UiPath Process Mining Reviews

We leverage UiPath Process Mining to uncover and map the workflows for our diverse clientele.

Most of our processes mining is invoicing related.

UiPath Process Mining makes it easy to streamline processes.

The visibility provided by the process mining dashboards is great.

UiPath Process Mining does a good job of removing bottlenecks from a wide range of processes.

The overall transparency offered with process mining into our end-to-end processes is good. I would rate it nine out of ten.

Integrating UiPath Process Mining with our existing systems and environment was easy.

The ability to help empower employee decision-making is good.

Up to 20 to 30 percent of staff time has been freed up for other projects.

UiPath Process Mining helps reduce our customer's TCO.

The time to value varies for each business. Some of our customers saw value within the first three months. 

The ability to transform raw data into actionable information can be challenging due to the variability in our customers' processes. While online, in-system data is readily accessible, offline or manually processed data presents significant hurdles.

The pricing can be improved.

I have been using UiPath Process Mining for six months.

I would rate the stability of UiPath Process Mining a nine out of ten.

I would rate the scalability of UiPath Process Mining a seven out of ten because it is costly to scale up.

UiPath Process Mining is priced high compared to other solutions.

I would rate UiPath Process Mining an eight out of ten.

While automating mining processes may incur higher costs in the short term, it offers numerous long-term benefits.

While we haven't extensively used the solution, our experience with the solution has been good, and we believe it has the potential to meet the needs of our other clients as well. Currently, we are utilizing UiPath Process Mining with several small solutions without facing any issues or hiccups.

One example of this is how we have automated the process of logging in to a website and checking the transaction status of our clients. Our firm specializes in chartered accountancy, which files tax returns and monitors the status of these filings for our clients. With the help of this solution, we ensure that our client's database is automatically synchronized with the login credentials for the respective websites. This allows for the automatic updating of the status of their income tax returns in Excel.

Since we haven't faced any hiccups or issues using the solution until now, I won't be able to provide any constructive feedback about the solution.

Regarding an area in the solution needing improvement, I want the interface to be better and easier. The solution's UI and UX could be made better.

My company is a consulting firm, and we implement solutions for our customers. As a part of a business, we explored whether UiPath Process Mining would help any of our customers. So, even though we are not authorized partners, you can consider us in line with partners. Our organization has successfully implemented a solution to automate small manual processes for three or four clients. So, we haven't extensively used the solution. Also, we have been using the solution in our organization for the last two or three years.

I rate the solution a nine on a scale of one to ten, where one is not stable and ten is stable.

I rate the solution an eight on a scale of one to ten, where one is not scalable and ten is scalable.

Those using the solution are SMEs, better known as small and medium enterprises.

Only one user is using the solution.

In our organization, we did not need to reach out to the solution's technical support team. Basically, I don't have any experience with customer support.

I rate the solution's initial setup a nine out of ten.

Since it was a very simple solution we gave our clients, the deployment process took less than a couple of days for us.

Two business analysts from my team were involved in the deployment process.

Overall, I rate the solution a nine out of ten.

UiPath is a platform that I use for automation in the enterprise.

I mine the process. In terms of Process Mining, I basically do the following: your SME can perform a process in a variety of ways. For example, let's say you call me and ask me a structured question. Consider the possibility that five of your coworkers are performing a similar task. 

They may have their own way of asking questions or carrying out a specific procedure. Then, depending on the type of associate you have, the number of questions you ask. The Process Mining solution will essentially figure out what the process variations are. These variations have been identified. Also, if there are gaps where people may not be following a standard process correctly, those gaps will be remembered as well.

It provides the visualization, the PI data, and all other information.

I believe it is adequate. I don't think there is an issue with the tool.

While it is fairly stable, this is something that could be improved.

I have been using UiPath Process Mining for two years.

We are working with the latest version.

UiPath Process Mining is fairly stable.

iPath Process Mining is easily scalable.

The number of users varies from client to client. There are a number of clients.

Technical support is very useful.

We use everything from Process Mining to RPA to OCR in UiPath. We use UiPath ProcessGold.

It is straightforward to set up. Because it is cloud-based, all you need is the right subscription, account, and set up in your company to use it.

Yes, I have seen a return on investment. The ROI varies depending on the process, but it is really good.

Regarding the price, I'm not sure. My procurement team handles this, so I don't have to worry about it.

I will undoubtedly use them because they are an excellent solution that I believe I should recommend to everyone. In fact, the entire UiPath suite is extremely user-friendly, which is why I consider it to be one of the best tools on the market.

I would rate UiPath Process Mining a nine out of ten.

Here are two use cases: one involves a customer with an insurance domain. They had multiple underwriting claims, loss prevention, members, or teams, and they were doing manual filing of the documents or correspondence. We automated the document filing system using UiPath. We had users send the documents to a particular email box with a particular subject line. Then, we had the UiPath robot automatically read those email subject lines and automatically file into SharePoint online.

The second use case involves creating new policies in an underwriting system or renewing the older policies in the system automatically. The robot will read the Excel file in a particular structure and will create new policies or renew the existing policies in the underwriting system automatically, building on certain key business rules. The successes or exceptions will be reported to the business.

By automating the document filing system for our customer with an insurance domain, we were able to save them eight to nine years of individual-person-effort with regard to filing. We have saved them almost 1800- to 2000-person days of work.

Also, there was a team that used to key in the data for delegated underwriting authorities to create the policies or renew the policies. However, with the success rate we have achieved with UiPath, we have been able to bring down those efforts as well so that our customer can utilize that team in other valuable activities.

UiPath has a low code or development.

Also, the Orchestrator module is very effective because it allows me to schedule the jobs in a particular manner without interrupting any processes so that it can automatically handle it.

The UiPath libraries or classes in which the flows are maintained are very effective. UiPath has a very meaningful or powerful parameter-driven approach such as the flows approach. So, you can customize the flows as required, and you can use that for further business processes as well.

A rich use of libraries and reusable assets can be created in UiPath, which is quite significant.

One key aspect is how UiPath in itself can provide certain views of where an exception has occurred. If UiPath can identify where it has gone wrong and try to identify the bottleneck value, which are more machine learning in AI, it would be great.

If they can strengthen that core area as well as in the business processes side, not as a separate module but within the current RPM module itself, it will be really helpful. If they can bring AI and ML algorithms within it, it will be great.

I've been working with UiPath Process Mining for almost three years.

We have a hybrid cloud process.

If you have implemented it correctly with detailed requirements, refinement, and correct processes and standards, then it will be very stable.

Our processes are running for the last few years in a very stable manner without any major concerns or failures in production. This has increased our credibility with our customers as well regarding the stability of UiPath Process Mining.

UiPath Process Mining is scalable, but it is key that you identify the right use cases to implement STEM. If you have to convert a lot of complex manual interventions into an automated process, then things may be really difficult to scale. However, if you have a process that is very rule-driven, then it would be quite scalable. So, the scalability depends on the complexity of the business process.

We received adequate support, but sometimes the turn around time to get into a particular root cause was high. So, I would rate technical support at eight out of ten on a scale from one to ten.

Deployment is very quick in the case of RPA, and it takes less than five minutes. It's very effective.

We have certain standardized checklists, guidelines, and best practices, which we recommend all the team members go through at the start of the project. They follow STEM. Similarly, we take care of STEM during deployment checklists and then book preparation as well, so that the deployments are quite quick and easy for the release management team.

We implemented it through an in-house team.

There is a standard licensing fee, which is charged for the products, but it is very module-driven and depends on your utilization or your team size. Compared to that of other providers, the cost is average or below average. So, from a pricing perspective, it's not very high.

For example, let's say you are developing a new process that has to be a fully automated process without any manual intervention. You will then need to buy a robot, a studio, which you have to use for development, and an Orchestrator to deploy that bot. You will also need one non-production license for your test environment.

So, there will be three to four different products that you have to plug together and buy as a package, but each will have its own individual licensing cost. When you have to scale, you can scale as many licenses as you need to for development and for running the bots in production.

We evaluated Blue Prism and Automation Anywhere.

There are two key things: one is to collaborate with the right UiPath partner. The second is to identify the right toolkit that will help you to get the ROI, especially when you want quick benefits or want to build confidence with the business.

I recommend that you have all use cases backlogged and then discuss these items with the stakeholders, business process owners, and business stakeholders. Then, get everything vetted by an implementation partner. Also, discuss with UiPath if required and then implement the processes.

On a scale from one to ten, I would rate UiPath Process Mining at nine.

UiPath is deployed when there are large numbers of processes.

We currently get no benefits from process mining because our team has been shut down.

We haven't automated processes based on UiPath Process Mining, but we've used it to gain insight into our processes. It also helps us refine and speed up our standard operating procedures. I rate UiPath Process Mining seven out of 10 for transparency. 

Unlike scan.ai, UiPath Process Mining doesn't provide high-level insights. It isn't easy to integrate. They should stop selling and try to bring more value into the system. A person can have only 10 UiPath Process Mining licenses, but nobody uses them, so in hindsight, everybody feels like UiPath is a failed product.

We have used UiPath Process Mining for three years.

I rate UiPath support five out of 10.

Neutral

Celonis and Scan.ai are 1000 percent better than UiPath Process Mining.

Deploying Process Mining is a complex process. We hired a consultant, but they also failed. Four people are needed for maintenance.

UiPath Process Mining is expensive. Celonis is cheaper and offers more value. It's highly effective, but they need to use the right tool in the right way. If everyone buys a Ford but no one drives it, people will feel that Ford isn't a good car. However, if everyone is driving a Honda, it may be a less well-known car, but everyone thinks it's great because they see it on the road. 

I rate UiPath Process Mining five out of 10. Process mining is an excellent tool, but if the support and implementation are weak, no one will appreciate it, or they will say the wrong things about it. UiPath can improve because no one is perfect in this world. If you go to the server, you will find nobody is using UiPath. All the numbers are fuzzy. No case studies are coming in, so nobody is using it.

At my company, we use UiPath for almost everything, and not just process mining, which is what we call the discovery part of what we do. Our main use of UiPath Process Mining is as a tool within the field of RPA (Robotic Process Automation) that helps us with automating processes for our customers, where we will often also use UiPath Studio.

A major example of the work we do with UiPath includes automating management information systems for reporting purposes. So if we have to make a few reports, we will go with UiPath to create them. We have also used it for reconciliation, or what we used to call reconciliation until more recently. That is reconciliation between two banks, for instance. We also use UiPath for claims processing, LC (Letter of Credit) issuance, and more.

To date, our services company has automated over 200 processes for our customers using UiPath, all of which has been done by a team that spans over 65 professionals.

For us, the most important feature of UiPath Process Mining is something called Document Understanding. We have found it to be extremely valuable, given that the current situation we have right now is that it's not just pure automation of manual and repetitive tasks. What we're doing is more along the lines of what you could call "intelligent" automation. Document Understanding plays a great role in this type of process automation because it helps us in automating the reading of documents better and, therefore, helps to automate intelligence for our customers.

UiPath also has a certain dashboard called Insights that comes as a package where you can have analytics about how well the processes have performed. For example, if an automated process that runs at night stops midway for some reason, you can check the analytics to see why it stopped. It's a very beautiful analytics dashboard, too.

Document Understanding can read up to a certain amount of accuracy. While I understand that they have already started working to improve that accuracy right now, I think the accuracy is still only around 85-90%. I would call that our main problem with UiPath currently.

Then, in terms of process mining as a procedure, it only helps in terms of whatever processes have already been digitized. In this sense, what we find lacking is that at times when the file is a photograph, let's say a JPEG file, then because of its file type, UiPath's Document Understanding does not read it.

So we'll have a situation where people scan their documents in (or take a photo of the document) and send them across in an image file and not something like PDF, and in that case Document Understanding isn't very helpful.

We have been using UiPath for the last four and a half years now. 

It is extremely stable. The processes which we automated a few years back are still running pretty well. As long as the processes do not change, it continues running the way it is.

The scalability is good. This is one of the aspects which lots of our type of customers look at. When people choose between various automation tools, they always look at the scalability part of it, and UiPath can be scaled up very quickly, especially when it comes to how many bots you can have and how many processes can be performed inside a single bot.

As for staff, we have 65 people working with it right now because we are a service provider. When we get additional customers, we need to have enough people who can start work with those customers right away. For example, we have a pretty big order right now from the Middle East, and we will require about 10-12 people who need to get started on this job. So we simply hired them and scaled up to match the demand.

Even though we have had opportunities to go along with Automation Anywhere and others, we have stuck with UiPath for the last four and a half years because of how easy it is to scale and implement. Because of this, I foresee that we will be with this product for the next several years at least.

They have a 24/7 support service. And if I have a problem in implementing a particular solution, or I have a question which I need answered while I'm automating some processes, they usually reply within one to two hours. If it is extremely complex, I have seen them set up meetings to see how the solution is being automated and they will then provide solutions for it.

The setup was exceptionally straightforward. UiPath can be set up in barely two or three days, and we do it for our customers often. The deployment also includes Orchestrator. Orchestrator is the most complex of all, and it can be done in approximately three to four days' time.

One of the reasons why we chose UiPath is because it is a very stable tool and asset. So the main part of our promise to customers is the return on investment. Of course, you can only get return on investment with a tool like UiPath when you have proper processes. Both the tool and the appropriate processes are essential ingredients to get return on investment.

Our licensing for UiPath Process Mining, and the various tools such as Studio Orchestrator, is all paid for on an annual basis.

However, with the Document Understanding feature, the licensing is per page. So if we're going to read some 20,000-30,000 pages, that becomes one separate licensing stack.

I can definitely vouch for the product. It's extremely good and the R&D is very well done. Their product strategy is also very much on-point, as they keep improving the product year after year. For instance, when we started with it in 2017, UiPath was only able to do most things manually, but now they've got into artificial intelligence and machine learning and their product is able to read and do things that are completely changing process automation.

I would rate UiPath Process Mining a seven out of ten.

UiPath Process Mining is really compact, like desktops and desktop automation. It is easy to make and easy to use. 

UiPath Process Mining needs system development and capabilities for designers. UiPath Process Mining is not easy for everyday users. UiPath Process Mining requires system development skills which means you still need special development training for all the developers. This will make it easier to use out of the box.

I have been using UiPath Process Mining for about a year now.

UiPath Process Mining stability depends on the design. For example, handling and expecting user behavior that is robust. Robust systems we can develop, but in some cases, there can be unexpected behavior or time out because of the size of files. Overall there are no problems with stability for me.

You need to start from a small, interesting group, then scale up involving the top management individuals to help them understand. I think starting small is better for the RPA.

I think the desktop version limited can be scalable in the future, maybe going to the cloud would make it easy. it's more reasonable instead of the hundred, two hundred desktop version RP. Maybe change in the next upgrade to the cloud-native version of the RP.

In most cases, we use our internal developer experience.

UiPath Process Mining starting from the PD comprehensive case is complicated. There is not so much benefit for the RPA solutions. UiPath Process Mining should be simple and straightforward. 

From the task reduction point of view, I think a lot like maybe 0.3 year or less, we can get the returns, but actually, task reduction and reduction are different. We see cost savings from task reduction. The PL actual headcount reduction is a different issue.

 I would rate UiPath Process Mining a nine out of ten.

We're using ProcessGold on the UiPath to review one of the financial processes from accounts payable for all Latin American transactions in our shared services center.

When it comes to valuable features, I think the first one will be the way we can visualize the whole process. The other one is the automation percentage that gives us an idea or an opportunity to figure out what to do next.

The connection to other systems could be better. I don't think it's an issue right now, but I think it could be better. I would also like the connection between ProcessGold and the RPA's interface to be more transparent.

UiPath Process Mining is a stable solution.

UiPath Process Mining is a scalable product.

Technical support is very good. The team responds to us very quickly.

We used Celonis, but it was a pain to develop that solution. We chose UiPath because there was a pilot program to compare it with Celonis. It wasn't as expensive as Celonis, so we used the pilot to confirm the functionality and deployment time. Celonis took about six months to connect with SAP. With UiPath, it took about two weeks.

It was easy from an SAP perspective, but we needed to use more things on the server to connect it to ProcessGold. Some native connectors would have probably made it easier. It took us about two months to deploy the full solution. It was very fast.

We deal with UiPath directly, but I believe that UiPath used consultants from another firm to help us.

We pay yearly, and I believe a support fee is paid monthly.

On a scale from one to ten, I would give UiPath Process Mining a ten.