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IrfanRashid - PeerSpot reviewer
Owner at a tech company with 11-50 employees
Real User
Top 5
Sep 28, 2022
Issue-free with good performance and helpful support
Pros and Cons
  • "We find the solution is scalable."
  • "It's quite an expensive solution."

What is most valuable?

It's a good solution. 

We like the P2P, Purchase-to-Pay aspect of the product.

It has been issue-free and works well.  

The solution is straightforward. 

We find the solution is scalable. 

It's quite stable. 

What needs improvement?

It's quite an expensive solution. It's not competitive right now. 

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

It keeps on updating all the technologies, so it is scalable.

We have around 15 users on the product right now. We do have plans to increase usage. 

Buyer's Guide
UiPath Process Mining
December 2025
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
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How are customer service and support?

Technical support is very good. They are helpful and responsive.

How was the initial setup?

It is easy to set up. We found the entire process to be straightforward and simple. 

Normally, it takes around two to three months to get everything up and running.

What's my experience with pricing, setup cost, and licensing?

It's costly. They have to bring down the cost to be competitive in this market.

What other advice do I have?

We are the service provider. We are not the user, we are the service provider. We are partners with UiPath.

I'd recommend the solution to other organizations. 

They have good partner management, and they have a good solution. However, the pricing is somewhat high, and they need to work on the pricing part.

I'd rate the product eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
RPA Technical Solution Lead at a tech services company with 51-200 employees
Real User
Sep 19, 2022
Excellent platform to work with, responsive technical support, and scalable with any applications
Pros and Cons
  • "UiPath Process Mining is definitely stable."
  • "I think they need to look at pricing. Now in the market, there are other process mining applications that are far cheaper."

What is our primary use case?

We work with many SAP-based clients, ninety percent of the time. Any P2P process, or purchase payment process which takes or consumes a lot of time, you can put through UiPath Process Mining to understand where the bottlenecks are. Any of the applications will serve as a good use case to understand where the bottlenecks of the application are.

What is most valuable?

UiPath Process Mining platform works very well with process mining. Process mining connects to SAP, and other applications, giving you the output desired. You need other applications to support what you have found out.

What needs improvement?

I think they need to look at pricing. Since acquiring Process Gold it was stable on process mining. But now in the market, there are other process mining applications that are far cheaper. I think subsequent versions should focus on reducing the price.

For how long have I used the solution?

I have been using UiPath Process Mining for the last year.

What do I think about the stability of the solution?

UiPath Process Mining is definitely stable.

What do I think about the scalability of the solution?

Ui Path Process Mining is scalable, once you have Process Mining, you can tie it up, or stitch it with any applications that you have in your company.

How are customer service and support?

They have always been supportive and given us the assistance we need.

How would you rate customer service and support?

Positive

How was the initial setup?

If it has to be done at an enterprise level, I think it would be slightly complex. But with the trial and the learning part of it is very easy.

Which other solutions did I evaluate?

We are UiPath partners, so it was straight out of the box. We did not explore anything else. But we have consultants who have worked on Celonis. And most recently, we have consultants who are working with SAP Signavio, which is also a process mining tool.

What other advice do I have?

Explore and do not look only from a technical side, but also have sufficient functional consultants who know the application and the processes in and out, to support the deployment. Together, they can deliver the final output. Otherwise, if you are too dependent on just the technical people, I do not think process mining will succeed in the company. I would rate UiPath Process Mining an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
UiPath Process Mining
December 2025
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
880,490 professionals have used our research since 2012.
RONEILIMA - PeerSpot reviewer
Senior Solution Partner at a tech services company with 51-200 employees
Real User
Jul 31, 2022
Scalable, user-friendly and provides a lot of connectors
Pros and Cons
  • "The solution is scalable and user-friendly."
  • "The initial setup can sometimes be a little complicated."

What is our primary use case?

I'm using this product to improve the automation in our HR department. We are partners with UiPath and I'm the senior solution partner. 

What is most valuable?

The most important features for us are that the product is scalable and that it's user-friendly. It has a lot of connectors which is great. 

What needs improvement?

Compared to other technologies, the initial setup can sometimes be a little more complicated. It can be difficult to choose the best way to do something so maybe they could improve the roadmap. 

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

This solution is very scalable.

How are customer service and support?

I recommend this solution and rate it nine out of 10. 

How was the initial setup?

The initial setup can sometimes be more complicated than it is with other solutions but it's not difficult. We have five users of this solution in the company. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Ivan Cardenas - PeerSpot reviewer
Expert engineer III at a tech services company with 1,001-5,000 employees
Reseller
Jul 18, 2022
Integrates with other tools, isn't too hard to set up, and helps build great bots
Pros and Cons
  • "We can connect Microsoft with the bot and share documents."
  • "There are a few complexities involved in setting up the solution."

What is our primary use case?

We primarily use the solution to automate processes such as opening the document, creating the information, getting information, sharing the information, et cetera. We decided to create and activate the bot.

What is most valuable?

The library that I can implement in the current bot is great.

Within minutes, we can have intelligence. We can connect Microsoft with the bot and share documents.

You can integrate it with other tools.

The initial setup isn’t too difficult.

What needs improvement?

They should work to make it possible to handle legal processing tasks easier and more accurately.

There are a few complexities involved in setting up the solution.

What do I think about the scalability of the solution?

I’m not sure how many people are using the solution. Some are using Process Mining; however, parts of the team may not be. Only a few people use it. There may be around five that work directly with it.

How was the initial setup?

The initial setup isn’t too tricky. We have to create all of the processes we’ll implement in Salesforce. We also have to do some research first to get everything ready. We have to get all of the information into Salesforce and have everything set up correctly before beginning. There may be some complexities depending on what you need to do. However, we take the time since we want Salesforce integrated properly.

You only need a few people to maintain the solution.

What other advice do I have?

I’d rate the solution nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
KenLee - PeerSpot reviewer
Managing Director at a tech services company with 11-50 employees
Real User
Jun 10, 2022
Scalable, stable, and useful roadmap
Pros and Cons
  • "UiPath Process Mining has a good roadmap ahead for the future."
  • "The technical support for UiPath Process Mining needs some improvement."

What is most valuable?

UiPath Process Mining has a good roadmap ahead for the future.

For how long have I used the solution?

I have been using UiPath Process Mining for approximately five years.

What do I think about the stability of the solution?

The stability of UiPath Process Mining is okay

What do I think about the scalability of the solution?

UiPath Process Mining can scale well.

How are customer service and support?

The technical support for UiPath Process Mining needs some improvement.

What was our ROI?

I have seen a return on investment from using UiPath Process Mining.

What's my experience with pricing, setup cost, and licensing?

The price of UiPath Process Mining could improve.

What other advice do I have?

There is a lot of good information on YouTube to train users.

I rate UiPath Process Mining an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1401837 - PeerSpot reviewer
Consultant at a tech services company with 10,001+ employees
Real User
May 26, 2022
The human-in-the-loop features are helpful
Pros and Cons
  • "UiPath's human-in-the-loop features are helpful."
  • "It would be nice if UiPath's Document Understanding feature supported more languages. I don't think it supports Chinese or Japanese. We have been working in the Asia-Pacific region for a long time, and this prevents us from recommending the solution to some customers."

What is most valuable?

UiPath's human-in-the-loop features are helpful.

What needs improvement?

It would be nice if UiPath's Document Understanding feature supported more languages. I don't think it supports Chinese or Japanese. We have been working in the Asia-Pacific region for a long time, and this prevents us from recommending the solution to some customers.

For how long have I used the solution?

I've been using UiPath Process Mining for three years.

What do I think about the stability of the solution?

In general, UiPath is stable, but the document understanding part is less reliable. Some of our clients using document understanding were not happy with the results.

What do I think about the scalability of the solution?

I think UiPath is scalable. That's what customers are looking for right now. 

How was the initial setup?

UiPath is easy to set up on a machine, but it's a bit difficult to install it on a more complex cloud environment. For example, it's complicated to deploy across two AWS instances.

What was our ROI?

It takes a bit longer to see value. A customer will see ROI if they have a sizeable budget and the patience to wait until they get a return. 

Which other solutions did I evaluate?

UiPath is a bit on the higher side compared to solutions like Automation Anywhere and Blue Prism. However, people tend to go with UiPath because it's more seamlessness.

What other advice do I have?

I rate UiPath Process Mining eight out of 10. New products are coming out like ABBYY OCR that claim they can do these things better, but they can't. The cost per page for UiPath is on the higher side, so that is the reason.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Somasundaram N. - PeerSpot reviewer
Managing Director at a tech services company with 1-10 employees
Reseller
Jan 13, 2022
Effective invoice processing, scalable, but interface could be better
Pros and Cons
  • "UiPath Process Mining is scalable."
  • "We feel there is some problem with the user interface, it is sometimes difficult to navigate to the area you want. Additionally, the bot hangs at times."

What is our primary use case?

We are using UiPath Process Mining for procurement and finance automation.

How has it helped my organization?

UiPath Process Mining has improved our organization by clearing invoices. We use it to take information from the manual invoice, which is generated by the suppliers, to read, scan, and input the invoice data into the SAP system for clearance. We use the raw data from the supplier invoice and feeding into the system.

What needs improvement?

We feel there is some problem with the user interface, it is sometimes difficult to navigate to the area you want. Additionally, the bot hangs at times.

In the next release, it would be beneficial to have a conversational bot that can give voice alerts for problems.

For how long have I used the solution?

I have used UiPath Process Mining within the last 12 months.

What do I think about the stability of the solution?

In our testing, UiPath Process Mining has been stable. We have had some bot delays, but overall it has been good.

What do I think about the scalability of the solution?

UiPath Process Mining is scalable.

What was our ROI?

The return of investment happens over three years.

What other advice do I have?

Those looking to implement UiPath Process Mining should go through the modules step by step and get familiar with the bots in the system, only then should they scale up. They should not scale up too many systems at the same time.

I rate UiPath Process Mining a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
Founder at a tech services company with 11-50 employees
Real User
Jan 11, 2022
Quick to develop, easy to learn, and requires very little maintenance
Pros and Cons
  • "Its speediness is most valuable. It is quick to develop. It is also quick and easy to learn."
  • "Its license structure is complex."

What is our primary use case?

We are automating some manual work with it. We are working with its latest version.

What is most valuable?

Its speediness is most valuable. It is quick to develop. It is also quick and easy to learn.

What needs improvement?

Its license structure is complex. 

In terms of features, there isn't anything missing at this time.

For how long have I used the solution?

We are a partner, and we have been working with this solution for three years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

Their support is good.

How was the initial setup?

Its setup is straightforward. It is very fast to implement. It typically just takes days.

In terms of maintenance, it requires very little maintenance.

What other advice do I have?

I would advise others to think of its use cases before they start implementing it. They should use it for the right things. 

I would rate it an eight out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free UiPath Process Mining Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
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Buyer's Guide
Download our free UiPath Process Mining Report and get advice and tips from experienced pros sharing their opinions.