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reviewer1805253 - PeerSpot reviewer
Automation Consultant at a computer software company with 5,001-10,000 employees
Consultant
Good support and stable, but it is not intuitive and easy to work with
Pros and Cons
  • "Their support is really good, and it is a stable product."
  • "It should be more intuitive and easy to work with. There should be more ways of creating filters, and it should be easy to make our own customized dashboards. Currently, if I want to create a dashboard similar to the one we have in AppOne but with different attributes, it is very difficult. There are activities, but I don't want activities. I want other attributes. Its user interface is not very intuitive. You need to play around with it. I have been playing around with the UiPath Process Mining tool for almost two years, and now I feel confident in handling it. It is a difficult tool."

What is our primary use case?

I'm an automation consultant, and I work with UiPath Process Mining and also UiPath Studio.

We are a consulting company, and I and a colleague are creating all the results, and we have to present them to the customer. My colleague is handling all the business conversations, and I'm the technical person creating all the dashboards and making whatever the customer is asking for available. 

What is most valuable?

Their support is really good, and it is a stable product.

What needs improvement?

It lacks certain features. For example, if we have data from one activity that is connected to another activity or number and there is a one-to-one connection, when we want to dig into that, it fails. I had to create another workspace and make heavy changes, which was time-consuming. 

It should be more intuitive and easy to work with. There should be more ways of creating filters, and it should be easy to make our own customized dashboards. Currently, if I want to create a dashboard similar to the one we have in AppOne but with different attributes, it is very difficult. There are activities, but I don't want activities. I want other attributes. Its user interface is not very intuitive. You need to play around with it. I have been playing around with the UiPath Process Mining tool for almost two years, and now I feel confident in handling it. It is a difficult tool.

In addition, if there were dropdown options for picking an activity and dropping it somewhere, it would make the work easy.

For how long have I used the solution?

I have been using this solution for almost two years.

Buyer's Guide
UiPath Process Mining
March 2025
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

I am not sure about its scalability because I haven't scaled it. I have not
connected a process to different processes. I just had the data from one process, and I had to do the analysis.

In terms of its users, in my company, there are just two users. I and a colleague of mine are working with UiPath Process Mining. 

How are customer service and support?

I have one contact person whom I contact whenever I have issues. He is supportive, very knowledgeable, and very prompt in answering the questions. I would rate their support a five out of five. 

How was the initial setup?

It was easy. I'm using the AppOne template, which makes it comparatively easy. You just have to map all the basic attributes, and you can have the first look at your data. If the customer or business is asking for further investigation or features, then it gets difficult.

What other advice do I have?

From the development or technical perspective, you should have a basic knowledge of coding. If a customer is asking for some specific features, it becomes a little bit difficult. Therefore, it is always recommended to have sufficient knowledge. With a technical background, you can easily work with UiPath Process Mining. 

I have been working intensively on it, and I like it, but a few small features are missing. I would rate it a seven out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior Manager at a tech services company with 5,001-10,000 employees
Real User
User-friendly OEM with complex enterprise onboarding
Pros and Cons
  • "This solution is very easy to use and implement as you are able to partner with a cloud enterprise and be on your way."
  • "I would like for user onboarding/onboarding of enterprise clients to be simplified in the next release."

What is our primary use case?

We use this solution for finance reporting, reconciliations and we just started doing process mining on one of the contact centers using the UiPath assistance.

What is most valuable?

This solution is very easy to use and implement as you are able to partner with a cloud enterprise and be on your way.

What needs improvement?

I would like for user onboarding/onboarding of enterprise clients to be simplified in the next release.

For how long have I used the solution?

I have been using this solution for about four and a half years now.

What do I think about the stability of the solution?

This is a stable solution.

How are customer service and support?

I have yet to experience any issues that have required support intervention.

Which solution did I use previously and why did I switch?

We have UiPath, Blue Prism, and Automation Anywhere deployed at our facility and UiPath is the easiest to use.

How was the initial setup?

The initial setup was quite easy and took about an hour for individual computers and one day for the enterprise as a whole.

What was our ROI?

I have seen ROI but do not have specific data.

What's my experience with pricing, setup cost, and licensing?

There is an annual subscription. It could be cheaper in my opinion, but it is still more affordable than other OEMs. This solution probably would not be ideal for people in the startup environment.

Tech support is included with the enterprise license.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
UiPath Process Mining
March 2025
Learn what your peers think about UiPath Process Mining. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
PeerSpot user
Director - APAC at a consultancy with 10,001+ employees
Reseller
Top 10
Good data analysis feature but data crunching needs to be improved
Pros and Cons
  • "The solution has a very good data analysis feature."
  • "Data crunching needs to be done by an analytics team and then imported."

What is our primary use case?

Our work is mainly with our customers' companies. We are partners with UiPath and I'm our company's director.

What is most valuable?

The data analysis feature is very good. 

What needs improvement?

One of the challenges with UiPath is the crunching of data. The solution is not so smart so we have to use a data analytics team to do the crunching for us and then import the data into the tool. UiPath should have better connectors to the systems once they integrate with SAP. They have standard SAP Salesforce integration, but when it comes to third parties, integrations could be better. There are other products that have better connectors than UiPath.

For how long have I used the solution?

We've been using this solution for over a year. 

What do I think about the scalability of the solution?

All our clients are enterprise organizations and the solution is scalable. 

How are customer service and technical support?

UiPath offers good technical support. 

How was the initial setup?

The initial setup is a little complex although the actual deployment only takes a couple of minutes. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs could be lower. 

What other advice do I have?

I rate the solution six out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
RPA Engineer at a financial services firm with 501-1,000 employees
Real User
Stable with s straightforward setup and offers good collaboration capabilities
Pros and Cons
  • "So far, we are just testing it and seeking out use cases, however, so far, it's been an interesting solution to work with."
  • "We may need additional features for processing data."

What is our primary use case?

We primarily use the solution for accountability for a few processes in a financial services company.

Right now, we are in the early stages of using the product. We just want to watch it to see how it works, what use cases we can take from it, and how we can incorporate it into the business.

What is most valuable?

The solution offers good collaboration capabilities. 

The initial setup was fairly straightforward. 

The solution is very stable. 

So far, we are just testing it and seeking out use cases, however, so far, it's been an interesting solution to work with. 

What needs improvement?

We have too many processes. We use non-script data. We need to see how to capture this information and do a process mining to improve the data - to clean that data and store that data but in a clean way. We still need to figure out if UiPath can do this effectively.

We may need additional features for processing data.

For how long have I used the solution?

We haven't used the solution too long. We're still working to figure out if we will keep using it. 

What do I think about the stability of the solution?

The stability has been good so far. There are no bugs or glitches. it doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

As we are still testing the solution, we only have five to ten users actually using the solution in our company. 

How was the initial setup?

The initial setup is straightforward. It's easy. It's not overly complex or difficult. Everything is pretty simple to execute. 

We first tested the system to see how it worked, and then we implemented it. 

I cannot recall how many staff members were actually involved in the implementation process. 

What about the implementation team?

We used a consultant during the implementation. 

Which other solutions did I evaluate?

We are looking at UiPath in comparison to Automation Anywhere, to see which works better and which we should use primarily.

Right now, we have Automation Anywhere, version 11, and that version is on-premise. The next step for us is we need to move to a cloud version, and we have find out of we should stay with Automation Anywhere and move to 360 or we move to UiPath's cloud version.

What other advice do I have?

We're a customer and an end-user. We don't have a business relationship with UiPath.

I'd rate the solution at an eight out of ten so far. We're still experimenting and learning. We're still seeing what it can do and how it can fit into our business. However, from what we've seen, it's compelling. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Girish Kumar. - PeerSpot reviewer
Consultant at Botmantra
MSP
Top 20
Very simple to implement and use; we can easily write code
Pros and Cons
  • "Simple solution that allows us to write code."
  • "Cost of the solution is high."

What is our primary use case?

Our primary use case of this solution for our client was for PDF automation which we used to extract data from the PDF, details such as invoice number and invoice structure. We extract all the data and it gets posted to the website. They post all the details inside a tool they use. Before implementation of UiPath this was a manual process which required 50 people all doing the same work 24/7. Once we implemented RPA, it reduced the time factor by around 80%. I'm a consultant and we are partners of UiPath. 

What is most valuable?

UiPath is a top product. We can write code with it and also write a Visual Basic .NET. There are active people in the forum and that's great. We can do everything we want in similar solutions such as Power Automate and Automate Anywhere, but in UiPath it's a lot simpler. It can be a struggle with the other solutions whereas UiPath has already answered all the issues and we can get problems resolved using the forum.

What needs improvement?

Documentation could be improved and the cost of the product is high, even if you're a middle scale industry. You might reject the solution on the grounds of cost. Power Automate Desktop is much cheaper than UiPath and Automation Anywhere is also cheaper. 

For how long have I used the solution?

I've been using this solution for over two years. 

How are customer service and technical support?

Technical support is very good when it compares to the other RPA tools. So in SAP automation, we had faced some issue and it got resolved. Within an hour we can get a response from the UiPath support team.

Which solution did I use previously and why did I switch?

I've used other solutions but prefer UiPath. The cost is a barrier. 

How was the initial setup?

The initial setup is very easy. We can download from Orchestrator. Solutions such as Elasticsearch takes more time because people don't know how to implement as well. GitHub also integrates with UiPath so if the client agrees to upload it in GitHub, it's very easy. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PeerSpot user
Senior Developer Engineer at a tech services company with 51-200 employees
Real User
Good reporting, data mining, and process mining have helped grow our organization
Pros and Cons
  • "The reporting features of ProcessGold are great."
  • "I would like a few tutorials that explain step by step how to start, including a few tips for new users."

What is our primary use case?

I've been using ProcessGold for business process management and optimization to give me a better understanding of operations around my business.

How has it helped my organization?

ProcessGold has given my organization extensive visibility and understanding of business operations. It helps to visualize the gaps in operations as well as where we're doing well.

In general, it gives me an idea of whether I'm going in the right direction with my team and if not, it points out where things aren't going smoothly.

In the last several months, my organization has grown quite a bit thanks to the improvements with ProcessGold.

What is most valuable?

The reporting features of ProcessGold are great.

Data mining and visualization provide extensive visibility and understanding of business operations. It makes the representation of the mined information very clean and provides a visual presentation that shows you what to improve next.

You can easily understand what actually happened in the process because of it. These reports also help me identify which areas need to be automated and which areas or different departments need to improve before automation is implemented.

What needs improvement?

The software at first is hard to use and you're not sure where to start. I would like a few tutorials that explain step by step how to start, including a few tips for new users.

I would like it to be more user-friendly and more visually appealing so that my eyes can keep watching for hours without getting so tired.

I would like to know what the exceptions are when they occur, including more details about them.

I would like to see enhancements to the recording feature.

For how long have I used the solution?

I've been using ProcessGold for between three and four months.

What was our ROI?

I think that the information provided by data mining using ProcessGold is much more valuable than the few thousand dollars we invested in it.

What other advice do I have?

I think ProcessGold is a great tool for process mining and I recommend others to use it. You will start noticing the great benefits of process mining that ProcessGold offers right away. No wonder ProcessGold is a world-leading vendor of Process Mining enterprise software at the moment.

I know that ProcessGold can help you as it helped me.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
RPA Technical Solution Lead at AG Consultancy & Apps. Lt.
Real User
Excellent platform to work with, responsive technical support, and scalable with any applications
Pros and Cons
  • "UiPath Process Mining is definitely stable."
  • "I think they need to look at pricing. Now in the market, there are other process mining applications that are far cheaper."

What is our primary use case?

We work with many SAP-based clients, ninety percent of the time. Any P2P process, or purchase payment process which takes or consumes a lot of time, you can put through UiPath Process Mining to understand where the bottlenecks are. Any of the applications will serve as a good use case to understand where the bottlenecks of the application are.

What is most valuable?

UiPath Process Mining platform works very well with process mining. Process mining connects to SAP, and other applications, giving you the output desired. You need other applications to support what you have found out.

What needs improvement?

I think they need to look at pricing. Since acquiring Process Gold it was stable on process mining. But now in the market, there are other process mining applications that are far cheaper. I think subsequent versions should focus on reducing the price.

For how long have I used the solution?

I have been using UiPath Process Mining for the last year.

What do I think about the stability of the solution?

UiPath Process Mining is definitely stable.

What do I think about the scalability of the solution?

Ui Path Process Mining is scalable, once you have Process Mining, you can tie it up, or stitch it with any applications that you have in your company.

How are customer service and support?

They have always been supportive and given us the assistance we need.

How would you rate customer service and support?

Positive

How was the initial setup?

If it has to be done at an enterprise level, I think it would be slightly complex. But with the trial and the learning part of it is very easy.

Which other solutions did I evaluate?

We are UiPath partners, so it was straight out of the box. We did not explore anything else. But we have consultants who have worked on Celonis. And most recently, we have consultants who are working with SAP Signavio, which is also a process mining tool.

What other advice do I have?

Explore and do not look only from a technical side, but also have sufficient functional consultants who know the application and the processes in and out, to support the deployment. Together, they can deliver the final output. Otherwise, if you are too dependent on just the technical people, I do not think process mining will succeed in the company. I would rate UiPath Process Mining an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer931143 - PeerSpot reviewer
Project Manager at a legal firm with 11-50 employees
Real User
Capture process helps to understand how your process steps work and what you can do to improve them but stability needs improvement
Pros and Cons
  • "The most valuable feature is the capture process. That is really good because it helps you to understand how your process steps work and what you can do to improve them. It helps to make it more visibility and tangibility into what you are doing in terms of the processes."
  • "It is stable, but not the top of the curve. It can be improved, let's put it that way."

What is most valuable?

The most valuable feature is the capture process. That is really good because it helps you to understand how your process steps work and what you can do to improve them. It helps to make it more visibility and tangibility into what you are doing in terms of the processes.

There is room for improvement. It is a helpful tool, I don't want to imply that it's useless. It helps to figure out if there are any steps that can be removed. It also helps to simplify the process and with the standardization of tasks because if you ask two people who are basically doing the same thing, to capture those steps you'll figure out that there is a lot of redundancy improvements in terms of aligning the way of working and maybe reducing some steps or removing them completely.

For how long have I used the solution?

I have been using UiPath Process Mining for three months. 

What do I think about the stability of the solution?

It is stable, but not the top of the curve. It can be improved, let's put it that way.

What do I think about the scalability of the solution?

In terms of scalability, it's medium to high. In my company, there are around 10 to 15 users. No more than that. I think it's a good number of people because usually these kinds of processes are not used by everybody. It's for process experts who are trying to understand and to eliminate waste within your process.

How are customer service and technical support?

The technical support is good although it can be further enhanced. By that I mean that it should have a faster response. When you have an incident or a ticket we expect a quicker response.

Which solution did I use previously and why did I switch?

We also looked at Celonis. It does pretty much the same thing. The advantage of Celonis is that you can see that the log has a bunch of low activity in one Excel file and then the tool can process that information and provide you with some insight.

This is an aspect that we are interested in. Of course, it is not suitable for all processes because it is highly dependent on the technology that you need to have the log available in. But if you have the log available then it is quite helpful to have a tool to analyze that.

How was the initial setup?

The initial setup was easy because it is a cloud version, so it's not so complicated. I'm not sure about the on-premise. Maybe the one on-premise would be more difficult to install but I don't have experience with that. 

What's my experience with pricing, setup cost, and licensing?

Considering that the solution is not fully stabilized and is not a mature product, the pricing can be further reduced. I expect it to be a little bit lower, especially during this time because it is in a maturity curve so they are ramping up the product. I expect it to be a little lower than what it is. 

What other advice do I have?

UiPath is a solid company. It's almost the best on the market today. Process mining is something that will help the RPA process because, in the end, those tools, like process mining/ process simplification and standardization are hand in the hand of RPA. Process mining will reach a certain level in the future. I think it is a company to look at and to invest in this technology. Grow with the company because it's a solid one.

I would rate it a seven out of ten.

In the next release, I would like for there to be a way to automatically do mining activity instead of recording yourself on the screen. Similar to other products on the market.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free UiPath Process Mining Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
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Process Mining
Buyer's Guide
Download our free UiPath Process Mining Report and get advice and tips from experienced pros sharing their opinions.