Symantec Endpoint Security Reviews

We are using Symantec End-User Endpoint Security for our network security.

The solutions' main features are patch management and security.

I have been using this solution for approximately five years.

The solution is not stable.

We had approximately 62,000 using the solution.

Since the division of the company, we have experienced a lack of support.

The installation is not easy.

I would not recommend this solution because of the new changed that they have made since the division of the company. The support has gone to Accenture and their product to Broadcom. It is a big change for the AV industry.

I rate Symantec End-User Endpoint Security a six out of ten.

We are not satisfied with the technical support. Since Broadcom took over responsibility for its engagement, we have faced many issues. This is why we wish to switch to a different antivirus solution. We are currently in contact with the relevant distributors and suppliers in regards to this issue. We do not wish to encounter the same challenges that we face at present. Before switching to Sophos, we would first have to ensure that all our support-related concerns are addressed.

When an issue happens in my cell, we can log in a ticket on the Symantec or Broadcom websites. From this point, the response time is very slow. Sometimes technical support lacks a proper or firsthand knowledge of an issue and finds itself lacking in the appropriate response. We feel this to be very irritating. The customer wishes for the issue to be resolved, but tech support has shown itself to be inadequate in dealing with enterprise tech products. 

We have been using Symantec End-User Endpoint Security for the last five or six years. 

We are not satisfied with the technical support and find it greatly lacking.

In the past we worked with Sophos, although not with its antivirus product but with Cyberoam Firewall. We recently purchased a new Sophos firewall product, Sophos 101, which is a network firewall solution. The difference is that we did not previously have the appropriate experience with related antivirus products, but now we are in a position to analyze how best Sophos endpoint protection can meet our needs. 

While the solution is easy to use, it is solely because of the support issues we raised that we plan to switch products. 

When it comes to pricing, Sophos is preferable to Symantec. It provides a cloud-based dashboard which affords control and an easy centralized management system. This is of considerable benefit and explains why we have decided to go with Sophos. 

Owing to the support issues we raised, we can only rate Symantec End-User Endpoint Security as a five out of ten. 

We're primarily using this solution for our workstations.

The product is a good antivirus in terms of the fact that it can do real-time scanning and scheduling. We can plan scans for the weekend. We can also control it on the server for all the clients it manages. 

The solution gets real-time updates of virus definition files from the internet. If there is any malware attack or something, then it can immediately download and apply it to the clients.

The initial setup is straightforward.

The pricing is pretty good. We don't find it too expensive to have in our organization.

We've had some issues with the performance. There have been some minor hiccups. Now it's better. Initially, it had some issues, not for all, but some of the systems only. We had applied a fix that was released in the 14.1 version. By 14.2 they fixed the issue. Ever since we applied 14.2, it's good.

During the scanning time, it could be less intrusive for the users. Right now, it's not exactly working quietly in the background.

Technical support could be more responsive.

I've been using the solution for six years at this point. It's been a while since we began working with it.

While we've had issues with stability in the past, since version 14.2 it hasn't been a problem. We no longer have issues.

The resources can be expanded with more load and all, however, I'm not sure how scalable it is in terms of expanding it.

Internally, there are likely 800 users that use this product.

We've dealt with technical support in the past. They are okay, however, they could be faster in their response time. We're not fully satisfied with their level of service.

We didn't previously use a different solution.

The initial setup is not too complex. It's pretty simple and straightforward. A company shouldn't have too much trouble with the implementation.

The installation of the server would have taken few hours, however, on the client site we attracted an automated installation, so it deployed from the server and we can pose the agent to the server from the client.

We had a manager and two consultants that handled the implementation.

We had a consultant assist us with the client.

We need licenses to use the product, however, the pricing is reasonable. It's not too expensive.

I'd recommend the solution. I'd rate it at an eight out of ten.

SEPM is a product for anti-virus security. It provides endpoint security for all client machines. It protects the client machines from malware or ransom attacks.

• Support
• Scalability
• Flexibility

It keeps our machines up-to-date with the definitions of the current zero day attacks, which happens in real-time scenarios. It protects our data and the clients' data, which can be secured by using this product.

I am happy to say that the Symantec comes into the picture where the issues are reported from the product, it might be a product bug or it might be a product defect. The product engineer works on this and the latest upgrade has it built into the peer cost, where we can upgrade our involvement and support our clients again.

So, we were having a problem in Version 14, where the client machines used to go into the health state and once it restarted, and never came back again. But as far as one of the defaults, this was reported and not an issue in new versions of Symantec 14 and SEMP 2. Apparently, this is works well for now, and we are happy with this.

It is a stable product.

The scalability of the product is good to where it has had the effect of increasing the workload by adding more machines, so I should have a good scaled back-up for this supporting both lines.

I would rate them a 10 out of 10. They supply good support and have a good knowledge. 

We did have a previous solution. They are all equal in giving the definitions on a timely routine, but the bandwidth extent was an issue for me. This is why we changed to Symantec.

Everything was straightforward. Nothing was complex. The installation was very user-friendly, where the engineer from Symantec had helped us to migrate this product from the older version to the newer version of Symantec.

What we have paid for this product is good value for the work and the services that they are providing to us.

We were going through the multiple products out on the market and we chose Symantec, because we had proposed multiple products to the client and the client had chosen Symantec for these two perspectives: One is for the best service and support, which Symantec provides, and the other is the pricing, which was a constraint for our client.

If you have a good involvement and maybe your clients are not connected to a domain, you can use this product. This is one advantage of this product, where you can use the product for protecting your machines. 

You need to keep track of the definitions and releases on a daily basis. This is one of the disadvantages.

We use Symantec Endpoint Security as an antivirus solution to protect our servers.

The product has valuable features for insights.

There could be definition updates installed and running for the product, similar to new EDR solutions that receive updates from the internet. We still have legacy concepts where clients have installed definitions themselves. It could be more effective. Additionally, the memory usage by the product could be reduced.

We have been using Symantec Endpoint Security for ten years.

I rate the platform’s stability an eight out of ten.

We have 13000 Symantec Endpoint Security users in our organization. I rate its scalability an eight out of ten.

The technical support team’s response time is slow.

The initial setup process is easy.

I rate the product's pricing a six out of ten.

I rate Symantec Endpoint Security a seven out of ten.

We are using Symantec Security for the server and the client. For the server, we are using Symantec Data Center Security (DCS), and for the client, we are using Symantec Endpoint Security.

We work with all deployment models. We have cloud and on-premises deployments, and we also have hybrid deployments. The cloud provider varies based on the customer, but mostly, our customers have AWS and Azure.

We are using it on 1,600 computers. All the systems and servers are protected with the Symantec solution. Our environment has an uptime of 99.9% because we never had any attack or issue related to viruses. There is zero downtime.

It works very smoothly. There is no high utilization of the hardware.

EDR and ATP features are most valuable.

Its interface needs improvement. Its interface is very old, and it needs a new look. Other solutions, such as Sophos and BitDefender, have a better and more modern interface, whereas Symantec has had the same interface for a while. There has been no enhancement in the interface. They should update and provide a better interface in 2022 for a better user experience for their customers.

Currently, Symantec's EDR functionality is expensive, and it is an add-on, whereas other devices have built-in EDR functionality. It would be beneficial for customers if Symantec does the same.

Their support also needs to be improved.

I have been using this solution for 11 years.

It is average in terms of stability. It works fine, but when we do the upgrades, there are stability issues.

Its scalability is very good. We are able to scale up to 10,000 users, and it is working fine. There are no issues with it. 

We are working with government institutions and corporations in various industries. We are also working with educational institutes. It is being used in all sectors. 

We don't have any plans to increase its usage as of now.

We have been a Symantec partner for a long time. Since the Broadcom takeover, we have been facing many issues with support. In the last three years, we have not received proper support from them. We have had the worst experience with their support. They don’t understand the issue. I explain the problem, and after two or three days, they again come back asking for the log. I would rate them a five out of ten.

Neutral

We didn't use any other solution previously. We have been using only Symantec. It is the best solution for us and our customers.

I'm involved in its implementation from the start to the end, which includes project discussions, deployment, and handover. I work with my colleagues and provide guidance on what to perform, how to perform, and how to configure policies.

The deployment depends on the environment of a customer. Some customers have a small environment with 100 to 200 users. In such a case, the deployment is simple, and there’s no complexity. If a customer has 5,000 to 10,000 users, and they are working from different locations, requiring server configuration at different locations across the world, it gets complex. We have done successful implementation in complex as well as simple scenarios. 

The deployment duration varies based on the number of users. Usually, one to two days are enough. The number of people required for deployment also varies based on the customer environment.

We create a document for implementation, and when we are handling a large implementation with 5,000 users, we deploy the 100 or 200 from our side, and then we guide and train the customer's engineer who takes care of the remaining deployments.

For 5,000 users, 5 to 10 people are enough to handle the deployment and maintenance. They all have different roles. For example, one of them handles the policies, and one of them takes care of the implementation. Similarly, one of them works with the updates. They take care of all the functions.

We do evaluate other solutions when a customer asks for a comparison with another solution, such as Sophos. We then need to do a PoC in the customer environment.

I would strongly recommend this product. It is better than all other antivirus products. It is a brilliant product when it comes to functions or features. There is no doubt about its antivirus capability. It is far better than other products, but they need to focus on its UI.

Overall, it is a very good product. I would rate it an eight out of ten.

We were facing many problems related to AV definitions not being updated and viruses, and we could solve these problems with the help of Symantec. 

It is a good product. It has saved us from external attacks and viruses.

It is easy to use. Its interface is user-friendly. So, anybody can use it very well, which is a good thing.

It is a reliable product, and its performance is also good.

Automation of tasks should be improved on SEPM. It is currently manual, and we should be able to automate installation and deployment from the client side.

I have been using this solution for the last seven years.

Its stability is good. It is reliable.

Its scalability is good. We have more than 50,000 clients in our environment, and Symantec is installed on all the clients. It has been working properly, and it is easily able to detect viruses and malicious files. We currently don’t have any plans to increase its usage.

Their support is good. Every time we are facing an issue, their technical support team is able to help us. I would rate them a ten out of ten.

Positive

I didn’t use any other solution previously.

I wasn’t involved in its deployment. In terms of maintenance, it doesn't require any maintenance.

I would 100% recommend it. I would rate it a ten out of ten.

We are service providers. We use this solution for endpoint response and detections.

We use this in the banking sector regularly.

We also use it for automatic threat protection and for DLP (Data Loss Protection).

After selling this product, what we have observed is that the system gets slower, which is a major issue.

We would also like to see better pricing. It's almost double when compared to other products.

I have been using this solution for more than seven years.

We are using the latest version.

It's a stable solution.

It is scalable. If you get the proper licenses then it scales well. There are no issues with scalability.

We are service providers with many different clients. Some of our customers have 100 users, whereas others have 200, and even as many as 300.

We have completed several installations but have never contacted technical support.

We do a direct installation. It is cloud-based and we can create a diary on the Symantec site.

We create the ID and download the client package.

It can take five to seven minutes to install per node.

If it is in the same network, we don't require much manpower to maintain it. All of the usernames and passwords are in the system. We can deploy remote deployment and installation.

Symantec is expensive. 

When compared with Trend Micro and Sophos, it is expensive.

Customers are required to purchase a license.

We recommend this solution to others who are interested in using it. In some organizations, it is compulsory to use Symantec.

I would rate this solution an eight out of ten.