of users, the number of licenses that have been purchased by the company. The typical time frame is three to four days.

    What do I think about the scalability of the solution?

    I have approximately five customers using this solution.

    How are customer service and support?

    The technical support could improve because when you reach level one support there is a lot of delays.

    How was the initial setup?

    Symantec End-User Endpoint Security is easy to deploy.

    What about the implementation team?

    To do the implementation it is best to have one engineer and one IT person for the job.

    What's my experience with pricing, setup cost, and licensing?

    We have some customers on a one-year license and others on a three-year license.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Symantec End-User Endpoint Security a ten out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    reviewer1309926 - PeerSpot reviewer
    Head of IT Department at a construction company with 1,001-5,000 employees
    Real User
    Good protection and application control, reasonable price, and easy to deploy
    Pros and Cons
    • "Protection from viruses, malware, Trojans, and malicious files is most valuable. It is also good in terms of application control. I can control the type of external media that can be connected with endpoint devices and protect them from malicious files and devices such as USB."
    • "I would like to be able to migrate to the cloud so that the end-users outside the company offices don't need a VPN to connect to the Symantec server to update the policies. They should be able to connect to the admin center directly through the internet to get updated policies. There is some integration issue with the other security appliances or tools. Other hardware, firewall, or Network Detection and Response (NDR) solution vendors are not willing to integrate with Symantec. They only mention products from other vendors such as CrowdStrike and Carbon Black. Symantec is not there. Symantec should work on integration with products from other security vendors."

    What is most valuable?

    Protection from viruses, malware, Trojans, and malicious files is most valuable. It is also good in terms of application control. I can control the type of external media that can be connected with endpoint devices and protect them from malicious files and devices such as USB.

    What needs improvement?

    I would like to be able to migrate to the cloud so that the end-users outside the company offices don't need a VPN to connect to the Symantec server to update the policies. They should be able to connect to the admin center directly through the internet to get updated policies.

    There is some integration issue with the other security appliances or tools. Other hardware, firewall, or Network Detection and Response (NDR) solution vendors are not willing to integrate with Symantec. They only mention products from other vendors such as CrowdStrike and Carbon Black. Symantec is not there. Symantec should work on integration with products from other security vendors.

    For how long have I used the solution?

    I have been using this solution for more than six years. I am currently using its latest version.

    What do I think about the stability of the solution?

    It is stable. I don't have any issues.

    What do I think about the scalability of the solution?

    It is scalable. With on-prem, you have the network limitation. If I migrate to the cloud, it will be easy to scale. 

    In terms of usage, currently, we have between 250 to 300 users.

    Which solution did I use previously and why did I switch?

    I have not worked on any other solution.

    How was the initial setup?

    Its initial setup was easy. It was done a long ago. The upgrades to a newer version might take two hours. If a client has any issues during the upgrade, they need to remove and start it again. Usually, it does not require a lot of support. It is straightforward.

    What's my experience with pricing, setup cost, and licensing?

    Its price is reasonable.

    What other advice do I have?

    I would rate Symantec End-User Endpoint Security an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1190808 - PeerSpot reviewer
    Improvation Security System Engineer at a healthcare company with 10,001+ employees
    Real User
    Outdated, ancient, and lacks features that current solutions have
    Pros and Cons
    • "It's good at detecting signature-based stuff and stopping that."
    • "It needs to die. In my opinion, Symantec was a really great security company, 10, 15 years ago. They went out, they bought all the great tools and then they never did anything with them. So they've just fallen behind and there's nothing that's going to work now to bring them back up the date that's going to regain user confidence."

    What is most valuable?

    It's good at detecting signature-based stuff and stopping that, but what Symantec misses, CrowdStrike would pick up. I'm hoping to move CrowdStrike 100% to get rid of Symantec.

    What needs improvement?

    It needs to die. In my opinion, Symantec was a really great security company, 10, 15 years ago. They went out, they bought all the great tools and then they never did anything with them. So they've just fallen behind and there's nothing that's going to work now to bring them back up the date that's going to regain user confidence.

    In order to improve, I would like to see active remediation tools, where I can connect to systems and do things directly on the system without having to leave the tool.

    For how long have I used the solution?

    I have been using this solution for five years. 

    What other advice do I have?

    I would rate it a two out of ten because I think it is outdated, ancient, lacking the features that the current solutions have. And unfortunately, I think it's being passed around so much that Symantec's now Broadcom, that nobody's given it any of the attention or the love that it needs to keep it a viable solution. Ultimately, I think it's going to die.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Symantec Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
    Updated: October 2024
    Buyer's Guide
    Download our free Symantec Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.