UiPath Process Mining Reviews

While we haven't extensively used the solution, our experience with the solution has been good, and we believe it has the potential to meet the needs of our other clients as well. Currently, we are utilizing UiPath Process Mining with several small solutions without facing any issues or hiccups.

One example of this is how we have automated the process of logging in to a website and checking the transaction status of our clients. Our firm specializes in chartered accountancy, which files tax returns and monitors the status of these filings for our clients. With the help of this solution, we ensure that our client's database is automatically synchronized with the login credentials for the respective websites. This allows for the automatic updating of the status of their income tax returns in Excel.

Since we haven't faced any hiccups or issues using the solution until now, I won't be able to provide any constructive feedback about the solution.

Regarding an area in the solution needing improvement, I want the interface to be better and easier. The solution's UI and UX could be made better.

My company is a consulting firm, and we implement solutions for our customers. As a part of a business, we explored whether UiPath Process Mining would help any of our customers. So, even though we are not authorized partners, you can consider us in line with partners. Our organization has successfully implemented a solution to automate small manual processes for three or four clients. So, we haven't extensively used the solution. Also, we have been using the solution in our organization for the last two or three years.

I rate the solution a nine on a scale of one to ten, where one is not stable and ten is stable.

I rate the solution an eight on a scale of one to ten, where one is not scalable and ten is scalable.

Those using the solution are SMEs, better known as small and medium enterprises.

Only one user is using the solution.

In our organization, we did not need to reach out to the solution's technical support team. Basically, I don't have any experience with customer support.

I rate the solution's initial setup a nine out of ten.

Since it was a very simple solution we gave our clients, the deployment process took less than a couple of days for us.

Two business analysts from my team were involved in the deployment process.

Overall, I rate the solution a nine out of ten.

UiPath is a platform that I use for automation in the enterprise.

I mine the process. In terms of Process Mining, I basically do the following: your SME can perform a process in a variety of ways. For example, let's say you call me and ask me a structured question. Consider the possibility that five of your coworkers are performing a similar task. 

They may have their own way of asking questions or carrying out a specific procedure. Then, depending on the type of associate you have, the number of questions you ask. The Process Mining solution will essentially figure out what the process variations are. These variations have been identified. Also, if there are gaps where people may not be following a standard process correctly, those gaps will be remembered as well.

It provides the visualization, the PI data, and all other information.

I believe it is adequate. I don't think there is an issue with the tool.

While it is fairly stable, this is something that could be improved.

I have been using UiPath Process Mining for two years.

We are working with the latest version.

UiPath Process Mining is fairly stable.

iPath Process Mining is easily scalable.

The number of users varies from client to client. There are a number of clients.

Technical support is very useful.

We use everything from Process Mining to RPA to OCR in UiPath. We use UiPath ProcessGold.

It is straightforward to set up. Because it is cloud-based, all you need is the right subscription, account, and set up in your company to use it.

Yes, I have seen a return on investment. The ROI varies depending on the process, but it is really good.

Regarding the price, I'm not sure. My procurement team handles this, so I don't have to worry about it.

I will undoubtedly use them because they are an excellent solution that I believe I should recommend to everyone. In fact, the entire UiPath suite is extremely user-friendly, which is why I consider it to be one of the best tools on the market.

I would rate UiPath Process Mining a nine out of ten.

We did some POCs and we did some implementations.

We used the solution for incident management with ServiceNow.

We were able to find a lot of bottlenecks and have been able to automate a few tasks with UiPath. We are looking for inefficiencies suitable for automation.

For example, we have some supply chain use cases and can automate some procurement tasks.

It's been a game changer for our organization. Having to remove manual processes has optimized areas. Slowly and gradually, there have been very marked improvements in processes overall.

The conformance capability is very good. We can find which processes are compliant or non-compliant.

We like the root cause analysis and we can use it to take a deep dive into the tasks.

The process explorer is quite useful in differentiation and looking at multiple variants. We can drill down with good granularity.

Benchmarking is very good. If I have processes for accounts receivable, I can set the benchmarks and look at the accounts and look at projections based on currency, country, et cetera.

It's great for streamlining processes. You must have an understanding of the domain, for example, if it is in the financial realm. If you do, it is easy. The solution can help you set up processes. You just need to come in with the right insights.

The end-to-end visibility of the process mining dashboard is quite good. There are not many areas that are not visible. We can see everything, and we can customize our KPIs as needed, which helps. It helps us build on a more granular level. If we have a good domain that has a nice process with frequent execution and lots of data created, we can visualize everything and find hidden issues to further refine our processes.

We can turn raw into actionable data. We only need the activity to start our work and analysis. It's very plug-and-play as well. Everything has its own connector. We can connect our tool to SAP or Oracle, et cetera. Data is not obstructed. It can be consumed by the tool or the application itself.

We're able to remove bottlenecks from all kinds of processes. If I have a high level of activity, I can easily automate it. I can send notifications or reminders so that bottlenecks fall away.

Its overall transparency has been great for our end-to-end processes. We can easily visualize everything both for the technical team and business users. We can customize dashboards, for example, for business users. Everyone can see their area easily and understand what is going on at all times.

The solution integrates well with other systems and applications. However, it does depend on the data and where I am grabbing the data. It integrates well with ServiceNow using an API. We can also transform the data.

It empowers employee decision-making. It helps them locate bottlenecks and remediate items. The automation can be done by the business user. They don't need a technical person to come in and make a fix. Everyone is working on streamlining the process.

It's helped free up staff time for other projects. Initially, it's been 15% to 20%. Over time, we're hoping it will be 40%.

It has reduced our total cost of ownership. I'm not sure of the exact number around that, however.

Using the solution with the finance and logistics domains. These are areas that could have a very good impact.

We still need to explore how to integrate the solution into various domains. It looks promising across the board. 

The initial setup can be complex. 

I've used the solution for a year and a half. 

The solution has been stable so far. 

We have the solution deployed across multiple locations and have 1200 end users. 

We can scale the solution at any point in time. 

We have used technical support on the data side. If we, for example, have a job that doesn't run in time, we'd reach out as required. We help our clients troubleshoot as needed as well. 

Positive

I used Celonis for process mining based on the complexity or behavior of the use case. 

We've also previously used Excel as a way to manage processes. 

I was involved in the deployment. It is a bit complex. 

The number of people required for the deployment varies, depending on the size. Typically, we need five to six people. 

The solution requires maintenance. We have two people that are maintaining it. 

We provide implementation services to customers. We also work as consultants. 

We have definitely seen an ROI. There are multiple partners working in process mining. The competition is very high and it's helped a lot.

It took us about six months to achieve time to value.  

The pricing is decent. 

We did not look at other options before choosing this solution. 

Streamlining processes with automation is cost-effective. However, it is not for those looking to achieve a short-term goal. This is a long-term play. If you invest some time with the tool, you'll receive a very good ROI. There's so much data, it takes a while to really see the value. 

I'd rate the solution seven out of ten. 

I'd advise new users to understand the process first. Do a lot of brainstorming and understand each and every aspect of the business. It will help with building out. I'd also advise doing a POC first to see if you are going down the right path or not. 

I use the solution as a POC in the automotive and financial industries. I use it as an RPA for process mining.

We did two POCs. The first was about repairing vehicles. The second was in a bank environment. That was related to having different branches being able to check customers.

So far, the solution has been effective in helping us automate and streamline. In the case of the financial POC, it helped with sharing and gathering documentation.

The process learning feature inside the wider suite is helpful. It helps with integrating and using, for example, AI features related to process mining. It helps customers expand their digital transformation journey.

The personal learning tools are good.

It's good as a tool to help streamline processes. In one of our POCs, we were able to illustrate to the client how easy the product was to work with. We obtained this goal.

End-to-end visibility is achieved through dashboards. They provide templates. You can personalize those templates and create dashboards with your own views to help maintain visibility. Other products do offer out-of-the-box views that are pretty standard.

UiPath can help remove bottlenecks in a wide range of processes. We can go in and analyze. UiPath can guide us during that process and help us observe issues in an easier way. It has a specific view where you can put features side by side for activity, duration, and frequency to see what can move faster.

The solution has task management capabilities. The product is inside a bigger suite that can do more things. There's task management, for example. There's, of course, process mining analysis. After that, there's the ability to build RPA. The bigger picture would be to have these three factions integrated. However, we've started with process mining. 

It's not very easy to turn raw data into actionable information. You have to prepare your data before uploading. In the pn-premises version, it would often take four hours to prepare a configuration for a single process. Today, you can do that faster. However, you have to create files with various templates - and you have to use specific formats. It all has to be extremely specific, right down to specific log names and column orders. It's a constraint.

The end-to-end visibility could be made more clear. I can't see a specific view frequency or activity frequency.

Performance checking could be improved. I'm not sure if this is due to the fact that they are gradually migrating old features from on-premises to the new cloud version. 

I started using the cloud version of the solution four months ago.

I've never noticed any stability issues. 

I've never attempted to scale the solution. 

I haven't really dealt with support other than to ask about alert modules or the availability of specific alerts. That said, general support was very quick to answer and clear in their response.

I'm also familiar with IBM Process Mining and that tool is easier to use from a technical perspective. It's easier to create processes and upload logs via the UI faster. 

I'm not directly involved in the deployment process. I'm on the cloud version, I'm not sure if much maintenance is needed. 

I haven't attempted to integrate the solution with other products just yet. I'm only using it and uploading it manually. I'm interested in integrating in the future. We're still in the POC phase. Generally speaking, one of its biggest advantages is the possibility of integration with features within the greater ecosystem.

The product overall is good. It has enough views for analyzing processes, yet there are still no distinctive capabilities or features to pay attention to. That's just in relation to my own personal processes at this time. 

In the end, streamlining processes with automation will be cost-effective. A big part of our work is to help the client understand the processes and to show them, if they are working in the wrong way, how they can fix it and save money. By improving processes, customers ultimately will cut costs. You have to sync and streamline before you throw money in.

I'd advise people to be careful about the input of data. Sometimes, specific forms or structures are needed.

I'd rate the solution seven out of ten. 

UiPath is deployed when there are large numbers of processes.

We currently get no benefits from process mining because our team has been shut down.

We haven't automated processes based on UiPath Process Mining, but we've used it to gain insight into our processes. It also helps us refine and speed up our standard operating procedures. I rate UiPath Process Mining seven out of 10 for transparency. 

Unlike scan.ai, UiPath Process Mining doesn't provide high-level insights. It isn't easy to integrate. They should stop selling and try to bring more value into the system. A person can have only 10 UiPath Process Mining licenses, but nobody uses them, so in hindsight, everybody feels like UiPath is a failed product.

We have used UiPath Process Mining for three years.

I rate UiPath support five out of 10.

Neutral

Celonis and Scan.ai are 1000 percent better than UiPath Process Mining.

Deploying Process Mining is a complex process. We hired a consultant, but they also failed. Four people are needed for maintenance.

UiPath Process Mining is expensive. Celonis is cheaper and offers more value. It's highly effective, but they need to use the right tool in the right way. If everyone buys a Ford but no one drives it, people will feel that Ford isn't a good car. However, if everyone is driving a Honda, it may be a less well-known car, but everyone thinks it's great because they see it on the road. 

I rate UiPath Process Mining five out of 10. Process mining is an excellent tool, but if the support and implementation are weak, no one will appreciate it, or they will say the wrong things about it. UiPath can improve because no one is perfect in this world. If you go to the server, you will find nobody is using UiPath. All the numbers are fuzzy. No case studies are coming in, so nobody is using it.

At my company, we use UiPath for almost everything, and not just process mining, which is what we call the discovery part of what we do. Our main use of UiPath Process Mining is as a tool within the field of RPA (Robotic Process Automation) that helps us with automating processes for our customers, where we will often also use UiPath Studio.

A major example of the work we do with UiPath includes automating management information systems for reporting purposes. So if we have to make a few reports, we will go with UiPath to create them. We have also used it for reconciliation, or what we used to call reconciliation until more recently. That is reconciliation between two banks, for instance. We also use UiPath for claims processing, LC (Letter of Credit) issuance, and more.

To date, our services company has automated over 200 processes for our customers using UiPath, all of which has been done by a team that spans over 65 professionals.

For us, the most important feature of UiPath Process Mining is something called Document Understanding. We have found it to be extremely valuable, given that the current situation we have right now is that it's not just pure automation of manual and repetitive tasks. What we're doing is more along the lines of what you could call "intelligent" automation. Document Understanding plays a great role in this type of process automation because it helps us in automating the reading of documents better and, therefore, helps to automate intelligence for our customers.

UiPath also has a certain dashboard called Insights that comes as a package where you can have analytics about how well the processes have performed. For example, if an automated process that runs at night stops midway for some reason, you can check the analytics to see why it stopped. It's a very beautiful analytics dashboard, too.

Document Understanding can read up to a certain amount of accuracy. While I understand that they have already started working to improve that accuracy right now, I think the accuracy is still only around 85-90%. I would call that our main problem with UiPath currently.

Then, in terms of process mining as a procedure, it only helps in terms of whatever processes have already been digitized. In this sense, what we find lacking is that at times when the file is a photograph, let's say a JPEG file, then because of its file type, UiPath's Document Understanding does not read it.

So we'll have a situation where people scan their documents in (or take a photo of the document) and send them across in an image file and not something like PDF, and in that case Document Understanding isn't very helpful.

We have been using UiPath for the last four and a half years now. 

It is extremely stable. The processes which we automated a few years back are still running pretty well. As long as the processes do not change, it continues running the way it is.

The scalability is good. This is one of the aspects which lots of our type of customers look at. When people choose between various automation tools, they always look at the scalability part of it, and UiPath can be scaled up very quickly, especially when it comes to how many bots you can have and how many processes can be performed inside a single bot.

As for staff, we have 65 people working with it right now because we are a service provider. When we get additional customers, we need to have enough people who can start work with those customers right away. For example, we have a pretty big order right now from the Middle East, and we will require about 10-12 people who need to get started on this job. So we simply hired them and scaled up to match the demand.

Even though we have had opportunities to go along with Automation Anywhere and others, we have stuck with UiPath for the last four and a half years because of how easy it is to scale and implement. Because of this, I foresee that we will be with this product for the next several years at least.

They have a 24/7 support service. And if I have a problem in implementing a particular solution, or I have a question which I need answered while I'm automating some processes, they usually reply within one to two hours. If it is extremely complex, I have seen them set up meetings to see how the solution is being automated and they will then provide solutions for it.

The setup was exceptionally straightforward. UiPath can be set up in barely two or three days, and we do it for our customers often. The deployment also includes Orchestrator. Orchestrator is the most complex of all, and it can be done in approximately three to four days' time.

One of the reasons why we chose UiPath is because it is a very stable tool and asset. So the main part of our promise to customers is the return on investment. Of course, you can only get return on investment with a tool like UiPath when you have proper processes. Both the tool and the appropriate processes are essential ingredients to get return on investment.

Our licensing for UiPath Process Mining, and the various tools such as Studio Orchestrator, is all paid for on an annual basis.

However, with the Document Understanding feature, the licensing is per page. So if we're going to read some 20,000-30,000 pages, that becomes one separate licensing stack.

I can definitely vouch for the product. It's extremely good and the R&D is very well done. Their product strategy is also very much on-point, as they keep improving the product year after year. For instance, when we started with it in 2017, UiPath was only able to do most things manually, but now they've got into artificial intelligence and machine learning and their product is able to read and do things that are completely changing process automation.

I would rate UiPath Process Mining a seven out of ten.

UiPath Process Mining is really compact, like desktops and desktop automation. It is easy to make and easy to use. 

UiPath Process Mining needs system development and capabilities for designers. UiPath Process Mining is not easy for everyday users. UiPath Process Mining requires system development skills which means you still need special development training for all the developers. This will make it easier to use out of the box.

I have been using UiPath Process Mining for about a year now.

UiPath Process Mining stability depends on the design. For example, handling and expecting user behavior that is robust. Robust systems we can develop, but in some cases, there can be unexpected behavior or time out because of the size of files. Overall there are no problems with stability for me.

You need to start from a small, interesting group, then scale up involving the top management individuals to help them understand. I think starting small is better for the RPA.

I think the desktop version limited can be scalable in the future, maybe going to the cloud would make it easy. it's more reasonable instead of the hundred, two hundred desktop version RP. Maybe change in the next upgrade to the cloud-native version of the RP.

In most cases, we use our internal developer experience.

UiPath Process Mining starting from the PD comprehensive case is complicated. There is not so much benefit for the RPA solutions. UiPath Process Mining should be simple and straightforward. 

From the task reduction point of view, I think a lot like maybe 0.3 year or less, we can get the returns, but actually, task reduction and reduction are different. We see cost savings from task reduction. The PL actual headcount reduction is a different issue.

 I would rate UiPath Process Mining a nine out of ten.

We're using ProcessGold on the UiPath to review one of the financial processes from accounts payable for all Latin American transactions in our shared services center.

When it comes to valuable features, I think the first one will be the way we can visualize the whole process. The other one is the automation percentage that gives us an idea or an opportunity to figure out what to do next.

The connection to other systems could be better. I don't think it's an issue right now, but I think it could be better. I would also like the connection between ProcessGold and the RPA's interface to be more transparent.

UiPath Process Mining is a stable solution.

UiPath Process Mining is a scalable product.

Technical support is very good. The team responds to us very quickly.

We used Celonis, but it was a pain to develop that solution. We chose UiPath because there was a pilot program to compare it with Celonis. It wasn't as expensive as Celonis, so we used the pilot to confirm the functionality and deployment time. Celonis took about six months to connect with SAP. With UiPath, it took about two weeks.

It was easy from an SAP perspective, but we needed to use more things on the server to connect it to ProcessGold. Some native connectors would have probably made it easier. It took us about two months to deploy the full solution. It was very fast.

We deal with UiPath directly, but I believe that UiPath used consultants from another firm to help us.

We pay yearly, and I believe a support fee is paid monthly.

On a scale from one to ten, I would give UiPath Process Mining a ten.