UiPath Process Mining Reviews

Our primary use case is identifying complex reports, such as monthly reports that take more than seven to eight hours to execute, and working with clients for automation. It is particularly used for discovery in other processes in SAP, including utility and entertainment clients.

We are able to identify which processes can be automated more easily, and then work with teams, thus saving a significant amount of time. Process Mining has helped avoid the need to sit with different clients to understand processes as it allows us to see via dashboards where automation is feasible.

The most valuable feature of Process Mining is its ability to highlight the points where automation is required and where decisions are needed. It allows us to clearly identify automation opportunities for complicated processes and displays the output in a simple manner.

The tool could be improved by making integration simpler with most applications. There are challenges with browser and legacy applications that need to be addressed.

I have been working with UiPath Process Mining for around six months.

I would rate the stability of the solution around eight out of ten.

Integration is the biggest scalability issue, especially with older applications. Overall, the scalability rating would be affected by integration challenges.

The customer service and support provided by UiPath is quite good, with some room for improvement. They typically provide the necessary details when a high-priority ticket is raised, but technical support could be improved by having more skilled resources available.

Neutral

There was a separate team within our organization that handled the installation on the server, so I was not directly involved with the deployment.

Process Mining saves time in implementing automation, with an estimated twenty to thirty percent time savings. The overall cost reduction might be around ten percent.

The licensing costs for Process Mining are considered expensive. They are dependent on orchestrator and bot licenses, and even with negotiation, the approximate cost could be around fifty thousand dollars per year.

For organizations with complex applications and a need for extensive automation, Process Mining is a helpful tool to identify areas that can be automated.

I used the solution for one of our pharmaceutical clients based in Japan. It was a typical process mining project. They gave us their data, and we fed the data to UiPath. We then prepared dashboards and provided the clients with valuable insights, like the bottleneck for the process and where they could save money.

Our clients were quite shocked at the issues in their processes. They realized that there was a lot of time consumption on approvals. They were very happy with the outcome of the project. They decided to make the changes and observe whether they saw any benefits. If they see any benefits, they will implement it as a live project. It was a typical process mining project.

We use both BasicConnector and AppOne features. We dump our data in the server data and create files in it. In BasicConnector, we do the necessary transformations. In AppOne, we prepare the dashboard based on the best way to represent it.

UiPath has an in-built feature that calculates rework. In most cases, this calculation by UiPath is wrong. UiPath intelligence does not consider that the definition of rework varies for every process and firm. It just considers the normal definition that if a step is repeated twice, it will be a rework. Sometimes, repetition might be necessary for the process.

When we understood the issue was with UiPath intelligence, we deleted it and created our own single-value KPI for rework. The intelligence KPIs offered by the solution are not up to the mark. I don't know if this feature was changed. I am not sure about the current situation.

I have been using the solution for almost a year.

We haven't had any downtime. The product was highly stable, and the data flow was very smooth. It was very fast, too. Even though we were working on virtual machines, the solution was very smooth and fast. I rate its performance a ten out of ten.

The technical support is amazing. If I'm stuck anywhere, I can get the solution within 24 hours. I can totally rely on UiPath's support team.

Positive

We access everything through our Superadmin access. We use the SaaS version. The initial setup is quite easy. It's just a URL. You can contact the vendor and get the credentials. It's very straightforward. It's just like logging into a portal. It's as easy as that. We just have to enter our username and password and start working.

Two business value architects and two data engineers, including me, worked on the solution. All four of us had Superadmin access. We shared the business view link with the clients.

Celonis is a market leader. Celonis does not offer anything outside process mining. If I have identified a bottleneck that can be solved through automation, I cannot do that using Celonis even if I know how to do the automation. I would have to rely on another RPA tool. If I use UiPath, it will be an end-to-end solution for me. If a bottleneck can be solved through automation, I can use UiPath RPA to implement the automation.

The product is very compatible with other UiPath tools. It is the biggest pro. In process mining, the main objective is to determine and identify automation possibilities because we can save money only by doing automation. UiPath RPA is one of the best RPA tools in the market. Getting all these features with one license is beneficial for the people who license the solution and the developers.

I worked as a functional guide and data engineer for our client. The client's team was not sure about what they were lacking. Every process has some bottlenecks, variations, and inefficiencies. The client wanted to understand the flaws in their processes and streamline them. We also helped them understand how they can save money by streamlining the process through automation capabilities.

It's not cheap to implement process mining. We suggested to our clients that they could automate certain processes, but we did not implement them. We only gave them suggestions. We told them about the projected savings they could achieve if they implemented them according to our recommendations. It was a POC. The clients didn't know the concept of process mining. They were just exploring what process mining generally offers and whether it would be wise to implement process mining in all their processes. At the core, it was a typical incident management process. Most of their processes were very closely related to ITSM. They might have other processes like supply chain management and order to cash, but we were not exposed to those processes.

If someone has enough budget, they should choose Celonis because UiPath's process mining is not up to the mark. It's a bit difficult to get data in UiPath. When I used UiPath, there were no connectors to extract data from databases or data warehouses. We were using Databricks. We had to extract data from Databricks in Excel file format manually. Then, we dumped the data into UiPath's server. There are better tools when it comes to process mining. However, if we use UiPath RPA along with UiPath Process Mining, it could be used to its full potential. If someone is not using UiPath RPA, they should choose a different process mining tool.

The end-to-end visibility offered by the Process Mining dashboards was good. Whatever we were trying to build was quite straightforward. If we are comfortable with HTML, then it is quite straightforward. If we are uncomfortable with HTML, we'll face some initial hiccups. However, we will get a hang of it eventually. It won't be a huge roadblock. I have used other process mining and visualization tools. Initially, it was a bit difficult for me.

If we are using UiPath Process Mining in addition to AI Fabric and UiPath RPA, it will deliver the most value. UiPath Process Mining is not a good standalone solution. It is a good solution when we use the whole package. Data visualization tools like Power BI, Tableau, Celonis, and Signavio have drag-and-drop facilities. We just have to mark our dimensions, and the dashboard is complete. In UiPath, we have to do everything by ourselves. We will have to write proper HTML codes. There is a positive aspect to it, too. UiPath allows users to do white labeling. It is a unique feature of the tool. No other product allows users to put a client's logo or change the color scheme.

The ability of the product to remove bottlenecks from a wide range of processes depends on how we mine the processes. It depends on the dashboards we prepare and the analysis we build. It totally depends on the capability of a business value architect. As a data engineer, it doesn't matter to me which tool I'm using. I just do the transformation. It is up to the business value architect and how they derive information from the visualized data to deduce the business cases, values, and bottlenecks. At its core, every data visualization tool is the same.

The overall transparency offered by the solution in our end-to-end processes was great. It was a new experience for us. We also got continuous support from the product's technical team. UiPath generally offers the UiPath Forum. The process mining tool was new last year. Certain questions were not posted on the forum. So we had to read all the documents. Most solutions are available in the documents. We can raise a ticket in the support portal when we face issues. The support team is very helpful. The team helped us with everything, so the project went smoothly.

We didn't integrate the tool with anything. We just dumped the data in the form of flat files. We did all the transformations in SQL Server before dumping the data. Before we feed to our visualization tool, we need to do a basic transformation like handling duplicates. All the other process mining solutions provide users with a space to do the transformation. However, UiPath does not give us that liberty. We must have the final files to start process mining in UiPath. It is a big disadvantage. To overcome this, we must put additional cost for another transformation space like SQL Server.

The project went on for almost two months. There were many hiccups, and the client was new to UiPath Process Mining. In the end, it went smoothly. It took some time because it was a new experience for all of us. The documentation was very helpful. The support team and the people training us in the product were also very helpful. They helped us with all our doubts.

Someone who thinks that streamlining processes with automation is not cost-effective might be someone who doesn't know how processes work. Streamlining processes is the best thing we can do with the processes. Otherwise, we will lose money and won't even notice. We'll just be frustrated and wonder where we are losing the money. We won't earn anything. Every time we receive a project, we focus more on automation because it helps us save money and resources and reduces the risk of human error.

If the process is a standard ERP process, like O2C, AP, AR, or P2P, there are live data connections in UiPath. However, we still cannot do transformations. We must look for a different tool for transformation. People considering using the solution must have some knowledge of HTML and JSON. Certain things do not make sense in UiPath, like the data flow between the backend and frontend. It does not make any sense, and we won't be able to figure it out by looking at the tool. We'll definitely need someone's guidance. If someone is working on traditional process mining tools, UiPath could seem different to them.

All in all, it is a great solution. Every product has some drawbacks. If someone is looking for a full end-to-end solution that includes automation, they should use UiPath. Otherwise, there are better tools in the market.

Overall, I rate the solution an eight and a half out of ten.

This solution can be used for all finance processes. It helps us identify inefficiencies and to see where automation can be useful in processing. I'm managing executive client coverage.

This solution has improved our efficiency.

All of the features are very helpful. This is clearly a mature project product. When it comes to process mining, it has a very strong suite with all the features in terms of being able to read data from various systems and have them analyzed according to certain parameters.

I'm not involved in finance but I know this is an expensive solution. It would be helpful if licensing costs were reduced. 

I've been using this solution for about two years. 

Once it's set up correctly, this is a stable solution. 

The solution is scalable. We currently have several users but are likely to increase that in the future. 

Customer support is very efficient, knowledgeable and helpful.

The initial setup is straightforward and took a couple of days. I worked with our SQL engineers and we were able to deploy in-house. 

We've seen a return in terms of efficiency. 

Licensing costs are expensive. 

It's important to follow the instructions very carefully in terms of the installation. If the solution isn't set up correctly, it won't be stable. 

I recommend this solution and rate it eight out of 10. 

UiPath is deployed when there are large numbers of processes.

We currently get no benefits from process mining because our team has been shut down.

We haven't automated processes based on UiPath Process Mining, but we've used it to gain insight into our processes. It also helps us refine and speed up our standard operating procedures. I rate UiPath Process Mining seven out of 10 for transparency. 

Unlike scan.ai, UiPath Process Mining doesn't provide high-level insights. It isn't easy to integrate. They should stop selling and try to bring more value into the system. A person can have only 10 UiPath Process Mining licenses, but nobody uses them, so in hindsight, everybody feels like UiPath is a failed product.

We have used UiPath Process Mining for three years.

I rate UiPath support five out of 10.

Neutral

Celonis and Scan.ai are 1000 percent better than UiPath Process Mining.

Deploying Process Mining is a complex process. We hired a consultant, but they also failed. Four people are needed for maintenance.

UiPath Process Mining is expensive. Celonis is cheaper and offers more value. It's highly effective, but they need to use the right tool in the right way. If everyone buys a Ford but no one drives it, people will feel that Ford isn't a good car. However, if everyone is driving a Honda, it may be a less well-known car, but everyone thinks it's great because they see it on the road. 

I rate UiPath Process Mining five out of 10. Process mining is an excellent tool, but if the support and implementation are weak, no one will appreciate it, or they will say the wrong things about it. UiPath can improve because no one is perfect in this world. If you go to the server, you will find nobody is using UiPath. All the numbers are fuzzy. No case studies are coming in, so nobody is using it.

I'm using UiPath Process Mining for research and development. I belong to an IT company with many market leaders as clients who belong to the manufacturing industry. I wanted to look into processes you can automate for each service area. I wanted to explore and see which area may be a pain, and I use UiPath Process Mining for that purpose.

The best feature of UiPath Process Mining, compared to a process discovery tool or mining tool I forgot the name of, is that UiPath Process Mining supplies more details about your current workflow and how it influences the business, including what's the delay or roadblock.

The other tool doesn't give you detailed information, so UiPath Process Mining has a significant advantage.

What needs improvement in UiPath Process Mining is manual delay support. For example, I have a pending workflow, and I've not taken action in the last five or ten days, and because of this, the whole process gets delayed, but UiPath Process Mining doesn't provide any manual delay insights. It gives about seventy to seventy-five percent detail on end-to-end process delays, the scope of automation, or the gap, but not about the manual delay, so what would make the solution better is if it communicates manual delay information.

Every business process relies on human activity, with either approval or review, so UiPath Process Mining should capture that area and provide a workflow or diagram that shows more details, such as the impact of the delay, the workflow time without the human delay, etc. That could be too difficult, but it's what I'm expecting as a customer. More automation in UiPath Process Mining would be great.

I've been using UiPath Process Mining since the preview period last year, August.

UiPath Process Mining has become more stable in its latest release, but in terms of ability or what it can do, there's still a lot of room for improvement.

I haven't tried scaling UiPath Process Mining, so I cannot comment on its scalability.

As there's good documentation in the UiPath academy, I didn't need to contact the technical support for UiPath Process Mining. The available documentation helped me a lot.

As UiPath Process Mining is a lightweight tool, its configuration is simple. It's an excellent tool to work with, specifically on the cloud provided by UiPath.

Complete deployment of UiPath Process Mining would take six to eight months.

You can get ROI from UiPath Process Mining because it offers good value for your money.

UiPath Process Mining has different licensing types for users, developers, end-users, or designers. I don't have the figures, price-wise, but because my company is a UiPath partner, there's some discount offered when you buy in bulk. UiPath provides a good deal if you're a bulk user.

UiPath Process Mining gives you value for money compared to some of its competitors in the market.

I'm using UiPath solutions end-to-end, so UiPath Process Mining, UiPath Task Mining, Automation Hub, and UiPath Studio.

I don't remember which version of UiPath Process Mining I'm currently using.

UiPath Process Mining is a hybrid architecture. The software is installed on my private cloud, and the data and analysis go on the public cloud. It's on the UiPath Cloud.

The number of users of UiPath Process Mining depends on the number of clients, so I don't have this figure.

My rating for UiPath Process Mining is a six out of ten because it still needs much improvement in scope. On the other hand, my rating for UiPath overall is eight because it's stable and a market leader. UiPath Process Mining is just a tiny part of UiPath.

I use the solution as a POC in the automotive and financial industries. I use it as an RPA for process mining.

We did two POCs. The first was about repairing vehicles. The second was in a bank environment. That was related to having different branches being able to check customers.

So far, the solution has been effective in helping us automate and streamline. In the case of the financial POC, it helped with sharing and gathering documentation.

The process learning feature inside the wider suite is helpful. It helps with integrating and using, for example, AI features related to process mining. It helps customers expand their digital transformation journey.

The personal learning tools are good.

It's good as a tool to help streamline processes. In one of our POCs, we were able to illustrate to the client how easy the product was to work with. We obtained this goal.

End-to-end visibility is achieved through dashboards. They provide templates. You can personalize those templates and create dashboards with your own views to help maintain visibility. Other products do offer out-of-the-box views that are pretty standard.

UiPath can help remove bottlenecks in a wide range of processes. We can go in and analyze. UiPath can guide us during that process and help us observe issues in an easier way. It has a specific view where you can put features side by side for activity, duration, and frequency to see what can move faster.

The solution has task management capabilities. The product is inside a bigger suite that can do more things. There's task management, for example. There's, of course, process mining analysis. After that, there's the ability to build RPA. The bigger picture would be to have these three factions integrated. However, we've started with process mining. 

It's not very easy to turn raw data into actionable information. You have to prepare your data before uploading. In the pn-premises version, it would often take four hours to prepare a configuration for a single process. Today, you can do that faster. However, you have to create files with various templates - and you have to use specific formats. It all has to be extremely specific, right down to specific log names and column orders. It's a constraint.

The end-to-end visibility could be made more clear. I can't see a specific view frequency or activity frequency.

Performance checking could be improved. I'm not sure if this is due to the fact that they are gradually migrating old features from on-premises to the new cloud version. 

I started using the cloud version of the solution four months ago.

I've never noticed any stability issues. 

I've never attempted to scale the solution. 

I haven't really dealt with support other than to ask about alert modules or the availability of specific alerts. That said, general support was very quick to answer and clear in their response.

I'm also familiar with IBM Process Mining and that tool is easier to use from a technical perspective. It's easier to create processes and upload logs via the UI faster. 

I'm not directly involved in the deployment process. I'm on the cloud version, I'm not sure if much maintenance is needed. 

I haven't attempted to integrate the solution with other products just yet. I'm only using it and uploading it manually. I'm interested in integrating in the future. We're still in the POC phase. Generally speaking, one of its biggest advantages is the possibility of integration with features within the greater ecosystem.

The product overall is good. It has enough views for analyzing processes, yet there are still no distinctive capabilities or features to pay attention to. That's just in relation to my own personal processes at this time. 

In the end, streamlining processes with automation will be cost-effective. A big part of our work is to help the client understand the processes and to show them, if they are working in the wrong way, how they can fix it and save money. By improving processes, customers ultimately will cut costs. You have to sync and streamline before you throw money in.

I'd advise people to be careful about the input of data. Sometimes, specific forms or structures are needed.

I'd rate the solution seven out of ten. 

We are using Process Mining to identify processes to be automated. We are also using the product as part of our hyper-automation strategy. Right now we have been able to identify a lot of automation opportunities within the company based on the data that we are collecting from different system processes.  

My shortlist of valuable features includes all the different types of analysis. For example, you can do a root cause analysis. In other words, if you have a process that has many different scenarios, you can identify where the problem is. You can also identify bottlenecks with root cause analysis. You do this by looking at the time that has been spent in specific stages or steps within the processes being performed. So the benefit is identifying the root cause by identifying the time that it takes to release that specific bottleneck. You can then look for ways to remedy the bottleneck.  

To exemplify how this works, let's say you have a process that in the regular SLA (Service Level Agreement) takes two days for response time. The process is getting stuck in one step consistently and just that step is taking a day-and-a-half. The rest of your process is only half of a day, but just because there is a problem in one step, you are taking two days to complete the response. Now that the critical step is identified, you can look at taking measures to ease that pain point.  

Another great feature is the ability to see processes at a higher level and take in the whole picture. If a process has too many variances — say there are 20 different ways of doing the task — you can identify which process is the one where that happens more often. This will prompt you to focus on that process for any possible ways to automate it and simplify the complexity.  

One of the main pain points that I identified with the tool is the simulation. What I am looking for is a tool that is able to help us simulate scenarios. In practice, we pose scenarios to determine what happens if we change the value of a specific step in the process. A good simulation module would help you answer the question as to how well making that change will go. Process Mining is more of a pure process mining tool, but I think adding simulation capabilities will increase the value of the solution exponentially. Adding simulation capabilities would allow us to do some additional forecasting as well. I think my suggestion — considering the product category — is doing more to support integration with that type of simulation capability even if it is not directly in the product.  

A second pain point has to do with a deeper exploration of what you have mined. If there were an option to export to UiPath Orchestrator or the UiPath Studio functionality you can then further explore and utilize whatever you have mined. The export would make the process into some usable components that could be mined or used in other ways. I think that will be a great help and addition to the product. It would mostly be useful for development purposes.  

We have been using the Process Mining (it used to be Process Gold) for about four months now.  

I am actually impressed with the stability of the product to this point in time. We have not experienced any issues with lagging or processing problems.  

Process Mining is definitely scalable. We have been able to add some other business departments to work with the product so they can start looking into the efficiency of their processes as well.  

The other thing that affects scalability is tenancy. With the on-premises solution, they were offering a multi-tenancy option, where then you can partition everything. On the cloud, it is a little bit different because everyone just gets a tenant in the beginning. Both are scalable, it is just handling the scalability differently.  

For now, the group of people using the product is more centralized. Use is limited to a few people within the Center of Excellence because we are the ones currently making all of the process analysis. We are making decisions based on the data we mine. It is not yet enabled for use by everyone at the organization. So, for now, less than 10 people have access to it. There is no reason to believe that this usage will not be easy to scale.   

Of those 10 people, just two or three are required to be involved with deploying the updates and maintaining the solution.  

I have not yet had to use technical support for Process Mining. I have used the tech support for other UiPath tools in the past with other technologies such as Orchestrator and Studio, and I have experienced a very good response from the tech support team. They act pretty quickly on anything that we ask them for and most of the time their analysis and their recommendations are very accurate. I assume that the tech support experience for Process Mining will be similar as it is within the same company.  

The initial setup is pretty straightforward because it is on the cloud. I am not really sure how difficult it is to install on-premises, but in the cloud, it is very simple.  

The way that we started here is by getting a trial version of Process Mining. With that, we got to play around with the tool and we got to see whatever we needed to see to make our decision about using the product. When we decided, UiPath just converted the license into an enterprise license and that was the extent of the difficulty of 'installation.' It was really a seamless integration that virtually required no installation time or configuration.   

We are currently working on an ELA (Enterprise Licensing Agreement), but usually, the pricing of Process Mining is based on an annual subscription.  

The cost per year depends on the users and what the clients are able to negotiate with their salesperson. The use case factors into the cost in the end.  

We did not actually evaluate other options before choosing UiPath Process Mining, but we did a broader assessment and analysis of multiple tools. The main drivers of our assessment were the integration with RPA (Robotic Process Automation) and road mapping the product and additional features that the particular product offered. We wanted to integrate the solution well with the RPA and we needed to know what the immediate capabilities of the product were. Of course, the cost played into this as well, but the cost is a consideration when you are effectively comparing a breakdown of functionality. Some features may be worth more to you than others.   

One of the things that I will suggest for people looking into this type of solution is to also look into task mining. That is another complementary feature within process mining that is going to allow users to see all their processes from a more detailed perspective based on individual tasks within the processes.  

On a scale from one to ten where one is the worst, and ten is the best, I would rate UiPath Process Mining as a nine-out-of-ten. The capabilities are strong and the product performs at a high level.  

UiPath is a platform that I use for automation in the enterprise.

I mine the process. In terms of Process Mining, I basically do the following: your SME can perform a process in a variety of ways. For example, let's say you call me and ask me a structured question. Consider the possibility that five of your coworkers are performing a similar task. 

They may have their own way of asking questions or carrying out a specific procedure. Then, depending on the type of associate you have, the number of questions you ask. The Process Mining solution will essentially figure out what the process variations are. These variations have been identified. Also, if there are gaps where people may not be following a standard process correctly, those gaps will be remembered as well.

It provides the visualization, the PI data, and all other information.

I believe it is adequate. I don't think there is an issue with the tool.

While it is fairly stable, this is something that could be improved.

I have been using UiPath Process Mining for two years.

We are working with the latest version.

UiPath Process Mining is fairly stable.

iPath Process Mining is easily scalable.

The number of users varies from client to client. There are a number of clients.

Technical support is very useful.

We use everything from Process Mining to RPA to OCR in UiPath. We use UiPath ProcessGold.

It is straightforward to set up. Because it is cloud-based, all you need is the right subscription, account, and set up in your company to use it.

Yes, I have seen a return on investment. The ROI varies depending on the process, but it is really good.

Regarding the price, I'm not sure. My procurement team handles this, so I don't have to worry about it.

I will undoubtedly use them because they are an excellent solution that I believe I should recommend to everyone. In fact, the entire UiPath suite is extremely user-friendly, which is why I consider it to be one of the best tools on the market.

I would rate UiPath Process Mining a nine out of ten.