UiPath Process Mining Reviews

I'm using this product to improve the automation in our HR department. We are partners with UiPath and I'm the senior solution partner. 

The most important features for us are that the product is scalable and that it's user-friendly. It has a lot of connectors which is great. 

Compared to other technologies, the initial setup can sometimes be a little more complicated. It can be difficult to choose the best way to do something so maybe they could improve the roadmap. 

I've been using this solution for two years. 

The solution is stable. 

This solution is very scalable.

I recommend this solution and rate it nine out of 10. 

The initial setup can sometimes be more complicated than it is with other solutions but it's not difficult. We have five users of this solution in the company. 

I mainly use UiPath Process Mining for our internal financial processes, which need insights into the process workflows. UiPath Process Mining allows us to align our workflow to have a better result rate in terms of the APA processes.

There were a lot of gaps in our process, and UiPath Process Mining allowed us to find and fill those gaps, so now the process takes less time, and the customer outcome delivery has been improved.

UiPath Process Mining's most valuable feature is its integration with RPA's bots.

The configurations on the ERP platforms could be improved. In the next release, I would like UiPath Process Mining to include better integration with some of their other offerings, more ERP platforms, and more legacy systems.

I've been using UiPath Process Mining for fourteen to fifteen months.

UiPath Process Mining is pretty stable because it's highly resilient. We've seen little to no downtime in the past four-and-a-half years.

UiPath Process Mining is scalable - we can get the number of services we need as per our demand.

UiPath's technical support is very good and responsive.

Positive

The initial setup was quite straightforward because we used the SaaS offering, which integrated easily with our internal applications. Deployment took around a month. I would rate the setup experience as four out of five.

We got direct help from the UiPath support team.

We haven't yet calculated our ROI, but our projections show we'll be able to reach out to 100-plus users, with savings of approximately more than $1 million over three years.

UiPath's licensing is based on how many documents we process using this solution.

We evaluated Celonis.

I would advise anyone considering implementing UiPath Process Mining to go for the cloud version instead of the on-prem. On-prem requires a lot in terms of specification and management, and the cost will eventually rise. However, the SaaS model is cost-effective and very easy to maintain and manage because UiPath takes care of infrastructure and so on. I would rate UiPath Process Mining as nine out of ten.

I'm a customer of UiPath Process Mining. 

I think the user interface is the most valuable feature, it's friendly and easy to use. 

I think the user code feature could be improved. 

I've been using this solution for over two years. 

This is a stable solution. 

Configuration could be simplified, it was a little complicated. 

I think licensing costs are reasonable. 

I recommend this product and rate it a seven out of 10. 

Our work is mainly with our customers' companies. We are partners with UiPath and I'm our company's director.

The data analysis feature is very good. 

One of the challenges with UiPath is the crunching of data. The solution is not so smart so we have to use a data analytics team to do the crunching for us and then import the data into the tool. UiPath should have better connectors to the systems once they integrate with SAP. They have standard SAP Salesforce integration, but when it comes to third parties, integrations could be better. There are other products that have better connectors than UiPath.

We've been using this solution for over a year. 

All our clients are enterprise organizations and the solution is scalable. 

UiPath offers good technical support. 

The initial setup is a little complex although the actual deployment only takes a couple of minutes. 

Licensing costs could be lower. 

I rate the solution six out of 10. 

The primary use for this solution is for automating business processes.

These include data entry tasks that were being done by the bots. There was manual work for applications like Salesforce that was being done using integration activities provided by UiPath. One of our use cases involved doing sentiment analysis on tweets for a couple of brands. 

The most valuable feature is that activities are available to us just by clicking the box, so it doesn't require much time to make changes for future requirements.

The interface is very user-friendly.

The online platform for controlling the bots is very helpful. 

We do not have much confidence in the intelligence or cognitive capabilities and they should be improved. Automation Anywhere is really good in that area, so I'm looking forward to more advanced features in the future.

I would like to see better integration with the Azure and AWS machine learning platforms.

I have been using ProcessGold for about a year and a half.

In general, it is a stable solution. In one of our use cases, when the volume of data was quite high, we found that there were some crashes. We divided the load into smaller sets so that the whole thing is completed in two or three stages, which fixed the problem. 

I have not found any challenges in terms of scalability, other than an issue where we needed to divide the workload into smaller jobs. I would say that for certain activities that involve a very large number of documents, scalability is not up to mark, but in general, it is okay.

We have between 20 and 30 users and they are quite satisfied.

The initial setup is pretty straightforward. We started with the Community Edition, which was really helpful.

I would rate this solution an eight out of ten.

We implement this solution for our customers.

Let's say we have a client that needs to work on two systems or has to enter certain transactions within two systems. Thanks to this solution, now they can enter this information using one system — they can automatically copy these transactions into that access system. Some of our clients have thousands of transactions per month that they automate through UiPath.

It saves our clients a lot of time. Considering the amount of time they used to spend and the number of errors made, this solution has helped them a lot — It's made them more accurate. This solution saves them thousands of hours every month.

It's too early to say as we've only been working with this solution for six months. However, the main issue I have is with its programming. I think they need to work more on producing low code to make it more end-user-friendly. I think there's a big dependency on developers and technical teams in the background.

We've been working with this solution for roughly six months.

I have not had contact with technical support.

The initial setup was very straightforward.

I was not involved in the commercial aspects. 

Overall, on a scale from one to ten, I would give this soluting a rating of eight.

Our use cases are related to system vulnerabilities, such as memory display disks getting full and users getting locked out.

Sometimes we don't know the specific domain or business, but getting that insight helps us understand better. UiPath Process Mining gives us a summary of what's going on.

We found that the flow chart is not very clear for some of the complex processes. If I'm coming from A and going to either B or C based on some logic, the flow chart should depict that clearly. But in some cases, based on the logic, the flow goes from B to C, defeating the purpose of segregating B and C in the first place. So in these complex scenarios, the flow chart does not provide a clear picture. It may be due to a tool or a process issue, but we have difficulty understanding it. Therefore, this is an area of improvement for me.

I have been using this solution for one year now.

It is a stable solution.

I would rate scalability an eight out of ten. My experience with scalability was good.

We reach out to customer support when we are doing some sort of image processing, the storage location, and all, because we can't save client data into our system. So at that time, we had to figure out what the best solution was since it was on-premises. We connected to the customer support team, and it was more about the architecture or configuration level than the user level.

I definitely recommend using UiPath Process Mining. It will save a lot of time because we spend a huge amount of time on the discovery, PPD, etc. So, it will provide huge help, and it's very useful.

Overall, I would rate it a seven out of ten. It is a useful product, but there is still room for improvement.

Our primary use case of this solution is helping companies understand their business forecast so that we can identify opportunities for automation. Before getting to the automation, we always make an analysis of where the process friction is and we try to address any issues. We are customers of UiPath and I'm the CCO. 

I think Process Mining's most important feature is the process mapping tool. There's always a high-level map and a low-level map. High-level refers to the high-level process steps and then low-level for low level. It's a matter of connecting the two together. 

The main issue for us is how data is being collected. I think a lot of Process Mining's tool has a very limited way of collecting process data. Industry-wide there's a gap and data collection needs improvement, it's a constant challenge. Any demo will show an ideal case but when you use it in the actual environment, collecting data is a real problem. Cleaning the data is also a problem, and then being able to analyze it and make any meaningful sense out of the whole thing is the issue. 

I've been using this solution for a year. 

We haven't reached the point where we can scale up. Most of the cases are still very small scale. I can't quite imagine doing a very major implementation at this point.

I haven't contacted technical support, it's still very much based on whatever's available in the community.

The initial setup is quite complex. Ideally, you want to get hold of a trial version. One of the reasons I couldn't use TouchUI power, is because it wasn't available for a trial version. So I can't try it out, even in a small simulator environment.

I wouldn't recommend this solution. 

I would rate this solution a four out of 10.