UiPath Process Mining Reviews

We use this solution for finance reporting, reconciliations and we just started doing process mining on one of the contact centers using the UiPath assistance.

This solution is very easy to use and implement as you are able to partner with a cloud enterprise and be on your way.

I would like for user onboarding/onboarding of enterprise clients to be simplified in the next release.

I have been using this solution for about four and a half years now.

This is a stable solution.

I have yet to experience any issues that have required support intervention.

We have UiPath, Blue Prism, and Automation Anywhere deployed at our facility and UiPath is the easiest to use.

The initial setup was quite easy and took about an hour for individual computers and one day for the enterprise as a whole.

I have seen ROI but do not have specific data.

There is an annual subscription. It could be cheaper in my opinion, but it is still more affordable than other OEMs. This solution probably would not be ideal for people in the startup environment.

Tech support is included with the enterprise license.

I would rate this solution a seven out of ten.

Our work is mainly with our customers' companies. We are partners with UiPath and I'm our company's director.

The data analysis feature is very good. 

One of the challenges with UiPath is the crunching of data. The solution is not so smart so we have to use a data analytics team to do the crunching for us and then import the data into the tool. UiPath should have better connectors to the systems once they integrate with SAP. They have standard SAP Salesforce integration, but when it comes to third parties, integrations could be better. There are other products that have better connectors than UiPath.

We've been using this solution for over a year. 

All our clients are enterprise organizations and the solution is scalable. 

UiPath offers good technical support. 

The initial setup is a little complex although the actual deployment only takes a couple of minutes. 

Licensing costs could be lower. 

I rate the solution six out of 10. 

We primarily use the solution for accountability for a few processes in a financial services company.

Right now, we are in the early stages of using the product. We just want to watch it to see how it works, what use cases we can take from it, and how we can incorporate it into the business.

The solution offers good collaboration capabilities. 

The initial setup was fairly straightforward. 

The solution is very stable. 

So far, we are just testing it and seeking out use cases, however, so far, it's been an interesting solution to work with. 

We have too many processes. We use non-script data. We need to see how to capture this information and do a process mining to improve the data - to clean that data and store that data but in a clean way. We still need to figure out if UiPath can do this effectively.

We may need additional features for processing data.

We haven't used the solution too long. We're still working to figure out if we will keep using it. 

The stability has been good so far. There are no bugs or glitches. it doesn't crash or freeze. It's reliable. 

As we are still testing the solution, we only have five to ten users actually using the solution in our company. 

The initial setup is straightforward. It's easy. It's not overly complex or difficult. Everything is pretty simple to execute. 

We first tested the system to see how it worked, and then we implemented it. 

I cannot recall how many staff members were actually involved in the implementation process. 

We used a consultant during the implementation. 

We are looking at UiPath in comparison to Automation Anywhere, to see which works better and which we should use primarily.

Right now, we have Automation Anywhere, version 11, and that version is on-premise. The next step for us is we need to move to a cloud version, and we have find out of we should stay with Automation Anywhere and move to 360 or we move to UiPath's cloud version.

We're a customer and an end-user. We don't have a business relationship with UiPath.

I'd rate the solution at an eight out of ten so far. We're still experimenting and learning. We're still seeing what it can do and how it can fit into our business. However, from what we've seen, it's compelling. 

We primarily use the solution for document understanding and to automate the transfer of information between systems. Emails have been coming into a group of data entry clerks, and those data entry clerks, in the past, have been taking that information and pasting it into another system. We've basically automated that process. Now, the system reads the email, extracts the information, and then posts it to another system for us.

We are also taking a PDF with multiple documents, splitting it up into separate documents, and then posting that to another system.

The initial setup is pretty straightforward. 

Technical support is quite helpful and responsive.

The product, in general, is great with a good set of features.

The company offers very good training materials.

Getting a salesperson to actually call me back when I have a pricing question is extremely difficult. They need to work harder at getting back to their clients when they have queries.

I don't have any special requests in terms of new features I would like to see in upcoming releases. Right now, it does everything we need it to do.

The training materials sometimes don't keep up with the system changes.

We've used the solution over the past 12 months.

The stability of the product is good. 

However, the stability of the training materials, due to the speed that they're changing the software, isn't the best. It's very hard for the training materials and supporting documentation to keep up with the changes to the solution. What happens is, when I go in to implement a process, the process intuitively looks fairly easy to understand. However, when I begin to do it, the screens aren't reflected in the training materials or in the documentation. There's a gap. It's not that they don't have good materials, it's just that they're struggling to keep the documentation and the training materials or examples up to speed with the release.

I've dealt with support in the past for multiple reasons. I would say that their technical support's been good, however, their sales support has been very hard to get a hold of. We can't seem to get our calls returned when it comes to pricing queries.

We're also using Automation Anywhere. We use both solutions currently.

The initial setup is not complex at all. I would describe it as pretty straightforward.

UiPath doesn't clearly define the pricing models, which makes it very hard for customers. They have a wonderful product. If I could just find out how much it costs so I could buy it, it might be a lot nicer.

Currently, I have approximately five opportunities to implement this solution and I can't even tell people for sure how much it's going to cost to run it.

We're consultants. We're not part of the partner program, which is probably what's causing the lack of sales support. Although, I have tried to get into the sales program. Even that is difficult. Their sales staff is so overwhelmed with opportunities that they're just not responsive.

We're doing process mining, however, it also has the document understanding and all those other things that we need as well.

We use both on-premises and cloud deployment models.

In general, I would rate the solution at a nine out of ten. Even though they're moving so fast that they can't keep up with the documentation, that's sort of a good thing. They're making a lot of progress very quickly.

Our primary use case of this solution for our client was for PDF automation which we used to extract data from the PDF, details such as invoice number and invoice structure. We extract all the data and it gets posted to the website. They post all the details inside a tool they use. Before implementation of UiPath this was a manual process which required 50 people all doing the same work 24/7. Once we implemented RPA, it reduced the time factor by around 80%. I'm a consultant and we are partners of UiPath. 

UiPath is a top product. We can write code with it and also write a Visual Basic .NET. There are active people in the forum and that's great. We can do everything we want in similar solutions such as Power Automate and Automate Anywhere, but in UiPath it's a lot simpler. It can be a struggle with the other solutions whereas UiPath has already answered all the issues and we can get problems resolved using the forum.

Documentation could be improved and the cost of the product is high, even if you're a middle scale industry. You might reject the solution on the grounds of cost. Power Automate Desktop is much cheaper than UiPath and Automation Anywhere is also cheaper. 

I've been using this solution for over two years. 

Technical support is very good when it compares to the other RPA tools. So in SAP automation, we had faced some issue and it got resolved. Within an hour we can get a response from the UiPath support team.

I've used other solutions but prefer UiPath. The cost is a barrier. 

The initial setup is very easy. We can download from Orchestrator. Solutions such as Elasticsearch takes more time because people don't know how to implement as well. GitHub also integrates with UiPath so if the client agrees to upload it in GitHub, it's very easy. 

I've been using ProcessGold for business process management and optimization to give me a better understanding of operations around my business.

ProcessGold has given my organization extensive visibility and understanding of business operations. It helps to visualize the gaps in operations as well as where we're doing well.

In general, it gives me an idea of whether I'm going in the right direction with my team and if not, it points out where things aren't going smoothly.

In the last several months, my organization has grown quite a bit thanks to the improvements with ProcessGold.

The reporting features of ProcessGold are great.

Data mining and visualization provide extensive visibility and understanding of business operations. It makes the representation of the mined information very clean and provides a visual presentation that shows you what to improve next.

You can easily understand what actually happened in the process because of it. These reports also help me identify which areas need to be automated and which areas or different departments need to improve before automation is implemented.

The software at first is hard to use and you're not sure where to start. I would like a few tutorials that explain step by step how to start, including a few tips for new users.

I would like it to be more user-friendly and more visually appealing so that my eyes can keep watching for hours without getting so tired.

I would like to know what the exceptions are when they occur, including more details about them.

I would like to see enhancements to the recording feature.

I've been using ProcessGold for between three and four months.

I think that the information provided by data mining using ProcessGold is much more valuable than the few thousand dollars we invested in it.

I think ProcessGold is a great tool for process mining and I recommend others to use it. You will start noticing the great benefits of process mining that ProcessGold offers right away. No wonder ProcessGold is a world-leading vendor of Process Mining enterprise software at the moment.

I know that ProcessGold can help you as it helped me.

We work with many SAP-based clients, ninety percent of the time. Any P2P process, or purchase payment process which takes or consumes a lot of time, you can put through UiPath Process Mining to understand where the bottlenecks are. Any of the applications will serve as a good use case to understand where the bottlenecks of the application are.

UiPath Process Mining platform works very well with process mining. Process mining connects to SAP, and other applications, giving you the output desired. You need other applications to support what you have found out.

I think they need to look at pricing. Since acquiring Process Gold it was stable on process mining. But now in the market, there are other process mining applications that are far cheaper. I think subsequent versions should focus on reducing the price.

I have been using UiPath Process Mining for the last year.

UiPath Process Mining is definitely stable.

Ui Path Process Mining is scalable, once you have Process Mining, you can tie it up, or stitch it with any applications that you have in your company.

They have always been supportive and given us the assistance we need.

Positive

If it has to be done at an enterprise level, I think it would be slightly complex. But with the trial and the learning part of it is very easy.

We are UiPath partners, so it was straight out of the box. We did not explore anything else. But we have consultants who have worked on Celonis. And most recently, we have consultants who are working with SAP Signavio, which is also a process mining tool.

Explore and do not look only from a technical side, but also have sufficient functional consultants who know the application and the processes in and out, to support the deployment. Together, they can deliver the final output. Otherwise, if you are too dependent on just the technical people, I do not think process mining will succeed in the company. I would rate UiPath Process Mining an eight out of ten.

The most valuable feature is the capture process. That is really good because it helps you to understand how your process steps work and what you can do to improve them. It helps to make it more visibility and tangibility into what you are doing in terms of the processes.

There is room for improvement. It is a helpful tool, I don't want to imply that it's useless. It helps to figure out if there are any steps that can be removed. It also helps to simplify the process and with the standardization of tasks because if you ask two people who are basically doing the same thing, to capture those steps you'll figure out that there is a lot of redundancy improvements in terms of aligning the way of working and maybe reducing some steps or removing them completely.

I have been using UiPath Process Mining for three months. 

It is stable, but not the top of the curve. It can be improved, let's put it that way.

In terms of scalability, it's medium to high. In my company, there are around 10 to 15 users. No more than that. I think it's a good number of people because usually these kinds of processes are not used by everybody. It's for process experts who are trying to understand and to eliminate waste within your process.

The technical support is good although it can be further enhanced. By that I mean that it should have a faster response. When you have an incident or a ticket we expect a quicker response.

We also looked at Celonis. It does pretty much the same thing. The advantage of Celonis is that you can see that the log has a bunch of low activity in one Excel file and then the tool can process that information and provide you with some insight.

This is an aspect that we are interested in. Of course, it is not suitable for all processes because it is highly dependent on the technology that you need to have the log available in. But if you have the log available then it is quite helpful to have a tool to analyze that.

The initial setup was easy because it is a cloud version, so it's not so complicated. I'm not sure about the on-premise. Maybe the one on-premise would be more difficult to install but I don't have experience with that. 

Considering that the solution is not fully stabilized and is not a mature product, the pricing can be further reduced. I expect it to be a little bit lower, especially during this time because it is in a maturity curve so they are ramping up the product. I expect it to be a little lower than what it is. 

UiPath is a solid company. It's almost the best on the market today. Process mining is something that will help the RPA process because, in the end, those tools, like process mining/ process simplification and standardization are hand in the hand of RPA. Process mining will reach a certain level in the future. I think it is a company to look at and to invest in this technology. Grow with the company because it's a solid one.

I would rate it a seven out of ten.

In the next release, I would like for there to be a way to automatically do mining activity instead of recording yourself on the screen. Similar to other products on the market.