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Head of Research And Development at a consultancy with 11-50 employees
Real User
Easy to use and has good support
Pros and Cons
  • "Its most valuable features are that it is easy to use and to find people who actually do the UiPath."
  • "Instead of doing only UiPath bots, it should handle other bots as well. Then I can deploy automation anywhere on any other software. It should not be only UiPath. That's the future of it."

What is our primary use case?

So far our primary use has been for process flow. How do you automate? In most of the cases, it was multi-source data collection systems from multiple sources and getting all the information to one point. There is an email or a message. Then how do you get the data from different sources and put them into one language? So far most of the use cases were just that.

What is most valuable?

Its most valuable features are that it is easy to use and to find people who actually use the UiPath.

What needs improvement?

The main thing that can be improved is the price, nobody wants to pay that much money for a scheduler.

Another feature they can add is, instead of doing only UiPath bots, it should handle other bots as well. Then I can deploy automation anywhere on any other software. It should not be only UiPath. That's the future of it.

For how long have I used the solution?

I have been using ProcessGold for a year.

Buyer's Guide
UiPath Process Mining
October 2024
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,763 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. I think there are three people from my team using the solution now.

How are customer service and support?

Overall the technical support is good. I'm satisfied with it.

How was the initial setup?

The initial setup is straightforward. You just need to have UiPath and it's straightforward. Deployment time depends on the problem you're trying to solve. In our case, it took three to four days.

The client has the software and the licenses, and we are the guys who program it for them. The maintenance is up to the client. We just file up and give it to them, that's it. All the guys are on-site during development and deployment.

Our clients are enterprise sized companies.

What's my experience with pricing, setup cost, and licensing?

Since it's a former client, they are generally UiPath resellers. They already have that connection with UiPath so they get a cheaper expert. But if we are looking for other deployments, they become really expensive because the ROI is difficult to attain for small scale businesses.

What other advice do I have?

I would recommend ProcessGold, but I think the price has to come down. It's too high.

On a scale of one to ten, I would give ProcessGold an eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Somasundaram N. - PeerSpot reviewer
Managing Director at Finixel Technologies Private Limited
Reseller
Effective invoice processing, scalable, but interface could be better
Pros and Cons
  • "UiPath Process Mining is scalable."
  • "We feel there is some problem with the user interface, it is sometimes difficult to navigate to the area you want. Additionally, the bot hangs at times."

What is our primary use case?

We are using UiPath Process Mining for procurement and finance automation.

How has it helped my organization?

UiPath Process Mining has improved our organization by clearing invoices. We use it to take information from the manual invoice, which is generated by the suppliers, to read, scan, and input the invoice data into the SAP system for clearance. We use the raw data from the supplier invoice and feeding into the system.

What needs improvement?

We feel there is some problem with the user interface, it is sometimes difficult to navigate to the area you want. Additionally, the bot hangs at times.

In the next release, it would be beneficial to have a conversational bot that can give voice alerts for problems.

For how long have I used the solution?

I have used UiPath Process Mining within the last 12 months.

What do I think about the stability of the solution?

In our testing, UiPath Process Mining has been stable. We have had some bot delays, but overall it has been good.

What do I think about the scalability of the solution?

UiPath Process Mining is scalable.

What was our ROI?

The return of investment happens over three years.

What other advice do I have?

Those looking to implement UiPath Process Mining should go through the modules step by step and get familiar with the bots in the system, only then should they scale up. They should not scale up too many systems at the same time.

I rate UiPath Process Mining a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Buyer's Guide
UiPath Process Mining
October 2024
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,763 professionals have used our research since 2012.
Director at a financial services firm with 1,001-5,000 employees
Real User
Intuitive features that make it less complex, but they could increase the data management feature set
Pros and Cons
  • "It's an extensive solution."
  • "The user interface could be more user intuitive."

What is most valuable?

It's an extensive solution.

Some of the more intuitive features make it a little bit less complex.

What needs improvement?

The user interface could be more user intuitive.

Also, they need some better data management features. For example, as far as what we are collecting, being able to decipher and comprehend what the process or flow is, that we are looking at. 

They could increase the feature set.

I would like to see the ability to do fixes, such as to address and mitigate some of the gaps or issues in the process flow.

They could develop models, or use cases that can be leveraged for mitigating and remediating process gaps.

What other advice do I have?

I would rate UiPath Process Mining a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project Manager at a legal firm with 11-50 employees
Real User
Capture process helps to understand how your process steps work and what you can do to improve them but stability needs improvement
Pros and Cons
  • "The most valuable feature is the capture process. That is really good because it helps you to understand how your process steps work and what you can do to improve them. It helps to make it more visibility and tangibility into what you are doing in terms of the processes."
  • "It is stable, but not the top of the curve. It can be improved, let's put it that way."

What is most valuable?

The most valuable feature is the capture process. That is really good because it helps you to understand how your process steps work and what you can do to improve them. It helps to make it more visibility and tangibility into what you are doing in terms of the processes.

There is room for improvement. It is a helpful tool, I don't want to imply that it's useless. It helps to figure out if there are any steps that can be removed. It also helps to simplify the process and with the standardization of tasks because if you ask two people who are basically doing the same thing, to capture those steps you'll figure out that there is a lot of redundancy improvements in terms of aligning the way of working and maybe reducing some steps or removing them completely.

For how long have I used the solution?

I have been using UiPath Process Mining for three months. 

What do I think about the stability of the solution?

It is stable, but not the top of the curve. It can be improved, let's put it that way.

What do I think about the scalability of the solution?

In terms of scalability, it's medium to high. In my company, there are around 10 to 15 users. No more than that. I think it's a good number of people because usually these kinds of processes are not used by everybody. It's for process experts who are trying to understand and to eliminate waste within your process.

How are customer service and technical support?

The technical support is good although it can be further enhanced. By that I mean that it should have a faster response. When you have an incident or a ticket we expect a quicker response.

Which solution did I use previously and why did I switch?

We also looked at Celonis. It does pretty much the same thing. The advantage of Celonis is that you can see that the log has a bunch of low activity in one Excel file and then the tool can process that information and provide you with some insight.

This is an aspect that we are interested in. Of course, it is not suitable for all processes because it is highly dependent on the technology that you need to have the log available in. But if you have the log available then it is quite helpful to have a tool to analyze that.

How was the initial setup?

The initial setup was easy because it is a cloud version, so it's not so complicated. I'm not sure about the on-premise. Maybe the one on-premise would be more difficult to install but I don't have experience with that. 

What's my experience with pricing, setup cost, and licensing?

Considering that the solution is not fully stabilized and is not a mature product, the pricing can be further reduced. I expect it to be a little bit lower, especially during this time because it is in a maturity curve so they are ramping up the product. I expect it to be a little lower than what it is. 

What other advice do I have?

UiPath is a solid company. It's almost the best on the market today. Process mining is something that will help the RPA process because, in the end, those tools, like process mining/ process simplification and standardization are hand in the hand of RPA. Process mining will reach a certain level in the future. I think it is a company to look at and to invest in this technology. Grow with the company because it's a solid one.

I would rate it a seven out of ten.

In the next release, I would like for there to be a way to automatically do mining activity instead of recording yourself on the screen. Similar to other products on the market.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ivan Cardenas - PeerSpot reviewer
Expert engineer III at Sophos Solutions
Reseller
Top 10
Integrates with other tools, isn't too hard to set up, and helps build great bots
Pros and Cons
  • "We can connect Microsoft with the bot and share documents."
  • "There are a few complexities involved in setting up the solution."

What is our primary use case?

We primarily use the solution to automate processes such as opening the document, creating the information, getting information, sharing the information, et cetera. We decided to create and activate the bot.

What is most valuable?

The library that I can implement in the current bot is great.

Within minutes, we can have intelligence. We can connect Microsoft with the bot and share documents.

You can integrate it with other tools.

The initial setup isn’t too difficult.

What needs improvement?

They should work to make it possible to handle legal processing tasks easier and more accurately.

There are a few complexities involved in setting up the solution.

What do I think about the scalability of the solution?

I’m not sure how many people are using the solution. Some are using Process Mining; however, parts of the team may not be. Only a few people use it. There may be around five that work directly with it.

How was the initial setup?

The initial setup isn’t too tricky. We have to create all of the processes we’ll implement in Salesforce. We also have to do some research first to get everything ready. We have to get all of the information into Salesforce and have everything set up correctly before beginning. There may be some complexities depending on what you need to do. However, we take the time since we want Salesforce integrated properly.

You only need a few people to maintain the solution.

What other advice do I have?

I’d rate the solution nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PeerSpot user
Program Manager - IA at Proven Consult
Real User
Straightforward to set up, good support, and is very handy for beginning with RPA
Pros and Cons
  • "What I like about this solution is the way it identifies the process and the transformation from data to some analysis between appliances."
  • "Not everyone in the business can readily provide the kind of information that is to be put into process mining, which is an area that needs to be worked on."

What is our primary use case?

We are IT, service providers. We help our customers use this solution.

When you have a huge inventory of business processes, and you need to understand where to begin your automation journey. 

That is where process mining becomes a very handy, tool.

With the help of the CPG logs, we can data mine the database logs, which processes consume more time, which is more critical, and which is more business.

What is most valuable?

What I like about this solution is the way it identifies the process and the transformation from data to some analysis between appliances.

What needs improvement?

Process mining doesn't need an improvement as such. However, to get the data from the business process, the backend data, and the log data, from the business and feeding that to process mining is a challenge. 

Not everyone in the business can readily provide the kind of information that is to be put into process mining, which is an area that needs to be worked on.

At the moment, process mining is a new product, so the pitfalls or the cons of this tool are yet to be realized. It's too early to say.

What I would expect is a little bit of an AI component included in process mining. That would help the developers or the business analyst get more insights into the other possible options. 

The element of features that can be included. At the moment it is data-driven. There should be some improvement in terms of its intelligence to artificial means. That is what I'm looking for from them.

For how long have I used the solution?

I have been using UiPath for six months.

I am using the latest version.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

Process Mining is scalable, providing that it is applied to process mining as an input.

We plan to continue providing this solution to our clients.

How are customer service and technical support?

Support from UiPath is easy. We have not had any challenge in terms of getting their assistance.

How was the initial setup?

The initial setup was straightforward. It was very quick.

What about the implementation team?

The installation was done by someone on our IT team.

What other advice do I have?

Definitely, I would recommend it. This is a very good tool. The inputs to this process mining are also very good.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Nayeem  Mohammed - PeerSpot reviewer
Nayeem MohammedProgram Manager - IA at Proven Consult
Real User

More detail about Process Mining....


Every enterprise system—like SAP, Salesforce or Oracle—captures event data related to your processes. Process mining reads this data and transforms it into an event log. This event log contains three key pieces of information vital for process mining: a time stamp, a case ID, and an activity.

Using the event log, process mining automatically creates a process graph that lets you understand every detail of your process—including the timing of each step and all the variations in process flows. That’s exactly the level and type of detail you need.

The visualization capabilities built into advanced process mining tools help you zero in on what should be optimized, how to do it, and what the return on your efforts will be. You can easily build and prioritize your automation pipeline or process optimization efforts. You’ll be able to immediately understand the impacts of proposed process changes or automations—including costs saved and effort required.

IrfanRashid - PeerSpot reviewer
Owner at Atominos consulting
Real User
Top 5
Issue-free with good performance and helpful support
Pros and Cons
  • "We find the solution is scalable."
  • "It's quite an expensive solution."

What is most valuable?

It's a good solution. 

We like the P2P, Purchase-to-Pay aspect of the product.

It has been issue-free and works well.  

The solution is straightforward. 

We find the solution is scalable. 

It's quite stable. 

What needs improvement?

It's quite an expensive solution. It's not competitive right now. 

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

It keeps on updating all the technologies, so it is scalable.

We have around 15 users on the product right now. We do have plans to increase usage. 

How are customer service and support?

Technical support is very good. They are helpful and responsive.

How was the initial setup?

It is easy to set up. We found the entire process to be straightforward and simple. 

Normally, it takes around two to three months to get everything up and running.

What's my experience with pricing, setup cost, and licensing?

It's costly. They have to bring down the cost to be competitive in this market.

What other advice do I have?

We are the service provider. We are not the user, we are the service provider. We are partners with UiPath.

I'd recommend the solution to other organizations. 

They have good partner management, and they have a good solution. However, the pricing is somewhat high, and they need to work on the pricing part.

I'd rate the product eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
KenLee - PeerSpot reviewer
Managing Director at WiderWorld
Real User
Scalable, stable, and useful roadmap
Pros and Cons
  • "UiPath Process Mining has a good roadmap ahead for the future."
  • "The technical support for UiPath Process Mining needs some improvement."

What is most valuable?

UiPath Process Mining has a good roadmap ahead for the future.

For how long have I used the solution?

I have been using UiPath Process Mining for approximately five years.

What do I think about the stability of the solution?

The stability of UiPath Process Mining is okay

What do I think about the scalability of the solution?

UiPath Process Mining can scale well.

How are customer service and support?

The technical support for UiPath Process Mining needs some improvement.

What was our ROI?

I have seen a return on investment from using UiPath Process Mining.

What's my experience with pricing, setup cost, and licensing?

The price of UiPath Process Mining could improve.

What other advice do I have?

There is a lot of good information on YouTube to train users.

I rate UiPath Process Mining an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free UiPath Process Mining Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
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Process Mining
Buyer's Guide
Download our free UiPath Process Mining Report and get advice and tips from experienced pros sharing their opinions.