Symantec Endpoint Security Reviews

We are a small enterprise. Our primary use case of Symantec End-User Endpoint Security is for malicious websites and malware attacks.

The solution is easy to use.

The product must be uploaded, keeping all the sites with threats and virus signatures. We have to deploy or push EXE files to the endpoints like Kaspersky.

I have been using Symantec End-User Endpoint Security for two years.

Symantec is stable.

This product is scalable.

Technical support is good.

The deployment was very easy.

Symantec End-User is not expensive.

Before choosing Symantec, I tried Apex One from Trend Micro. Symantec is better because it is more up to date with viruses and malware signatures. 

I would rate this solution a 7 out of 10. You have to follow the updates and monitor Symantec.

Symantec End-User Endpoint Security is used for network security.

The administrator's console is very good and easy to manage with it. Deploying patches, definition updates and report is simple.

I have been using Symantec End-User Endpoint Security for approximately nine years.

The solution is very stable.

Symantec End-User Endpoint Security is scalable.

We have approximately 850 endpoint clients using the solution.

The support from Symantec has been poor in my experience. They did not have the knowledge to help us with the issues we were facing.

I have evaluated Kaspersky, CrowdStrike, and Sophos solutions.

I would recommend Symantec End-User Endpoint Security to others. However, I would advise people before implementing the solution they have all the support channels in place to manage it.

In the case of the software-as-a-service, nowadays, companies are looking to outsource the entire operations. I do not want my employees using the solution for anything, such as monitoring the application. We are looking for an implementation partner or the OEM itself where they deploy the solution and monitor it with only one management team. If there is an issue, they notify us. if there are not any issues then they can send regular, weekly, or monthly reports.

I rate Symantec End-User Endpoint Security a six out of ten.

I am working as an endpoint security consultant. I'm not only working on Symantec. I also work with Kaspersky, McAfee, and all other vendors. I found Symantec is the best.

Symantec is top of all of the antivirus tools. I couldn't find any single incident that happened. Symantec was not the leader previously, McAfee and Kaspersky were. This is a new game.

In Symantec Endpoint Protection, the most valuable feature I like is the good performance.

With Symantec, I always know this tool will be reliable and with the latest protection.

The device control level and application control level should improve. I am finding a lot of issues when I block the devices, like a printer or scanner. 

In the classes of the devices for the application control, the most important issue is the hashing. Nowadays all the vendors, like Cisco firewalls, are detecting threats with the hashes. 

Symantec has this option that we can block them always by the hashes but the problem is that sometimes Symantec detects these hashes and is not consistent. These two parts should improve. The rest is always awesome. These two parts are very critical because I found a problem in application and device control.

Symantec Endpoint has a perfect agent. It's going to be how many agents you can combine in resources. In the new releases, if they create a single agent to improve the control incrementally, it would be better.

If you want to deploy ATP, you should have a separate event. You have to install separate events. With Symantec Endpoint Protection, any other protection should be installed, then configure the warnings. It does not ask for any new agent to install on the client machine. 

A single agent is enough. Symantec will get a lot of popular support from the industry because people don't like to install agents. For the ATP, you have to install separate events. For the Endpoint, you have to install separate events. If you install all the separate events, it is a huge load on a Windows machine. People start complaining.

If Symantec wants to improve, they should have a single event for all their products, like ATP, DLP, and Endpoint Protection.

I have been using Symantec since 2007. I didn't have any issues regarding even the updates and the migration to the new version. I didn't have any problems, but with the other vendors, I found a lot of problems.

On Windows, this is very fine and perfect, but for the Linux it needs improvement. Whenever I install it on Linux, I found a lot of problems. Even on the Mac as well. 

Kaspersky has Android support as well, but in Symantec, they still don't have support for Android. You should have Mac and Android device support too. 

The Endpoint solution should have support for all types of devices. Symantec has only Windows support (which is the very best), but for the Mac, I found some errors.

It should improve Mac and Android support like Windows device support. The protection of Windows level support is very tight and strong.

The technical support is also very good. Any time that I open a case with them, they have three types of support levels. If I put it on two, immediately they call me, or if nobody is online, there are the chat agents.

You can start and use the chat for support. The support is very good. But Kaspersky has 24-hour support. You cannot stop your business continuity. We can't tell the people they will come online later. Other than this case, Symantec is very good.

The initial setup is straightforward, not complex. For me, it's very easy.

In my personal experience, most people use Symantec. In my whole life, I couldn't find any problems with Symantec. In the ransomware protection, though, I found many issues. 

Many people were having infections but the virus sometimes was not detected. Even the Kaspersky software could not detect it, but if I install Symantec on any client I couldn't find the ransomware. The problem is Symantec is more expensive than other vendors. Kaspersky is in comparison very cheap.

If you are working in an organization and you have 10,000 users, if you compare Symantec with the other vendors you will find only a small difference in the price.

I always tell people if you have a budget, if you have money, if you need stability, go with Symantec. If you think that your data is sensitive, you can not worry about the money.

On a scale from one to ten, I would rate Symantec Endpoint Protection a nine.

We are a partner or distributor of Symantec Endpoint Protection. We use this solution for antivirus and cyber threat protection. Internally, we are using it to ensure that we receive security against all known attack vectors with efficacy, cyber defense at scale, high-performance client, and on-premises management architecture.

Endpoint Protection has improved our operations by protecting our servers from potential cyber threats.

The solution offers a Device Control policy to block all USB thumb drives and all USB hard drives. We use this feature for some areas here in the company and it's been great for us because these areas contain very important information and we are doing everything we can to avoid breaches, data theft, and data leaks.

We must have complete dissolution with advance care protection but we are finding out that we need more Symantec technical specialists. We have identified a need to hire at least one more technical specialist familiar with Symantec to improve our solutions capabilities.

Additionally, an endpoint detection response feature would be great but not with an additional license, it should be included as an additional feature. We have identified this as a solution that our customers are very interested in, but they don't want to purchase additional subscriptions.

The stability is great.

The scalability of the solution is great.

Currently, we have around 400 employees using this solution.

We haven't used their technical support. We receive support directly from Symantec here in Mexico and they are pretty responsive.

There were difficulties at the beginning with the setup. I wasn't directly involved with the initial setup but from what I heard, from the IT department, is that they encountered issues when attempting to create differentials between the principle, directors, and manager groups.

The deployment and improvements took two months to implement because we have branch offices all over the place.

Deployment required three people and support only requires one person; the IT manager.

Compared to other products and brands here in Mexico, the price is okay, somewhere in the middle. Our solution is unique in that it can adapt to a variety of pricing and licensing constraints considering we have the corporate, government, and academic mandates. The account managers here in Mexico always give us support in the form of applicable discounts and adjustments.

The management console is great. We only have only one person managing and controlling the console. It seems to be very user-friendly.

On a scale of one to 10, with one being the worst and 10 being the best, I would rate this product a nine. To make it a ten, it should be free. The cost is restrictive to some degree.

We use this product for threat detection.

This solution is just another antivirus. Whether it actually works, nobody knows. If it finds something then it's great but if it misses something then we just don't know about it.

If this product detects a threat then it will provide an alert.

This product uses a signature-based detection system, which is something that we want to move away from. The current buzz is about next-generation antivirus, which is user-behavior-based protection rather than signature-based. Behavior-based detection relies on patterns of behavior to search for suspicious activity.

The problem with a signature-based solution is that if the signature is in the file then it catches the threat. If it's not there, then it doesn't. These days, when a virus infects the system, it doesn't advertise the fact. The only way you figure it out is if something malicious happens, such as ransomware. With a behavior-based detection system, you can identify a threat before it does something malicious.

There is no local support for Symantec products in Hong Kong.

I have been working with Symantec End-User Endpoint Security since I joined the organization, which is less than a year. The company has been using it for longer.

The stability is fine.

We don't have much concern about scalability because we don't expand a lot. It isn't something that we considered or looked into.

We have 30 users in the company.

We wanted to reach technical support but it was a very complicated process. There is no local Broadcom support in Hong Kong.

The whole process needs to be improved. You have to log in, put in some verification information that includes a lot of credentials. Then, they want you to upload your license information before you can log a ticket. Overall, it's not a nice process.

It takes a really long time to get support and when you're waiting for something to be fixed, it's not like you have all of the time in the world.

I would rate the technical support a one out of ten.

The implementation and deployment were completed before I joined the company. For maintenance, one person working from time to time is enough. Usually, there is not much to do.

This is not the cheapest product and I know others that are most cost-effective, although it is difficult to compare because it depends on the features.

We are currently looking for other products that we can replace Symantec with. Within the next nine months, we will have evaluated several products and selected one that is more suitable.

We are switching because Symantec has been sold to Broadcom, and Broadcom no longer has an office in Hong Kong. We want to have a product that has local support available.

One of the reasons that we are changing products is because we want behavior-based detection instead of something that is signature-based. Symantec has products that fit these requirements but we won't be considering them because of the support issues. We won't be looking any further into Symantec products and don't plan on comparing any of the features that they have.

My advice for anybody who is looking to implement the Symantec product is to ensure that they have support available. They should check to make sure that there is somebody contactable in case of a problem.

For what we are paying for, which is a signature-based antivirus, the product is fine. In the future, Symantec needs to continue moving with the trend in the rest of the antivirus or anti-malware world. They need behavior-based detection, sandboxing, user-based, and other advanced features. Signature-based detection will always be there because it's fast. However, it needs other features to detect more advanced threats.

I would rate this solution a five out of ten.

We are using Symantec End-User Endpoint Security for our network security.

The solutions' main features are patch management and security.

I have been using this solution for approximately five years.

The solution is not stable.

We had approximately 62,000 using the solution.

Since the division of the company, we have experienced a lack of support.

The installation is not easy.

I would not recommend this solution because of the new changed that they have made since the division of the company. The support has gone to Accenture and their product to Broadcom. It is a big change for the AV industry.

I rate Symantec End-User Endpoint Security a six out of ten.

We are providing endpoint protection services. Our customers are very basic, and they usually enquire about endpoint protection, mainly antivirus. We try to explain to them about the threats and suggest that they go for endpoint security. We suggest this solution because it is a cloud-based solution, and they don't need to spare a VM for it. However, most of the time, they insist that nothing will happen to their system, and they just want to renew their endpoint protection system. They are usually not aware of ransomware or other threats.

I recently checked with a customer, and the feedback that we have got from this customer is that it is catching almost all pirated applications. They are very happy with it. The customer was using a few pirated applications, and it blocked all those applications. The IT person was able to convince them to go for genuine applications.

Device control is most valuable. Symantec is providing all such features in the basic plan, whereas when we last checked, such a feature was not available in the basic plan of Malwarebytes. 

More control features can be added, and its performance can also be better. Sometimes, the performance is not good when we access the cloud console. Moving to each tab is slow. 

The dashboard can be a little bit user-friendly. For some users, it is a bit difficult. If someone is a little bit familiar with it, then it is fine. Otherwise, it is hard to find policies in Symantec.

I have been using this solution for just one year.

It is stable.

Initially, our customer had a problem with SSO, and they contacted Symantec's technical support. They got immediate support, but the support that they received was not good.

Initially, it was a bit complex, and we spent some time understanding it. Since then, it has been straightforward. We know where exactly everything is. We have become familiar with it.

We usually set it up for our customers.

It is cheap. It is especially cheaper than Malwarebytes, which is three times higher than this. It is also cheaper than Cisco. Its price is almost similar to Bitdefender, Gravity, and CloudZone. 

Before recommending a solution, we check out the new features in each solution because we provide constant support. I would recommend this solution if a customer's requirements are basic. Similarly, if you are concerned about the price and looking for a safer option to secure your endpoints, you can go with Symantec.

It lacks certain features that are there in other solutions. There are certain features that are available in Bitdefender, but they are not there in this solution. I'm also not sure how good is its anti-ransomware protection.

I would rate Symantec End-User Endpoint Security a seven out of ten. As compared to other solutions, I don't find it to be a great solution, but our customers are very satisfied with it, and they would rate it at least an eight out of ten.