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IT Executive at a tech company with 51-200 employees
Real User
Top 20
Has predefined rules which helps to know which actions to block or allow
Pros and Cons
  • "The tool has predefined rules, like which actions to block or allow. This makes it easy because I don't have to figure out what policies to deploy."
  • "The tool switches off automatically, and I have to restart it. Also, we had to manually fix some issues that cropped up while using the tool."

What is our primary use case?

We use the solution for endpoint protection. 

What is most valuable?

The tool has predefined rules, like which actions to block or allow. This makes it easy because I don't have to figure out what policies to deploy.

What needs improvement?

The tool switches off automatically, and I have to restart it. Also, we had to manually fix some issues that cropped up while using the tool. 

For how long have I used the solution?

I have been working with the product for five to six years. 

Buyer's Guide
Symantec Endpoint Security
October 2024
Learn what your peers think about Symantec Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.

What do I think about the stability of the solution?

The tool is stable. 

What do I think about the scalability of the solution?

My company has one administrator for the role. 

How are customer service and support?

Symantec Endpoint Security's support is slow and inconvenient. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

My company used Trend Micro before Symantec Endpoint Security. We chose Symantec Endpoint Security for endpoint protection. 

What's my experience with pricing, setup cost, and licensing?

Symantec Endpoint Security's pricing is okay. It is cheaper compared to other products. 

What other advice do I have?

My organization is small, and we don't use other security tools. I rate Symantec Endpoint Security a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IT Director at Al Akhawayn University
Real User
Top 10
Caused issues of blocked or frozen services and applications in various devices
Pros and Cons
  • "The most valuable feature is the virus and malware detection capability."
  • "This solution needs better compatibility with services and applications."

What is our primary use case?

SEP was used mainly to protect desktops/laptops of students, faculty, and staff (about thirty-five hundred in total).

Symantec was also used as messaging Gateway for email filtering (moved to Office 365).

How has it helped my organization?

SEP was very useful for protecting devices that belonged to students, faculty, and staff. However, it was a source of problems for some users, as some services/apps in their devices were blocked/frozen.

What is most valuable?

The most valuable feature is the virus and malware detection capability.

What needs improvement?

This solution needs better compatibility with services and applications.

For how long have I used the solution?

Five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Symantec Endpoint Security
October 2024
Learn what your peers think about Symantec Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
General Manager at a tech services company with 51-200 employees
Real User
The most valuable features of this solution are deployment, management and finding sources of potential viruses that hack the system.
Pros and Cons
  • "I find it is the most reliable solution on the market."
  • "I think the CPU dependence should be enhanced."

What is most valuable?

The most valuable features of this solution are deployment, management and finding sources of potential viruses that hack the system.

What needs improvement?

I think the CPU dependency should be enhanced. In addition, some device control features are in need of enhancements. 

For how long have I used the solution?

More than five years.

What other advice do I have?

I find it is the most reliable solution in the market. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user814116 - PeerSpot reviewer
Consultant
User
ATP with EDR is a great solution for a company like mine
Pros and Cons
  • "ATP is really impressive, and with EDR, it is the best solution I have ever known."
  • "The Symantec Endpoint Manager is very difficult to use and extremely old."

What is our primary use case?

Endpoint Protection and Advanced Threat Protection (ATP) with Endpoint Detection and Response (EDR). One of the best solutions that I have ever tried.

How has it helped my organization?

Great solution for a company like mine. 

I like Symantec Endpoint Solution quite a lot. I hope it continues improving over time.

What is most valuable?

ATP is really impressive, and with EDR, it is the best solution I have ever known.

What needs improvement?

  • Resources
  • Front-end
  • User experience

The Symantec Endpoint Manager is very difficult to use and extremely old.

For how long have I used the solution?

More than five years.

What other advice do I have?

Very well done, Symantec.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director at a tech services company with 11-50 employees
Real User
It has made our client's network more secure and simple

What is most valuable?

It is easy to implement and very stable. The AV device control and HIPS are very impressive. Just implement it and it's done. No troubleshooting efforts are required to make the policies work.

How has it helped my organization?

No overhead of troubleshooting after installation makes it my favourite.

What needs improvement?

It's a nice product. I think Symantec should work more precisely on minimizing database size and the live update size.

For how long have I used the solution?

We have been recommending this product to our clients for about five years already.

What was my experience with deployment of the solution?

No deployment is very simple.

What do I think about the stability of the solution?

Stability issues are very rare. It's a very stable product.

What do I think about the scalability of the solution?

We have not encountered any issues with scalability.

How are customer service and technical support?

Customer Service:

Customer Service is the best.

Technical Support:

I would give technical support a rating of 10/10. I love the way they support clients.

Which solution did I use previously and why did I switch?

We do system integration and we have expertise in most products, but there is nothing like Symantec.

How was the initial setup?

It was very simple to implement and very easy to use as well.

What about the implementation team?

We have in-house team.

Which other solutions did I evaluate?

Yes,I would not name any :)

What other advice do I have?

Just go through the implementation guide or some YouTube videos and the IT team can do it.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are system integrators and we suggest this product to our clients.
PeerSpot user
Technology Strategy Consultant at a tech services company with 10,001+ employees
Real User
Blocks computer viruses
Pros and Cons
  • "The product blocks computer viruses."
  • "Future releases should ideally be cheaper."

What is our primary use case?

I have the program installed on my desktop. A primary use case involves the prevention of outside intrusions, so that no viruses may enter.

What needs improvement?

I would like things to be cheaper in the next release, although I cannot say which specific function I am referencing.

For how long have I used the solution?

I have been using the product for around four years. 

How are customer service and technical support?

I cannot comment properly on customer service/technical support since this is an area handled by the IT team. Having said this, as it is on cloud it should not be too time consuming and should be easy to deploy.

How was the initial setup?

As for the initial setup, it was my IT team that handled the installation and this can be done directly from the cloud. Everything is on the cloud nowadays and this precludes the need to make purchases. An advantage to cloud installation over that done on premises is that all the updates and security patches and EMP to the particular antivirus may be handled from the cloud itself.

What other advice do I have?

I will continue to use this product and definitely recommend it to other users. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Regulatory Specialist at a healthcare company with 501-1,000 employees
Real User
Scales well and the support is good, but the reporting can be improved
Pros and Cons
  • "Stability-wise, it is very good and we have had no trouble."
  • "The reporting could be improved."

What is our primary use case?

We use this product for endpoint protection.

What needs improvement?

The reporting could be improved.

For how long have I used the solution?

I have been working with Symantec End-user Endpoint Security for between four and five years. More generally, I have been working with Symantec products for almost 15 years.

What do I think about the stability of the solution?

Stability-wise, it is very good and we have had no trouble.

What do I think about the scalability of the solution?

We haven't had issues with scalability. We have approximately 1,000 users.

How are customer service and technical support?

Technical support is pretty good and we haven't had any issues.

How was the initial setup?

The on-premises installation is a little bit difficult.

What about the implementation team?

We have an internal team for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

The EDR options are costlier than other products.

Which other solutions did I evaluate?

We are currently exploring the option of upgrading this solution with a product from CrowdStrike or Symantec.

What other advice do I have?

This is a good product and other than with reporting, we don't have any issues with it. I would recommend it to others based on this. There is also the issue of cost, as it is now much higher after it was acquired by Broadcom.

We are thinking about moving to the cloud, but this will require an enterprise license and it costs more when compared to the current trend in the market. This is one of the reasons that we are looking for another vendor.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Information Technology Manager at a performing arts with 51-200 employees
Real User
Has good anti-virus and firewall policies but their support has been lacking
Pros and Cons
  • "The anti-virus and firewall policies are the most valuable features of this solution."

    What is our primary use case?

    We just use it mainly for workstation protection.

    What is most valuable?

    The anti-virus and firewall policies are the most valuable features of this solution.

    What needs improvement?

    I think it's a good product but we've had some problems with their support and service. From the beginning of this year, I haven't been able to reach their support. 

    Last year, the support wasn't bad but this year I wanted to renew their license, but I can't reach anybody from their company.

    We don't have any plans to replace them but we haven't been able to renew a license. 

    Sometimes there is a conflict with Windows 10 updates. There is a Windows server or Windows workstation startup after installing the new Windows update. We contacted Microsoft and they said the device caused an issue.

    For how long have I used the solution?

    We have been using Symantec for eight years.

    What's my experience with pricing, setup cost, and licensing?

    We were using some traditional licensing. Our company is a nonprofit, so we have a different price pricing model.

    What other advice do I have?

    The most important thing is the cloud management. I would like to see behavior analysis. These two things will be most valuable to the user.

    I would rate it a seven out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Symantec Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
    Updated: October 2024
    Buyer's Guide
    Download our free Symantec Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.