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reviewer1481346 - PeerSpot reviewer
Automation Senior Advisor at a computer software company with 10,001+ employees
Real User
Identifies and automates repetitive tasks in an effort to eliminate human error
Pros and Cons
  • "I think once you start using it, it's absolutely vital on a project. It's truly one of the most helpful things for a project."
  • "I used to be a trainer and an instructional designer. I think the training has to be more specific — it's a little scattered."

What needs improvement?

I don't think Process Mining has any areas for improvement. I think once you start using it, it's absolutely vital for a project. It's truly one of the most helpful things for a project.

It should be an original part of the package and not just an add-on. Obviously, that makes it more expensive. But I think that once people see the value and they use it, it's so important for everybody. The BAs are really impressed and the developers really get a kick out of it — they love it. It makes it easier to sell. I believe it's even more valuable than Automation Hub.

I used to be a trainer and an instructional designer. I think the training has to be more specific — it's a little scattered.

For how long have I used the solution?

I have been using this solution for two months.

What do I think about the scalability of the solution?

We've never experienced any issues with either scalability or stability. My team never had trouble with it.

How are customer service and support?

Customer support is excellent. My CSMs are phenomenal.

Buyer's Guide
UiPath Process Mining
March 2025
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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How was the initial setup?

The initial setup is quite straightforward. Deployment takes one day. Once you have Orchestrator, it's not hard.

What was our ROI?

Our customers are extremely satisfied with their ROI with this solution.

What other advice do I have?

You really have to know the product and know how it works with the initial studio and who you want to talk to at what level to make sure that you can sell the product.

Overall, on a scale from one to ten, I would give this solution a rating of nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
RPA Practice Head / Delivery Manager at Knot Solutions FZ LLC
Real User
Covers many features and platforms that are valuable
Pros and Cons
  • "We have deployed it for many processes, mainly for human resources, IT, marketing and also for sales. A new aspect is for procurement."
  • "In terms of what can be improved, what I've seen so far in most of the implementations is that the client's expectations towards the RPA solution and their road map for the solution are different. The road map should be very clear in terms of what should be done and why it has to be done."

What is our primary use case?

We don't actually use it in our company, we deploy ProcessGold in our clients' premises and provide the services for this solution. We have deployed it for many processes, mainly for human resources, IT, marketing and also for sales. A new aspect is for procurement.

What is most valuable?

The features I have found most valuable include the procurement because that is valuable to the clients. The RPA covers so many features and platforms and offers the same features.

We have deployed all the features, for all the verticals that I have mentioned here. UiPath featured them recently, they were valuable to the customer.

What needs improvement?

In terms of what can be improved, what I've seen so far in most of the implementations is that the client's expectations towards the RPA solution and their road map for the solution are different. The road map should be very clear in terms of what should be done and why it has to be done.

As for features that should be included in the next release, I would say that the UiPath should follow a flow X where a person who has a business process understanding and has an understanding of UiPath would be able to automate their own processes.

For how long have I used the solution?

I have been using ProcessGold for approximately three years.

What do I think about the stability of the solution?

With what I've seen so far in my three years of experience, I see that it is stable. If there are not a lot of changes in the process before it is automated, then it is always stable.

What do I think about the scalability of the solution?

ProcessGold is certainly scalable.

In terms of how many people are using this solution, if you add the positions around the RPA, basically every process will have their own business people working on that particular process. So, typically, we have deployed more than 30 plus processes until now and more than 60 to 70 people are working on that particular process.

How are customer service and technical support?

I am in touch with technical support when we are working for our client with automations. I know which product features we need to talk to the UiPath guy about. 

I am 100% satisfied with the UiPath technical support.

How was the initial setup?

The initial setup is straightforward. For the whole UiPath implementation, it typically takes four to five days to set up the whole thing and make it run.

Which other solutions did I evaluate?

I am the practice head for the RPA. So my team has hands on experience on other tools, as well. This includes Automation Anywhere and NeoDesk, and their latest software.

The main differences between UiPath and Automation Anywhere are that typically, the features which are offered by the RPA vendors seems to be the same, except on the user interface level, the IDE. UiPath provides a kind of a work proposed structure. But with Automation Anywhere there's a different kind of flow. The flexibility of development is better with UiPath. Otherwise I don't see any difference at all - all the features are supported by every vendor. 

What other advice do I have?

The processes which are identified as the RPA candidates have to be thoroughly assessed. Unless and until the process is not qualified as a candidate, we should not take any chances by automating it. I would say that the process identification is a key part and the business owners who own that particular process should come up with an assessment.

On a scale of one to ten - I would rate this product a ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
UiPath Process Mining
March 2025
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Manoj Helkiah - PeerSpot reviewer
Group Manager at HCL Technologies
Real User
Provides AI center for document understanding
Pros and Cons
  • "The most valuable feature is the AI center for document understanding."
  • "The product could diversify into creating apps."

What is most valuable?

The most valuable feature is the AI center for document understanding.

What needs improvement?

The product could diversify into creating apps. For example, if you look at Power Automate, it's not just RPA. They also have applications. You can do low-code applications. They could add something that can help develop very small mobile and web applications, which is where the industry is going. So maybe UiPath can also follow suit.

For how long have I used the solution?

I have been using this solution for about four years. We are an SI company, and we deploy UiPath for some of our clients.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

It's scalable depending on how you deploy it. For UiPath Cloud, scalability is not an issue.

How are customer service and support?

We have a very good relationship with technical support. As a company, I belong to HCL, so we have a very good relationship with UiPath. Our experience with UiPath has always been very good.

What was our ROI?

The ROI is around 30% to 40%.

What other advice do I have?

I would rate this solution 9 out of 10. 

My advice is to try the new citizen developer. UiPath has also come up with a citizen developer suite. I'd recommend that. UiPath also has a test suite. We are experimenting with that now, but those are my two recommendations.

The product is very good, very stable, very scalable, and secure. The only reason I wouldn't give it a 10 is because most of the other products are going the low-code, no-code way for applications.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Emilio Valle - PeerSpot reviewer
Programmer at Banco de Guatemala
Real User
Top 5Leaderboard
Provides us with nearly complete control and reduces user time
Pros and Cons
  • "We find the solution to be really easy not just for development purposes, but also for its use and ability to be understood."
  • "The remote desktop we utilize suffers from inconsistent performance, sometimes functioning well and other times not."

What is our primary use case?

We find the solution to be really easy not just for development purposes, but also for its use and ability to be understood. We can use it to reduce user time. 

What is most valuable?

UiPath Process Mining allows us to have almost complete control. This is because we have many keys carrying out activities, us working in a very important organization.

What needs improvement?

In the current COVID-plagued environments, we built many bots, which was a plus, in place of requiring people to be physically present in the organization.

We use UiPath Mining Review in multiple forums. At the day's outset, we upload economic information and make much use of the financial reports at day's end. This used to be done manually, but the solution now allows us to do so automatically. As such, we focus our attention on many areas. 

This said, the remote desktop we utilize suffers from inconsistent performance, sometimes functioning well and other times not. 

There should also be adapters for enabling more control of the remote desktop. The solution should include some adapters for numeric use, as well as a remote tester. 

For how long have I used the solution?

I started using UiPath in the organization around two-and-a-half years ago. 

What do I think about the stability of the solution?

The stability is really good.

What do I think about the scalability of the solution?

We do have plans to increase the solution's usage. I started with its use in the organization. In the beginning there were two of us, following the exit of another person. Towards the end of 2020 I had help, as I was teaching others how to assist me with the solution's use. We do not need many people to carry out the work.

We are hiring step-by-step. For the moment, there are two or three others who assist me, but not at a high level. This is being done gradually and they are being allocated time to analyze the results of the solution. 

How are customer service and technical support?

Technical support is really great. We had various issues, including those involving other processes and problematic compatibility, when we updated in January to the version I mentioned. 

Which solution did I use previously and why did I switch?

We did not previously utilize a different solution. 

How was the initial setup?

We deploy both on-premises and through hybrid cloud, with Amazon AWS.

The installation process involved several steps, the first one involving the need for digital information to our desktop applications.

The deployment is not difficult and can vary in time. averaging around two weeks, especially when we have the documentation. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs are on an annual basis. 

In addition to the standard licensing costs we incur fees with a vendor here in Guatemala. I am referring to the service provider license and it is in respects of us being a public organization. 

What other advice do I have?

I started using the solution from the inception of my organization and make use of it solely.

I am solely responsible for all deployment, maintenance and ancillary matters concerning UiPath.

I recommend the use of UiPath Process Mining. As UiPath is really easy to understand and control, it is wonderful. It is really comfortable for development purposes.

I rate UiPath Process Mining as a ten, since I feel pretty great working with it. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1260327 - PeerSpot reviewer
Associate Vice President at a tech services company with 1,001-5,000 employees
Real User
The ability to automate processes helps us to save time and costs
Pros and Cons
  • "This product is easy-to-use and the interface is simple and user-friendly."
  • "The cost should be improved with variable models to help different types of users afford the product."
  • "Integration with new technologies should be kept up-to-date so they can be adopted as they are released."

What is our primary use case?

We use this product for robotic automation. With it, we are automating certain standard business processes so they do not have to be handled manually. We can build robots to run automated processes to complete these standard tasks that we would normally have to do manually, otherwise, on a periodic basis. So instead of doing these repetitive tasks manually, the robot is doing it instead of us and it takes care of them automatically.  

How has it helped my organization?

The product helps us in many ways. The ability to automate processes helps us to save time. When we save time, we also save costs. So we spend fewer man-hours on certain tasks and enhance productivity. It is a nice tool for us and streamlining workflow.  

What is most valuable?

The parts of the product that are most valuable are that it is easy to deploy and easy to manage. The user interface is simple and user-friendly. Integrations with other products are also very easy. This is why we continue to use the product rather than something else.  

What needs improvement?

Some things could be improved in ProcessGold even though it is already very useful. New integrations sometimes depend on new technologies or new hardware. The compatibility with the various integrations with new technologies should be enhanced so that these can be adopted as they become available.  

It is an expensive solution. It would be good if the company could consider some type of change to the licensing model that could help clients better regulate the costs in different ways.  

Another improvement would be on the development side for test management. It would be nice to be able to create new custom features for testing within that module.  

What do I think about the stability of the solution?

The stability of the product is fine. We are not having too many serious technical problems with deployed robots. It is all working properly.  

What do I think about the scalability of the solution?

The scalability of ProcessGold is fine. I know of different companies that are using it with anywhere between 10 servers to 2000 servers. I do not think that scalability has any serious restrictions.  

As far as how many users are using the solution and their roles in the company, generally, only admins are using the product. So we have only around six or seven people using the product directly in the company although other people may benefit from the processes that it handles. We need a maximum of only two or three people on staff for deployment and maintenance.  

In the future, we are planning to increase our usage a lot. Right now we have about 25 licenses with 25 robots.  We have plenty of reasons to build new processes and increase the number of licenses to about 50 and double our usage while leveraging the advantage that automation offers. What we actually do ends up depending on the business scenarios. If we see a lot of business enhancement and growth in the market, of course we will continue to expand what we do.  

How are customer service and technical support?

We have not used technical support too much, but when we have needed to use it they helped us with any issues. Their performance has been okay for us. We did not have any problems with them.  

How was the initial setup?

The initial setup was okay. It was not very complex. The implementation took around one month total.  

What about the implementation team?

When it came to the implementation, there was a partner who helped me with the integration and deployment.  

What's my experience with pricing, setup cost, and licensing?

We pay around $200,000 for licensing the product. We also have additional costs. There is a yearly maintenance fee that is 20% of the license. So that comes to an additional $40,000 a year for the maintenance and support.  

Which other solutions did I evaluate?

This is the first product that we have used for robotic automation. We did check into other options, but from the perspective of the available features and what we felt we needed, this was the best product and the best choice. The ease-of-use allowed us to adopt it quickly.  

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate this as an eight. It is an eight rather than higher because there is always, something to do to make even a very good product better.  

The advice that I have for people considering adopting this product is that it is important to define scenarios in the beginning before starting to build them. It is best to start working with simple scenarios. After they have success with that, they can try things that are more complex. It is tempting to want to just jump in and do complex things right away, but it is important not to rush into complex development when using this kind of tool.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Bryan Senter - PeerSpot reviewer
Strategic Alliance Manager, Public Sector at a tech services company with 5,001-10,000 employees
Real User
You can identify individual tasks that are potentially consuming time within each process
Pros and Cons
  • "With Salesforce, you can identify individual tasks that are potentially consuming time within each process. You can see what process you want to automate and which task within a process will give you the most bang for your buck."
  • "Setting up UiPath is relatively complex. It potentially involves multiple business units. First, you need to set up the connectors. If you want to analyze enterprise performance, you will have to do enterprise connectors, which means you must deal with different system owners, security, and things like that. That can get complicated."

What is our primary use case?

We use it to identify and map out processes in our system then identify areas that would be good candidates for automation. You can use it to analyze your entire enterprise, including ERP, CRM, etc. It's not limited to a single workstation.

What is most valuable?

With Salesforce, you can identify individual tasks that are potentially consuming time within each process. You can see what process you want to automate and which task within a process will give you the most bang for your buck.

You can compare performance over time and see if your changes push a bottleneck downstream or what kind of results you're getting with it. Otherwise, you can use it to measure the performance increases you can introduce.

For how long have I used the solution?

I've been using UiPath for about a year. 

What do I think about the stability of the solution?

UiPath's stability is excellent. 

What do I think about the scalability of the solution?

UiPath is scalable, and it can work offline. You can build the collection separate from the process mining instance and then feed it as a series of files, log files, etc. In addition, you can limit its impact to a specific sandbox, so it can work in a secure environment that way. 

UiPath can be used as a standalone tool, or with the UiPath automation hub, it can produce documentation and even scale out by integrating with other solutions. 

How was the initial setup?

Setting up UiPath is relatively complex. It potentially involves multiple business units. First, you need to set up the connectors. If you want to analyze enterprise performance, you will have to do enterprise connectors, which means you must deal with different system owners, security, and things like that. That can get complicated. 

After installation, one person could certainly maintain it, but it would depend on how many different things you're monitoring, 

What was our ROI?

If you're in a situation where UiPath will be helpful to you, then you're going to get an amazing return.

What other advice do I have?

I rate UiPath 10 out of 10. It's as good or better than anything else out there I'm aware of. If you plan to implement it, I advise you to work with an experienced partner. It takes a specialized skillset with a combination of business and technical know-how to set UiPath up and to get the most out of it, you want to work with someone who knows.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1401837 - PeerSpot reviewer
Consultant at a tech services company with 10,001+ employees
Real User
The human-in-the-loop features are helpful
Pros and Cons
  • "UiPath's human-in-the-loop features are helpful."
  • "It would be nice if UiPath's Document Understanding feature supported more languages. I don't think it supports Chinese or Japanese. We have been working in the Asia-Pacific region for a long time, and this prevents us from recommending the solution to some customers."

What is most valuable?

UiPath's human-in-the-loop features are helpful.

What needs improvement?

It would be nice if UiPath's Document Understanding feature supported more languages. I don't think it supports Chinese or Japanese. We have been working in the Asia-Pacific region for a long time, and this prevents us from recommending the solution to some customers.

For how long have I used the solution?

I've been using UiPath Process Mining for three years.

What do I think about the stability of the solution?

In general, UiPath is stable, but the document understanding part is less reliable. Some of our clients using document understanding were not happy with the results.

What do I think about the scalability of the solution?

I think UiPath is scalable. That's what customers are looking for right now. 

How was the initial setup?

UiPath is easy to set up on a machine, but it's a bit difficult to install it on a more complex cloud environment. For example, it's complicated to deploy across two AWS instances.

What was our ROI?

It takes a bit longer to see value. A customer will see ROI if they have a sizeable budget and the patience to wait until they get a return. 

Which other solutions did I evaluate?

UiPath is a bit on the higher side compared to solutions like Automation Anywhere and Blue Prism. However, people tend to go with UiPath because it's more seamlessness.

What other advice do I have?

I rate UiPath Process Mining eight out of 10. New products are coming out like ABBYY OCR that claim they can do these things better, but they can't. The cost per page for UiPath is on the higher side, so that is the reason.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Sr. Manager, Digital Transformation at Raya Integration
Reseller
Top 20
Good support, reasonably priced, and the analysis of operational processes works well
Pros and Cons
  • "The most valuable feature is the analysis of operational processes."
  • "The interface could be more user-friendly so that it is easier for business people to use."

What is our primary use case?

I work with UI Process Mining at my client's company.

What is most valuable?

The most valuable feature is the analysis of operational processes. 

What needs improvement?

The interface could be more user-friendly so that it is easier for business people to use. As it is now, using this product requires a specific understanding and training. If the interface were simpler then it would be easier to use.

For how long have I used the solution?

I have been working with UiPath Process Mining for less than one year.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

I think that it is scalable.

How are customer service and technical support?

The technical support is very good.

What's my experience with pricing, setup cost, and licensing?

It is not an expensive product, although the price could be lower.

What other advice do I have?

My advice for anybody who is interesting in UiPath Process Mining is to try it as a proof of concept, first, so that they can determine its capabilities.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Download our free UiPath Process Mining Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
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Process Mining
Buyer's Guide
Download our free UiPath Process Mining Report and get advice and tips from experienced pros sharing their opinions.