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reviewer928773 - PeerSpot reviewer
Head of IT Department at a pharma/biotech company with 10,001+ employees
Real User
It is a stable product. A good improvement would be altering the console in the console manager.
Pros and Cons
  • "It is a stable product."
  • "Sometimes tech support is a bit slow to find a solution."

What is our primary use case?

The primary key is because it doesn't impact much in the performance of the endpoint.

How has it helped my organization?

For me, the end point is almost a commodity. So, an advantage with Symantec is the integration. The integration with our two directories for taking control to administrate people, and then follow up with the segmentation to different people. To be able to manage a subset of the endpoint registering the solution, the distribution is in geographical sounds. The dashboard can be emailed, and I can receive the solution.

What is most valuable?

I find the most valuable features are the security features that have been developed in the past few years. 

What needs improvement?

A good improvement would be altering the console in the console manager. Sometimes we need to add and improve the security to access to the console because the indicators and we can take management activities into the console, and it's, nice to have to improve the security access to the console.

Buyer's Guide
Symantec Endpoint Security
November 2024
Learn what your peers think about Symantec Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
817,354 professionals have used our research since 2012.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It is very stable. I do not have any problems with it at all. 

How are customer service and support?

I only use the technical support once or twice a year. I find that sometimes they are a bit slow to find a solution. 

What was our ROI?

The most imprortant criteria for me to find a proper solution in this sphere are:

  • Knowledge of the market
  • Study of the solution

Which other solutions did I evaluate?

I also looked at McAffe, but I noticed that Symantec was the better performing solution when I researched respected user performance.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ahmed Ismael - PeerSpot reviewer
Ahmed IsmaelBusiness Development Manager with 1-10 employees
User

It is a stable product and good improvement

reviewer958518 - PeerSpot reviewer
Architect & Technical Director at a tech consulting company with 11-50 employees
Real User
Top 5Leaderboard
A complete solution that can be deployed on either the cloud or an on-premises model
Pros and Cons
  • "It is a stable solution...It is a very scalable solution."
  • ","
  • "Symantec has not properly promoted Symantec Endpoint Security in the market. In my opinion, the product should be properly promoted."

What is most valuable?

The valuable feature of the product stems from the fact that the tool serves as a complete solution and can be deployed on either the cloud or an on-premises model, which also makes it a solution that can be deployed on a hybrid cloud model.

What needs improvement?

There are no additional features my company expects the product to offer since it has no limitations and works properly in any given environment.

Symantec has not properly promoted Symantec Endpoint Security in the market. In my opinion, the product should be properly promoted.

For how long have I used the solution?

I have been using Symantec Endpoint Security for five years. My company is a reseller of the product.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a very scalable solution.

I recommend the tool for large-sized organizations.

How are customer service and support?

So far, my company has not faced any problems with the solution's technical support. I rate the technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

,

How was the initial setup?

The product's initial setup phase was straightforward.

What's my experience with pricing, setup cost, and licensing?

The price of the product is competitive if compared to its competitors in the market.

What other advice do I have?

I usually recommend Symantec Endpoint Security to others.

As a partner of Symantec, I recommended Symantec Endpoint Security to others.

I got the product's documentation online.

I rate the overall product an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Symantec Endpoint Security
November 2024
Learn what your peers think about Symantec Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
817,354 professionals have used our research since 2012.
Technical lead at a tech services company with 51-200 employees
Real User
Provides great detection technology, antivirus, anti-spyware, and a host firewall for enterprise industries and small companies
Pros and Cons
  • "The most useful features are the antivirus, anti-spyware, and the firewall feature. It also provides application control and Host Integrity, which is a very unique feature."
  • "Symantec needs to develop some reporting features and notifications. For instance, if the server is not on or it's shut down. There should also be time-based USB control."

What is our primary use case?

We provide support, services, and licenses to customers. Clients mainly use it for security features: antivirus, anti-spyware, host firewall, and the application development tool. Our clients are in enterprise industries as well as small finance companies.

The solution is deployed on-premises. I'm working with the 14.3 RU4 version.

What is most valuable?

The most useful features are the antivirus, anti-spyware, and firewall features. It also provides application control and Host Integrity, which is a very unique feature.

Symantec helps prevent attackers from stealing domain credentials and launching stealthy attacks.

Almost all threats are detected by Symantec, which is a very good feature. They also have Global Intelligence. It's a great detection technology.

We blocked indicators of compromise. We created multiple custom rules for that in the application control, which is helpful if it's a zero-day.

What needs improvement?

Symantec needs to develop some reporting features and notifications. For instance, if the server is not on or it's shut down. There should also be time-based USB control.

The APIs could also be more developed.

For how long have I used the solution?

I've been using this solution for 12 years.

What do I think about the stability of the solution?

The product is very stable.

What do I think about the scalability of the solution?

It's scalable. Our clients plan to increase usage.

How are customer service and support?

Currently, the technical support is not very good. I would rate them four out of ten. Their response time is slow.

How was the initial setup?

Initial setup is very easy. There's no complexity. It's simple compared to other products.

We deployed the solution through the remote deployment tool.

Our implementation strategy was to first implement the managers, test the solution, then deploy it.

Two or three people are needed for deployment: one person for administration, one for deployment, and one for reporting.

The amount of people needed for maintenance depends on the different policy creations. It mostly involves creating the policies for the threat actors, the indicators of compromise, and upgrades. It also depends on the size of the company.

Which other solutions did I evaluate?

I heard a lot about McAfee, and their reporting feature is very good compared to Symantec.

What other advice do I have?

I would rate this solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1553202 - PeerSpot reviewer
Manager IS Security at a manufacturing company with 5,001-10,000 employees
Real User
Very stable and easy to manage but needs advanced threat protection
Pros and Cons
  • "It is very easy to managing everything in relation to the implementation and processing. The initial setup is very easy."
  • "If the agent can be minimized so that it can work with in-memory concepts, that would be ideal. As of now, it is file-based, signature-based."

What is our primary use case?

We primarily use the product for all of our desktops and laptops; we use it for security purposes - for endpoint protection.

What is most valuable?

The solution is constantly getting updated with the latest definitions. 

It's easy to get it across to all clients. The agent installation is very easy and the agent will talk to the server. 

It is very easy to managing everything in relation to the implementation and processing. The initial setup is very easy.

The solution scales quite well.

The solution has proven itself to be very stable over the years.

Technical support has been pretty good in general.

What needs improvement?

It would be great if the solution could match up with the competition's offerings - for example, making sure they are keeping up with, for example, CrowdStrike and other offerings.

They need to ensure they are continuously keeping up with cybersecurity trends.

If the next release contained advanced threat protection and EDR, et cetera, it would be really fantastic.

If the agent can be minimized so that it can work with in-memory concepts, that would be ideal. As of now, it is file-based, signature-based. If they should come with an in-memory option, it should work at the random-access memory level also. 

For how long have I used the solution?

We've been using Symantec for the past two decades. It's been a long time. I have years of experience with the product.

What do I think about the stability of the solution?

The stability has been very good. We haven't had any issues in that respect. There are no bugs or glitches. It doesn't crash or freeze. Its performance is very reliable.

What do I think about the scalability of the solution?

The solution can scale if you need it to. If a company needs to expand it, it shouldn't be a problem to do so.

I can't speak to how many of our users are currently on the product at this time.

As of right now, we do not have plans to increase the usage within our organization.

How are customer service and technical support?

Technical support has been very good so far. We find them to be helpful and responsive. We're quite satisfied with the level of support we get.

How was the initial setup?

The initial setup is not overly complex. It is very simple and straightforward. A company shouldn't have any issues with the initial implementation.

Which other solutions did I evaluate?

We may switch to another solution and we are evaluating a variety of options currently. We have not come to a decision just yet. We simply want to see what else is on the market and how this product stands up to other solutions. We're mostly just curious to see what is happening in the space. We've looked at, for example, CrowdStrike, among others.

What other advice do I have?

We are a customer as well as an end-user. We don't have a professional or business relationship with the company.

We only ever use the latest version of the solution. I'm not sure what version number we are on right now, however.

I would rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2009892 - PeerSpot reviewer
IT Admin at a manufacturing company with 51-200 employees
Real User
Reduces our attack surface, preventing cyber attacks and spam
Pros and Cons
  • "One of the most valuable features is the ability to manage antivirus security. There is an admin console that helps you make policies and do deployment of the clients, to make them reachable and to deploy updates."
  • "Using the management console is a bit complex. There are many features that we cannot use and we could use some help. We need some assistance to make them work better. They need to add features to make it simpler."

What is our primary use case?

We use it to maintain a minimum of security in our office. It's very important to have an antivirus in our environment. The main object of the solution is to maintain stability so that our environment is protected from any websites that can harm our solution.

To prevent attacks you need a full range of protection: antivirus, anti-spam, proxies, and firewalls. Symantec provides the antivirus piece.

How has it helped my organization?

It has reduced our attack surface and that's why we keep using the solution. It helps prevent cyber attacks and spam. Symantec Endpoint Security is an important element for maintaining security in our company.

What is most valuable?

One of the most valuable features is the ability to manage antivirus security. There is an admin console that helps you make policies and do deployment of the clients, to make them reachable and to deploy updates.

What needs improvement?

Using the management console is a bit complex. There are many features that we cannot use and we could use some help. We need some assistance to make them work better. They need to add features to make it simpler.

It may also need to be updated for new attacks.

For how long have I used the solution?

I have been using Symantec Endpoint Security since I started this job three years ago.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

We use it for every laptop, locally. We have about 50 users.

How are customer service and support?

We have not used the technical support so far.

Which solution did I use previously and why did I switch?

I have also used Kaspersky, in another job.

How was the initial setup?

The deployment does not take very much time, maybe 15 minutes, under good conditions. But it depends on many factors.

What's my experience with pricing, setup cost, and licensing?

It's affordable.

We haven't compared the pricing with other solutions. When our license renewal arrives we will look at our needs and we will evaluate every option possible so that we can choose the right one.

Which other solutions did I evaluate?

When I came to this company they were already using Symantec.

Symantec is a good solution. I recommend it over some other products. There are two or three products that can help, such as Kaspersky. Every solution has its advantages and disadvantages. It depends on your choice or needs.

What other advice do I have?

We don't know how to use it to block attackers that are attempting to gain control of Active Directory. I don't know if an antivirus can interface directly with Active Directory. Our aim is to secure all solutions, not only Active Directory.

Overall, Symantec Endpoint Security is an important tool to help our factory make progress. Symantec has a good reputation and I would recommend it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Faisal Mian - PeerSpot reviewer
CTO at ABM Info. tech
Real User
Top 5Leaderboard
An easily installable, stable and scalable solution for handling different threats
Pros and Cons
  • "The solution can be scaled to handle different threats."
  • "The solution should have more integration with other platforms."

What is our primary use case?

The solution is used for detection and endpoint protection against threats and malware. 

What is most valuable?

I like that the solution can be scaled to deal with different threats. The same agent will be integrated into different Symantec products, which obviates the need to deploy multiple agents. This keeps things very small and effective. 

What needs improvement?

The solution should have more integration with other platforms. 

Broadcom's support is friendly and very professional. However, in Pakistan, the support team takes more time than Trend Micro or Sophos to reach to the bottom, as their policies are under review. A strategy should be employed to open this to Pakistan, as well. As such, a delay occurs, something which occasionally comes about indirectly. The support itself is good, but the issue which needs to be resolved concerns the promptness with which an assigned engineer can address each ticket we open.

For how long have I used the solution?

I have been using Symantec End-User Endpoint Security for over a year.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution can be scaled to handle different threats. 

How are customer service and support?

Broadcom's support is friendly and very professional. However, in Pakistan, the support team takes more time than Trend Micro or Sophos to reach the bottom, as their policies are under review. A strategy should be employed to open this to Pakistan, as well. As such, a delay occurs, something which occasionally comes about indirectly. The support itself is good, but the issue which needs to be addressed concerns the promptness with which an assigned engineer can address each ticket we open. 

How was the initial setup?

The installation is straightforward.

The deployment lasts two hours. 

What's my experience with pricing, setup cost, and licensing?

The licensing terms can range from subscription-based to perpetual, to annual, to tri-annual. 

Which other solutions did I evaluate?

Broadcom's support is friendly and very professional. However, in Pakistan, the support team takes more time than Trend Micro or Sophos to reach the bottom, as their policies are under review. A strategy should be employed to open this to Pakistan, as well. As such, a delay occurs, something which occasionally comes about indirectly. The support itself is good, but the issue which needs to be addressed concerns the promptness with which an assigned engineer can address each ticket we open.

What other advice do I have?

The Symantec footprint in Pakistan was once very big, numbering 40,000 endpoints which were deployed by us and more than 20,000 by other partners in the banking sector, although now it is considerably smaller. 

The solution can be deployed both on-premises and on-cloud. 

At one point in time, we had 20 customers. 

I would definitely recommend the solution to others. 

I rate Symantec End-User Endpoint Security as an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
System Analyst at Abbey Mortgage Bank
Real User
Great auto-discovery capabilities with good overall security features and good stability
Pros and Cons
  • "The solution offers very good security features and is comparable to Sophos."
  • "The monitoring capabilities could be further developed."

What is our primary use case?

We primarily use the solution for endpoint protection for the workstations. It's desktop protection, basically. 

What is most valuable?

The auto-discovery capabilities are great. 

The solution offers very good security features and is comparable to Sophos. 

The solution is quite stable. 

What needs improvement?

Sophos's ransomware protection gives you some kind of comparative advantage over Symantec. Symantec needs to be better in this regard.

The monitoring capabilities could be further developed. For example, you get Sophos Central in Sophos. In Symantec, I don't know if there is an equivalent. You can actually manage and do deployment across the various geo-locations on every single point, however, Sophos is a cross-platform solution and Symantec is not. 

Sophos Central gives me a one-stop-shop on one page that allows me to monitor all activities going on in my network. Symantec doesn't have that.

The initial setup can be a bit complex.

The scalability could be a bit easier.

We're not too happy with the level of technical support we get.

The pricing is okay, however, it could be more competitive.

For how long have I used the solution?

I've been using the solution for ten years at this point. It's been about a decade. We've used it for a long time. 

What do I think about the stability of the solution?

The solution is very stable. We have no complaints. There are no bugs or glitches and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The scalability of the product is decent. I'd rate the ease of scalability at a seven or eight out of ten.

How are customer service and technical support?

The support hasn't been fantastic lately. It can be better. We're not very satisfied overall. They need to be more helpful and responsive. 

Which solution did I use previously and why did I switch?

I use Symantec, however, I also use Sophos. I use Sophos for endpoint protection for my server. I use Symantec for my email workstations, et cetera.

How was the initial setup?

For Symantec, it's sometimes a bit complex or difficult - especially when you're setting it up. It's not straightforward when you have to set it up, specifically from the server. On top of that, the administrative side is not a piece of cake. You have a lot of items you need to take care of. 

What's my experience with pricing, setup cost, and licensing?

The pricing is decent. It falls within an acceptable range. However, if the goal is to draw more clients, it could be a bit less expensive. 

Which other solutions did I evaluate?

If you do a comparison between Symantec and Sophos, then you can easily see the comparative advantages Sophos has over Symantec. Symantec should study it in order to gain an edge in the industry and to better understand the areas to improve on, and what additional features to add.

What other advice do I have?

I'd rate the product at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer973497 - PeerSpot reviewer
Manager at a comms service provider with 1,001-5,000 employees
Real User
Stable, works in the background, and doesn't seem to take too many resources
Pros and Cons
  • "The most valuable feature is that I don't feel that it is there. It works in the background and doesn't interfere with my daily work. All the scans are done in the background. This is the biggest advantage of this product. It works because I have never been infected since I have been using this solution. Its interface is also very good."
  • "It can maybe send notifications when there is an update and everything is successful."

What is our primary use case?

I am using this solution for protecting myself from outside dangers. I am not using it on a daily basis. I open it very rarely. I open it only when I get an alert that I have got a suspicious file or something like that. I then go to the quarantine zone to check it.

What is most valuable?

The most valuable feature is that I don't feel that it is there. It works in the background and doesn't interfere with my daily work. All the scans are done in the background. This is the biggest advantage of this product. 

It works because I have never been infected since I have been using this solution. Its interface is also very good.

What needs improvement?

It can maybe send notifications when there is an update and everything is successful.

For how long have I used the solution?

We have been using this solution for the entire life of our organization. It has probably been ten years.

What do I think about the stability of the solution?

It is completely stable. There are no issues. I don't find it slowing my laptop. I don't know if my laptop is powerful or the application doesn't take too many resources. A few years ago, the antivirus was slowing down computers and laptops, but now, I don't feel any such issue.

What do I think about the scalability of the solution?

We have about 700 employees in our company, and a lot of them are using the same protection system.

How are customer service and technical support?

I have an IT department that gives me technical support.

Which solution did I use previously and why did I switch?

We did not use any other products in our organization. We have only been using Symantec products.

How was the initial setup?

I was not involved in its installation. It was set up on the laptop before I got it from the IT department.

What other advice do I have?

I would recommend this solution to others. It is a stable product. I would keep on using it unless my company decides otherwise.

I would rate Symantec End-User Endpoint Security a ten out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Symantec Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Symantec Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.